2021 Environmental, Social and Governance Report

Year: 2021
Published: 2022-05-13
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 Report Pages
Carbon Monoxide (CO) emissions generated by vehicles Kilogram 7744 41
Dust (air pollutants and non-hazardous solid wastes of clean heat supply projects) Tonne 29 28
Dust emissions generated by clean heat supply projects Tonne 29 41
Nitrogen Oxides (NOₓ) (air pollutants and non-hazardous solid wastes of clean heat supply projects) Tonne 458 28
Nitrogen Oxides (NOₓ) emissions generated by clean heat supply projects Tonne 458 41
Nitrogen Oxides (NOₓ) emissions generated by vehicles Kilogram 308 41
PM₁₀ particles emissions generated by vehicles Kilogram 11 41
PM₂.₅ particles emissions generated by vehicles Kilogram 10 41
Reduction in nitrogen oxides emissions Tonne 855 20
Reduction in sulfur dioxide emissions Tonne 764 20
Sulfur Oxides (SO₂) (air pollutants and non-hazardous solid wastes of clean heat supply projects) Tonne 155 28
Sulfur Oxides (SO₂) emissions generated by clean heat supply projects Tonne 155 41
Sulfur Oxides (SO₂) emissions generated by vehicles Kilogram 7 41

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Coal GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 718069 40
Diesel GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 28 40
Direct GHG emissions (Scope 1) Tonne carbon dioxide equivalent (CO₂-e) 823077 40
GHG emission intensity Tonne carbon dioxide equivalent (CO₂-e)/Revenue (HKD million), tonnes 247 9, 40
GHG emission intensity (year-on-year decrease) percent 2.02 9
Indirect GHG emissions (Scope 2) Tonne carbon dioxide equivalent (CO₂-e) 666237 40
LPG GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 677 40
Natural gas GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 103083 40
Purchased electricity GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 104634 40
Purchased hot water GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 561603 40
Reduction in carbon dioxide emissions Tonne 3972512 20
Scope 1 and Scope 2 GHG emissions (year-on-year increase) percent 6 9
Total GHG emissions (Scope 1 and Scope 2) Tonne carbon dioxide equivalent (CO₂-e) 1489314 40
Vehicle GHG emissions Tonne carbon dioxide equivalent (CO₂-e) 1220 40

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Waste battery from energy storage projects Piece 16 40

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Boiler slags from clean heat supply projects Tonne 64860 40
Boiler slags generated from clean heat supply projects Tonne 64860 28
Coal ashes from clean heat supply projects Tonne 23592 40
Coal ashes generated from clean heat supply projects Tonne 23592 28
Non-hazardous waste intensity Kilogram/Revenue (HKD million) 14.72 40
Office waste from clean heat supply projects Tonne 139 40
Office waste from headquarter offices Tonne 7 40
Office waste from photovoltaic power projects Tonne 49 40
Office waste from wind power projects Tonne 2 40
Office waste recycled by clean heat supply projects Tonne 40
Office waste recycled by headquarter offices Tonne 40
Office waste recycled by photovoltaic power projects Tonne 43 40
Office waste recycled by wind power projects Tonne 0.55 40

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
CO2 emissions reduced by environmental output from both photovoltaic and wind power projects tonnes 3972512 13

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Approximate total on-grid capacity of centralised photovoltaic power businesses MW 2186 8
Approximate total on-grid capacity of wind power businesses MW 588 8
Centralised photovoltaic power capacity in Anhui MW 191 8
Centralised photovoltaic power capacity in Guangdong MW 10 8
Centralised photovoltaic power capacity in Guizhou MW 211 8
Centralised photovoltaic power capacity in Hebei MW 575 8
Centralised photovoltaic power capacity in Henan MW 264 8
Centralised photovoltaic power capacity in Hubei MW 70 8
Centralised photovoltaic power capacity in Jiangsu MW 100 8
Centralised photovoltaic power capacity in Jiangxi MW 125 8
Centralised photovoltaic power capacity in Jilin MW 30 8
Centralised photovoltaic power capacity in Ningxia MW 100 8
Centralised photovoltaic power capacity in Shaanxi MW 160 8
Centralised photovoltaic power capacity in Shandong MW 248 8
Centralised photovoltaic power capacity in Shanxi MW 20 8
Centralised photovoltaic power capacity in Tianjin MW 30 8
Centralised photovoltaic power capacity in Tibet MW 30 8
Centralised photovoltaic power capacity in Yunnan MW 22 8
Clean heat supply area in operation million square meters 49.67 4
Coal consumption by clean heat supply projects (direct energy consumption) MWh 3472624 39
Coal consumption intensity of clean heat supply projects Tonne/Revenue (HKD million) 74.66 39
Coal consumption of clean heat supply projects Tonne 449692 28, 39
Coal usage intensity of clean heat supply projects Tonne/Revenue (HKD million) 74.66 28
Consumption intensity (indirect energy consumption) MWh/Revenue (HKD million) 927.31 39
Consumption of purchased hot water of clean heat supply projects Giga-Joule 5105482 28
Diesel consumption by clean heat supply projects (direct energy consumption) MWh 115 39
Diesel consumption by vehicles (direct energy consumption) MWh 320 39
Diesel consumption by vehicles in clean heat supply projects Litre 11832 39
Diesel consumption by vehicles in photovoltaic power plants Litre 12702 39
Diesel consumption by vehicles in wind power plants Litre 5548 39
Diesel consumption intensity of clean heat supply projects Litre/Revenue (HKD million) 1.79 39
Diesel consumption of clean heat supply projects Litre 10778 28, 39
Diesel usage intensity of clean heat supply projects Litre/Revenue (HKD million) 1.79 28
Electricity consumption in clean heat supply projects MWh 128261 39
Electricity consumption in headquarter offices MWh 188 39
Electricity consumption in photovoltaic power plants MWh 27558 39
Electricity consumption in wind power plants MWh 15495 39
Electricity consumption intensity MWh/Revenue (HKD million) 28.47 39
Electricity consumption of photovoltaic power plants (grid electricity) MWh 27558 22
Electricity consumption of photovoltaic power plants (self-generated electricity) MWh 27503 22
Electricity consumption of photovoltaic power plants (total consumption) MWh 55061 22
Electricity consumption of the Group (indirect energy consumption) MWh 171503 39
Electricity consumption of wind power plants (grid electricity) MWh 15495 22
Electricity consumption of wind power plants (self-generated electricity) MWh 19107 22
Electricity consumption of wind power plants (total consumption) MWh 34574 22
Gasoline consumption by vehicles (direct energy consumption) MWh 4004 39
Gasoline consumption by vehicles in clean heat supply projects Litre 144843 39
Gasoline consumption by vehicles in headquarter offices Litre 6033 39
Gasoline consumption by vehicles in photovoltaic power plants Litre 227392 39
Gasoline consumption by vehicles in wind power plants Litre 40943 39
LPG consumption Tonne 232 28, 39
LPG consumption by clean heat supply projects (direct energy consumption) MWh 3220 39
LPG consumption intensity Tonne/Revenue (HKD million) 0.04 39
LPG usage intensity Tonne/Revenue (HKD million) 0.04 28
Natural gas consumption by clean heat supply projects (direct energy consumption) MWh 515567 39
Natural gas consumption intensity of clean heat supply projects 10000 Cubic Meters/Revenue (HKD million) 0.79 39
Natural gas consumption of clean heat supply projects 10000 Cubic Meters 4768 28, 39
Natural gas usage intensity of clean heat supply projects 10000 Cubic Meters/Revenue (HKD million) 0.79 28
Number of centralised photovoltaic power plants 51 8
Number of clean heat supply service users households 310478 4
Number of provinces, municipalities and autonomous regions covered by centralised photovoltaic power businesses 16 8
Photovoltaic power plants operation consumption MWh 27503 20
Photovoltaic power plants power integrated into the grid MWh 3353165 20
Photovoltaic power plants total power generation MWh 3380668 20
Purchased hot water consumption intensity of clean heat supply projects Giga-Joule/Revenue (HKD million) 847.61 39
Purchased hot water consumption of clean heat supply projects Giga-Joule 5105482 39
Purchased hot water of clean heat supply projects (indirect energy consumption) MWh 1418191 39
Reduction in standard coal consumption Tonne 1455792 20
Total consumption (indirect energy consumption) MWh 5585544 39
Total electricity consumption MWh 171503 39
Total environmental output from both photovoltaic and wind power projects (equivalent to standard coal) MWh 4774654 13
Total installed capacity of power plants (including photovoltaic power and wind power) held and/or managed by the Group and in operation MW 3540 4
Usage intensity of purchased hot water of clean heat supply projects Giga-Joule/Revenue (HKD million) 847.61 28
Weighted average utilisation hours of centralised photovoltaic power businesses hours 1259 8
Weighted average utilisation hours of wind power businesses hours 2902 8
Wind power capacity in Hebei MW 100 8
Wind power capacity in Henan MW 171 8
Wind power capacity in Inner Mongolia MW 119 8
Wind power capacity in Jilin MW 100 8
Wind power capacity in Shandong MW 148 8
Wind power capacity in Shanxi MW 50 8
Wind power plants operation consumption MWh 19079 20
Wind power plants power integrated into the grid MWh 1421489 20
Wind power plants total power generation MWh 1440568 20
Year-on-year increase in clean heat supply area percent 70.4 4
Year-on-year increase in number of clean heat supply service users percent 36.1 4

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Clean heat supply projects water consumption Tonne 1272867 29
Reduction in water consumption intensity for clean heat supply business 50.60% 13
Waste water consumption intensity Tonne/Revenue (HKD million) 13.52 41
Waste water generated by clean heat supply projects Tonne 75548 41
Waste water generated by photovoltaic power plants Tonne 4435 41
Waste water generated by wind power plants Tonne 1452 41
Water consumption in clean heat supply projects Tonne 1272867 39
Water consumption in headquarter offices Tonne 1034 39
Water consumption in photovoltaic power plants Tonne 22256 39
Water consumption in wind power plants Tonne 4119 39
Water consumption intensity Tonne/Revenue (HKD million) 215.87 39
Water consumption intensity for clean heat supply business tonnes/10000 square meters 2.56 13
Water intensity for clean heat supply projects Tonne/10000 Square Meters 2.56 29

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Standard coal saved by environmental output from both photovoltaic and wind power projects tonnes 1445729 13

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 Report Pages
Number of wind power plants 13 8
Photovoltaic resource areas mainly located AREA III 8
Wind resource areas mainly located AREA IV 8

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Coverage amount of commercial insurance policies for management employees (accidental death, disability, death caused by illness, critical illnesses) RMB 100000–200000 36
Coverage amount of commercial insurance policies for operation and maintenance employees (accidental death, disability, death caused by illness) RMB 100000–300000 36
Group revenue (year-on-year increase) percent 8 9
Number of employees aged 29 and below 600 35
Number of employees aged 30-49 1258 35
Number of employees aged 50 and above 425 35
Number of employees in Central China 441 35
Number of employees in East China 327 35
Number of employees in General Staff 1992 35
Number of employees in Hong Kong, Macau and Taiwan 8 35
Number of employees in Middle Management 251 35
Number of employees in North China 973 35
Number of employees in Northwest China 295 35
Number of employees in Senior Management 38 35
Number of employees in South China 22 35
Number of employees in Southwest China 49 35
Number of female employees 589 35
Number of male employees 1694 35
Percentage of employees aged 29 and below % 26 35
Percentage of employees aged 30-49 % 55 35
Percentage of employees aged 50 and above % 19 35
Percentage of employees from headquarters participating in satisfaction survey interviews % 20 36
Percentage of employees in Central China % 19 35
Percentage of employees in East China % 16 35
Percentage of employees in General Staff % 84 35
Percentage of employees in Middle Management % 11 35
Percentage of employees in North China % 43 35
Percentage of employees in Northwest China % 13 35
Percentage of employees in Senior Management % 1.5 35
Percentage of employees in South China % 1 35
Percentage of employees in Southwest China % 2 35
Percentage of female employees % 16 26 35, 36
Percentage of male employees % 74 35
Total number of employees 2283 35

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 Report Pages
Employee turnover rate % 14 35
Employee turnover rate aged 29 and below % 13 35
Employee turnover rate aged 30-49 % 12 35
Employee turnover rate aged 50 and above % 23 35
Employee turnover rate in Central China % 10 35
Employee turnover rate in East China % 6 35
Employee turnover rate in Hong Kong, Macau and Taiwan % 15 35
Employee turnover rate in North China % 23 35
Employee turnover rate in Northeast China % 2 35
Employee turnover rate in Northwest China % 6 35
Employee turnover rate in South China % 18 35
Employee turnover rate in Southwest China % 10 35
Female employee turnover rate % 11 35
Male employee turnover rate % 15 35
Number of employee turnover 326 35
Number of employee turnover aged 29 and below 75 35
Number of employee turnover aged 30-49 153 35
Number of employee turnover aged 50 and above 98 35
Number of employee turnover in Central China 15 35
Number of employee turnover in East China 20 35
Number of employee turnover in Hong Kong, Macau and Taiwan 2 35
Number of employee turnover in North China 206 35
Number of employee turnover in Northeast China 8 35
Number of employee turnover in Northwest China 17 35
Number of employee turnover in South China 3 35
Number of employee turnover in Southwest China 5 35
Number of female employee turnover 67 35
Number of male employee turnover 259 35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 Report Pages
Production-related accident or fatality (social) Zero 13
Work-related injury cases undergoing identification process 2 36

Lost days due to work injury.

Indicator Unit 2021 Report Pages
Loss of working days due to work-related injuries days 155 36

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 Report Pages
Number of employees trained (Female) employees 182 37
Number of employees trained (General Staff) employees 1287 37
Number of employees trained (Male) employees 1344 37
Number of employees trained (Middle Management) employees 195 37
Number of employees trained (Senior Management) employees 44 37
Training rate (Female) 31% 37
Training rate (General Staff) 67% 37
Training rate (Male) 79% 37
Training rate (Middle Management) 75% 37
Training rate (Senior Management) 45% 37

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 Report Pages
Average training time (Female) hours 35 37
Average training time (General Staff) hours 56 37
Average training time (Male) hours 69 37
Average training time (Middle Management) hours 74 37
Average training time (Senior Management) hours 90 37
Average training time per employee (General staff of the Group) hours 56 37

Number of suppliers by geographical region.

Indicator Unit 2021 Report Pages
Number of provinces and autonomous regions covered by wind power businesses 5 8
Number of qualified suppliers in Central China (including Hubei, Hunan, Henan) 17 25
Number of qualified suppliers in East China (including Shandong, Jiangsu, Anhui, Zhejiang, Fujian, Shanghai, Jiangxi) 85 25
Number of qualified suppliers in North China (including Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia) 68 25
Number of qualified suppliers in Northeast China (including Liaoning, Jilin, Heilongjiang) 5 25
Number of qualified suppliers in Northwest China (including Ningxia, Xinjiang, Qinghai, Shaanxi, Gansu) 11 25
Number of qualified suppliers in South China (including Guangdong, Guangxi, Hainan) 8 25
Number of qualified suppliers in Southwest China (including Sichuan, Yunnan, Guizhou, Tibet, Chongqing) 5 25
Number of qualified suppliers in all regions in the PRC 199 25
Percentage of qualified suppliers in Central China (including Hubei, Hunan, Henan) 8% 25
Percentage of qualified suppliers in East China (including Shandong, Jiangsu, Anhui, Zhejiang, Fujian, Shanghai, Jiangxi) 42% 25
Percentage of qualified suppliers in Hong Kong, Macau, Taiwan 0% 25
Percentage of qualified suppliers in North China (including Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia) 34% 25
Percentage of qualified suppliers in Northeast China (including Liaoning, Jilin, Heilongjiang) 3% 25
Percentage of qualified suppliers in Northwest China (including Ningxia, Xinjiang, Qinghai, Shaanxi, Gansu) 6% 25
Percentage of qualified suppliers in South China (including Guangdong, Guangxi, Hainan) 4% 25
Percentage of qualified suppliers in Southwest China (including Sichuan, Yunnan, Guizhou, Tibet, Chongqing) 3% 25
Percentage of qualified suppliers in all regions in the PRC 100% 25

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Number of top ten risks finalised 10 12

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 Report Pages
Number of quality-related issues 19522 29
Number of service-related cases 3288 29
Satisfaction rate based on follow-up feedbacks % 98.98 29

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2021 Report Pages
Number of other issues 12911 29

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Number of major risks identified from key businesses 66 12

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 Report Pages
Board members and employees participation in anti-bribery and corruption training participants all 18
Number of anti-bribery and corruption case studies published on intranet case studies 7 18

The types of emissions and respective emissions data.

Standard Indicator Unit 2021
Airborne Particulate Matter (PM) Emissions Tonne 29
NOₓ Emissions Tonne 458
PM10 Emissions Kilogram 11
PM2.5 Emissions Kilogram 10
SOₓ Emissions Tonne 155

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Direct GHG Emissions (Scope 1) Tonne carbon dioxide equivalent (CO₂-e) 823077
GHG Emissions from Natural Gas Tonne carbon dioxide equivalent (CO₂-e) 103083
GHG Emissions from Purchased Electricity Tonne carbon dioxide equivalent (CO₂-e) 104634
GHG Removals from Newly Planted Trees Tree 3024000
Indirect Energy Emissions (Scope 2) Tonne carbon dioxide equivalent (CO₂-e) 666237
Mobile Combustion Emissions Tonne carbon dioxide equivalent (CO₂-e) 1220
Stationary Combustion Emissions Tonne carbon dioxide equivalent (CO₂-e) 718069
Total GHG Emissions Tonne carbon dioxide equivalent (CO₂-e) 1489314
Total GHG Emissions Intensity (By Revenue) Tonne carbon dioxide equivalent (CO₂-e)/Revenue (HKD million) 247.25

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Hazardous Waste (Used Batteries) Piece 16

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Non-Hazardous Waste (Office Waste) Tonne 197
Non-Hazardous Waste Recycled Tonne 43.55
Total Non-Hazardous Waste Intensity (By Revenue) Kilogram/Revenue (HKD million) 14.72

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
CO2 Emissions Reduction Compared to Last Year tonnes 3972512

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Diesel Fuel Consumption Litre 10778
Direct Energy Intensity (By Revenue) Tonne/Revenue (HKD million) 74.66
Energy Consumption Intensity (By Revenue) MWh/Revenue (HKD million) 927.31
Fossil Fuel Consumption Tonne 449692
Gasoline Consumption Litre 144843
Grid Electricity Consumption MWh 171503
Indirect Energy Intensity (By Revenue) MWh/Revenue (HKD million) 927.31
LPG Consumption MWh 3220
Natural Gas Consumption 10000 Cubic Meters 4768
Purchased Electricity MWh 171503
Purchased Heating MWh 5105482
Renewable Energy Consumption MWh 4774654
Solar Energy MWh 3380668
Sold Electricity MWh 4774654
Total Direct Energy Consumption MWh 547226
Total Electricity Consumption Intensity (By Revenue) MWh/Revenue (HKD million) 28.47
Total Energy Consumption MWh 5585544
Total Indirect Energy Consumption MWh 5585544
Total Purchased Energy MWh 5585544
Wind Energy MWh 1440568

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Total Wastewater Discharge Tonne 81435
Wastewater Discharge Intensity Tonne/Revenue (HKD million) 13.52
Water Consumption Tonne 1300476
Water Consumption Intensity (By Revenue) Tonne/Revenue (HKD million) 215.87
Water Consumption in Office Tonne 1034

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
Energy Consumption Reduction Compared to Last Year tonnes of standard coal 1445729

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021
Number of Employees Aged 30-50 1258
Number of Employees Aged Above 50 425
Number of Employees Aged Below 30 600
Number of Employees in Central China 441
Number of Employees in East China 327
Number of Employees in Hong Kong 8
Number of Employees in North China 973
Number of Employees in Northwest China 295
Number of Employees in South China 22
Number of Employees in Southwest China 49
Number of Female Employees 589
Number of General Employees 1992
Number of Male Employees 1694
Number of Middle Management Employees 251
Number of Senior Management Employees 38
Number of Total Employees 2283
Percentage of Employees Aged 30-50 % 55
Percentage of Employees Aged Above 50 % 19
Percentage of Employees Aged Below 30 % 26
Percentage of Employees in Central China % 19
Percentage of Employees in East China % 16
Percentage of Employees in North China % 43
Percentage of Employees in Northwest China % 13
Percentage of Employees in South China % 1
Percentage of Employees in Southwest China % 2
Percentage of Female Employees % 16 26
Percentage of General Employees % 84
Percentage of Male Employees % 74
Percentage of Middle Management Employees % 11
Percentage of Senior Management Employees % 1.5

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021
Turnover Rate of Employees Aged 30-50 % 12
Turnover Rate of Employees Aged Above 50 % 23
Turnover Rate of Employees Aged Below 30 % 13
Turnover Rate of Employees in Central China % 10
Turnover Rate of Employees in East China % 6
Turnover Rate of Employees in Hong Kong % 15
Turnover Rate of Employees in North China % 23
Turnover Rate of Employees in Northeast China % 2
Turnover Rate of Employees in Northwest China % 6
Turnover Rate of Employees in South China % 18
Turnover Rate of Employees in Southwest China % 10
Turnover Rate of Female Employees % 11
Turnover Rate of Male Employees % 15
Turnover Rate of Total Employees % 14

Lost days due to work injury.

Standard Indicator Unit 2021
Lost Days Due to Work-related Injuries days 155

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Trained Female Employees % 0.11926605504587157
Percentage of Trained General Employees % 0.8433813892529489
Percentage of Trained Male Employees % 0.8807339449541285
Percentage of Trained Middle Management % 0.12778505897771952
Percentage of Trained Senior Management % 0.028833551769331587

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021
Average Training Hours (Female) hours 35
Average Training Hours (General Staff) hours 56
Average Training Hours (Male) hours 69
Average Training Hours (Middle Management) hours 74
Average Training Hours (Senior Management) hours 90
Average Training Hours per Employee hours 56

Number of suppliers by geographical region.

Standard Indicator Unit 2021
Number of Suppliers in Central China 17
Number of Suppliers in East China 85
Number of Suppliers in North China 68
Number of Suppliers in Northeast China 5
Number of Suppliers in Northwest China 11
Number of Suppliers in South China 8
Number of Suppliers in Southwest China 5
Number of Total Suppliers 199

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021
Number of Product Quality Complaints 19522
Number of Products and Service Related Complaints 22810
Satisfaction Rate of Customer Complaint Handling % 98.98

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021
Coverage Rate of Ethical Standards and Anti-Corruption Training % 100