SUSTAINABILITY REPORT 2021

Company: CK ASSET (1113)
Year: 2021
Published: 2022-04-29
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 2021 Report Pages
Direct GHG emissions (Scope 1) - Aircraft Leasing tCO2e 78 78 44
Direct GHG emissions (Scope 1) - Hotel and Serviced Suite Operation tCO2e 5381 8132 44
Direct GHG emissions (Scope 1) - Offices tCO2e 358 510 44
Direct GHG emissions (Scope 1) - Property Development tCO2e 6540 6127 44
Direct GHG emissions (Scope 1) - Property Management tCO2e 15607 10364 44
Direct GHG emissions (Scope 1) - Pub Operation tCO2e 65236 56834 44
Energy indirect GHG emissions (Scope 2) - Hotel and Serviced Suite Operation tCO2e 70400 71563 44
Energy indirect GHG emissions (Scope 2) - Offices tCO2e 4861 3866 44
Energy indirect GHG emissions (Scope 2) - Property Development tCO2e 40034 55100 44
Energy indirect GHG emissions (Scope 2) - Property Management tCO2e 9267 13937 44
Energy indirect GHG emissions (Scope 2) - Pub Operation tCO2e 4281 3360 44
GHG emissions intensity - Hotel and Serviced Suite Operation tCO2e/sq.ft. 0.003 0.004 0.003 0.003 0.002 24
GHG emissions intensity - Offices tCO2e/sq.ft. 0.012 0.011 0.01 0.011 0.013 24
GHG emissions intensity - Property Development tCO2e/sq.ft. 0.014 0.013 0.012 0.011 0.011 24
GHG emissions intensity - Property Management tCO2e/sq.ft. 0.011 0.01 0.009 0.01 0.012 24
Other indirect GHG emissions (Scope 3) - Hotel and Serviced Suite Operation tCO2e 449 44
Other indirect GHG emissions (Scope 3) - Offices tCO2e 66 44
Other indirect GHG emissions (Scope 3) - Property Management tCO2e 200 44
Other indirect GHG emissions (Scope 3) - Pub Operation tCO2e 894 1090 44
Total GHG emissions tonnes CO2e 554230 496663 24
Total GHG emissions - Aircraft Leasing tCO2e 78 78 44
Total GHG emissions - Hotel and Serviced Suite Operation tCO2e 75781 80144 44
Total GHG emissions - Offices tCO2e 5218 4442 44
Total GHG emissions - Property Development tCO2e 46574 61227 44
Total GHG emissions - Property Management tCO2e 25074 24301 44
Total GHG emissions - Pub Operation tCO2e 18300 10728 44
Total GHG emissions intensity - Aircraft Leasing tCO2e/ HK$'000 0.0033 0.0033 44
Total GHG emissions intensity - Hotel and Serviced Suite Operation tCO2e/ HK$'000 0.0106 0.0105 44
Total GHG emissions intensity - Offices tCO2e/ HK$'000 0.0024 0.0015 44
Total GHG emissions intensity - Property Development tCO2e/ HK$'000 0.0018 0.0016 44
Total GHG emissions intensity - Property Management tCO2e/ HK$'000 0.0021 0.0016 44
Total GHG emissions intensity - Pub Operation N/A N/A 44

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Hazardous waste generated - Offices tonnes 2.7 6.17 44
Hazardous waste generated - Property Management tonnes 4.8 4.8 44
Total hazardous waste generated tonnes 58.1 84.8 27

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Aluminum cans recycled - Hotel and Serviced Suite Operation tonnes 8.1 8.3 44
Aluminum cans recycled - Offices tonnes 0.004 0.003 44
Aluminum cans recycled - Property Management tonnes 198.2 205.4 44
Food waste recycled - Hotel and Serviced Suite Operation tonnes 14201 13192.2 44
Food waste recycled - Offices tonnes 0.004 0.003 44
Food waste recycled - Property Management tonnes 0.4 0.4 44
Glass bottles recycled - Hotel and Serviced Suite Operation tonnes 0.1 0.2 44
Glass bottles recycled - Offices tonnes 0.004 0.003 44
Glass bottles recycled - Property Management tonnes 0.1 0.2 44
Non-hazardous waste generated - Aircraft Leasing tonnes 7.2 0.6 44
Non-hazardous waste generated - Hotel and Serviced Suite Operation tonnes 67.5 95.5 44
Non-hazardous waste generated - Offices tonnes 201.6 87.8 44
Non-hazardous waste generated - Property Development tonnes 75951.5 77382.8 44
Non-hazardous waste generated - Property Management tonnes 111.5 115 44
Non-hazardous waste generated - Pub Operation tonnes 1895.2 1895.2 44
Other waste recycled - Hotel and Serviced Suite Operation tonnes 111.6 137.5 44
Other waste recycled - Offices tonnes 0.004 0.003 44
Other waste recycled - Property Management tonnes 0.3 0.3 44
Other waste recycled - Pub Operation tonnes 9981 13715 44
Paper recycled - Hotel and Serviced Suite Operation tonnes 6.4 5.4 44
Paper recycled - Offices tonnes 3.1 3 44
Paper recycled - Property Management tonnes 5.5 6.4 44
Paper recycled - Pub Operation tonnes 2.6 2.7 44
Total non-hazardous waste generated tonnes 78077.9 79688.2 27

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
GHG Emissions reduction in intensity (using 2019/2020 as the base year) % -9 15
GHG emissions reduction target by 2030 compared to 2019 level 40% 23

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2030 Report Pages
Paper Waste reduction in intensity (using 2019/2020 as the base year) % -11 15
Plastic bottles recycled - Hotel and Serviced Suite Operation tonnes 0.7 0.7 44
Plastic bottles recycled - Offices tonnes 0.004 0.003 44
Plastic bottles recycled - Property Management tonnes 31.8 31.3 44
Waste recycled (concrete, steel and metals, mixed rock and soil and other construction waste) - Property Development tonnes 164002.5 339310.7 44

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Direct energy consumption - Hotel and Serviced Suite Operation kWh 114656 44
Direct energy consumption - Offices kWh 831 201455 44
Direct energy consumption - Property Development kWh 404348 44
Direct energy consumption - Property Management kWh 7592 44
Direct energy consumption - Pub Operation kWh 913345 1298285 44
Direct energy consumption intensity - Hotel and Serviced Suite Operation kWh/ HK$'000 0.01 44
Direct energy consumption intensity - Offices kWh/ HK$'000 0.51 44
Direct energy consumption intensity - Property Development kWh/ HK$'000 0.01 44
Direct energy consumption intensity - Property Management kWh/ HK$'000 0.05 44
Direct energy consumption intensity - Pub Operation kWh/ HK$'000 0.05 44
Electricity and heat consumption intensity - Hotel and Serviced Suite Operation kWh/CA-HK$ 25 28
Electricity and heat consumption intensity - Offices kWh/CA-HK$ 10 28
Electricity and heat consumption intensity - Property Development kWh/CA-HK$ 1 28
Electricity and heat consumption intensity - Property Management kWh/CA-HK$ 7.5 28
Gasoline consumption - Hotel and Serviced Suite Operation kWh 215455 44
Gasoline consumption - Property Development kWh 53876404 44
Gasoline consumption - Property Management kWh 14817614 44
Gasoline consumption - Pub Operation kWh 21739275 44
Indirect energy consumption - Aircraft Leasing kWh 241325 44
Indirect energy consumption - Hotel and Serviced Suite Operation kWh 166340579 44
Indirect energy consumption - Offices kWh 7560029 44
Indirect energy consumption - Property Development kWh 76063999 44
Indirect energy consumption - Property Management kWh 11307045 44
Indirect energy consumption - Pub Operation kWh 234889757 44
Indirect energy consumption intensity - Aircraft Leasing kWh/ HK$'000 10.2 44
Indirect energy consumption intensity - Hotel and Serviced Suite Operation kWh/ HK$'000 21.5 44
Indirect energy consumption intensity - Offices kWh/ HK$'000 19 44
Indirect energy consumption intensity - Property Development kWh/ HK$'000 2.02 44
Indirect energy consumption intensity - Property Management kWh/ HK$'000 3.2 44
Indirect energy consumption intensity - Pub Operation kWh/ HK$'000 20.5 44
Natural gas and towngas consumption - Hotel and Serviced Suite Operation kWh 1146200 44
Natural gas and towngas consumption - Property Development kWh 782450 44
Natural gas and towngas consumption - Property Management kWh 10195585 44
Natural gas and towngas consumption - Pub Operation kWh 287864847 44
Total electricity and heat consumption kWh 905257359 28
Total energy consumption - Aircraft Leasing kWh 222400 241325 44
Total energy consumption - Hotel and Serviced Suite Operation kWh 125064484 167893654 44
Total energy consumption - Offices kWh 7167509 7761484 44
Total energy consumption - Property Development kWh 26907347 76468349 44
Total energy consumption - Property Management kWh 483094003 486716179 44
Total energy consumption - Pub Operation kWh 606140169 516249884 44
Total energy consumption intensity - Aircraft Leasing kWh/ HK$'000 9.6 10.2 44
Total energy consumption intensity - Hotel and Serviced Suite Operation kWh/ HK$'000 17.9 21.5 44
Total energy consumption intensity - Offices kWh/ HK$'000 16.2 19.5 44
Total energy consumption intensity - Property Development kWh/ HK$'000 0.94 2.03 44
Total energy consumption intensity - Property Management kWh/ HK$'000 3.45 3.25 44
Total energy consumption intensity - Pub Operation kWh/ HK$'000 23.8 20.6 44

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2030 Report Pages
Rainwater collected for landscaping or cleaning litre 117949 28
Total water consumption m³ 9785620 28
Water Consumption reduction in intensity (using 2019/2020 as the base year) % -5 15
Water consumption - Aircraft Leasing m³ 266 316 44
Water consumption - Hotel and Serviced Suite Operation m³ 1238295 1728673 44
Water consumption - Offices m³ 13194 11009 44
Water consumption - Property Development m³ 581294 775957 44
Water consumption - Property Management m³ 3803063 4864733 44
Water consumption - Pub Operation m³ 2385842 2404942 44
Water consumption intensity - Aircraft Leasing m³/ HK$'000 0.01 0.01 44
Water consumption intensity - Hotel and Serviced Suite Operation m³/ HK$'000, m³/CA-HK$ 0.18 0.28 28, 44
Water consumption intensity - Offices m³/ HK$'000, m³/CA-HK$ 0.04 0.03 28, 44
Water consumption intensity - Property Development m³/ HK$'000, m³/CA-HK$ 0.02 0.03 28, 44
Water consumption intensity - Property Management m³/ HK$'000, m³/CA-HK$ 0.03 0.03 28, 44
Water consumption intensity - Pub Operation m³/ HK$'000 0.1 0.1 44

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Electricity Consumption reduction in intensity (using 2019/2020 as the base year) % -11 15

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Packaging material used for finished products - Pub Operation tonnes 14072 10869 49 44
Packaging materials used by hotel and serviced suite operation and pub operation tonnes 14089 10918 27

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Employee age distribution: 18–30 percent 47 45 32
Employee age distribution: 31–50 percent 36 39 32
Employee age distribution: above 50 percent 17 16 32
Proportion of female employees percent 51 32
Proportion of female employees by age: 18–30 percent 49 48 32
Proportion of female employees by age: 31–50 percent 35 36 32
Proportion of female employees by age: above 50 percent 16 16 32
Proportion of female employees in Hong Kong percent 62 60 32
Proportion of female employees in Overseas percent 10 10 32
Proportion of female employees in The Mainland percent 19 18 32
Proportion of male employees percent 49 32
Proportion of male employees by age: 18–30 percent 36 36 32
Proportion of male employees by age: 31–50 percent 8 15 32
Proportion of male employees by age: above 50 percent 6 9 32
Total workforce 58041 54525 43
Workforce by age group - 18–30 Percentage 37 36 43
Workforce by age group - 31–50 Percentage 46 45 43
Workforce by age group - Above 50 Percentage 17 19 43
Workforce by employment type - Contract Percentage 1 1 43
Workforce by employment type - Part time & Temporary Percentage 45 44 43
Workforce by employment type - Permanent Percentage 54 55 43
Workforce by gender - Female Percentage 41 41 43
Workforce by gender - Male Percentage 59 59 43
Workforce by geographical region - Hong Kong Percentage 19 20 43
Workforce by geographical region - Overseas Percentage 71 70 43
Workforce by geographical region - The Mainland Percentage 10 10 43

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Turnover rate among full-time staff by age group - 18–30 Percentage 12 20 43
Turnover rate among full-time staff by age group - 31–50 Percentage 8 15 43
Turnover rate among full-time staff by age group - Above 50 Percentage 5 8 43
Turnover rate among full-time staff by gender - Female Percentage 9 16 43
Turnover rate among full-time staff by gender - Male Percentage 11 18 43
Turnover rate among full-time staff by geographical region - Hong Kong Percentage 15 18 43
Turnover rate among full-time staff by geographical region - Overseas Percentage 8 17 43
Turnover rate among full-time staff by geographical region - The Mainland Percentage 6 7 43

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 Report Pages
Number of total knee replacement surgeries in Hong Kong (up to September 2021) 30000 52
Number of work-related fatalities Number 2 2 43

Lost days due to work injury.

Indicator Unit 2020 2021 Report Pages
Lost days due to reported work-related injuries for employees directly employed by the Group Lost days 10437 11425 43

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 Report Pages
Percentage of Group’s employees participating in training - Female % 71 35
Percentage of Group’s employees participating in training - Male % 67 35
Percentage of employees trained by employee category - Managerial grade or above Percentage 61 74 43
Percentage of employees trained by employee category - Non-managerial grade Percentage 51 66 43
Percentage of employees trained by gender - Female Percentage 51 71 43
Percentage of employees trained by gender - Male Percentage 53 67 43

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 Report Pages
Average training hours completed per employee - Female hours 8.68 10.15 35
Average training hours completed per employee - Male hours 9.5 11 35
Average training hours completed per employee - Managerial grades hours 8.41 8.57 35
Average training hours completed per employee - Non-managerial grades hours 9.41 10.84 35
Average training hours per employee by employee category - Managerial grade or above Hours 8.3 10.5 43
Average training hours per employee by employee category - Non-managerial grade Hours 9.1 8.5 43
Average training hours per employee by gender - Female Hours 9.1 11.6 43
Average training hours per employee by gender - Male Hours 9.5 11 43
Total training hours provided to employees by Goodwell hours 32169 35

Number of suppliers by geographical region.

Indicator Unit 2020 2021 Report Pages
Percentage of Group’s five largest suppliers’ contribution to total purchases % 38 53 35
Percentage of Group’s five largest suppliers’ contribution to total purchases - Hong Kong % 26 42 35
Percentage of Group’s five largest suppliers’ contribution to total purchases - Mainland % 6 9 35
Percentage of Group’s five largest suppliers’ contribution to total purchases - UK % 6 2 35

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 Report Pages
Number of products and service related written complaints received Number 10479 18893 43
Number of surgeries performed at Shantou University Medical College affiliated hospitals and dental out-patient clinic in Chaoshang region 76000 53

Description of quality assurance process and recall procedures.

Indicator Unit 2021 Report Pages
Number of out-patient visits at Shantou University Medical College affiliated hospitals and dental out-patient clinic in Chaoshang region 2610000 53

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2021 Report Pages
Contribution to The Community Chest of Hong Kong million HKD 3 51
Donation to Henan Floods Relief million HKD 20 51
Donation to Li Ka Shing Faculty of Medicine Radiological Examination Programme million HKD 4 52
Donation to University of Ottawa's Research in Spinal Cord Injuries million CAD 1 52
Number of charitable healthcare programmes participated by SUMC students 107 53
Number of doctors and students delivered medical care and provided health education and first aid trainings to rural residents in Chaoshash district over 1000 53
Number of poor and rural Tibetan regions reached by Kumbum Tibetan Medical Hospital Medical Aid Project regions 228 52
Number of schools from which vision test students were tested 528 53
Service period for Home Nocturnal Haemodialysis Programme years 2 52

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 Report Pages
Accumulated contribution to Kumbum Tibetan Medical Hospital Medical Aid Project million RMB 288 52
Additional donation for coronary computed tomography angiography (CCTA) for patients with chest pain million HKD 5 52
Additional donation to University of Ottawa's Research in Spinal Cord Injuries million CAD 1 52
Funding contributed to upgrade research facilities in the Li Ka Shing Institute of Health Sciences at The Chinese University of Hong Kong million HKD 30 53
Funding granted to Hong Kong Kidney Foundation for Home Nocturnal Haemodialysis Programme million HKD 4 52
Funding granted to Precious Blood Hospital (Caritas) for Total Knee Replacement Subsidy Programme million HKD 40 52
Grant for Li Ka Shing Medical Fellowship for Internal Medicine at The University of Hong Kong million HKD 10 53
HK$200 PARKnSHOP vouchers to Hospital Authority staff million HKD 20 51
Number of counselling services provided by Buddhist Spiritual Counselling Centre sessions 3910 51
Number of hospice care centres in operation in mainland China under Heart of Gold Programme centres 32 52
Number of patients benefitted from Heart of Gold Nationwide Hospice Service Programme patients 220000 52
Number of patients benefitting from Total Knee Replacement Subsidy Programme patients 500 52
Number of patients supported in radiological examination programmes patients 2200 52
Number of people benefitted from Kumbum Tibetan Medical Hospital Medical Aid Project people 220000 52
Number of people joined the Forest Therapy Programme at Tsz Shan Monastery (July-December) people 5000 51
Number of people participated in Tsz Shan Monastery activities people 48000 51
Number of student files created for each follow-up for vision test over 450000 53
Number of students at Shantou University nurtured 17000 53
Number of vision test students provided by Shantou University-Chinese University of Hong Kong Joint Shantou International Eye Center over 720000 53
Total attendance of activities and counselling services provided by the Buddhist Spiritual Counselling Centre people 24800 51

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019 2020 2021
Direct GHG Emissions (Scope 1) tCO2e 93300 81945
Indirect Energy Emissions (Scope 2) tCO2e 126843 147926
Total GHG Emissions tonnes CO2e 554230 496663
Total GHG Emissions Intensity (By Area) tCO2e/sq.ft. 0.011 0.01 0.009 0.01 0.011
Total GHG Emissions Intensity (By Revenue) tCO2e/ HK$'000 0.0021 0.0016
Total Other Indirect Energy Emissions (Scope 3) tCO2e 1094 1605

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Hazardous Waste (Office) tonnes 2.7 6.17
Total Hazardous Waste tonnes 58.1 84.8

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Non-Hazardous Waste Recycled tonnes 24319.322 27280.106
Recycling Rate of Non-Hazardous Waste percent 31.15 34.24
Total Non-Hazardous Waste Generated tonnes 78077.9 79688.2

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Percentage of Reduction in GHG Intensity Compared to Last Year % -9
Target GHG Emissions Reduction Percentage by 2030 Compared to 2019 % 40

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % -11

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Energy Consumption Intensity (By Revenue) kWh/CA-HK$ 23.8 1
Gasoline Consumption kWh 215455
Natural Gas Consumption kWh 287864847
Renewable Energy Consumption kWh 426032
Solar Energy kWh 426032
Total Direct Energy Consumption kWh 914176 1922336
Total Energy Consumption kWh 1110999918 1250111875
Total Indirect Energy Consumption kWh 545091734

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Recycled Water Usage litre 117949
Water Consumption m³ 5912764 9785620
Water Consumption in Office m³ 13194 11009

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Electricity Usage Reduction Percentage Compared to Last Year % -11

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2019 2020 2021
Packaging Materials Consumed tonnes 14072 14089 10918

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021
Number of Total Employees count 58041 54525
Percentage of Contractors percent 1 1
Percentage of Employees Aged 30-50 percent 46 45
Percentage of Employees Aged Above 50 percent 17 19
Percentage of Employees Aged Below 30 percent 37 36
Percentage of Employees in Hong Kong percent 19 20
Percentage of Employees in Mainland China percent 10 10
Percentage of Employees in Overseas percent 71 70
Percentage of Female Employees percent 41 41
Percentage of Full-time Employees percent 54 55
Percentage of Male Employees percent 59 59
Percentage of Part-time Employees percent 45 44
Percentage of Temporary Workers percent 45 44

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021
Turnover Rate of Employees Aged 30-50 Percentage 8 15
Turnover Rate of Employees Aged Above 50 Percentage 5 8
Turnover Rate of Employees Aged Below 30 Percentage 12 20
Turnover Rate of Employees in Hong Kong Percentage 15 18
Turnover Rate of Employees in Mainland China Percentage 6 7
Turnover Rate of Employees in Overseas Percentage 8 17
Turnover Rate of Female Employees Percentage 9 16
Turnover Rate of Male Employees Percentage 11 18

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2021
Number of Work-related Fatalities Number 2 2

Lost days due to work injury.

Standard Indicator Unit 2020 2021
Lost Days Due to Work-related Injuries Lost days 10437 11425
Lost Working Days Due to Work-related Injuries (Employees) Lost days 10437 11425

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021
Percentage of Trained Female Employees Percentage 51 71
Percentage of Trained Male Employees Percentage 53 67

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021
Average Training Hours (Female) hours 9.1 11.6
Average Training Hours (General Staff) hours 9.1 8.5
Average Training Hours (Male) hours 9.5 11
Average Training Hours (Senior Management) hours 8.3 10.5
Total Training Hours hours 32169

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021
Number of Products and Service Related Complaints Number 10479 18893

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021
Investment in Education Donation million HKD 10
Total Cash Donations million HKD 134
Total Public Welfare Donations million HKD 134
Total Social Investment million HKD 134