2021 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Reducing nitrogen oxides | tons | 16.21 | 78 |
| Reducing sulfur dioxide emissions | tons | 14.54 | 78 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Reducing the carbon dioxide equivalent | tons | 38.54 | 78 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Paper consumption of various promotional materials, card envelopes and single pages | 10000 pieces | 84.31 | 119.57 | 26 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Paper saving of electronic billing | 10000 pieces | 218.91 | 463.78 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Saving about standard coal | million tons | 150.91 | 78 | |
| Total fuel consumption of official business vehicles of the Head Office | litter | 24193 | 23093 | 27 |
| Total office power consumption of the Head Office | kWh | 16774940 | 18513850 | 27 |
| Total power consumption of the Data Center | kWh | 10577866 | 12824633 | 27 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Reducing water consumption | tons | 66.84 | 78 | |
| Total office water consumption of the Head Office | ton | 72863 | 93672 | 27 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average energy utilization efficiency of the Data Center | 2.02 | 2.12 | 27 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of saplings planted during public tree planting activity by Jinan Branch | saplings | 40 | 137 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average Return on total assets | % | 0.67 | 0.58 | 24 |
| Fortune China 500 List ranking | rank | 322 | 142 | |
| Number of employees aged 31-50 | Person | 7595 | 8480 | 29 |
| Number of employees from Chinese Mainland | Person | 10398 | 11764 | 29 |
| Number of employees from Hong Kong, China | Person | 49 | 62 | 29 |
| Number of employees over 50 years old | Person | 441 | 579 | 29 |
| Number of employees under 30 years old | Person | 2411 | 2767 | 29 |
| Number of female employees | Person | 5430 | 6152 | 29 |
| Number of loan accounts | 146218 | 8 | ||
| Number of male employees | Person | 5017 | 5674 | 29 |
| Number of minority employees | Person | 397 | 481 | 31 |
| Number of new employees | Person | 1241 | 1896 | 29 |
| Number of new positions provided | positions | 1379 | 9 | |
| Proportion of female employees | % | 52.02 | 9 | |
| Total assets | RMB'0000 | 139352312.5 | 2919436.4 | 24 |
| Total number of employees | Person | 10447 | 11826 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 3.58 | 4.8 | 29 |
| Turnover rate of employees aged 31-50 | % | 2.57 | 3.29 | 29 |
| Turnover rate of employees over 50 years old | % | 0.04 | 0.07 | 29 |
| Turnover rate of employees under 30 years old | % | 0.97 | 1.44 | 29 |
| Turnover rate of female employees | % | 1.71 | 2.43 | 29 |
| Turnover rate of male employees | % | 1.87 | 2.37 | 29 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of consecutive days young employees worked without complaints at Hangzhou Xiaoshan Sub-branch | days | 23 | 137 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of employees learning online | Person | 11083 | 12516 | 30 |
| Number of employees participating in training | Person | 163392 | 588485 | 30 |
| Proportion of grassroots employees participating in training | % | 100 | 100 | 30 |
| Proportion of middle-level management participating in training | % | 100 | 100 | 30 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average length of training and learning for employees | Hour | 25.11 | 22.44 | 30 |
| Average length of training for front-line employees | Hour | 25 | 22 | 30 |
| Average length of training for middle-level management | Hour | 104 | 150 | 30 |
| Number of employee training periods | session | 5319 | 4044 | 30 |
| Number of employee training sessions organized | sessions | 4000 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Balance of agricultural loans | billion RMB | 47.197 | 8 | |
| Balance of inclusive micro and small enterprise loans granted by the Bank | billion RMB | 589.482 | 8 | |
| Balance of the Bank's green loans | billion RMB | 24.719 | 8 | |
| Budget amount involved in centralized procurement | RMB'0000 | 51376 | 94721 | 26 |
| Increase in number of mobile banking customers compared to last year | 404200 | 8 | ||
| Number of domestic and overseas branches | 239 | 289 | 25 | |
| Number of domestic self-service banks | 205 | 314 | 25 | |
| Number of forward foreign exchange purchases handled by Shenzhen Qianhai Branch | purchases | 9 | 75 | |
| Number of new sub-branches opened | sub-branches | 59 | 9 | |
| Number of overseas suppliers | / | 21 | 29 | 26 |
| Number of suppliers in Chinese Mainland | / | 881 | 780 | 26 |
| Total number of centralized procurement projects | / | 1146 | 672 | 26 |
| Total number of financial technology projects | / | 269 | 195 | 26 |
| Year-on-year increase in balance of agricultural loans | % | 5.08 | 8 | |
| Year-on-year increase in balance of green loans | % | 24.33 | 8 | |
| Year-on-year increase in balance of inclusive micro and small enterprise loans | % | 62.91 | 8 | |
| Year-on-year increase in number of loan accounts | % | 69.51 | 8 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average project cycle of centralized procurement | Day | 42 | 43 | 26 |
| Coverage ratio of centralized procurement catalog project performance management | % | 100 | 100 | 26 |
| Coverage ratio of supplier review | % | 100 | 100 | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average project cycle of financial technology projects | Day | 38 | 146 | 26 |
| Diversion rate of e-channel business | % | 99.7 | 99.1 | 28 |
| Manual service volume of remote banking | 10000 persons | 48.19 | 51.58 | 35 |
| Number of customer complaints received | Piece | 4345 | 3594 | 35 |
| Number of existing customers of banking ecosystem | 1041700 | 8 | ||
| Number of inward documentary bills in US dollars handled by Shenzhen Qianhai Branch | bills | 69 | 75 | |
| Number of mobile banking customers | 3143400 | 8 | ||
| Number of online banking customers increased | customers | 1424100 | 9 | |
| Number of performances being praised and recognized by customers | Times | 38 | 56 | 35 |
| Number of self-service devices | Set | 613 | 610 | 25 |
| Online channel chat-bot service volume | 10000 persons | 30.91 | 69.28 | 35 |
| Overall customer satisfaction | % | 99.1 | 99.48 | 35 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Proportion of customers using electronic billing for credit cards | % | 99.34 | 99.3 | 26 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 12.08 | 12.35 | 24 |
| Provision coverage ratio | % | 158.8 | 135.63 | 24 |
| Total issuance amount for interbank borrowings flow project with BCARC | RMB billion | 1 | 75 | |
| Weighted average return on net assets | % | 10.68 | 8.88 | 24 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Top 1000 World Banks ranking | rank | 111 | 142 |
| Top 1000 World Banks ranking change compared with previous year | places up | 22 | 142 |
| Total investment in paired-up village for poverty alleviation in Jizhou, Tianjin | RMB | 10012700 | 9 |
| change in ranking in Top 1000 World Banks compared with previous year | places up | 22 | 11 |
| ranking in Top 1000 World Banks by The Banker | 111 | 11 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Budget amount involved in financial technology projects | RMB'0000 | 30962 | 59841 | 26 |
| Total amount invested to support rural revitalization through consumption | RMB | 1644400 | 9 | |
| Total amount of transaction in banking ecosystem | billion RMB | 830.506 | 8 | |
| Total amount of transactions | trillion RMB | 6.48 | 9 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| NOâ‚“ Emissions | tons | 16.21 |
| SOâ‚“ Emissions | tons | 14.54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| GHG Removals from Newly Planted Trees | tons | 38.54 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Paper Waste | 10000 pieces | 84.31 | 119.57 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Purchased Electricity | kWh | 27352706 | 31338483 |
| Total Direct Energy Consumption | liter | 24193 | 23093 |
| Total Indirect Energy Consumption | kWh | 27352706 | 31338483 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption in Office | ton | 72863 | 93672 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 7595 | 8480 |
| Number of Employees Aged Above 50 | Person | 441 | 579 |
| Number of Employees Aged Below 30 | Person | 2411 | 2767 |
| Number of Employees in Hong Kong | Person | 49 | 62 |
| Number of Employees in Mainland China | Person | 10398 | 11764 |
| Number of Female Employees | Person | 5430 | 6152 |
| Number of Male Employees | Person | 5017 | 5674 |
| Number of New Employees | Person | 1241 | 1896 |
| Number of Total Employees | Person | 10447 | 11826 |
| Percentage of Female Employees | % | 52.02 | 52.02 |
| Percentage of Male Employees | % | 47.98 | 47.98 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.57 | 3.29 |
| Turnover Rate of Employees Aged Above 50 | % | 0.04 | 0.07 |
| Turnover Rate of Employees Aged Below 30 | % | 0.97 | 1.44 |
| Turnover Rate of Female Employees | % | 1.71 | 2.43 |
| Turnover Rate of Male Employees | % | 1.87 | 2.37 |
| Turnover Rate of Total Employees | % | 3.58 | 4.8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours (Middle Management) | Hour | 104 | 150 |
| Average Training Hours per Employee | Hour | 25.11 | 22.44 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 881 | 780 | |
| Number of Suppliers in Overseas | 21 | 29 | |
| Number of Total Suppliers | 902 | 809 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaint Growth Rate | % | -17.28 | |
| Total Number of Customer Complaints | Piece | 4345 | 3594 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Number of Participations in Volunteer Activities | participants |
| Total In-kind Donations | clothes |
| Total Volunteer Service Hours | hours |