Corporate Social Responsibility Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried (1000 tonnes) | 1000 tonnes | 1434.2 | 1113.7 | 1186.7 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| CO₂ emissions (1000 tonnes) | 1000 tonnes | 23248 | 15044 | 15442 | 60 |
| Carbon dioxide per ton-km (g/ton-km) | g/ton-km | 931.5 | 1121.2 | 1124.7 | 60 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Spent acid from aircraft maintenance | tonne | 21.6 | 26.4 | 36 | |
| Spent alkali from aircraft maintenance | tonne | 5.4 | 17.9 | 36 | |
| Spent developer from aircraft maintenance | tonne | 0.3 | 0.2 | 36 | |
| Spent resin, waste rubber from aircraft maintenance | tonne | 0.6 | 36 | ||
| Total hazardous waste emissions (tonnes) | tonnes | 785.2 | 799.9 | 1089.1 | 60 |
| Waste activated carbon from aircraft maintenance | tonne | 41.4 | 105.8 | 36 | |
| Waste batteries from aircraft maintenance | tonne | 0.4 | 36 | ||
| Waste cleaning fluid from aircraft maintenance | tonne | 121.7 | 174.1 | 36 | |
| Waste containers and contaminants from aircraft maintenance | tonne | 300.3 | 402.9 | 36 | |
| Waste mercury-containing fluorescent tubes from aircraft maintenance | tonne | 0.9 | 1.7 | 36 | |
| Waste oil from aircraft maintenance | tonne | 213.2 | 160.8 | 36 | |
| Waste paint and paint bleaching liquid/slag from aircraft maintenance | tonne | 55.5 | 34.2 | 36 | |
| Waste reagents and detection solution from aircraft maintenance | tonne | 0.6 | 0.3 | 36 | |
| Wastewater treatment sludge from aircraft maintenance | tonne | 38.6 | 164.2 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption (1000 tonnes) | 1000 tonnes | 7289 | 4693 | 4813 | 60 |
| Diesel consumption (tonnes) | tonnes | 7693 | 5972.1 | 5565.4 | 60 |
| Fuel consumption per ton-km (kg/ton-km) | kg/ton-km | 0.296 | 0.356 | 0.357 | 60 |
| Gasoline consumption (tonnes) | tonnes | 2709.9 | 2387.5 | 2336.6 | 60 |
| Natural gas consumption (1000 m³) | 1000 m³ | 15792 | 13554 | 15100 | 60 |
| Other energy consumption (tonnes standard coal) | tonnes standard coal | 4.8 | 1.5 | 0.6 | 60 |
| Power consumption (MWh) | MWh | 195539.2 | 184219.9 | 214229.6 | 60 |
| RTK (million tonnes kilometres) | million tonnes kilometres | 25364 | 13285 | 13599 | 60 |
| Thermal power (MKJ) | MKJ | 244341.1 | 258610.4 | 311688.4 | 60 |
| Total energy consumption (1000 tonnes standard coal) | 1000 tonnes standard coal | 10788 | 6967 | 7151 | 60 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (1000 tonnes) | 1000 tonnes | 4924 | 4399 | 4905 | 60 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average aircraft age (years) | years | 6.96 | 7.74 | 8.23 | 60 |
| Environmental protection investment (RMB1000) | RMB1000 | 269845 | 204756 | 467798 | 60 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Labour contract signing rate (%) | % | 100 | 100 | 100 | 60 |
| Number of cabin service employees | 23382 | 49 | |||
| Number of contracted employees | 82061 | 49 | |||
| Number of dispatched employees/interns | 6334 | 49 | |||
| Number of employees aged 35 years old and below | 54587 | 49 | |||
| Number of employees in China | 85852 | 49 | |||
| Number of employees in other professions | 1028 | 49 | |||
| Number of employees on the post (persons) | persons | 89824 | 89373 | 88395 | 60 |
| Number of employees overseas | 2543 | 49 | |||
| Number of employees with junior college degree | 26079 | 49 | |||
| Number of employees with master degree and above | 3877 | 49 | |||
| Number of employees with technical secondary school and below | 10981 | 49 | |||
| Number of employees with undergraduate degree | 47458 | 49 | |||
| Number of employees within 36-45 years old | 21188 | 49 | |||
| Number of employees within 46-60 years old | 12620 | 49 | |||
| Number of engineering and maintenance employees | 13146 | 49 | |||
| Number of female employees | 35645 | 49 | |||
| Number of flight crew | 10644 | 49 | |||
| Number of ground handling employees | 11698 | 49 | |||
| Number of information technology employees | 809 | 49 | |||
| Number of logistics and support employees | 6964 | 49 | |||
| Number of male employees | 52750 | 49 | |||
| Number of management and management support staff | 10856 | 49 | |||
| Number of marketing and sales employees | 5337 | 49 | |||
| Number of operation employees | 4531 | 49 | |||
| Passenger carried (million persons) | million persons | 115 | 69 | 69 | 60 |
| Proportion of employees guaranteed by collective bargaining agreements (%) | % | 100 | 100 | 100 | 60 |
| Proportion of employees joining trade unions | 92% | 49 | |||
| Social insurance coverage (%) | % | 100 | 100 | 100 | 60 |
| Total employees of Air China | 88395 | 49 | |||
| Total number of management staff and management supporting employees (persons) | persons | 10538 | 11001 | 10856 | 60 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate for contracted employees | % | 0.6 | 49 |
| Employee turnover rate for dispatched employees/interns | % | 4 | 49 |
| Employee turnover rate for domestic employees | % | 0.1 | 49 |
| Employee turnover rate for employees aged 35 years old and below | % | 0.5 | 49 |
| Employee turnover rate for employees within 36-45 years old | % | 1.1 | 49 |
| Employee turnover rate for employees within 46-60 years old | % | 3.9 | 49 |
| Employee turnover rate for female employees | % | 2.3 | 49 |
| Employee turnover rate for male employees | % | 2.2 | 49 |
| Employee turnover rate for overseas employees | % | 4.5 | 49 |
| Proposals called for from employee representatives | 48 | 49 | |
| Proposals filed | 11 | 49 | |
| Proposals with general comments | 35 | 49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Work-related deaths (persons) | persons | 1 | 60 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours (1000 hours) | 1000 hours | 2285 | 1553 | 1590 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total employee education expenses (the maintenance of specific qualifications not included, RMB1000) | RMB1000 | 17870 | 11220 | 11210 | 60 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Purchases from the five largest suppliers (RMB million) | RMB million | 36132 | 17705 | 17852 | 60 |
| Total assets (RMB million) | RMB million | 294254 | 284071 | 298415 | 60 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Flight execution rate (%) | % | 98.19 | 98.9 | 99.03 | 60 |
| Flight on-time performance (%) | % | 81.83 | 89.15 | 88.96 | 60 |
| Number of complaints received from passengers for the whole year (cases) | cases | 12373 | 6287 | 5944 | 60 |
| Number of registered aircraft (unit) | unit | 699 | 707 | 746 | 60 |
| Passenger complaint handling rate (%) | % | 100 | 100 | 100 | 60 |
| Passengers' overall satisfaction (points) | points | 81.4 | 83 | 84.7 | 60 |
| Premium passengers' overall satisfaction (points) | points | 82 | 82.1 | 85.2 | 60 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total actual tax paid during this year (RMB million) | RMB million | 6417 | 2905 | 3339 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share (RMB) | RMB | 3.01 | 0.93 | 1.08 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total GHG Emissions | kg | 23248000 | 15044000 | 15442000 |
| Total GHG Emissions Intensity (By Product Weight) | g/ton-km | 931.5 | 1121.2 | 1124.7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 785.2 | 799.9 | 1089.1 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 7693 | 5972.1 | 5565.4 |
| Gasoline Consumption | tonnes | 2709.9 | 2387.5 | 2336.6 |
| Natural Gas Consumption | 1000 m³ | 15792 | 13554 | 15100 |
| Purchased Electricity | MWh | 195539.2 | 184219.9 | 214229.6 |
| Total Energy Consumption | 1000 tonnes standard coal | 10788 | 6967 | 7151 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | 1000 tonnes | 4924 | 4399 | 4905 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB1000 | 269845 | 204756 | 467798 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 47458 | ||
| Number of Below Junior College Employees | persons | 10981 | ||
| Number of Employees Aged 30-50 | persons | 21188 | ||
| Number of Employees Aged Above 50 | persons | 12620 | ||
| Number of Employees Aged Below 30 | persons | 54587 | ||
| Number of Employees in Mainland China | persons | 85852 | ||
| Number of Employees in Overseas | persons | 2543 | ||
| Number of Female Employees | persons | None | None | 35645 |
| Number of Male Employees | persons | None | None | 52750 |
| Number of Master's Degree Employees | persons | 3877 | ||
| Number of Total Employees | persons | 89824 | 89373 | 88395 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Contractors | % | 0.6 |
| Turnover Rate of Employees in Overseas | % | 4.5 |
| Turnover Rate of Female Employees | % | 2.3 |
| Turnover Rate of Interns | % | 4 |
| Turnover Rate of Male Employees | % | 2.2 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | |
| Number of Fatalities of the Last 3 Years | persons | 1 | |
| Number of Work-related Fatalities | persons | 1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Cost of Training | RMB1000 | 17870 | 11220 | 11210 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | cases | 12373 | 6287 | 5944 |