2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOX) emissions | kg | 182.7 | 11 |
| Particulate matter (PM) emissions | kg | 0.83 | 11 |
| Sulphur oxides (SOX) emissions | kg | 4 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas (GHG) emissions - Hotels | tonnes CO2 equivalent | 18451 | 17734 | 11 |
| Greenhouse gas (GHG) emissions - Macau | tonnes CO2 equivalent | 3131 | 3149 | 11 |
| Total greenhouse gas (GHG) emissions | tonnes CO2 equivalent | 21582 | 20883 | 11 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste generated (Group) | KG | 2615 | 3338 | 12 |
| Total hazardous waste produced - Hotels | KG | 211 | 1054 | 12 |
| Total hazardous waste produced - Macau | KG | 2404 | 2284 | 12 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Room average non-hazardous waste of hotels | KG | 12.24 | 7.6 | 12 |
| Total non-hazardous waste produced (Group) | tonnes | 5073 | 4923 | 12 |
| Total non-hazardous waste produced - Hotels | tonnes | 1975 | 1825 | 12 |
| Total non-hazardous waste produced - Macau | tonnes | 3098 | 3098 | 12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average energy consumption per m2 of gross floor area in Macau | kWh/m2 | 89 | 90 | 13 |
| Hotels energy consumption | kWh'000 | 38999 | 41444 | 13 |
| Liquefied Petroleum Gas consumption (Group) | kilograms | 62012 | 12 | |
| Natural gas consumption (Group) | m3 | 5584749 | 12 | |
| Oil consumption (Group) | Liter | 195840 | 12 | |
| Operation in Macau energy consumption | kWh'000 | 4009 | 4057 | 13 |
| Petrol consumption (Group) | Liter | 5357 | 12 | |
| Room average energy consumption of the hotels | kWh/room | 242 | 173 | 13 |
| Total direct and indirect energy consumption of the Group | kWh'000 | 43008 | 45501 | 13 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average water consumption per m² of gross floor area | m³/m² | 0.93 | 1.01 | 14 |
| Hotels water consumption | m³ | 268266 | 267172 | 14 |
| Macau operation water consumption | m³ | 41851 | 45482 | 14 |
| Room average water consumption of the hotels | m³/room | 1.63 | 1.11 | 14 |
| Total water consumption of the Group | m³ | 310117 | 312654 | 14 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate, group | % | 27.78 | 27.54 | 17 |
| Number of employees departed, age 30 or below | 179 | 296 | 17 | |
| Number of employees departed, age 31-40 | 145 | 136 | 17 | |
| Number of employees departed, age 41-50 | 67 | 89 | 17 | |
| Number of employees departed, age 50 or above | 55 | 95 | 17 | |
| Number of employees departed, female | 257 | 211 | 17 | |
| Number of employees departed, male | 306 | 288 | 17 | |
| Number of employees departed, total | 563 | 499 | 17 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of local suppliers | 2374 | 1206 | 19 | |
| Number of non-local suppliers | 221 | 40 | 19 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Percentage of products/services recalled due to safety and health reasons | 0% | 0% | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of product and service-related complaints from customers | 222 | 197 | 19 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.83 |
| NOₓ Emissions | kg | 182.7 |
| SOₓ Emissions | kg | 4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total GHG Emissions | tonnes CO2 equivalent | 21582 | 20883 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 2.615 | 3.338 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Non-Hazardous Waste Disposed | tonnes | 5073 | 4923 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Energy Consumption Intensity (By Area per Year) | kWh/m2 | 89 | 90 |
| Gasoline Consumption | Liter | 5357 | |
| Heating Oil Consumption | Liter | 195840 | |
| LPG Consumption | kilograms | 62012 | |
| Natural Gas Consumption | m3 | 5584749 | |
| Total Energy Consumption | kWh | 43008000 | 45501000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption | m³ | 310117 | 312654 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Total Employees | % | 27.78 | 27.54 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Local Suppliers | 2374 | 1206 | |
| Number of Total Suppliers | 2595 | 1246 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Products and Service Related Complaints | 222 | 197 |