ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Carbon monoxide emissions | kg | 273.12 | 51 |
| NOx emissions | kg | 655.82 | 51 |
| NOx emissions density | kg/person | 0.21 | 51 |
| Particulate matter emissions | kg | 2.41 | 51 |
| Particulate matter emissions density | kg/person | 0.0008 | 51 |
| Sulfur dioxide emissions density | kg/person | 0.01 | 51 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Carbon monoxide emissions density | kg/person | 0.09 | 51 | |
| Direct greenhouse gas emissions | t | 249.04 | 339.33 | 51 |
| Direct greenhouse gas emissions density | t/person | 0.11 | 51 | |
| Indirect greenhouse gas emissions | t | 3863.26 | 3804.24 | 51 |
| Indirect greenhouse gas emissions density | t/person | 1.22 | 51 | |
| Sulfur dioxide emissions | kg | 26.65 | 51 | |
| Total greenhouse gas emissions | t | 4112.3 | 4143.57 | 51 |
| Total greenhouse gas emissions density | t/person | 1.33 | 51 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Hazardous waste | Pc. | 7519 | 51 |
| Hazardous waste density | piece/person | 2.42 | 51 |
| Waste carbon powder | Pc. | 601 | 51 |
| Waste carbon powder density | piece/person | 0.19 | 51 |
| Waste fluorescent tubes | Pc. | 468 | 51 |
| Waste fluorescent tubes density | piece/person | 0.15 | 51 |
| Waste lead-acid battery | Pc. | 514 | 51 |
| Waste lead-acid battery density | piece/person | 0.17 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste | t | 479.41 | 51 | |
| Non-hazardous waste density | t/person | 0.15 | 51 | |
| Office consumable wastes | t | 67.7 | 51 | |
| Office consumable wastes density | t/person | 0.02 | 51 | |
| Office garbage | t | 411.71 | 51 | |
| Office garbage density | t/person | 0.13 | 51 | |
| Waste electronic consumables | Pc. | 501 | 51 | |
| Waste electronic consumables density | piece/person | 0.16 | 51 | |
| Waste electronic products | Pc., kg | 298.5 | 1122 | 51 |
| Waste electronic products density | piece/person | 0.36 | 51 | |
| Waste ink boxes | Pc. | 336 | 109 | 51 |
| Waste ink boxes density | piece/person | 0.04 | 51 | |
| Waste ribbons | Pc. | 1010 | 1550 | 51 |
| Waste ribbons density | piece/person | 0.5 | 51 | |
| Waste toner cartridges | Pc. | 1848 | 2654 | 51 |
| Waste toner cartridges density | piece/person | 0.85 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | L | 3122 | 2626.87 | 50 |
| Diesel consumption density | L/person | 0.85 | 50 | |
| Gas consumption | m³ | 14743 | 50 | |
| Gas consumption density | m³/person | 4.75 | 50 | |
| Gasoline consumption | L | 42395.97 | 46537.99 | 50 |
| Gasoline consumption density | L/person | 14.98 | 50 | |
| Natural gas consumption | m³ | 68025.45 | 50143.23 | 50 |
| Natural gas consumption density | m³/person | 16.14 | 50 | |
| Office oil consumption | L | 45517.97 | 49164.86 | 50 |
| Office oil consumption density | L/person | 15.82 | 50 | |
| Total consumption of direct energy | kWh | 1134259.15 | 1015909.13 | 50 |
| Total consumption of direct energy density | kWh/person | 326.97 | 50 | |
| Total consumption of energy | kWh | 4843585.83 | 5995206.33 | 50 |
| Total consumption of energy density | kWh/person | 1929.58 | 50 | |
| Total consumption of indirect energy | kWh | 3709326.68 | 4979297.2 | 50 |
| Total consumption of indirect energy density | kWh/person | 1602.61 | 50 | |
| Total office electricity consumption | kWh | 3656253 | 4979297.2 | 50 |
| Total office electricity consumption density | kWh/person | 1602.61 | 50 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total office water consumption | t | 54996 | 29950.37 | 50 |
| Total office water consumption density | t/person | 9.64 | 50 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Training on ESG and green finance | Attendance | 153 | 160 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average return on total assets | % | 0.61 | 0.58 | 10 | |
| Employee composition (Bachelor’s degree) | employees | 2797 | 2991 | 3410 | 67 |
| Employee composition (Master’s degree and above) | employees | 814 | 895 | 409 | 67 |
| Employee composition (Other degrees) | employees | 661 | 564 | 605 | 67 |
| Employees composition by age (31-39) | employees | 2066 | 66 | ||
| Employees composition by age (40-49) | employees | 627 | 66 | ||
| Employees composition by age (<30) | employees | 1393 | 66 | ||
| Employees composition by age (≥50) | employees | 338 | 66 | ||
| Gender distribution of employees (Female) | % | 55.61 | 66 | ||
| Gender distribution of employees (Male) | % | 44.39 | 66 | ||
| Number of disabled employees | employees | 11 | 66 | ||
| Number of minority employees | employees | 28 | 66 | ||
| Proportion of female employees | % | 55.32 | 55.61 | 10 | |
| Return on average equity | % | 7.63 | 7.77 | 10 | |
| Total assets | RMB100 million | 2709.44 | 3032.92 | 10 | |
| Total loans | RMB100 million | 1361.05 | 1557.41 | 10 | |
| Total number of employees | Person, employees | 4492 | 4424 | 10, 66 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 3.26 | 66 | ||
| Employee turnover rate of Jinshang Bank (age 20-30) | % | 3.35 | 1.38 | 1.61 | 68 |
| Employee turnover rate of Jinshang Bank (age 30-40) | % | 3.74 | 0.58 | 1.45 | 68 |
| Employee turnover rate of Jinshang Bank (age 40-50) | % | 0.38 | 0.09 | 68 | |
| Employee turnover rate of Jinshang Bank (age 50 and above) | % | 0.11 | 68 | ||
| Operating income | RMB100 million | 48.68 | 53.91 | 10 | |
| Turnover rate of female employees | percent | 2.93% | 1.02% | 1.72% | 67 |
| Turnover rate of male employees | percent | 2.60% | 0.93% | 1.54% | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total Training Investment | RMB10 thousand | 589.11 | 854.6 | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Balance of agriculture-related loans | RMB100 million | 449.15 | 537.87 | 10 |
| Balance of green loans | RMB100 million | 52.15 | 76.77 | 10 |
| Balance of inclusive finance loans | billion RMB | 5.746 | 40 | |
| Balance of inclusive loans to small and micro enterprises | RMB100 million | 67.43 | 57.46 | 10 |
| Balance of loan to private enterprises | billion RMB | 1.395 | 40 | |
| Balance of loans to micro and small enterprises | RMB100 million | 444.4 | 475.11 | 10 |
| Balance of loans to support energy revolution | RMB100 million | 457.1 | 522.2 | 10 |
| Growth rate of inclusive finance loans | % | 27.72 | 40 | |
| Increase in number of accounts with balance of inclusive loans to small and micro enterprises over the beginning of the year | 359 | 40 | ||
| Number of suppliers | 228 | 52 | ||
| Number of suppliers in Shanxi Province | 65 | 52 | ||
| Percentage of suppliers in Shanxi Province | 28.51% | 52 | ||
| Total deposits | RMB100 million | 1767.82 | 1992.07 | 10 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Complaint ratio (Datong region) | % | 2.70% | 63 | |
| Complaint ratio (Other regions) | % | 5.72% | 63 | |
| Complaint ratio (Shuozhou region) | % | 3.30% | 63 | |
| Complaint ratio (Taiyuan region) | % | 84.38% | 63 | |
| Complaint ratio (Xinzhou region) | % | 2.10% | 63 | |
| Complaint ratio (Yuncheng region) | % | 1.80% | 63 | |
| Number of Internet banking transactions throughout the year | 10000 transactions | 412.59 | 519.4 | 10 |
| Number of accounts with balance of inclusive loans to small and micro enterprises | 3278 | 40 | ||
| Number of complaints (Datong region) | 9 | 63 | ||
| Number of complaints (Shuozhou region) | 11 | 63 | ||
| Number of complaints (Taiyuan region) | 281 | 63 | ||
| Number of complaints (Xinzhou region) | 7 | 63 | ||
| Number of complaints (Yuncheng region) | 6 | 63 | ||
| Number of copies of offline publicity materials issued | 138300 | 63 | ||
| Number of mobile banking transactions | 10000 transactions | 432.15 | 632.29 | 10 |
| Number of online publicity materials published | 112200 | 63 | ||
| Resolution rate of customer complaints | % | 99.73 | 100 | 10 |
| Yi Bao Dui loan balance | million RMB | 72 | 40 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Replacement rate of e-banking | % | 83.23 | 91.45 | 10 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Capital Adequacy Ratio (CAR) | % | 11.72 | 12.02 | 10 |
| Provision coverage ratio | % | 194.06 | 184.77 | 10 |
| Total tax paid in 2021 | RMB100 million | 7.18 | 8.66 | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB1 yuan | 0.27 | 0.29 | 10 |
| Number of financial knowledge education bases (directly-controlled branches) | 14 | 63 | ||
| Number of financial knowledge education units organized | 160 | 63 | ||
| Number of online and offline financial knowledge activities carried out (cumulative) | 1344 | 63 | ||
| Zheng Cai Dai loan balance | million RMB | 91 | 40 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Core upstream credit loan balance | million RMB | 368 | 40 | |
| Duration of volunteer activities | Hour | 280 | 320 | 10 |
| Increase in balance of inclusive finance loans over the beginning of the year | billion RMB | 1.247 | 40 | |
| Public welfare and charity and other donations | RMB10 thousand | 180 | 66.47 | 10 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 2.41 |
| NOâ‚“ Emissions | kg | 655.82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | t | 249.04 | 339.33 |
| Indirect Energy Emissions (Scope 2) | t | 3863.26 | 3804.24 |
| Scope 1 GHG Emissions Intensity (By Employee) | t/person | 0.11 | |
| Scope 2 GHG Emissions Intensity (By Employee) | t/person | 1.22 | |
| Total GHG Emissions | t | 4112.3 | 4143.57 |
| Total GHG Emissions Intensity (By Employee) | t/person | 1.33 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous Waste (Used Batteries) | Pc. | 514 |
| Total Hazardous Waste | Pc. | 7519 |
| Total Hazardous Waste Intensity (By Employee) | piece/person | 2.42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | kg | 298.5 | 1122 |
| Non-Hazardous Waste (Office Waste) | t | 411.71 | |
| Total Non-Hazardous Waste Intensity (By Employee) | t/person | 0.15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Diesel Fuel Consumption | L | 3122 | 2626.87 |
| Gasoline Consumption | L | 42395.97 | 46537.99 |
| Heating Oil Consumption | L | 45517.97 | 49164.86 |
| Natural Gas Consumption | m³ | 68025.45 | 50143.23 |
| Total Direct Energy Consumption | kWh | 1134259.15 | 1015909.13 |
| Total Energy Consumption | kWh | 4843585.83 | 5995206.33 |
| Total Indirect Energy Consumption | kWh | 3709326.68 | 4979297.2 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption in Office | t | 54996 | 29950.37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 2797 | 2991 | 3410 |
| Number of Employees Aged 30-50 | employees | 2693 | ||
| Number of Employees Aged Above 50 | employees | 338 | ||
| Number of Employees Aged Below 30 | employees | 1393 | ||
| Number of Master's Degree Employees | employees | 814 | 895 | 409 |
| Number of Total Employees | employees | 4272 | 4492 | 4424 |
| Percentage of Female Employees | % | 55.32 | 55.61 | |
| Percentage of Male Employees | % | 44.39 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 4.12 | 0.58 | 1.54 |
| Turnover Rate of Employees Aged Above 50 | % | 0.11 | ||
| Turnover Rate of Employees Aged Below 30 | % | 3.35 | 1.38 | 1.61 |
| Turnover Rate of Female Employees | % | 2.93 | 1.02 | 1.72 |
| Turnover Rate of Male Employees | % | 2.6 | 0.93 | 1.54 |
| Turnover Rate of Total Employees | % | 3.26 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Local Suppliers | 65 | |
| Number of Total Suppliers | 228 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaints Handling Rate | % | 99.73 | 100 |
| Total Number of Customer Complaints | 314 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Public Welfare Donations | RMB10 thousand | 180 | 66.47 |
| Total Volunteer Service Hours | Hour | 280 | 320 |