2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Diesel (Direct GHG Emissions scope 1) - Waste electrical and electronic equipment treatment business | tons | 180.05 | 64 |
| Diesel (scope 1) - Environmental hygiene service | tons | 54881.81 | 63 |
| Diesel (scope 1) - Hazardous waste treatment business | tons | 727.39 | 63 |
| Direct GHG Emissions (scope 1) - Environmental hygiene service | tons | 63333.38 | 63 |
| Direct GHG Emissions (scope 1) - Hazardous waste treatment business | tons | 5268.73 | 63 |
| Direct GHG Emissions (scope 1) - Headquarters office building | tons | 1.8 | 64 |
| Direct GHG Emissions (scope 1) - Waste electrical and electronic equipment treatment business | tons | 216.84 | 64 |
| GHG Emissions (scope 1&2) - Environmental hygiene service | tons | 74297.78 | 63 |
| GHG Emissions (scope 1&2) - Hazardous waste treatment business | tons | 26127.68 | 63 |
| GHG Emissions (scope 1&2) - Headquarters office building | tons | 217.69 | 64 |
| GHG Emissions (scope 1&2) - Waste electrical and electronic equipment treatment business | tons | 1473.24 | 64 |
| GHG emissions per unit of operating revenue | tons/HK$10000 | 0.23 | 64 |
| Gasoline (Direct GHG Emissions scope 1) - Waste electrical and electronic equipment treatment business | tons | 36.79 | 64 |
| Gasoline (scope 1) - Environmental hygiene service | tons | 6787.53 | 63 |
| Gasoline (scope 1) - Hazardous waste treatment business | tons | 719.95 | 63 |
| Indirect GHG Emissions (scope 2) - Environmental hygiene service | tons | 10964.4 | 63 |
| Indirect GHG Emissions (scope 2) - Hazardous waste treatment business | tons | 20858.95 | 63 |
| Indirect GHG Emissions (scope 2) - Headquarters office building | tons | 215.89 | 64 |
| Indirect GHG Emissions (scope 2) - Waste electrical and electronic equipment treatment business | tons | 1256.4 | 64 |
| Nature gas (Direct GHG Emissions scope 1) - Headquarters office building | tons | 1.8 | 64 |
| Nature gas (scope 1) - Environmental hygiene service | tons | 1664.04 | 63 |
| Nature gas (scope 1) - Hazardous waste treatment business | tons | 4421.39 | 63 |
| Purchased electricity (Indirect GHG Emissions scope 2) - Headquarters office building | tons | 215.89 | 64 |
| Purchased electricity (Indirect GHG Emissions scope 2) - Waste electrical and electronic equipment treatment business | tons | 1256.4 | 64 |
| Purchased electricity (Waste electrical and electronic equipment treatment business) | MWh | 2002.19 | 67 |
| Purchased electricity (scope 2) - Environmental hygiene service | tons | 10964.4 | 63 |
| Purchased electricity (scope 2) - Hazardous waste treatment business | tons | 20858.95 | 63 |
| Total GHG emissions | tons | 102116.39 | 64 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Annual treatment capacity of Yichang recycling project for etching liquid wastewater | tons | 5000 | 60 | |
| Annual treatment capacity of Yichang recycling project for organic silica hydrolysis residue | tons | 15000 | 60 | |
| Approved processing capacity of home appliance dismantling | million units per annum | 2.15 | 10 | |
| Designed total processing capacity of harmless disposal projects | tons per annum | 351016 | 10 | |
| Disposal rate improvement for high-viscosity hazardous waste materials in Shandong | % | >200 | 38 | |
| Hazardous waste (Hazardous waste treatment business) | tons | 36326.23 | 66 | |
| Hazardous waste per unit of operating revenue | tons/HK$10000 | 0.09 | 66 | |
| Non-hazardous waste (Hazardous waste treatment business) | tons | 19.85 | 66 | |
| Operating revenue from hazardous waste treatment | HK$ billion | 0.71 | 8 | |
| Operating revenue from hazardous waste treatment year-on-year increase | % | 47.1 | 8 | |
| Total hazardous waste | tons | 39678.79 | 66 | |
| Volume of treated hazardous wastes | thousand tons | 264.7 | 8 | |
| Volume of treated hazardous wastes year-on-year increase | % | 46.4 | 8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Designed processing capacity of recycling business | tons per annum | 250000 | 10 | |
| Designed total annual treatment capacity of Yichang recycling project | tons | 20000 | 60 | |
| Non-hazardous waste (Environmental hygiene service) | tons | 18665.84 | 66 | |
| Non-hazardous waste (Headquarters office building) | tons | 22.1 | 66 | |
| Non-hazardous waste (Waste electrical and electronic equipment treatment business) | tons | 2753.55 | 66 | |
| Non-hazardous waste per unit of operating revenue | tons/HK$10000 | 0.05 | 66 | |
| Total non-hazardous waste | tons | 21461.34 | 66 | |
| Total processing capacity of all recycling projects of the Group | tons/year | 270000 | 60 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Hazardous waste (Waste electrical and electronic equipment treatment business) | tons | 3352.56 | 66 | |
| Number of hazardous waste treatment projects in operation | 10 | 10 | ||
| Sewage recycling and zero discharge achievement in new harmless disposal projects of hazardous waste | of sewage containing heavy metals | 100% recycling and zero discharge | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption (Environmental hygiene service) | MWh | 202556.08 | 67 | ||
| Diesel consumption (Hazardous waste treatment business) | MWh | 2684.29 | 67 | ||
| Diesel consumption (Waste electrical and electronic equipment treatment business) | MWh | 667.71 | 67 | ||
| Direct energy consumption (Environmental hygiene service) | MWh | 237310.11 | 67 | ||
| Direct energy consumption (Hazardous waste treatment business) | MWh | 25023.84 | 67 | ||
| Direct energy consumption (Headquarters office building) | MWh | 8.9 | 68 | ||
| Direct energy consumption (Waste electrical and electronic equipment treatment business) | MWh | 811.46 | 67 | ||
| Energy consumption per unit of operating revenue (Total) | MWh/HK$10000 | 0.71 | 68 | ||
| Gasoline consumption (Environmental hygiene service) | MWh | 26522.69 | 67 | ||
| Gasoline consumption (Hazardous waste treatment business) | MWh | 468.68 | 67 | ||
| Gasoline consumption (Waste electrical and electronic equipment treatment business) | MWh | 143.75 | 67 | ||
| Indirect energy consumption (Environmental hygiene service) | MWh | 17950.22 | 67 | ||
| Indirect energy consumption (Hazardous waste treatment business) | MWh | 31970.15 | 67 | ||
| Indirect energy consumption (Headquarters office building) | MWh | 303.25 | 68 | ||
| Indirect energy consumption (Waste electrical and electronic equipment treatment business) | MWh | 2002.19 | 67 | ||
| Natural gas consumption (Environmental hygiene service) | MWh | 8231.34 | 67 | ||
| Natural gas consumption (Hazardous waste treatment business) | MWh | 21870.87 | 67 | ||
| Natural gas consumption (Headquarters office building) | MWh | 8.9 | 68 | ||
| Percentage of Group's total expenses for purchasing vehicles spent on sanitation NEVs | percent | 40 | 57 | ||
| Purchased electricity (Environmental hygiene service) | MWh | 17950.22 | 67 | ||
| Purchased electricity (Hazardous waste treatment business) | MWh | 31970.15 | 67 | ||
| Purchased electricity consumption (Headquarters office building) | MWh | 303.25 | 68 | ||
| Target percentage of Group's total expenses for purchasing sanitation vehicles spent on sanitation NEVs | percent | 40 | 57 | ||
| Target percentage of sanitation NEVs in total reserve of all sanitation vehicles | percent | 16 | 57 | ||
| Total energy consumption (Environmental hygiene service) | MWh | 255260.33 | 67 | ||
| Total energy consumption (Hazardous waste treatment business) | MWh | 56993.99 | 67 | ||
| Total energy consumption (Headquarters office building) | MWh | 312.15 | 68 | ||
| Total energy consumption (Total) | MWh | 315380.12 | 68 | ||
| Total energy consumption (Waste electrical and electronic equipment treatment business) | MWh | 2813.65 | 67 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Fresh water consumption (Environmental hygiene service) | tons | 7856006.45 | 67 |
| Fresh water consumption (Hazardous waste treatment business) | tons | 213355 | 67 |
| Fresh water consumption (Headquarters office building) | tons | 2239 | 68 |
| Fresh water consumption (Waste electrical and electronic equipment treatment business) | tons | 6579.2 | 67 |
| Reclaimed water consumption (Environmental hygiene service) | tons | 838233.84 | 67 |
| Reclaimed water consumption (Hazardous waste treatment business) | tons | 74357 | 67 |
| Reclaimed water consumption (Headquarters office building) | tons | 1093 | 68 |
| Total water consumption (Total) | tons | 8991863.49 | 68 |
| Water consumption (Environmental hygiene service) | tons | 8694240.29 | 67 |
| Water consumption (Hazardous waste treatment business) | tons | 287712 | 67 |
| Water consumption (Headquarters office building) | tons | 3332 | 68 |
| Water consumption (Waste electrical and electronic equipment treatment business) | tons | 6579.2 | 67 |
| Water consumption per unit of operating revenue (Total) | tons/HK$10000 | 20.21 | 68 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Electricity saved per hour by replacing halogen lamps with LED lamps | kWh | 25 | 58 |
| Total electricity cost savings from equipment transformation and adjustment | million RMB | 1.8 | 58 |
| Total operating cost savings from energy conservation measures | RMB | 800000–900000 | 58 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Cleaning area covered by urban service projects | million square meters | 226 | 8 |
| Number of environmental hygiene projects | 128 | 10 | |
| Number of state-level hygiene cities assisted in urban environment beautification | cities | 19 | 94 |
| Total contracted area of environmental hygiene projects | million square meters | 226 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Administrative personnel and managers | Person | 1411 | 79 |
| Average salary increase for meritorious employees with more than one year of service | percent | 10%+ | 81 |
| First-line production workers | Person | 40334 | 79 |
| Number of employees aged 30 and below | Person | 1224 | 79 |
| Number of employees aged 31-50 (inclusive) | Person | 12389 | 79 |
| Number of employees aged over 50 | Person | 28562 | 79 |
| Number of employees in Central China | Person | 4401 | 79 |
| Number of employees in East China | Person | 3867 | 79 |
| Number of employees in North China | Person | 13279 | 79 |
| Number of employees in Northeast China | Person | 1923 | 79 |
| Number of employees in Northwest China | Person | 5377 | 79 |
| Number of employees in South China | Person | 7432 | 79 |
| Number of employees in Southwest China | Person | 5896 | 79 |
| Number of female employees | Person | 20327 | 79 |
| Number of male employees | Person | 21848 | 79 |
| Number of original regional units before optimization | regional units | 5 | 24 |
| Operating revenue | HK$ billion | 45 | 8 |
| Operating revenue year-on-year increase | % | 26.4 | 8 |
| Proportion of female employees | % | 48 | 12 |
| Sales and marketing personnel | Person | 123 | 79 |
| Technical personnel | Person | 307 | 79 |
| Total number of full-time employees | Person | 42175 | 79 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Turnover rate of employees aged 30 and below | % | 24.66 | 80 |
| Turnover rate of employees aged 31-50 (inclusive) | % | 11.48 | 80 |
| Turnover rate of employees aged over 50 | % | 7.9 | 80 |
| Turnover rate of employees in Central China | % | 9.47 | 80 |
| Turnover rate of employees in East China | % | 14.43 | 80 |
| Turnover rate of employees in North China | % | 8.5 | 80 |
| Turnover rate of employees in Northeast China | % | 2.11 | 80 |
| Turnover rate of employees in Northwest China | % | 5.78 | 80 |
| Turnover rate of employees in South China | % | 7.47 | 80 |
| Turnover rate of employees in Southwest China | % | 16.61 | 80 |
| Turnover rate of female employees | % | 7.52 | 80 |
| Turnover rate of male employees | % | 11.23 | 80 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related fatalities | people, person | 3 | 2 | 1 | 73 |
| Rate of work-related fatalities | ‰ | 0.09 | 0.05 | 0.02 | 73 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total lost days due to work injury | days | 5048 | 73 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| HSE knowledge contest respondents | respondents | 12935 | 74 |
| Ningxia Ruikiyou Branch level 2 assessment of production safety standardization | level | 2 | 46 |
| Yichang Branch level 3 certificate of production safety standardization | level | 3 | 46 |
| project companies inspected for HSE system | 24 | 47 | |
| system hidden dangers rectification supervised | 59 | 47 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Approximate number of trainees per management training | trainees | 20 | 81 |
| Number of administrative personnel and managers covered in trainings | Person | 1411 | 85 |
| Number of female employees covered in trainings | Person | 20327 | 85 |
| Number of first-line production workers covered in trainings | Person | 40334 | 85 |
| Number of investment and marketing personnel covered in trainings | Person | 123 | 85 |
| Number of male employees covered in trainings | Person | 21848 | 85 |
| Number of management trainings organized | trainings | 13 | 81 |
| Production Safety Month safety trainings organized by subsidiaries | trainings | 1800 | 74 |
| Proportion of administrative personnel and managers covered in trainings | % | 100 | 85 |
| Proportion of female employees covered in trainings | % | 100 | 85 |
| Proportion of first-line production workers covered in trainings | % | 100 | 85 |
| Proportion of investment and marketing personnel covered in trainings | % | 100 | 85 |
| Proportion of male employees covered in trainings | % | 100 | 85 |
| Proportion of technical personnel covered in trainings | % | 100 | 85 |
| Safety training for regional and project leaders and relevant managers | participants | 300 | 74 |
| Total number of employees covered in trainings | Person | 42175 | 85 |
| participants in system-specific training assessments and video course production | 1100 | 47 | |
| system-specific training assessments and video course production completed | 6 | 47 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours among employees | Hours/Person | 47 | 85 |
| Average training hours of administrative personnel and managers | Hours/Person | 14 | 85 |
| Average training hours of female employees | Hours/Person | 47 | 85 |
| Average training hours of first-line production workers | Hours/Person | 48 | 85 |
| Average training hours of investment and marketing personnel | Hours/Person | 27 | 85 |
| Average training hours of male employees | Hours/Person | 46 | 85 |
| Average training hours of technical personnel | Hours/Person | 21 | 85 |
| Number of technical personnel covered in trainings | Person | 307 | 85 |
| Production Safety Month safety training person-times | person-times | 42000 | 74 |
| Total training hours of administrative personnel and managers | Hours | 19142 | 85 |
| Total training hours of female employees | Hours | 949211 | 85 |
| Total training hours of first-line production workers | Hours | 1936033 | 85 |
| Total training hours of investment and marketing personnel | Hours | 3275 | 85 |
| Total training hours of male employees | Hours | 1015531 | 85 |
| Total training hours of technical personnel | Hours | 6292 | 85 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of projects directly managed after organizational optimization | projects | 30 | 24 |
| Number of regional units after optimization | regional units | 14 | 24 |
| Number of suppliers in Central China | 40 | 41 | |
| Number of suppliers in East China | 54 | 41 | |
| Number of suppliers in North China | 47 | 41 | |
| Number of suppliers in Northeast China | 6 | 41 | |
| Number of suppliers in Northwest China | 5 | 41 | |
| Number of suppliers in South China | 15 | 41 | |
| Total number of suppliers | 167 | 41 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average satisfaction rate of residents on property service management | % | 98.67 | 25 |
| Number of calls regarding repair requests, inquiries and complaints received by Zhongyan Property | 39521 | 25 | |
| Number of valid complaints received by Zhongyan Property | 618 | 25 | |
| Number of valid complaints related to other departments | 299 | 25 | |
| Number of valid complaints within responsibilities of Zhongyan Property | 319 | 25 | |
| Percentage of valid complaints out of total calls | % | 1.56 | 25 |
| Resolution rate for valid complaints | % | 100 | 25 |
| Response rate for valid complaints | % | 100 | 25 |
| Revenue from urban service projects | HK$ billion | 3.4 | 8 |
| Revenue from urban service projects year-on-year increase | % | 20.6 | 8 |
| Satisfaction rate for valid complaints | % | 100 | 25 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of compliance training sessions provided | sessions | 20 | 26 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of cities (districts) assisted in urban environment beautification | cities (districts) | 48 | 94 |
| Number of questionnaires issued in residents' satisfaction survey | 400 | 25 | |
| Number of questionnaires returned in residents' satisfaction survey | 400 | 25 | |
| Number of urban service projects operated | 128 | 8 | |
| Short video competition visitors | visitors | 4223730 | 74 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tons | 68820.75 |
| GHG Emissions from Natural Gas | tons | 6087.23 |
| GHG Emissions from Purchased Electricity | tons | 33295.64 |
| Indirect Energy Emissions (Scope 2) | tons | 33295.64 |
| Total GHG Emissions | tons | 102116.39 |
| Total GHG Emissions Intensity (By Revenue) | tons/HK$10000 | 0.23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | tons | 39678.79 |
| Total Hazardous Waste Intensity (By Revenue) | tons/HK$10000 | 0.09 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tons | 2753.55 |
| Non-Hazardous Waste (Office Waste) | tons | 22.1 |
| Non-Hazardous Waste Disposed | tons | 21461.34 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tons/HK$10000 | 0.05 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous waste (Waste electrical and electronic equipment treatment business) | tons | 3352.56 |
| Number of hazardous waste treatment projects in operation | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Diesel Fuel Consumption | MWh | 205908.08 |
| Energy Consumption Intensity (By Revenue) | MWh/HK$10000 | 0.71 |
| Gasoline Consumption | MWh | 27135.12 |
| Natural Gas Consumption | MWh | 30111.11 |
| Purchased Electricity | MWh | 50223.62 |
| Total Direct Energy Consumption | MWh | 263154.31 |
| Total Energy Consumption | MWh | 315380.12 |
| Total Indirect Energy Consumption | MWh | 52125.81 |
| Total Non-Renewable Fuel Consumption | MWh | 263154.31 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Recycled Water Percentage | % | 10.16 |
| Recycled Water Usage | tons | 913683.84 |
| Total Water Withdrawal | tons | 8991863.49 |
| Water Consumption | tons | 8991863.49 |
| Water Consumption Intensity (By Revenue) | tons/HK$10000 | 20.21 |
| Water Consumption in Office | tons | 3332 |
| Water Consumption in Production and Operation | tons | 8958531.49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 12389 |
| Number of Employees Aged Above 50 | Person | 28562 |
| Number of Employees Aged Below 30 | Person | 1224 |
| Number of Employees in Central China | Person | 4401 |
| Number of Employees in East China | Person | 3867 |
| Number of Employees in North China | Person | 13279 |
| Number of Employees in Northeast China | Person | 1923 |
| Number of Employees in Northwest China | Person | 5377 |
| Number of Employees in South China | Person | 7432 |
| Number of Employees in Southwest China | Person | 5896 |
| Number of Female Employees | Person | 20327 |
| Number of Full-time Employees | Person | 42175 |
| Number of Male Employees | Person | 21848 |
| Number of Total Employees | Person | 42175 |
| Percentage of Employees Aged 30-50 | % | 29.4 |
| Percentage of Employees Aged Above 50 | % | 67.7 |
| Percentage of Employees Aged Below 30 | % | 2.9 |
| Percentage of Employees in Central China | % | 10.4 |
| Percentage of Employees in East China | % | 9.2 |
| Percentage of Employees in North China | % | 31.5 |
| Percentage of Employees in Northeast China | % | 4.6 |
| Percentage of Employees in Northwest China | % | 12.8 |
| Percentage of Employees in South China | % | 17.6 |
| Percentage of Employees in Southwest China | % | 14 |
| Percentage of Female Employees | % | 48 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 52 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 11.48 |
| Turnover Rate of Employees Aged Above 50 | % | 7.9 |
| Turnover Rate of Employees Aged Below 30 | % | 24.66 |
| Turnover Rate of Employees in Central China | % | 9.47 |
| Turnover Rate of Employees in East China | % | 14.43 |
| Turnover Rate of Employees in North China | % | 8.5 |
| Turnover Rate of Employees in Northeast China | % | 2.11 |
| Turnover Rate of Employees in Northwest China | % | 5.78 |
| Turnover Rate of Employees in South China | % | 7.47 |
| Turnover Rate of Employees in Southwest China | % | 16.61 |
| Turnover Rate of Female Employees | % | 7.52 |
| Turnover Rate of Male Employees | % | 11.23 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | ‰ | 0.09 | 0.05 | 0.02 |
| Fatalities Rate of the Last 3 Years | ‰ | 0.05333333333333334 | ||
| Number of Fatalities as a Result of Work-related Injuries | person | 3 | 2 | 1 |
| Number of Fatalities of the Last 3 Years | people | 6 | ||
| Number of Work-related Fatalities | person | 3 | 2 | 1 |
| Work-related Fatalities Rate | ‰ | 0.09 | 0.05 | 0.02 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 5048 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of People Receiving Training on Work Safety | respondents | 12935 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Administrative Employees | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Production Employees | % | 100 |
| Percentage of Trained Technical Employees | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Administrative Employees) | Hours/Person | 14 |
| Average Training Hours (Female) | Hours/Person | 47 |
| Average Training Hours (Male) | Hours/Person | 46 |
| Average Training Hours (Marketing & Customer Service) | Hours/Person | 27 |
| Average Training Hours (Production Employees) | Hours/Person | 48 |
| Average Training Hours (Technical Employees) | Hours/Person | 21 |
| Average Training Hours per Employee | Hours/Person | 47 |
| Total Training Hours | Hours | 949211 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Central China | 40 | |
| Number of Suppliers in East China | 54 | |
| Number of Suppliers in North China | 47 | |
| Number of Suppliers in Northeast China | 6 | |
| Number of Suppliers in Northwest China | 5 | |
| Number of Suppliers in South China | 15 | |
| Number of Total Suppliers | 167 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 618 | |
| Number of Complaints Resolved on Products and Services | 618 | |
| Number of Products and Service Related Complaints | 319 | |
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
| Total Number of Customer Complaints | 618 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Intellectual Property Rights Obtained by the Company |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 20 |