ENVIRONMENTAL, SOCIAL & GOVERNANCE REPORT 2021

Year: 2021
Published: 2022-05-18
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 Report Pages
NOx Air Emissions KG 99940.03 78
NOx Air Emissions Intensity Unit/m² 1.23 × 10⁻² 78
PM Air Emissions KG 177.67 78
PM Air Emissions Intensity Unit/m² 2.19 × 10⁻⁴ 78
SOx Air Emissions KG 56.58 78
SOx Air Emissions Intensity Unit/m² 6.98 × 10⁻⁵ 78

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2023 Report Pages
Direct GHGs emission (Scope 1) as percentage of total GHGs, FY2020 percentage 3% 43
Direct GHGs emission (Scope 1) as percentage of total GHGs, FY2021 percentage 7% 43
GHG - Emissions tonnes CO2e 255476.22 11
GHG - Emissions intensity tonnes CO2e/m² 0.32 11
GHG emission intensity tonnes CO2e per m² 0.06 44
GHG emissions (Scope 1 and Scope 2) per MOP million revenue reduction 2% 48
GHG emissions intensity Scope 1 tCO2-e per m² 0.01 0.02 43
GHG emissions intensity Scope 2 tCO2-e per m² 0.37 0.29 43
GHG emissions intensity Total GHGs emissions tCO2-e per m² 0.38 0.32 43
Indirect GHGs emission (Scope 2) as percentage of total GHGs, FY2020 percentage 97% 43
Indirect GHGs emission (Scope 2) as percentage of total GHGs, FY2021 percentage 93% 43
Scope 1 GHG Emissions (Direct Emissions) Tonnes of CO₂e 154312.88 78
Scope 1 GHG Emissions Intensity Unit/m² 0.19 78
Scope 2 GHG Emissions (Energy Indirect Emissions) Tonnes of CO₂e 237155.57 78
Scope 2 GHG Emissions Intensity Unit/m² 0.29 78
Total GHG Emissions (Scope 1 & 2) Tonnes of CO₂e 391468.45 78
Total GHG Emissions Intensity (Scope 1 & 2) Unit/m² 0.48 78

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Solid Wastes Tonnes 1610.57 78
Solid Wastes Intensity Unit/m² 1.99 × 10⁻³ 78

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2023 FY2020 FY2021 Report Pages
General waste disposal - Casino kg 1240000 402182 44
General waste disposal - Casino Oceanus at Jai Alai kg 1240000 225000 44
General waste disposal - Hotel kg 2219025 1208383 44
General waste disposal - Jai Alai Hotel kg 615000 58590 44
General waste disposal - Total kg 3459025 1610565 44
Other Waste Recycled (metal, glass, battery, used cooking oil) Tonnes 23.89 78
Paper Recycled Tonnes 62.65 78
Recycled Food Waste kg 46505.92 336559 45
Recycled Glass kg 2134.9 12120.8 45
Recycled Paper kg 30845 62649.5 45
Recycled Plastic kg 2483.78 4400.24 45
Recycled Waste Oil kg 2500 7856 45
Recycling efforts - Waste recycled tonnes 427 11
amount of food waste disposed (quarter-to-quarter basis) reduction 2% 48
office paper consumed per staff per year reduction 0.5% 48

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 2023 Report Pages
GHG emission intensity reduction % -17.23 44
GHG emissions (Scope 1 and Scope 2) per MOP million revenue reduction target 2% 37
Targets - Environmental targets set Set 11

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Food Waste Recycled Tonnes 336.56 78
Plastic Bottle and Single-use Plastics Recycled Tonnes 4.4 78

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2023 FY2020 FY2021 Report Pages
Diesel Consumption for Buses 48682 42510 46
Diesel Consumption for Light Goods Vehicles 23211 22349 46
Diesel Consumption for Medium & Heavy Goods 1382 2695 46
Diesel Consumption for Private Cars 513 355 46
Diesel consumption kWh'000 33219.58 79
Diesel intensity (Unit/m²) 0.04 79
Electricity consumption kWh'000 289234.65 79
Electricity intensity (Unit/m²) 0.36 79
Energy - Consumption kWh'000 357094.2 11
Energy - Consumption intensity kWh'000/m² 0.44 11
Energy Consumption Profile - Diesel % 9 45
Energy Consumption Profile - Electricity % 79 81 45
Energy Consumption Profile - Gasoline % 1 1 45
Energy Consumption Profile - LPG % 20 6 45
Energy Consumption Profile - Natural Gas % 3 45
Gasoline consumption kWh'000 1576.39 79
Gasoline intensity (Unit/m²) 1.94 × 10⁻³ 79
LPG Consumption for Stationary Combustion kg 2689061 1672013 47
LPG consumption kWh'000 597335.61 79
LPG intensity (Unit/m²) 0.74 79
Natural Gas consumption kWh'000 11680.11 79
Natural Gas intensity (Unit/m²) 0.01 79
Total Electricity Consumption kWh 134587727 289234651 46
Total energy consumption kWh'000 933046.34 79
Total energy intensity (Unit/m²) 1.15 79
electricity consumption per guest visit reduction 2% 48
natural gas consumption per guest visit reduction 0.5% 48

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2023 FY2020 FY2021 Report Pages
Total Water Used 836891 1570008 47
Water - Fresh water usage 1570007.5 11
Water - Fresh water usage intensity 1.94 11
Water consumption 1570007.5 79
Water intensity (Unit/m²) 1.94 79
hot water usage per guest visit reduction 0.5% 48
water consumption per guest visit reduction 2% 48

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
linen change rate with commensurate reduction in Laundry Processing Costs on a per occupied room basis reduction 5% 48

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2019-2021 2020–2022 2021 Report Pages
Green building - LEED Silver certification for Grand Lisboa Palace LEED Silver 11
Macao Green Hotel Award - Grand Lisboa Hotel Silver Award 9
Macao Green Hotel Award - Sofitel Macau at Ponte 16 - Bronze Award award Bronze 10

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2021 Report Pages
Business Resilience - Establishment of Crisis Management Steering Committee Established 11

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Employee Turnover (Female) 735 81
Employee benefits - Proportion of local employees in Non-Mandatory Central Provident Fund System 67% 11
Employee benefits - Staff in Non-Mandatory Central Provident Fund System staff 11400 11
Employee recruitment - Proportion of local workforce >90% 11
Female to male gender ratio 53:47 59
Number of employees - Female employees 10446 80
Number of employees - Hong Kong Office employees 57 80
Number of employees - Macau Casinos employees 14900 80
Number of employees - Macau Hotels employees 1960 80
Number of employees - Macau Office employees 2737 80
Number of employees - Male employees 9151 80
Number of employees aged 18-30 employees 2068 80
Number of employees aged 31-40 employees 5989 80
Number of employees aged 41-50 employees 5807 80
Number of employees aged 51-60 employees 5270 80
Number of employees aged 61 or above employees 463 80
Number of full time employees employees 19637 80
Number of general employees employees 17229 80
Number of middle management employees employees 2239 80
Number of part time employees employees 17 80
Number of senior management employees employees 186 80
Number of staff aged 18-30 staff 1986 2073 53
Number of staff aged 31-40 staff 5717 6003 53
Number of staff aged 41-50 staff 5875 5820 53
Number of staff aged 51-60 staff 5088 5282 53
Number of staff aged 61+ staff 568 476 53
Total number of employees (by employment type/position) employees 19654 80
Total number of employees (by gender/age group) employees 19597 80
Total number of employees (by geographical location) employees 19654 80

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 Report Pages
Employee Turnover (Age 18-30) 373 81
Employee Turnover (Age 31-40) 289 81
Employee Turnover (Age 41-50) 217 81
Employee Turnover (Age 51-60) 428 81
Employee Turnover (Aged 61) 242 81
Employee Turnover (Hong Kong) 14 81
Employee Turnover (Macau - Casinos) 846 81
Employee Turnover (Macau - Hotels) 376 81
Employee Turnover (Macau - Office) 313 81
Employee Turnover (Male) 814 81
Employee Turnover (Total) 1549 81
Employee Turnover Rate (Age 18-30) % 18% 81
Employee Turnover Rate (Age 31-40) % 5% 81
Employee Turnover Rate (Age 41-50) % 4% 81
Employee Turnover Rate (Age 51-60) % 5% 81
Employee Turnover Rate (Aged 61) % 51% 81
Employee Turnover Rate (Female) % 7% 81
Employee Turnover Rate (Hong Kong) % 25% 81
Employee Turnover Rate (Macau - Casinos) % 6% 81
Employee Turnover Rate (Macau - Hotels) % 19% 81
Employee Turnover Rate (Macau - Office) % 11% 81
Employee Turnover Rate (Male) % 9% 81
Employee Turnover Rate (Total) % 8% 81
Turnover rate % 8 59

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 FY2021 Report Pages
% of Staff Trained (Female) percent 55% 82
% of Staff Trained (General Employee) percent 86% 82
% of Staff Trained (Male) percent 45% 82
% of Staff Trained (Middle Management) percent 12% 82
% of Staff Trained (Senior Management) percent 1% 82
% of Staff Trained (Total) percent 71% 82
Number of Staff Trained (Female) persons 7660 82
Number of Staff Trained (General Employee) persons 12022 82
Number of Staff Trained (Male) persons 6281 82
Number of Staff Trained (Middle Management) persons 1738 82
Number of Staff Trained (Senior Management) persons 181 82
Number of Staff Trained (Total) persons 13941 82
Percentage of staff receiving training % over 70% 59
Responsible gaming - Education Programme participants participants 8200 11
operational staff trained in the use and maintenance of the ORCA 75% 48

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 FY2021 Report Pages
Average Training Hours (Female) hours 12.76 82
Average Training Hours (General Employee) hours 13.16 82
Average Training Hours (Male) hours 12.37 82
Average Training Hours (Middle Management) hours 8.6 82
Average Training Hours (Senior Management) hours 6.18 82
Average Training Hours (Total) hours 12.58 82
Average training hours per female employee hours 12.76 15.28 59
Average training hours per general employee hours 14.27 13.16 59
Average training hours per male employee hours 11.2 12.37 59
Average training hours per middle management employee hours 7.42 8.6 59
Average training hours per senior management employee hours 3.19 6.18 59
Average training hours per staff hours 12.58 59
No. of Hours Trained (Female) hours 133613.29 82
No. of Hours Trained (General Employee) hours 226789.03 82
No. of Hours Trained (Male) hours 113581.91 82
No. of Hours Trained (Middle Management) hours 19256.67 82
No. of Hours Trained (Senior Management) hours 1149.5 82
No. of Hours Trained (Total) hours 247195.2 82
Number of employees who received training 13941 59
Total training hours provided hours 247000 59
Training - Hours of training for staff hours 247195 11

Number of suppliers by geographical region.

Indicator Unit 2021 Report Pages
Number of local suppliers enrolled in SJM and Macau SME Procurement Partnership Programme suppliers 1467 75
Percentage of SME procurement from government-supported enterprise types percent 58 75
Value of materials purchased from local SMEs MOP more than MOP6 billion 75

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Amount spent on green purchases in 2021 MOP 18180000 29

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 Report Pages
China’s Wine List of the Year Awards - Best Hotel Group Wine List - Grand Lisboa Hotel Outstanding 9
China’s Wine List of the Year Awards - Casa Don Alfonso, Grand Lisboa - 3-Glass Award glasses 3 10
China’s Wine List of the Year Awards - The Eight, Grand Lisboa - 3-Glass Award glasses 3 10
China’s Wine List of the Year Awards - The Kitchen, Grand Lisboa - 3-Glass Award glasses 3 10
Hotels.com - Loved by Guests award - Grand Lisboa Hotel 9/10 point 9
MICHELIN Guide Hong Kong Macau - The Eight, Grand Lisboa - Michelin Stars stars 3 10
MICHELIN Guide Hong Kong Macau - The Kitchen, Grand Lisboa - Michelin Star star 1 10
MICHELIN Guide Hong Kong Macau - Three Michelin Stars - Robuchon au Dôme, Grand Lisboa Three Michelin Stars 9
Opinionated About Dining - Top 100+ Asia Restaurants - Robuchon au Dôme, Grand Lisboa No. 6 9
Opinionated About Dining Top 100+ Asia Restaurants - Casa Don Alfonso, Grand Lisboa rank 64 10
Opinionated About Dining Top 100+ Asia Restaurants - The Eight, Grand Lisboa rank 10 10
South China Morning Post 100 Top Tables - The Eight, Grand Lisboa tables Top 100 10
South China Morning Post 100 Top Tables - The Kitchen, Grand Lisboa tables Top 100 10
Wine Spectator - Casa Don Alfonso, Grand Lisboa - Grand Award award Grand 10
Wine Spectator - Grand Award - Robuchon au Dôme, Grand Lisboa Grand Award 9
Wine Spectator - The Kitchen, Grand Lisboa - Best of Award of Excellence award Best of Award of Excellence 10

Description of quality assurance process and recall procedures.

Indicator Unit 2021 2022 Report Pages
Placing Bed Linen Changing Cards in saleable guest rooms 100% 48
Star Wine List - Grand Prix - Robuchon au Dôme, Grand Lisboa Grand Prix 9

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Sustainability governance structure - Establishment of Sustainability Steering Committee Established 11

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 Report Pages
Board training - Self-paced Anti-Corruption training delivered to Board Members Delivered 11

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 Report Pages
Black Pearl Restaurant Guide - The Eight, Grand Lisboa - One Diamond diamond 1 10
Black Pearl Restaurant Guide - The Kitchen, Grand Lisboa - One Diamond diamond 1 10
Black Pearl Restaurant Guide - Three Diamonds - Robuchon au Dôme, Grand Lisboa Three Diamonds 9
Elite Traveler - Bronze Facilities - Robuchon au Dôme, Grand Lisboa Bronze Facilities 9
Elite Traveler - Gold Design - Robuchon au Dôme, Grand Lisboa Gold Design 9
Elite Traveler - Silver Menu - Robuchon au Dôme, Grand Lisboa Silver Menu 9
Forbes Travel Guide - The Eight, Grand Lisboa - Five-Star Award award Five-Star 10
Golden Horse Awards of China - Sofitel Macau at Ponte 16 - Best Excellent Service Hotel of China award Best Excellent Service Hotel of China 10
Hong Kong Tatler Best Restaurants in Hong Kong and Macau - The Eight, Grand Lisboa award Best 10
The Best of the Best MASTERCHEF Recommendation Restaurant - Casa Don Alfonso, Grand Lisboa award Recommendation 10
The Best of the Best MASTERCHEF Top 10 Recommendation Restaurant - The Eight, Grand Lisboa recommendation Top 10 10
Trip.com Gourmet List - Diamond Restaurant - Robuchon au Dôme, Grand Lisboa Diamond Restaurant 9
Trip.com Gourmet List - The Eight, Grand Lisboa - Platinum Restaurant award Platinum 10
Trip.com Gourmet List - The Kitchen, Grand Lisboa - Platinum Restaurant award Platinum 10
Voyage Best Hotel & Resort Value Award - Sofitel Macau at Ponte 16 - Best Resort Hotel award Best Resort Hotel 10
iFood Award - The Kitchen, Grand Lisboa - Best Hotel Restaurant award Best Hotel Restaurant 10

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 Report Pages
Philanthropy - Donation to support local charities amid pandemic Donation 11
Philanthropy - Volunteer work hours hours 2835135 11

The types of emissions and respective emissions data.

Standard Indicator Unit 2021
Airborne Particulate Matter (PM) Emissions KG 177.67
NOₓ Emissions KG 99940.03
SOₓ Emissions KG 56.58

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2023
Direct GHG Emissions (Scope 1) Tonnes of CO₂e 154312.88
Indirect Energy Emissions (Scope 2) Tonnes of CO₂e 237155.57
Scope 1 GHG Emissions Intensity (By Area) tCO2-e per m² 0.01 0.02
Scope 2 GHG Emissions Intensity (By Area) tCO2-e per m² 0.37 0.29
Total GHG Emissions Tonnes of CO₂e 391468.45
Total GHG Emissions Intensity (By Area) tCO2-e per m² 0.38 0.32
Total GHG Emissions Intensity (By Revenue) reduction 2

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Hazardous Waste (Solid Waste) Tonnes 1610.57
Total Hazardous Waste Intensity (By Area) Unit/m² 0.00199

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Glass Waste kg 2134.9 12120.8
Non-Hazardous Waste (Kitchen Waste) kg 46505.92 336559
Non-Hazardous Waste Disposed kg 3459025 1610565
Non-Hazardous Waste Recycled tonnes 2500 7856
Paper Waste kg 30845 62649.5
Plastic Waste kg 2483.78 4400.24

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2023
Percentage of Reduction in GHG Intensity Compared to Last Year % -17.23
Target Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % 2

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Diesel Fuel Consumption kWh'000 73788 33219.58
Direct Energy Intensity (By Area) kWh'000/m² 0.44
Energy Consumption Intensity (By Area) 1.15
Gasoline Consumption kWh'000 1576.39
LPG Consumption kg 2689061 1672013
Natural Gas Consumption kWh'000 11680.11
Purchased Electricity kWh 134587727 289234651
Total Electricity Consumption Intensity (By Area) 0.36
Total Energy Consumption kWh'000 933046.34

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Total Water Withdrawal 836891 1570008
Water Consumption 1570007.5

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021
Number of Employees Aged 30-50 employees 11592 11796
Number of Employees Aged Above 50 employees 5656 5733
Number of Employees Aged Below 30 employees 1986 2068
Number of Employees in Hong Kong employees 57
Number of Employees in Macau employees 19600
Number of Female Employees employees 10446
Number of Full-time Employees employees 19637
Number of General Employees employees 17229
Number of Male Employees employees 9151
Number of Middle Management Employees employees 2239
Number of Part-time Employees employees 17
Number of Senior Management Employees employees 186
Number of Total Employees employees 19654
Percentage of Employees Aged 30-50 % 60.06
Percentage of Employees Aged Above 50 % 29.18
Percentage of Employees Aged Below 30 % 10.53
Percentage of Female Employees % 53.2
Percentage of Full-time Employees % 99.91
Percentage of Male Employees % 46.56
Percentage of Part-time Employees % 0.09

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021
Turnover Rate of Employees Aged 30-50 % 5
Turnover Rate of Employees Aged Above 50 % 51
Turnover Rate of Employees Aged Below 30 % 18
Turnover Rate of Employees in Hong Kong % 25
Turnover Rate of Female Employees % 7
Turnover Rate of Male Employees % 9
Turnover Rate of Total Employees % 8

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Employees Trained percent 71
Percentage of Trained Female Employees percent 55
Percentage of Trained General Employees percent 86
Percentage of Trained Male Employees percent 45
Percentage of Trained Middle Management percent 12
Percentage of Trained Senior Management percent 1

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021
Average Training Hours (Female) hours 12.76 15.28
Average Training Hours (General Employees) hours 14.27 13.16
Average Training Hours (Male) hours 11.2 12.37
Average Training Hours (Middle Management) hours 7.42 8.6
Average Training Hours (Senior Management) hours 3.19 6.18
Average Training Hours per Employee hours 12.58
Total Training Hours hours 247195.2

Number of suppliers by geographical region.

Standard Indicator Unit 2021
Number of Local Suppliers suppliers 1359
Number of Suppliers in Hong Kong suppliers 292
Number of Suppliers in Mainland China suppliers 34
Number of Suppliers in Overseas suppliers 68
Number of Total Suppliers suppliers 1753
Proportion of Spending on Local Suppliers percent 58

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021
Board Anti-corruption Training Duration None

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021
Total Volunteer Service Hours hours 2835135