Sustainability Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Sulphur dioxide emission | Thousand tons | 0.04 | 0.01 | 0.02 | 77 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Carbon emission intensity | Tons/RMB million | 45.4 | 46.6 | 39.5 | 77 |
| Greenhouse gas emission | Million tons | 13.2 | 14.23 | 12.97 | 77 |
| Total direct emission of GHG (category I) | Million tons | 0.39 | 0.2 | 0.53 | 77 |
| Total indirect emission of GHG (category II) | Million tons | 12.81 | 14.03 | 12.44 | 77 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Recycling upon scrappage and disposal | RMB billion | 0.965 | 0.733 | 0.456 | 77 |
| Sharing rate of pipelines | % | 93 | 97 | 92 | 75 |
| Sharing rate of pole lines | % | 97 | 92 | 93 | 75 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Scrappage and disposal of batteries | Thousand tons | 10.2 | 11.3 | 12.2 | 77 |
| Scrappage and disposal of general materials | Thousand tons | 10.9 | 24.7 | 33.4 | 77 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| 4G population coverage | % | 93 | 94 | 95 | 20, 75 |
| Coal consumption | Thousand tons | 94 | 23 | 40 | 77 |
| Diesel consumption | Thousand tons | 13.74 | 11.2 | 16.4 | 77 |
| Electricity consumption | Billion KWH | 15.81 | 17.22 | 20.4 | 77 |
| Energy consumption | Thousand tons of standard coal | 172.8 | 245 | 77 | 77 |
| Energy consumption per unit of information flow | kg standard coal/TB | 3.48 | 2.83 | 3.65 | 77 |
| Natural gas consumption | Thousand m³ | 7858.5 | 5423 | 5810 | 77 |
| Number of data centre racks | Thousand | 234 | 277 | 312 | 75 |
| Petrol consumption | Thousand tons | 41.75 | 40.5 | 27 | 77 |
| Total computing power of the whole network | PFLOPS | 350 | 18, 21 | ||
| Total storage capacity | PB | 959 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | Thousand tons | 18095 | 14990 | 16980 | 77 |
| Water consumption density | Tons/RMB million | 61.51 | 47.21 | 51.65 | 77 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Computing power scale (vCPU cores) | million vCPU cores | 11.38 | 21 | ||
| Special fund allocated for energy-saving upgrades | million RMB | 130 | 46 | ||
| Special investment in energy conservation and emission reduction | RMB billion | 0.104 | 0.123 | 0.13 | 77 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| 5G network coverage cities | Number | 50 | 348 | 348 | 75 |
| 5G population coverage rate | % | 60 | 18 | ||
| Broadband coverage rate in administrative villages in ten northern provinces | % | 95 | 96 | 98 | 75 |
| Broadband network coverage for rural revitalisation (administrative villages) | villages | 327000 | 46 | ||
| Co-construction rate of pipelines | % | 92 | 94 | 85 | 75 |
| Co-construction rate of pole lines | % | 91 | 95 | 95 | 75 |
| Cumulative scale of 5G base stations | 690000 | 18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employment creation | Persons | 9913 | 10652 | 13038 | 77 |
| Gender proportion of employees (Male: female) | 1.53:1 | 1.54:1 | 1.62:1 | 76 | |
| Information terminal revitalisation - number of computers | computers | 905 | 48 | ||
| Information terminal revitalisation - number of terminals | terminals | 1022 | 48 | ||
| Internet of Things connections | Billion | 0.187 | 0.238 | 0.302 | 75 |
| Number of items discussed at subsidiaries and municipal companies | items | 10000 | 42 | ||
| Number of items of various proposals discussed at other levels | items | 3000 | 42 | ||
| Number of items of various proposals discussed at provincial company level | items | 1700 | 42 | ||
| Number of labour union meetings held at all levels | meetings | 500 | 42 | ||
| Number of new employees | Persons | 9831 | 10281 | 12479 | 76 |
| Number of new female employees | Persons | 3755 | 3859 | 4532 | 76 |
| Number of new male employees | Persons | 6076 | 6422 | 7947 | 76 |
| Number of overseas employees | 761 | 27 | |||
| Number of overseas female employees | 289 | 27 | |||
| Operating revenue | RMB billion | 290.51 | 303.84 | 327.85 | 75 |
| Percentage of Smart Home engineers included in sub-divided unit management | % | 100 | 38 | ||
| Personnel used | Thousand person-time | 641 | 660 | 670 | 75 |
| Proportion of contracted employees in labor union | % | 100 | 100 | 100 | 76 |
| Proportion of ethnic minority employees | % | 7.33 | 6.72 | 6.8 | 76 |
| Proportion of female in senior management | % | 11.9 | 12.5 | 12.4 | 76 |
| Rotation of temporary cadres, first secretary of the village and members of the working team in the village | people | 1493 | 50 | ||
| Shareholding percentage of China Unicom (Hong Kong) Limited held by public shareholders | % | 20.1 | 8 | ||
| Shareholding percentage of China Unicom Group Corporation (BVI) Limited in China Unicom (Hong Kong) Limited | % | 19 | 8 | ||
| Shareholding percentage of China Unicom Group Corporation (BVI) Limited in China United Network Communications Limited | % | 36.8 | 8 | ||
| Shareholding percentage of China United Network Communications Group Company Limited in China Unicom (Hong Kong) Limited | % | 26.4 | 8 | ||
| Shareholding percentage of China United Network Communications Group Company Limited in China Unicom Group Corporation (BVI) Limited | % | 100 | 8 | ||
| Shareholding percentage of China United Network Communications Group Company Limited in China United Network Communications Limited | % | 17.9 | 8 | ||
| Shareholding percentage of China United Network Communications Limited held by strategic investors, employee restrictive incentive shares and other public shareholders | % | 63.2 | 8 | ||
| Shareholding percentage of China United Network Communications Limited in China Unicom (Hong Kong) Limited | % | 53.5 | 8 | ||
| Total assets | RMB billion | 562.5 | 580.62 | 591.08 | 75 |
| Total number of employees | 896 | 27, 40 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 1.85 | 1.87 | 1.69 | 76 |
| Number of employees dismissed | Persons | 914 | 1244 | 1458 | 76 |
| Number of employees who voluntarily resign | Persons | 4521 | 4692 | 3939 | 76 |
| Number of female employees dismissed | Persons | 354 | 447 | 531 | 76 |
| Number of female employees who voluntarily resign | Persons | 1847 | 1886 | 1424 | 76 |
| Number of male employees dismissed | Persons | 560 | 797 | 927 | 76 |
| Number of male employees who voluntarily resign | Persons | 2674 | 2806 | 2515 | 76 |
| Rank promotion rate | % | 14.3 | 40 | ||
| Salary promotion rate | % | 38.4 | 40 | ||
| Turnover rate of domestic employees | % | / | / | 1.69 | 76 |
| Turnover rate of employees aged 30-50 | % | 1.07 | 1.18 | 0.94 | 76 |
| Turnover rate of employees aged below 30 | % | 6.84 | 7.07 | 6.23 | 76 |
| Turnover rate of employees aged over 50 | % | 0.14 | 0.13 | 0.1 | 76 |
| Turnover rate of female employees | % | 1.95 | 2.02 | 1.53 | 76 |
| Turnover rate of male employees | % | 1.78 | 1.88 | 1.67 | 76 |
| Turnover rate of overseas employees | % | / | / | 0.58 | 76 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|
| Emergency communication equipment inputted | Thousand set-time | 119 | 180 | 172 | 75 | |
| Emergency communication support dispatches | times | 695 | 25 | |||
| Emergency communication vehicles called out | Thousand vehicle-time | 152 | 153 | 155 | 75 | |
| Emergency drills organized | drills | 1372 | 25 | |||
| Emergency equipment | set-times | 10000 | 25 | |||
| Number of people who completed nucleic acid testing within 24 hours in Tianjin | people | 14000000 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| First- and second-class labour and skill competitions at the Group level | 16 | 42 | |||
| Number of 'China Unicom Technical Experts' selected | 233 | 42 | |||
| Number of 'General Manager Online' meetings carried out | meetings | 150 | 42 | ||
| Number of labour and skills competitions carried out | 502 | 42 | |||
| Number of outstanding proposals collected from employee representatives | proposals | 85 | 42 | ||
| Participant attending the compliance training | Thousand persons | 245 | 243 | 243 | 77 |
| Production safety training coverage rate | % | 100 | 100 | 100 | 77 |
| Production safety training sessions | Times | 87 | 93 | 119 | 77 |
| R&D investment | million RMB | 4792 | 64 | ||
| Third-class skill competitions at the Group level | 30 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Input in employee training | RMB million | 374.36 | 364.86 | 340.99 | 76 |
| Network college online learning person-time | Thousand person-times | 18080 | 51000 | 42000 | 76 |
| Network college total online learning hours | Thousand credit hours | 9160 | 21780 | 23730 | 76 |
| Research and development investment | RMB billion | 1.709 | 2.964 | 4.792 | 76 |
| Training hours per employee | Hours | 63 | 88 | 94 | 76 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Approximate number of channel partners at the end of 2021 | 200000 | 56 | |||
| Centralised procurement ratio (%) | % | 90.6 | 91.4 | 96.7 | 55 |
| International interconnection bandwidth | G | 2460 | 2460 | 3260 | 75 |
| Issued shares of China Unicom (Hong Kong) Limited | billion shares | 30.6 | 8 | ||
| Issued shares of China United Network Communications Limited | billion shares | 31 | 8 | ||
| Local procurement rate (including Hong Kong headquarters and overseas) | percent | 94.59 | 27 | ||
| Number of 4G base stations | Thousand | 1407 | 1503 | 1560 | 75 |
| Number of countries and regions with 5G network international roaming | 23 | 27 | |||
| Number of domestic suppliers | Number | 71000 | 77 | ||
| Number of national key R&D projects undertaken | 7 | 65 | |||
| Number of overseas suppliers | Number | 7 | 77 | ||
| Percentage of subsidiaries with boards of directors established | % | 100 | 38 | ||
| Percentage of subsidiaries with majority of external directors on boards | % | 100 | 38 | ||
| Proportion of local suppliers (%) | % | >99 | >99 | >99 | 55 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Information terminal revitalisation - total scale | RMB million | 1.011 | 48 | ||
| Proportion of electronic procurement (%) | % | 68 | 88 | 96 | 55 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of MEC nodes | nodes | 400 | 21 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of leading industry standard conclusion | Items | 43 | 37 | 38 | 76 |
| Number of leading industry standards (article) | 38 | 68 | |||
| Number of leading international standard conclusion | Items | 24 | 23 | 25 | 76 |
| Number of leading international standards (article) | 25 | 68 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| 10010 hotline service channel - success rate of connecting to human customer service within 15 seconds | % | 92.5 | 35 | ||
| 5G users penetration rate | increased | 21 | |||
| 5G-specific satisfaction | Industry-leading | 36 | |||
| Annual self-improvement and enhancement of mobile network NPS | points | 16.8 | 36 | ||
| China Unicom APP service satisfaction rate | points | 9.1 | 35 | ||
| China Unicom APP service users | users | 62980000 | 35 | ||
| Complaints-driven construction task completion rate | percent | 98.7 | 21 | ||
| Comprehensive satisfaction rate | Points | 81.11 | 81.32 | 81.68 | 76 |
| Coverage rate of mobile network in administrative villages | % | 90 | 86 | 93 | 75 |
| Coverage rate of mobile network in township | % | 100 | 97.34 | 100 | 75 |
| Customer complaints from construction regions drop | percent | 98.9 | 21 | ||
| Customer service hotline service volume | times | 1380000000 | 35 | ||
| Data tariff of outbound international roaming | percent year-on-year | -11.26 | 27 | ||
| Fixed broadband subscribers satisfaction rate | Points | 81.51 | 80.49 | 81.84 | 76 |
| Fixed line phone subscribers satisfaction rate | Points | 87.9 | 87.7 | 88.41 | 76 |
| Fixed-line broadband subscribers | Thousand | 83478 | 86095 | 95046 | 75 |
| Fixed-line local access subscribers | Thousand | 54215 | 47339 | 47193 | 75 |
| IoT connections exceeding | 300000000 | 18 | |||
| MIIT Satisfaction rating | points | 81.68 | 36 | ||
| Mobile billing subscribers | Thousand | 318475 | 305811 | 317115 | 75 |
| Mobile service subscribers satisfaction rate | Points | 80.26 | 80.72 | 80.62 | 76 |
| Monitoring and processing capacity of 5G SA core network | Tbps | 9.12 | 22 | ||
| Monthly average complaint rate in the year | Person-times/ million users | 18.26 | 11.84 | 8.75 | 76 |
| Network issue handling satisfaction rate | percent | 99.62 | 21 | ||
| Network satisfaction year-on-year increase | points | 0.94 | 36 | ||
| Number of 5G subscribers | 155000000 | 35 | |||
| Number of complaints-driven construction tasks | tasks | 1645 | 21 | ||
| Number of completed complaints-driven construction tasks | tasks | 1623 | 21 | ||
| Number of employee requests received | requests | 13400 | 42 | ||
| Number of questions and suggestions collected during service culture season activity | 26668 | 42 | |||
| Number of registered users of China Unicom assistant | 181000000 | 35 | |||
| Number of registered users of video ringtones | 200000000 | 35 | |||
| Number of times Hearing King Card served by online customer service platform | 22000 | 60 | |||
| One-stop solution to customer problems - problem solving rate | % | 86.91 | 88.9 | 35 | |
| Online 2 subscribers | Thousand | 54140 | 50940 | 50390 | 75 |
| Resolution rate of employee requests | % | 97.61 | 42 | ||
| Satisfaction rate of 10010 hotline | % | 97.5 | 35 | ||
| Service revenue | RMB billion | 264.39 | 275.81 | 296.15 | 75 |
| Success rate of Hearing King Card service by online customer service platform | 100% | 60 | |||
| Total broadband ports reached | 239000000 | 18 | |||
| Total number of mobile subscribers | 317000000 | 35 | |||
| Total times of emergency communication assurance | Times | 578 | 612 | 695 | 75 |
| Year-on-year improvement in service quality | points | 2.58 | 36 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Investment in research and development to tackle 'bottleneck' risks | RMB | nearly RMB1 billion | 66 | ||
| Number of patent applied | Items | 1439 | 1734 | 2224 | 76 |
| Number of patents applied (item) | 2224 | 68 | |||
| Number of patents granted | Items | 658 | 518 | 1128 | 76 |
| Number of patents granted (item) | 1128 | 68 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Gigabit fibre network coverage capacity | Billion households | / | / | 0.108 | 75 |
| Number of fixed network broadband access ports | Billion | 0.221 | 0.225 | 0.239 | 75 |
| Number of fixed-line broadband subscribers | 95460000 | 35 | |||
| Proportion of smart services | % | 56.89 | 84.03 | 35 | |
| Total number of pan-intelligent terminals sold | million | 25.95 | 55 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average latency of the whole China 169 backbone network | ms | 29 | 21 |
| Broadband Internet monitoring and processing capacity | Tbps | 29.88 | 22 |
| Broadband upgrade NPS improvement | points | 9.9 | 36 |
| China Unicom APP self-service rate | % | 80.5 | 35 |
| DDoS protection capability | Tbps | 8 | 22 |
| Number of disabled users benefiting from exclusive packages | 553800 | 60 | |
| Sensitive data identification rate | % | 80.54 | 22 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of sets of equipment seized in telecom network fraud cases | 2691 | 22 | |||
| Number of suspected criminals assisted in police investigation (cat-fighting action) | 2767 | 22 | |||
| Phone cards seized by Anhui Branch | phone cards | 3000 | 23 | ||
| Total tax paid | RMB billion | 5.25 | 6.59 | 7.93 | 77 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Coverage of anti-corruption training | person-times | 495000 | 18 | ||
| Coverage rate of anti-corruption education activities for directors and employees | % | 100 | 18 | ||
| Credit rating | Grade | AAA | AAA | AAA | 77 |
| Fraud bases removed by Anhui Branch | bases | 17 | 23 | ||
| Fraud suspects arrested by Anhui Branch | suspects | 73 | 23 | ||
| Percentage of reform tasks completed under three-year action plan for SOE reform | % | 93 | 38 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Compliance training sessions | Times | 2514 | 4580 | 8010 | 77 |
| Number of compliance training participants | 3000 | 27 | |||
| Number of compliance training sessions | 13 | 27 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Awards for scientific and technological innovation development | million RMB | 7944 | 65 | ||
| Emergency SMS | SMS | 370000000 | 25 | ||
| Input in condolence fund | RMB thousand | 28750 | 42590 | 42100 | 76 |
| Input to help and support employees suffered from difficulties | RMB thousand | 79000 | 78800 | 70220 | 76 |
| Love Libraries donated to Primary Schools in Southern Xinjiang | 132 | 61 | |||
| Number of 'cloud diplomacy' communication support events for central leaders | events | 192 | 24 | ||
| Number of 5G primary medical care services provided in Hainan | services | 56 | 33 | ||
| Number of AI competitions held (AI 5G Network Competition and ITU/AI.ML in 5G Challenge, Network AI Forum) | competitions | 2 | 66 | ||
| Number of administrative villages covered by China Unicom Digital Village | villages | 153000 | 32 | ||
| Number of administrative villages with broadband coverage | Thousand | 299 | 306 | 327 | 75 |
| Number of communication knowledge videos created for the disabled | 35 | 60 | |||
| Number of exclusive packages for the disabled launched nationwide | 80 | 60 | |||
| Number of group-level technology research projects carried out | 44 | 64 | |||
| Number of hearing impaired people participating in Ganzhou Branch event | 50 | 60 | |||
| Number of internal and external platforms covered by sign language live broadcasts | 8 | 60 | |||
| Number of major events provided with communication support | events | 31 | 24 | ||
| Number of pandemic prevention welfare messages sent to the general public | messages | 4000000 | 24 | ||
| Number of permanent residents covered by China Unicom Digital Village | residents | 143630000 | 32 | ||
| Number of sign language live broadcasts for hearing impaired | 15 | 60 | |||
| Number of special projects for industrial basic reconstruction and high-quality development of manufacturing industry (joint partnerships) | 8 | 65 | |||
| Rescue vehicles | vehicle times | 47000 | 25 | ||
| Rural 4M or above broadband network coverage rate | % | 100 | 100 | 100 | 75 |
| Tibetan-speaking customer service calls during earthquake relief | calls | 10100 | 25 | ||
| Urban 100M or above broadband network coverage rate | % | 86.3 | 85.3 | 93.7 | 75 |
| Urban 20M or above broadband network coverage rate | % | 96 | 96 | 99 | 75 |
| cultural and sports activities organised at all levels | 6000 | 43 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Accumulative communication tariff discounts for disabled users | RMB | 170000000 | 60 | ||
| Accumulative communication tariff discounts for elderly | million RMB | 35.72 | 59 | ||
| Aid to border areas (aid to Tibet and Xinjiang) | RMB'000 | 357.8 | 58 | ||
| Amount spent as care money for employees in need | million RMB | 42.1 | 44 | ||
| Amount spent on aiding employees in need | million RMB | 70.22 | 44 | ||
| Disaster relief personnel | person-times | 134000 | 25 | ||
| Earthquake relief team members | people | 81 | 25 | ||
| Earthquake relief team vehicle dispatches | times | 98 | 25 | ||
| Earthquake relief team vehicles | vehicles | 28 | 25 | ||
| Earthquake relief teams dispatched | teams | 14 | 25 | ||
| Earthquake relief welfare messages sent | messages | 100000 | 25 | ||
| External donations | RMB | 2082500 | 58 | ||
| Funds raised by labour union for post-disaster reconstruction in Henan | million RMB | 1 | 44 | ||
| Funds raised for 'five small' construction to improve working and living environment | million RMB | 6.685 | 44 | ||
| Invested in assistance funds | RMB'000 | 109.5 | 58 | ||
| Number of elderly users benefited from filial piety communication products and other products | users | 2020000 | 59 | ||
| Number of employees visited for 'sending a piece of care' activity | 2306 | 44 | |||
| Number of registered volunteers | Persons | 47930 | 55006 | 57550 | 77 |
| Number of times mutual aid funds were provided for critical illness insurance and mutual aid funds | times | 3700 | 44 | ||
| Number of video ringtones produced for pandemic prevention | video ringtones | 56 | 24 | ||
| Other donations (culture and sports, education, medical and health care, charity, environmental protection, etc.) | RMB'000 | 1615.2 | 58 | ||
| Participants in volunteer activities | Person-times | 55004 | 85995 | 68735 | 77 |
| Post-disaster assistance funds distributed to employees in difficulties | million RMB | 78 | 44 | ||
| Total charitable donations | RMB'000 | 2082.5 | 58 | ||
| Total donations | RMB thousand | 2230 | 6374 | 2082 | 77 |
| Total viewership of sign language live broadcasts | million viewers | 8.76 | 60 | ||
| Value of donated communication products for hearing impaired | thousand RMB | 86 | 60 | ||
| Year-on-year increase of R&D investment | % | 61.7 | 64 | ||
| number of participating volunteers | 500000 | 61 | |||
| number of volunteering services provided | 40 | 61 | |||
| scholarships provided to poor children in Southern Xinjiang | 8000 | 61 | |||
| sets of warm winter supplies sent to Tibet children | 3015 | 61 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| SOₓ Emissions | Thousand tons | 0.04 | 0.01 | 0.02 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tons | 0.39 | 0.2 | 0.53 |
| Indirect Energy Emissions (Scope 2) | Million tons | 12.81 | 14.03 | 12.44 |
| Total GHG Emissions | Million tons | 13.2 | 14.23 | 12.97 |
| Total GHG Emissions Intensity (By Revenue) | Tons/RMB million | 45.4 | 46.6 | 39.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste Recycled | RMB billion | 0.965 | 0.733 | 0.456 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons |
| GHG Emissions Reduction Compared to Last Year | tons |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 10.78 | 7.96 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 126.61 | 35.22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Coal Consumption | tons | 94000 | 23000 | 40000 |
| Diesel Fuel Consumption | tons | 13740 | 11200 | 16400 |
| Energy Consumption Intensity (By Unit Product) | kg standard coal/TB | 3.48 | 2.83 | 3.65 |
| Gasoline Consumption | tons | 41750 | 40500 | 27000 |
| Natural Gas Consumption | Thousand m³ | 7858.5 | 5423 | 5810 |
| Purchased Electricity | Billion KWH | 15.81 | 17.22 | 20.4 |
| Total Energy Consumption | tons of standard coal | 172800 | 245000 | 77000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | Thousand tons | 18095 | 14990 | 16980 |
| Water Consumption Intensity (By Revenue) | Tons/RMB million | 61.51 | 47.21 | 51.65 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB billion | 0.104 | 0.123 | 0.13 |
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | percent |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees in Hong Kong | 598 | |||
| Number of Employees in Hong Kong and Mainland China | 243095 | |||
| Number of Employees in Mainland China | 242497 | |||
| Number of Employees in Overseas | 286 | |||
| Number of New Employees | Persons | 9831 | 10281 | 12479 |
| Number of New Employees (Female) | Persons | 3755 | 3859 | 4532 |
| Number of New Employees (Male) | Persons | 6076 | 6422 | 7947 |
| Number of Total Employees | 896 | |||
| Percentage of Bachelor's Degree Employees | % | 63.34 | ||
| Percentage of Below Junior College Employees | % | 11.26 | ||
| Percentage of Contractors | % | 100 | 100 | 100 |
| Percentage of Employees Aged 30-50 | % | 67.55 | ||
| Percentage of Employees Aged Above 50 | % | 15.48 | ||
| Percentage of Employees Aged Below 30 | % | 16.97 | ||
| Percentage of Employees in Hong Kong | % | 0.2457052933466458 | ||
| Percentage of Employees in Mainland China | % | 99.6367834794006 | ||
| Percentage of Employees in Overseas | % | 0.11751122725274364 | ||
| Percentage of Ethnic Minority Employees | % | 7.33 | 6.72 | 6.8 |
| Percentage of Master's Degree Employees | % | 8.53 | ||
| Percentage of Senior Management Employees | % | 11.9 | 12.5 | 12.4 |
| Percentage of Temporary Workers | % | None |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.07 | 1.18 | 0.94 |
| Turnover Rate of Employees Aged Above 50 | % | 0.14 | 0.13 | 0.1 |
| Turnover Rate of Employees Aged Below 30 | % | 6.84 | 7.07 | 6.23 |
| Turnover Rate of Employees in Overseas | % | 0.58 | ||
| Turnover Rate of Female Employees | % | 1.95 | 2.02 | 1.53 |
| Turnover Rate of Male Employees | % | 1.78 | 1.88 | 1.67 |
| Turnover Rate of Total Employees | % | 1.85 | 1.87 | 1.69 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Production Safety Emergency Drills | drills | 1372 |
| Participation Rate of Safety Training | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 98.87 | ||
| Percentage of Trained General Employees | % | 99 | ||
| Percentage of Trained Male Employees | % | 98.87 | ||
| Percentage of Trained Middle Management | % | 100 | ||
| Percentage of Trained Senior Management | % | 100 | ||
| Total Cost of Training | million RMB | 340.99 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | |||
| Average Training Hours (General Employees) | hours | |||
| Average Training Hours (Male) | hours | |||
| Average Training Hours (Middle Management) | hours | |||
| Average Training Hours (Senior Management) | hours | |||
| Average Training Hours per Employee | Hours | 63 | 88 | 94 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Local Suppliers | Number | 71000 | ||
| Number of Suppliers in Overseas | Number | 7 | ||
| Number of Total Suppliers | Number | 71000 | ||
| Proportion of Spending on Local Suppliers | percent | 99 | 99 | 94.59 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Suppliers Participated in Anti-corruption Training | % | 68 | 88 | 96 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | percent | 98.7 |
| Number of Complaints Dealt with | tasks | 1623 |
| Satisfaction Rate of Customer Complaint Handling | % | 97.5 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Patents Applied | Items | 1439 | 1734 | 2224 |
| Number of Patents Granted | Items | 658 | 518 | 1128 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Anti-corruption Training Session | 13 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | 3000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB thousand | 1000 | ||
| Number of Participations in Volunteer Activities | person-times | 500000 | ||
| Number of Registered Volunteers | persons | 47930 | 55006 | 57550 |
| Number of Volunteer Activities Sessions | sessions | 40 | ||
| Total Public Welfare Donations | RMB thousand | 2230 | 6374 | 2082 |