2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of non sales call related complaints | No. of complaints | 28 | 16 |
| Number of products and service related complaints received | No. of complaints | 58 | 16 |
| Number of sales call related complaints | No. of complaints | 30 | 16 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Indirect Energy Emissions (Scope 2) | metric tons |
| Scope 2 GHG Emissions Intensity (By Area) | metric tons/square feet |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Grid Electricity Consumption | kWh |
| Purchased Electricity | kWh |
| Purchased Electricity Intensity (By Employee) | kWh/employee |
| Total Indirect Energy Consumption | kWh |
| Total Purchased Energy | kWh |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Employees Aged 30-50 | No. of people |
| Number of Employees Aged 30-50 (Female) | No. of people |
| Number of Employees Aged 30-50 (Male) | No. of people |
| Number of Employees Aged Above 50 | No. of people |
| Number of Employees Aged Above 50 (Female) | No. of people |
| Number of Employees Aged Above 50 (Male) | No. of people |
| Number of Employees Aged Below 30 | No. of people |
| Number of Employees Aged Below 30 (Female) | No. of people |
| Number of Employees Aged Below 30 (Male) | No. of people |
| Number of Female Employees | No. of people |
| Number of Full-time Employees | No. of people |
| Number of Male Employees | No. of people |
| Number of Part-time Employees | No. of people |
| Number of Total Employees | No. of people |
| Percentage of Employees Aged 30-50 | % |
| Percentage of Employees Aged Above 50 | % |
| Percentage of Employees Aged Below 30 | % |
| Percentage of Female Employees | % |
| Percentage of Full-time Employees | % |
| Percentage of Male Employees | % |
| Percentage of Part-time Employees | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged Below 30 | Percentage |
| Turnover Rate of Female Employees | Percentage |
| Turnover Rate of Male Employees | Percentage |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | No. of hours |
| Average Training Hours (Male) | No. of hours |
| Average Training Hours (Middle Management) | No. of hours |
| Average Training Hours per Employee | No. of hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Asia (Excluding China) | No. of suppliers |
| Number of Suppliers in Hong Kong | No. of suppliers |
| Number of Suppliers in Mainland China | No. of suppliers |
| Number of Total Suppliers | No. of suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Products and Service Related Complaints | No. of complaints | 58 |
| Total Number of Customer Complaints | No. of complaints | 116 |