Country Garden Services Holdings Company Limited Environmental, Social and Governance Report 2021

Company: CG SERVICES (6098)
Year: 2021
Published: 2022-05-29
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2019 2020 2021 Report Pages
NOx emissions kg 604.05 1902.07 2041.37 103
SOx emissions kg 0.15 0.11 0.1 103

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Scope 1 (CO2 equivalent emissions) ton 2035.37 5442.95 5782.83 103
Scope 2 (CO2 equivalent emissions) ton 381168.37 434806.46 568531.25 103
Total greenhouse gas emissions (Scope 1 + Scope 2, carbon dioxide equivalent emissions) ton 383203.75 440249.41 574314.08 103

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Total hazardous waste ton 3.79 4.79 0.75 103
Weight of wasted batteries ton 3.79 4.79 0.75 103

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Total non-hazardous waste ton 2219.37 2028.53 2712.35 103
Weight of food waste ton 895.82 1450.95 2243.43 103
Weight of office waste ton 1323.55 577.58 468.92 103

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Consumption of natural gas million cubic meters 2.527 84
Energy purchased (indirect) consumption '000 kWh 428304.02 507676.68 663949.6 103
Liquefied petroleum gas ("LPG") consumption '000 kWh 2112.3 1585.05 1393.18 103
Non-renewable fuel (direct) consumption '000 kWh 9866.29 26987.52 28715.91 103
Outsourced power consumption '000 kWh 428304.02 507676.68 663949.6 103
Pipeline natural gas consumption '000 kWh 7753.99 25402.47 27322.72 103
Total energy consumption '000 kWh 438170.3 534664.2 692665.51 103
Total energy intensity '000 kWh/m² 0.0016 0.0012 0.0013 103

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Water consumption m³ 28144265.96 28490751.03 29881488.74 103
Water consumption intensity m³/m² 0.102 0.066 0.058 103

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2019 2020 2021 Report Pages
Input capital (RMB) - Environmental protection RMB 465156 77271 72815 106
Input time (h) - Environmental protection h 652 2240 1314 106

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of input workforce (person) - Culture person 1156 1829 33356 106
Number of input workforce (person) - Education person 30 345 888 106
Number of input workforce (person) - Environmental protection person 490 1630 211 106
Number of input workforce (person) - Philanthropy person 60 100 1725 106
Number of input workforce (person) - Sports person 40 615 3430 106
Total number of employees 54085 60803 168860 104
Total number of employees by age group - Aged 31-40 15677 19347 31809 104
Total number of employees by age group - Aged 41-50 12585 13773 27884 104
Total number of employees by age group - Aged 50 above 6656 7724 84813 104
Total number of employees by age group - Aged under 30 19167 19959 24354 104
Total number of employees by employment type - Full-time 60704 160133 104
Total number of employees by employment type - Part-time 99 8727 104
Total number of employees by gender - Female 20447 21998 70910 104
Total number of employees by gender - Male 33638 38805 97950 104
Total number of employees by job type - Business 1638 2447 3986 104
Total number of employees by job type - Management 4543 5254 7424 104
Total number of employees by job type - Professional 3677 3818 14034 104
Total number of employees by job type - Service 44227 49284 143416 104
Total number of employees by region - Hong Kong SAR and Macao SAR 11 444 529 104
Total number of employees by region - Mainland China 53874 59870 167806 104
Total number of employees by region - Overseas areas 200 489 525 104
Total number of employees in Business job type 1638 2447 3986 71
Total number of employees in Hong Kong SAR and Macao SAR 11 444 529 71
Total number of employees in Mainland China 53874 59870 167806 71
Total number of employees in Management job type 4543 5254 7424 71
Total number of employees in Overseas areas 200 489 525 71
Total number of employees in Professional job type 3677 3818 14034 71
Total number of employees in Service job type 44227 49824 143416 71

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 Report Pages
Employee turnover rate by age group - Aged 31-40 24.51 104
Employee turnover rate by age group - Aged 41-50 21.85 104
Employee turnover rate by age group - Aged 50 above 25.68 104
Employee turnover rate by age group - Aged under 30 32.03 104
Employee turnover rate by gender - Female 24.21 104
Employee turnover rate by gender - Male 27.02 104
Employee turnover rate by region - Mainland China 25.83 104
Overall employee turnover rate % 25.87 104

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2019 2020 2021 Report Pages
Number of work-related fatalities (person) person 2 1 1 105
Rate of work-related fatalities (%) % 0.004 0.002 0.001 105

Lost days due to work injury.

Indicator Unit 2019 2020 2021 Report Pages
Lost days due to work injury (day) day 4565 3664 6419 105

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 Report Pages
Percentage of employees trained by category - Middle management % 88.58 105
Percentage of employees trained by category - Ordinary employees % 87.45 105
Percentage of employees trained by category - Senior management % 86.57 105
Percentage of employees trained by gender - Female % 88.53 105
Percentage of employees trained by gender - Male % 86.84 105
Percentage of total employees trained % 87.55 105

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 Report Pages
Average hours of training per employee hours 93.94 105
Average hours of training per employee by category - Middle management hours 100.56 105
Average hours of training per employee by category - Ordinary employees hours 93.33 105
Average hours of training per employee by category - Senior management hours 81.35 105
Average hours of training per employee by gender - Female hours 98.63 105
Average hours of training per employee by gender - Male hours 90.54 105

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of suppliers - Central China 2785 106
Number of suppliers - Eastern China 3980 106
Number of suppliers - Mainland China 1377 11878 8786 106
Number of suppliers - Northeast China 429 106
Number of suppliers - Overseas areas 1 106
Number of suppliers - Western China 1582 106

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Number of complaints received regarding the products and services 48214 69938 117647 106
Response rate of complaints completed (%) % 100 100 100 106

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2020 2021 Report Pages
Input capital (RMB) - Culture RMB 1331660 730971 4368874 106
Input capital (RMB) - Education RMB 514000 164822 25186 106
Input capital (RMB) - Philanthropy RMB 95000 275200 150000 106
Input capital (RMB) - Sports RMB 5140 107723 975000 106
Input time (h) - Culture h 1004 14644 38763 106
Input time (h) - Education h 200 976 430 106
Input time (h) - Philanthropy h 135 168 1386 106
Input time (h) - Sports h 32 3691 313 106

The types of emissions and respective emissions data.

Standard Indicator Unit 2019 2020 2021
NOₓ Emissions kg 604.05 1902.07 2041.37
SOₓ Emissions kg 0.15 0.11 0.1

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) ton 2035.37 5442.95 5782.83
Indirect Energy Emissions (Scope 2) ton 381168.37 434806.46 568531.25
Total GHG Emissions ton 383203.75 440249.41 574314.08

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Waste (Used Batteries) ton 3.79 4.79 0.75
Total Hazardous Waste ton 3.79 4.79 0.75

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Non-Hazardous Waste (Kitchen Waste) ton 895.82 1450.95 2243.43
Non-Hazardous Waste (Office Waste) ton 1323.55 577.58 468.92
Non-Hazardous Waste Disposed ton 2219.37 2028.53 2712.35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Energy Consumption Intensity (By Area) '000 kWh/m² 0.0016 0.0012 0.0013
LPG Consumption '000 kWh 2112.3 1585.05 1393.18
Natural Gas Consumption '000 kWh 7753.99 25402.47 27322.72
Total Energy Consumption '000 kWh 438170.3 534664.2 692665.51
Total Indirect Energy Consumption '000 kWh 428304.02 507676.68 663949.6
Total Non-Renewable Fuel Consumption '000 kWh 9866.29 26987.52 28715.91
Total Purchased Energy '000 kWh 428304.02 507676.68 663949.6

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Water Consumption m³ 28144265.96 28490751.03 29881488.74

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2019 2020 2021
Total Investment in Ecological Restoration RMB 465156 77271 72815

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Employees Aged 30-50 person 28262 33120 59693
Number of Employees Aged Above 50 person 6656 7724 84813
Number of Employees Aged Below 30 person 19167 19959 24354
Number of Employees in Hong Kong person 11 444 529
Number of Employees in Hong Kong and Mainland China person 53885 60314 168335
Number of Employees in Mainland China person 53874 59870 167806
Number of Employees in Overseas person 200 489 525
Number of Female Employees person 20447 21998 70910
Number of Full-time Employees person 60704 160133
Number of Male Employees person 33638 38805 97950
Number of Part-time Employees person 99 8727
Number of Total Employees person 54085 60803 168860
Percentage of Employees Aged 30-50 % 52.25 54.48 35.36
Percentage of Employees Aged Above 50 % 12.3 12.71 50.22
Percentage of Employees Aged Below 30 % 35.44 32.82 14.43
Percentage of Employees in Hong Kong % 0.02 0.73 0.31
Percentage of Employees in Hong Kong and Mainland China % 99.83 99.2 99.69
Percentage of Employees in Mainland China % 99.61 98.47 99.38
Percentage of Employees in Overseas % 0.37 0.8 0.31
Percentage of Female Employees % 37.79 36.15 42.01
Percentage of Full-time Employees % 99.84 94.83
Percentage of Male Employees % 62.21 63.85 57.99
Percentage of Part-time Employees % 0.16 5.17

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021
Turnover Rate of Employees Aged 30-50 % 23.18
Turnover Rate of Employees Aged Above 50 % 25.68
Turnover Rate of Employees Aged Below 30 % 32.03
Turnover Rate of Employees in Mainland China % 25.83
Turnover Rate of Female Employees % 24.21
Turnover Rate of Male Employees % 27.02
Turnover Rate of Total Employees % 25.87

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2019 2020 2021
Fatalities Rate as a Result of Work-related Injuries % 0.004 0.002 0.001
Fatalities Rate of the Last 3 Years % 0.0023333333333333335
Number of Fatalities as a Result of Work-related Injuries person 2 1 1
Number of Fatalities of the Last 3 Years person 4
Number of Work-related Fatalities person 2 1 1
Work-related Fatalities Rate % 0.004 0.002 0.001

Lost days due to work injury.

Standard Indicator Unit 2019 2020 2021
Lost Days Due to Work-related Injuries day 4565 3664 6419

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Employees Trained % 87.55
Percentage of Trained Female Employees % 88.53
Percentage of Trained General Employees % 87.45
Percentage of Trained Male Employees % 86.84
Percentage of Trained Middle Management % 88.58
Percentage of Trained Senior Management % 86.57

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021
Average Training Hours (Female) hours 98.63
Average Training Hours (General Staff) hours 93.33
Average Training Hours (Male) hours 90.54
Average Training Hours (Middle Management) hours 100.56
Average Training Hours (Senior Management) hours 81.35
Average Training Hours per Employee hours 93.94

Number of suppliers by geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers in Central China 2785
Number of Suppliers in East China 3980
Number of Suppliers in Mainland China 1377 11878 8786
Number of Suppliers in Northeast China 429
Number of Suppliers in Overseas 1
Number of Suppliers in West China 1582

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019 2020 2021
Complaints Handling Rate % 100 100 100
Number of Products and Service Related Complaints 48214 69938 117647