Environmental, Social and Governance Report 2021

Year: 2021
Published: 2022-05-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 Report Pages
Nitrogen oxide g 26700 54
Particulate matter g 2486 54
Sulphur oxide g 157 54

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Direct (Scope 1) GHG emissions tCO2e 33.71 54
Energy indirect (Scope 2) GHG emissions tCO2e 505.82 54

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Total waste tonnes 1402.77 54

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Total non-hazardous waste tonnes 1402.77 54

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Diesel fuel consumption liters 9737.91 54
Electricity use kWh 825363.87 54
Natural gas consumption 3318.57 54

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Water consumption tonnes 6562.64 54

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 Report Pages
Packaging materials used per product g 52 54
Total packaging tonnes 7158.7 54

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 Report Pages
Employees above 50 8 55
Employees between 30-50 1126 55
Employees from ethnic minorities 200 55
Employees under 30 2171 55
Employees with Chinese nationality 3303 55
Employees with disability 44 55
Ethnic Han employees 3105 55
Female employees 1792 55
Foreign employees 2 55
Male employees 1513 55
Number of people in the Board of Directors - Above 50 1 57
Number of people in the Board of Directors - Between 30-50 8 57
Number of people in the Board of Directors - Female 3 57
Number of people in the Board of Directors - Male 6 57
Percentage of female senior managers % 36.8 55
Rate of female Board members (%) % 33 57

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 Report Pages
Number of work-related fatalities 1 56
Rate of work-related fatalities % 0.03 56

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 Report Pages
Average response time to customer complaints seconds 17.1 35
Number of complaints related to contract performance and after-sales 4228 35
Number of complaints related to other issues 1792 35
Number of customer complaints about products and services received 7080 35
Number of customer service inquiries handled 125000000 35
Number of product-related complaints 1060 35
Number of user experience problems settled 63 35
Number of user questionnaires collected 92000 35
Resolution rate to customer complaints 100% 35
Response rate to customer complaints 100% 35
Satisfaction rate for online customer service 94.3% 35
Satisfaction rate for the consultation experience 98% 35

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2021 Report Pages
Number of incidents in which employees were fired or punished due to corruption 5 57

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 Report Pages
Hours of anti-corruption training hours 3876 57
Number of employees that has attended the anti-corruption training 5945 57
Rate of employees that has attended the anti-corruption training (%) % 100 57
Rate of employees that has passed the anti-corruption exam (%) % 100 57

The types of emissions and respective emissions data.

Standard Indicator Unit 2021
Airborne Particulate Matter (PM) Emissions g 2486
NOₓ Emissions g 26700
SOₓ Emissions g 157

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Direct GHG Emissions (Scope 1) tCO2e 33.71
Indirect Energy Emissions (Scope 2) tCO2e 505.82
Total GHG Emissions tCO2e 539.53

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Non-Hazardous Waste Disposed tonnes 1402.77

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Diesel Fuel Consumption liters 9737.91
Natural Gas Consumption 3318.57
Purchased Electricity kWh 825363.87

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Water Consumption tonnes 6562.64

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit
Electricity Usage Reduction Compared to Last Year kWh

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021
Packaging Material Intensity (By Unit Product) g 52
Packaging Materials Consumed tonnes 7158.7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021
Number of Employees Aged 30-50 1126
Number of Employees Aged Above 50 8
Number of Employees Aged Below 30 2171
Number of Female Employees 1792
Number of Full-time Employees 3305
Number of Full-time Employees (Female) 1792
Number of Full-time Employees (Male) 1513
Number of Male Employees 1513
Number of New Employees 1492
Number of New Employees (Above 50) 1
Number of New Employees (Aged 30-50) 885
Number of New Employees (Aged Below 30) 606
Number of New Employees (Female) 832
Number of New Employees (Male) 660
Number of Total Employees 3305

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit
Percentage of Employees still Employed 12 Months after Return to Work (Female) %
Percentage of Employees still Employed 12 Months after Return to Work (Male) %
Turnover Rate of Employees Aged 30-50 %
Turnover Rate of Employees Aged Below 30 %
Turnover Rate of Female Employees %
Turnover Rate of Male Employees %
Turnover Rate of Total Employees %

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2021
Number of Work-related Fatalities 1
Work-related Fatalities Rate % 0.03

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit
Percentage of Employees Trained %
Percentage of Trained Female Employees %
Percentage of Trained Male Employees %
Percentage of Trained Middle Management %
Percentage of Trained Senior Management %

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit
Average Training Hours per Employee hours
Total Training Hours hours

Number of suppliers by geographical region.

Standard Indicator Unit
Number of Suppliers in Mainland China
Number of Total Suppliers

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit
Number of Suppliers Participated in Sustainability Risk Assessment

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021
Complaints Handling Rate % 100
Number of Products and Service Related Complaints 1060
Total Number of Customer Complaints 7080

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2021
Number of Confirmed Incidents of Corruption 5

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021
Average Hours of Anti-corruption Training hours 0.652
Coverage Rate of Ethical Standards and Anti-Corruption Training % 100
Coverage of Anti-corruption Training for Employees % 100
Number of People Participated in Ethical Standards and Anti-corruption Training 5945
Total Hours of Anti-corruption Training hours 3876
Total Hours of Anti-corruption Training for Employees hours 3876

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit
Total Volunteer Service Hours hours