2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NOx (Air pollutants) | kg | 1277.37 | 28 |
| PM (Air pollutants) | kg | 6.22 | 28 |
| SO2 (Air pollutants) | kg | 25.07 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Scope 1 emission (Greenhouse gases) | tonne CO2 | 403.28 | 28 |
| Scope 2 emission (Greenhouse gases) | tonne CO2 | 18812.67 | 28 |
| Total emission (Greenhouse gases) | tonne CO2 | 19215.95 | 28 |
| Total emission intensity (Greenhouse gases) | tonne CO2/m² | 0.08 | 28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Hazardous wastes generation intensity | tonne/m² | 0.00002 | 28 |
| Used ink cartridge (Hazardous wastes) | tonne | 2.74 | 28 |
| Used toner cartridge (Hazardous wastes) | tonne | 1.95 | 28 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Non-hazardous wastes generation intensity | tonne/m² | 0.0006 | 28 |
| Office general waste generation (Non-hazardous wastes) | tonne | 61.68 | 28 |
| Waste cardboard generation (Non-hazardous wastes) | tonne | 33.43 | 28 |
| Wastepaper generation (Non-hazardous wastes) | tonne | 44.66 | 28 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Diesel (Energy resources) | L | 5499.64 | 28 |
| Diesel consumption (Energy resources) | tonne | 0.85 | 28 |
| Electricity consumption (Energy resources) | kWh | 35297384 | 28 |
| Gasoline (Energy resources) | L | 5168.1 | 28 |
| Natural gas consumption (Energy resources) | thousand m³ | 19.57 | 28 |
| Total energy resources consumption | kWh | 342685.33 | 28 |
| Total energy resources consumption intensity | 1000 kWh/m² | 0.14 | 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Water consumption (Energy resources) | tonne | 202711.31 | 28 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2019-2021 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|
| Average return on equity | % | 6.15 | 5.33 | 5.74 | 5 | |
| Average return on total assets | % | 0.48 | 0.42 | 0.44 | 5 | |
| Number of management trainees recruited (2019-2021) | 35 | 22 | ||||
| Percentage of female employees | % | 54.16 | 54.93 | 54.22 | 5 | |
| Total assets | RMB1 million | 456118.53 | 458692.82 | 508559.81 | 5 | |
| Total headcount | Person | 5061 | 5238 | 5365 | 5 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Operating income | RMB1 million, billion RMB | 12952.81 | 10285.45 | 11144.43 | 4, 5 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Training time per capita | Hour | 113.47 | 80 | 66.6 | 5 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Balance of agricultural-related loans | RMB100 million | 219.86 | 244.65 | 340.67 | 5 |
| Balance of green credit | RMB10000 | 90.19 | 116.44 | 170.06 | 5 |
| Balance of loans to 'high pollution, high-energy-consumption, and over capacity' industries | RMB10000 | 18.55 | 19.41 | 30.54 | 5 |
| Balance of loans to small and micro enterprises | RMB100 million | 669.57 | 323.28 | 235.11 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction rate | % | 99.39 | 99.49 | 99.78 | 5 |
| Gross loans and advances to customers | RMB1 million | 210017.13 | 223422.06 | 277714.31 | 5 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| E-banking replacement ratio | % | 98.88 | 99 | 99.19 | 5 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.63 | 12.89 | 14.41 | 5 |
| Provision coverage ratio | % | 165.65 | 171.56 | 188.26 | 5 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Basic and diluted earnings per share | RMB | 0.34 | 0.31 | 0.34 | 5 |
| Commercial bank ranking in the 2021 China Banking Top 100 List | 46 | 4 | |||
| Number of employees participated in the second employee sports meet | 1300 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Charity donation | RMB10000 | 1022 | 2828 | 472.51 | 5 |
| Social contribution per share | RMB | 2.69 | 2.81 | 2.91 | 5 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 6.22 |
| NOₓ Emissions | kg | 1277.37 |
| SOₓ Emissions | kg | 25.07 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2 | 403.28 |
| Indirect Energy Emissions (Scope 2) | tonne CO2 | 18812.67 |
| Total GHG Emissions | tonne CO2 | 19215.95 |
| Total GHG Emissions Intensity (By Area) | tonne CO2/m² | 0.08 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | tonne | 4.69 |
| Total Hazardous Waste Intensity (By Area) | tonne/m² | 0.00002 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | tonne | 61.68 |
| Paper Waste | tonne | 44.66 |
| Total Non-Hazardous Waste Intensity (By Area) | tonne/m² | 0.0006 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Diesel Fuel Consumption | L | 5499.64 |
| Energy Consumption Intensity (By Area) | 1000 kWh/m² | 0.14 |
| Gasoline Consumption | L | 5168.1 |
| Natural Gas Consumption | thousand m³ | 19.57 |
| Purchased Electricity | kWh | 35297384 |
| Total Energy Consumption | kWh | 342685.33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | tonne | 202711.31 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 2850 | ||
| Number of Employees Aged Above 50 | Person | 155 | ||
| Number of Employees Aged Below 30 | Person | 2360 | ||
| Number of Employees in Mainland China | Person | 5004 | ||
| Number of Employees in Overseas | Person | 361 | ||
| Number of Female Employees | Person | 2909 | ||
| Number of Full-time Employees | Person | 5365 | ||
| Number of General Employees | Person | 5211 | ||
| Number of Male Employees | Person | 2456 | ||
| Number of Middle Management Employees | Person | 144 | ||
| Number of Senior Management Employees | Person | 10 | ||
| Number of Total Employees | Person | 5061 | 5238 | 5365 |
| Percentage of Employees Aged 30-50 | % | 53.15 | ||
| Percentage of Employees Aged Above 50 | % | 2.89 | ||
| Percentage of Employees Aged Below 30 | % | 43.99 | ||
| Percentage of Employees in Mainland China | % | 93.27 | ||
| Percentage of Employees in Overseas | % | 6.73 | ||
| Percentage of Female Employees | % | 54.16 | 54.93 | 54.22 |
| Percentage of Full-time Employees | % | 100 | ||
| Percentage of General Employees | % | 97.13 | ||
| Percentage of Middle Management Employees | % | 2.68 | ||
| Percentage of Senior Management Employees | % | 0.19 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | |||
| Average Training Hours (General Employees) | hours | |||
| Average Training Hours (Male) | hours | |||
| Average Training Hours (Middle Management) | hours | |||
| Average Training Hours (Senior Management) | hours | |||
| Average Training Hours per Employee | Hour | 113.47 | 80 | 66.6 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB | 10220000 | 28280000 | 4725100 |