2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2010 | 2021 | Report Pages |
|---|---|---|---|---|
| CO emissions (Shenzhen headquarters office area) | kg | 163.64 | 233.66 | 55 |
| NOx emissions (Shenzhen headquarters office area) | kg | 213.12 | 181.68 | 55 |
| PM10 emissions (Shenzhen headquarters office area) | kg | 0.73 | 1.04 | 55 |
| PM2.5 emissions (Shenzhen headquarters office area) | kg | 0.73 | 1.03 | 55 |
| SOx emissions (Shenzhen headquarters office area) | kg | 1.27 | 1.32 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2021 | Report Pages |
|---|---|---|---|---|
| Emissions from Electricity Consumption (Scope 2) | Tonnes CO2e | 617.65 | 561.35 | 56 |
| Emissions from Natural Gas (Scope 1) | Tonnes CO2 | 44.28 | 36.77 | 56 |
| Emissions from Vehicle (Scope 1) | Tonnes CO2e | 68.58 | 98.87 | 56 |
| Total Emission Intensity of Greenhouse Gas | Tonnes CO2e/person | 2.11 | 1.95 | 56 |
| Total Emissions of Greenhouse Gas | Tonnes CO2e | 730.51 | 696.99 | 56 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2021 | Report Pages |
|---|---|---|---|---|
| Generation Intensity of Waste Batteries | kg/person | 0.002 | 0.002 | 56 |
| Generation Intensity of Waste Fluorescent Tubes | kg/person | 0.09 | 7.9 | 56 |
| Generation Intensity of Waste Toner Cartridges | kg/person | 0.02 | 0.02 | 56 |
| Generation of Waste Batteries | kg | 0.73 | 0.55 | 56 |
| Generation of Waste Fluorescent Tubes | kg | 31.1 | 26.9 | 56 |
| Generation of Waste Toner Cartridges | kg | 8.5 | 7.9 | 56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2021 | Report Pages |
|---|---|---|---|---|
| Generation Intensity of Domestic Waste | kg/person | 1.57 | 1.45 | 56 |
| Generation Intensity of Waste Plastic Bottles | kg/person | 0.16 | 0.14 | 56 |
| Generation Intensity of Wastepaper | kg/person | 0.18 | 0.15 | 56 |
| Generation of Domestic Waste | kg | 545 | 519 | 56 |
| Generation of Waste Plastic Bottles | kg | 56 | 50 | 56 |
| Generation of Wastepaper | kg | 62 | 54 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct Energy Consumption (Shenzhen headquarters office area) | MWh | 498.92 | 583.99 | 55 |
| Direct Energy Consumption Intensity (Shenzhen headquarters office area) | MWh/person | 1.44 | 1.64 | 55 |
| Electricity Consumption (Shenzhen headquarters office area) | kWh | 1012374 | 961374 | 55 |
| Gasoline Consumption (Vehicle, Shenzhen headquarters office area) | L | 29825.02 | 43010.5 | 55 |
| Indirect Energy Consumption (Shenzhen headquarters office area) | MWh | 1012.37 | 961.37 | 55 |
| Indirect Energy Consumption Intensity (Shenzhen headquarters office area) | MWh/person | 2.92 | 2.69 | 55 |
| Natural Gas Consumption (Shenzhen headquarters office area) | m³ | 20481 | 17006 | 55 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2021 | Report Pages |
|---|---|---|---|---|
| Water Consumption (Shenzhen headquarters office area) | tonnes | 4522 | 4186 | 55 |
| Water Consumption Intensity (Shenzhen headquarters office area) | tonnes/person | 13.03 | 11.73 | 55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of Employees by Age Group: 30-50 | Person | 1082 | 57 |
| Number of Employees by Age Group: <30 | Person | 1123 | 57 |
| Number of Employees by Age Group: >50 | Person | 52 | 57 |
| Number of Employees by Employment Type: Full-time | Person | 2257 | 57 |
| Number of Employees by Gender: Female | Person | 903 | 57 |
| Number of Employees by Gender: Male | Person | 1354 | 57 |
| Number of Employees by Geographical Region: Hong Kong | Person | 15 | 57 |
| Number of Employees by Geographical Region: Mainland China | Person | 2242 | 57 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee Turnover Rate by Age Group: 30-50 | % | 23.84 | 57 |
| Employee Turnover Rate by Age Group: <30 | % | 16.21 | 57 |
| Employee Turnover Rate by Age Group: >50 | % | 25.00 | 57 |
| Employee Turnover Rate by Gender: Female | % | 14.95 | 57 |
| Employee Turnover Rate by Gender: Male | % | 23.49 | 57 |
| Employee Turnover Rate by Geographical Region: Hong Kong | % | 86.67 | 57 |
| Employee Turnover Rate by Geographical Region: Mainland China | % | 19.63 | 57 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of Employees Trained by Employee Category: General Staff | % | 92 | 58 |
| Percentage of Employees Trained by Employee Category: Middle Management | % | 7 | 58 |
| Percentage of Employees Trained by Employee Category: Senior Management | % | 1 | 58 |
| Percentage of Employees Trained by Gender: Female | % | 33 | 58 |
| Percentage of Employees Trained by Gender: Male | % | 67 | 58 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average Training Hours Completed per Employee by Employee Category: General Staff | Hour | 9.63 | 58 |
| Average Training Hours Completed per Employee by Employee Category: Middle Management | Hour | 6.12 | 58 |
| Average Training Hours Completed per Employee by Employee Category: Senior Management | Hour | 3.15 | 58 |
| Average Training Hours Completed per Employee by Gender: Female | Hour | 3.88 | 58 |
| Average Training Hours Completed per Employee by Gender: Male | Hour | 4.56 | 58 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of Products and Service-Related Complaints Received | Case | 847 | 58 |
| Percentage of Resolved Complaints | % | 99.88 | 58 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2010 | 2021 |
|---|---|---|---|
| NOâ‚“ Emissions | kg | 213.12 | 181.68 |
| PM10 Emissions | kg | 0.73 | 1.04 |
| PM2.5 Emissions | kg | 0.73 | 1.03 |
| SOâ‚“ Emissions | kg | 1.27 | 1.32 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes CO2e | 112.86 | 135.64 |
| GHG Emissions from Natural Gas | Tonnes CO2 | 44.28 | 36.77 |
| GHG Emissions from Purchased Electricity | Tonnes CO2e | 617.65 | 561.35 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO2e | 617.65 | 561.35 |
| Mobile Combustion Emissions | Tonnes CO2e | 68.58 | 98.87 |
| Stationary Combustion Emissions | Tonnes CO2 | 44.28 | 36.77 |
| Total GHG Emissions | Tonnes CO2e | 730.51 | 696.99 |
| Total GHG Emissions Intensity (By Employee) | Tonnes CO2e/person | 2.11 | 1.95 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2021 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | kg | 0.73 | 0.55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | kg | 545 | 519 |
| Paper Waste | kg | 62 | 54 |
| Plastic Waste | kg | 56 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2021 |
|---|---|---|---|
| Direct Energy Intensity (By Employee) | MWh/person | 1.44 | 1.64 |
| Gasoline Consumption | L | 29825.02 | 43010.5 |
| Indirect Energy Intensity (By Employee) | MWh/person | 2.92 | 2.69 |
| Natural Gas Consumption | m³ | 20481 | 17006 |
| Purchased Electricity | kWh | 1012374 | 961374 |
| Total Direct Energy Consumption | MWh | 498.92 | 583.99 |
| Total Indirect Energy Consumption | MWh | 1012.37 | 961.37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2021 |
|---|---|---|---|
| Water Consumption in Office | tonnes | 4522 | 4186 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 1082 |
| Number of Employees Aged Above 50 | Person | 52 |
| Number of Employees Aged Below 30 | Person | 1123 |
| Number of Employees in Hong Kong | Person | 15 |
| Number of Employees in Hong Kong and Mainland China | Person | 2257 |
| Number of Employees in Mainland China | Person | 2242 |
| Number of Female Employees | Person | 903 |
| Number of Full-time Employees | Person | 2257 |
| Number of Male Employees | Person | 1354 |
| Number of Total Employees | Person | 2257 |
| Percentage of Employees Aged 30-50 | Percent | 47.96 |
| Percentage of Employees Aged Above 50 | Percent | 2.3 |
| Percentage of Employees Aged Below 30 | Percent | 49.76 |
| Percentage of Employees in Hong Kong | Percent | 0.66 |
| Percentage of Employees in Hong Kong and Mainland China | Percent | 100 |
| Percentage of Employees in Mainland China | Percent | 99.34 |
| Percentage of Female Employees | Percent | 39.99 |
| Percentage of Full-time Employees | Percent | 100 |
| Percentage of Male Employees | Percent | 60.01 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23.84 |
| Turnover Rate of Employees Aged Above 50 | % | 25 |
| Turnover Rate of Employees Aged Below 30 | % | 16.21 |
| Turnover Rate of Employees in Hong Kong | % | 86.67 |
| Turnover Rate of Employees in Mainland China | % | 19.63 |
| Turnover Rate of Female Employees | % | 14.95 |
| Turnover Rate of Male Employees | % | 23.49 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Female Employees | % | 33 |
| Percentage of Trained General Employees | % | 92 |
| Percentage of Trained Male Employees | % | 67 |
| Percentage of Trained Middle Management | % | 7 |
| Percentage of Trained Senior Management | % | 1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | Hour | 3.88 |
| Average Training Hours (General Staff) | Hour | 9.63 |
| Average Training Hours (Male) | Hour | 4.56 |
| Average Training Hours (Middle Management) | Hour | 6.12 |
| Average Training Hours (Senior Management) | Hour | 3.15 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | % | 99.88 |
| Number of Products and Service Related Complaints | Case | 847 |