2021 CHINA PACIFIC INSURANCE SUSTAINABILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions (kg) | kg | 35474 | 21196 | 19219 | 74 |
| Particulate matter emission density (kg/RMB 100 M) | kg/RMB 100 M | 0.83 | 0.48 | 0.41 | 74 |
| Particulate matter emissions (kg) | kg | 3202 | 2023 | 1818 | 74 |
| Sulfur dioxide emission density (kg/RMB 100 M) | kg/RMB 100 M | 0.11 | 0.07 | 0.04 | 74 |
| Sulfur dioxide emissions (kg) | kg | 437 | 303 | 160 | 74 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| GHG emission density (scope 1) (tCO2e/RMB 100 M) | tCO2e/RMB 100 M | 0.96 | 1.01 | 1.35 | 74 |
| GHG emission density (scope 2) (tCO2e/RMB 100 M) | tCO2e/RMB 100 M | 37.86 | 24.29 | 22.69 | 74 |
| GHG emissions (Scope 1) (tCO2e) | tCO2e | 3692 | 4255 | 5931 | 74 |
| GHG emissions (Scope 2) (tCO2e) | tCO2e | 145933 | 102556 | 99993 | 74 |
| GHG emissions per capita | tons of CO₂ equivalent/person | 1.43 | 0.98 | 0.93 | 9 |
| Nitrogen oxide emission density (kg/RMB 100 M) | kg/RMB 100 M | 9.2 | 5.02 | 4.36 | 74 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Lead-acid batteries (kg) | kg | 9449 | 75 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Household waste (kg) | kg | 8064328 | 75 | ||
| Lamps (kg) | kg | 13837 | 75 | ||
| Office paper usage | kg | 578917 | 357769 | 494722 | 76 |
| Printer drum (kg) | kg | 105801 | 75 | ||
| Printer ribbon (kg) | kg | 1235 | 75 | ||
| Toner cartridge (kg) | kg | 1489 | 75 | ||
| Toner power (kg) | kg | 2980 | 75 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Chengdu Data Center electricity consumption | 10000 kWh | 3142 | 3371 | 3623 | 76 |
| Electricity consumption in buildings (kWh) | kWh | 177715122 | 102864519 | 168742558 | 75 |
| Luojiang Data Center electricity consumption | 10000 kWh | 211 | 1280 | 2140 | 76 |
| Natural gas efficiency in buildings (m³/RMB 100 M) | m³/RMB 100 M | 437.5 | 460.41 | 434.48 | 75 |
| Natural gas usage in buildings (m³) | m³ | 1686504 | 1943781 | 1914525 | 75 |
| Tianlinlu Data Center electricity consumption | 10000 kWh | 3002 | 2880 | 2395 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | 3075903 | 1418710 | 2375863 | 75 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Chengdu Data Center PUE | 1.75 | 1.55 | 1.54 | 76 | |
| Electricity efficiency in buildings (kWh/RMB 100 M) | kWh/RMB 100 M | 46101.22 | 24364.97 | 38294.62 | 75 |
| Luojiang Data Center PUE | 2.48 | 1.6 | 1.55 | 76 | |
| Tianlinlu Data Center PUE | 1.74 | 1.7 | 1.82 | 76 | |
| Water efficiency (t/RMB 100 M) | t/RMB 100 M | 797.95 | 336.04 | 539.18 | 75 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Afforestation in the Three-Rivers Headwater Region - Partner Forest area | mu (approx. 100.5 ha.) | 1500 | 26 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Corporate annuity participation rate | % | 86 | 87 | 85 | 9 | ||||||||
| Female employment rate | % | 53.1 | 53.2 | 52.91 | 9 | ||||||||
| Fortune Global 500 ranking | 467 | 450 | 429 | 384 | 328 | 251 | 252 | 220 | 199 | 193 | 158 | 8 | |
| Number of Han employees | 110588 | 112103 | 108097 | 79 | |||||||||
| Number of contract employees | persons | 109600 | 110940 | 107000 | 78 | ||||||||
| Number of disabled employees | Persons | 104 | 139 | 137 | 77 | ||||||||
| Number of employees | Persons | 116811 | 118119 | 114108 | 9 | ||||||||
| Number of employees aged 30 and under | persons | 44963 | 39360 | 33088 | 78 | ||||||||
| Number of employees aged 31-40 | persons | 45995 | 50242 | 52042 | 78 | ||||||||
| Number of employees aged 41-50 | persons | 20418 | 21447 | 21240 | 78 | ||||||||
| Number of employees aged 51 and over | persons | 5435 | 7070 | 7738 | 78 | ||||||||
| Number of employees in Central China | persons | 13543 | 15229 | 78 | |||||||||
| Number of employees in Eastern China | persons | 44649 | 44525 | 78 | |||||||||
| Number of employees in Northeastern China | persons | 6890 | 6327 | 78 | |||||||||
| Number of employees in Northern China | persons | 17171 | 12306 | 78 | |||||||||
| Number of employees in Northwestern China | persons | 6905 | 6663 | 78 | |||||||||
| Number of employees in Southern China | persons | 15007 | 15894 | 78 | |||||||||
| Number of employees in Southwestern China | persons | 13954 | 13164 | 78 | |||||||||
| Number of female employees | persons | 62022 | 62837 | 60375 | 78 | ||||||||
| Number of foreign employees | Persons | 3 | 73 | 33 | 77 | ||||||||
| Number of male employees | persons | 54789 | 55282 | 53733 | 78 | ||||||||
| Number of minority employees | 6223 | 5943 | 5978 | 79 | |||||||||
| Number of new employees this year | Persons | 22241 | 14558 | 12823 | 77 | ||||||||
| Number of regular employees | persons | 6784 | 6796 | 6815 | 78 | ||||||||
| Percentage of female executives | % | 14 | 27 | 27 | 9 | ||||||||
| Retired employees | persons | 427 | 383 | 293 | 78 | ||||||||
| Total number of employees | Persons | 116811 | 118119 | 114108 | 77 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate for employees aged 30 and under | % | 19.95 | 26.69 | 79 |
| Employee turnover rate for employees aged 31-40 | % | 10 | 13.21 | 79 |
| Employee turnover rate for employees aged 41-50 | % | 3.56 | 4.45 | 79 |
| Employee turnover rate for employees aged 51 and over | % | 3.73 | 2.28 | 79 |
| Employee turnover rate in Central China | % | 11.31 | 14.06 | 79 |
| Employee turnover rate in Eastern China | % | 10.3 | 15.74 | 79 |
| Employee turnover rate in Northeastern China | % | 29.27 | 12.57 | 79 |
| Employee turnover rate in Northern China | % | 6.53 | 9.47 | 79 |
| Employee turnover rate in Northwestern China | % | 11.01 | 13.08 | 79 |
| Employee turnover rate in Southern China | % | 19.32 | 20.15 | 79 |
| Employee turnover rate in Southwestern China | % | 16.02 | 16.1 | 79 |
| Female employee turnover rate | % | 10.93 | 13.74 | 79 |
| Male employee turnover rate | % | 14.48 | 15.49 | 79 |
| Overall employee turnover rate | % | 12.59 | 14.54 | 79 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work injury (Days) | Days | 2741 | 1994 | 2011 | 80 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Female employee training rate (%) | % | 52 | 80 | ||
| Male employee training rate (%) | % | 48 | 80 | ||
| Middle management training rate (%) | % | 5 | 80 | ||
| Number of video/teleconferences | Times | 18763 | 20125 | 25906 | 9 |
| Ordinary employee training rate (%) | % | 94.3 | 80 | ||
| Senior management training rate (%) | % | 0.7 | 80 | ||
| Teleconferences (Times) | Times | 1191 | 732 | 436 | 77 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for female employees (Hours) | Hours | 42.5 | 37.4 | 101.7 | 80 |
| Average training hours for male employees (Hours) | Hours | 38.1 | 38.2 | 93.9 | 80 |
| Average training hours for middle management (Hours) | Hours | 42.4 | 55.6 | 93.9 | 80 |
| Average training hours for ordinary employees (Hours) | Hours | 38.5 | 36.4 | 98.7 | 80 |
| Average training hours for senior management (Hours) | Hours | 70.1 | 92.2 | 100.8 | 80 |
| Total expenditure on employee training (RMB 10000) | RMB 10000 | 7752 | 5686 | 3794 | 80 |
| Training hours per capita | Hours | 40.4 | 37.8 | 98 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of Suppliers by Region (Central China) | number | 10 | 11 | 81 | |
| Number of Suppliers by Region (Eastern China) | number | 386 | 363 | 81 | |
| Number of Suppliers by Region (Northeastern China) | number | 2 | 3 | 81 | |
| Number of Suppliers by Region (Northern China) | number | 138 | 130 | 81 | |
| Number of Suppliers by Region (Northwestern China) | number | 1 | 81 | ||
| Number of Suppliers by Region (Overseas Suppliers) | number | 7 | 5 | 3 | 81 |
| Number of Suppliers by Region (Southern China) | number | 44 | 53 | 81 | |
| Number of Suppliers by Region (Southwestern China) | number | 15 | 12 | 81 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Auto insurance complaints (Property Insurance) | % | 73 | 81 | ||
| CPIC Health Insurance telephone customer service satisfaction rate | % | 99.2 | 99.7 | 99.7 | 83 |
| Changjiang Pension 400 Customer Service Hotline satisfaction rate | % | 97.8 | 99.2 | 98.8 | 83 |
| Claim disputes (Health Insurance) | % | 95 | 81 | ||
| Claim disputes (Life Insurance) | % | 47 | 81 | ||
| Claim disputes (Property Insurance) | % | 79 | 81 | ||
| Consumer complaints by region (Eastern China, Health Insurance) | 57 | 81 | |||
| Consumer complaints by region (Eastern China, Life Insurance) | 26 | 81 | |||
| Consumer complaints by region (Eastern China, Property Insurance) | 35 | 81 | |||
| E-invoices | 10000 | 2730 | 4248 | 3218 | 76 |
| E-letter subscription rate | 10000 | 26979 | 29677 | 32645 | 76 |
| Group number of customers | 10000 | 13998 | 14894 | 16839 | 9 |
| Life Insurance Complaint Response - 20-second service rate (%) | % | 99.1 | 99.6 | 99.48 | 82 |
| Life Insurance Complaint Response - Incoming call completing rate (%) | % | 99.11 | 99.76 | 99.51 | 82 |
| Life Insurance Complaint Response - Incoming call service satisfaction rate (%) | % | 94.76 | 96.29 | 96.48 | 82 |
| Mobile claims (10000) | 10000 | 771 | 729 | 863 | 77 |
| Mobile service endorsements | 10000 | 4682 | 4959 | 4419 | 76 |
| Non-auto insurance complaints (Property Insurance) | % | 27 | 81 | ||
| Number of complaints per 10000 policies (Health Insurance) | Times/10000 policies | 1.07 | 81 | ||
| Number of complaints per 10000 policies (Life Insurance) | Times/10000 policies | 0.45 | 81 | ||
| Number of complaints per 10000 policies (Property Insurance) | Times/10000 policies | 0.02 | 81 | ||
| Number of complaints per RMB 100 M (Health Insurance) | Times/RMB 100 M | 4.32 | 81 | ||
| Number of complaints per RMB 100 M (Life Insurance) | Times/RMB 100 M | 4.66 | 81 | ||
| Number of complaints per RMB 100 M (Property Insurance) | Times/RMB 100 M | 3.61 | 81 | ||
| Number of complaints transferred from the supervision department (Health Insurance) | Times | 21 | 81 | ||
| Number of complaints transferred from the supervision department (Life Insurance) | Times | 9769 | 81 | ||
| Number of complaints transferred from the supervision department (Property Insurance) | Times | 5471 | 81 | ||
| Number of electronic policies | 10000 copies | 21881 | 43524 | 61444 | 9 |
| Other disputes (Health Insurance) | % | 5 | 81 | ||
| Other disputes (Life Insurance) | % | 42 | 81 | ||
| Property Insurance Complaint Response - 95500 telephone service IVR satisfaction rate (%) | % | 99.98 | 99.98 | 99.99 | 82 |
| Property Insurance Complaint Response - Average payment cycle for claims (auto insurance) (days) | days | 9.5 | 10.1 | 8.8 | 82 |
| Property Insurance Complaint Response - Average payment cycle for claims under RMB 10000 (auto insurance) (days) | days | 8.3 | 8.6 | 8.7 | 82 |
| Property Insurance Complaint Response - Incoming call completing rate (%) | % | 99.81 | 99.28 | 98.62 | 82 |
| Property Insurance Complaint Response - One-time settlement rate of property insurance complaints (%) | % | 96 | 96 | 95 | 82 |
| Property Insurance Complaint Response - Timely handling rate of property insurance complaints (%) | % | 100 | 100 | 100 | 82 |
| Proportion of mobile life insurance | % | 87 | 85 | 87 | 76 |
| Sales disputes (Life Insurance) | % | 11 | 81 | ||
| Sales disputes (Property Insurance) | % | 21 | 81 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling rate (Health Insurance) | % | 100 | 81 | ||
| Complaint handling rate (Life Insurance) | % | 100 | 81 | ||
| Complaint handling rate (Property Insurance) | % | 100 | 81 | ||
| E-approvals | 10000 | 3238 | 3363 | 3552 | 76 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| E-signatures (10000) | 10000 | 10522 | 17027 | 20262 | 77 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Life Insurance Number of penalties | Times | 6 | 24 | 20 | 83 |
| Life Insurance Number of warnings | Times | 1 | 1 | 7 | 83 |
| Life Insurance Total fines | RMB 10000 | 94 | 297 | 304 | 83 |
| Property Insurance Number of penalties | Times | 11 | 29 | 31 | 83 |
| Property Insurance Number of warnings | Times | 3 | 2 | 4 | 83 |
| Property Insurance Total fines | RMB 10000 | 238 | 481 | 604 | 83 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Annual E-policies | 10000 | 21881 | 43524 | 61444 | 76 |
| Number of board meetings | Times | 9 | 10 | 6 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of employees participating in anti-corruption training | Person-times | 12691 | 17131 | 9 |
| Number of people trained (Anti-corruption Training) | Persons | 12691 | 17131 | 77 |
| Training hours (Anti-corruption Training) | Hours | 9515 | 12843 | 77 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Brand value | billion USD | 5.3 | 8.7 | 10.7 | 14 | 15.4 | 8 |
| Brand value ranking in Top 100 World's Most Valuable Insurance Brands | 16 | 6 | 6 | 6 | 5 | 8 | |
| Brand value ranking in Top 500 Global Brand Values | 119 | 8 | |||||
| Number of investor services | 650 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Donation and sponsorship | RMB M | 50 | 75 | 81 | 9 |
| Group net assets | RMB M | 178427 | 215224 | 226741 | 9 |
| SMS notifications (10000) | 10000 | 188110 | 232184 | 220770 | 77 |
| Video conferences (Times) | Times | 17572 | 19393 | 25470 | 77 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 3202 | 2023 | 1818 |
| NOₓ Emissions | kg | 35474 | 21196 | 19219 |
| PM Emission Intensity (By Revenue) | kg/RMB 100 M | 0.83 | 0.48 | 0.41 |
| SOₓ Emission Intensity (By Revenue) | kg/RMB 100 M | 0.11 | 0.07 | 0.04 |
| SOₓ Emissions | kg | 437 | 303 | 160 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 3692 | 4255 | 5931 |
| GHG Removals from Newly Planted Trees | tons of CO2 | |||
| Indirect Energy Emissions (Scope 2) | tCO2e | 145933 | 102556 | 99993 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e/RMB 100 M | 0.96 | 1.01 | 1.35 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e/RMB 100 M | 37.86 | 24.29 | 22.69 |
| Total GHG Emissions | tCO2e | 149625 | 106811 | 105924 |
| Total GHG Emissions Intensity (By Employee) | tons of CO₂ equivalent/person | 1.43 | 0.98 | 0.93 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous Waste (Used Batteries) | kg | 9449 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | kg | 8064328 | ||
| Non-Hazardous Waste (Electronic Waste) | kg | 121342 | ||
| Paper Waste | kg | 578917 | 357769 | 494722 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons of CO2 per year |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Natural Gas Consumption | m³ | 1686504 | 1943781 | 1914525 |
| Purchased Electricity | kWh | 177715122 | 102864519 | 168742558 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | 3075903 | 1418710 | 2375863 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh/RMB 100 M | 21736.25 | -13929.65 |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 47.15 | -57.18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 66413 | 71689 | 73282 |
| Number of Employees Aged Above 50 | persons | 5435 | 7070 | 7738 |
| Number of Employees Aged Below 30 | persons | 44963 | 39360 | 33088 |
| Number of Employees in Central China | persons | 13543 | 15229 | |
| Number of Employees in East China | persons | 44649 | 44525 | |
| Number of Employees in North China | persons | 17171 | 12306 | |
| Number of Employees in Northeast China | persons | 6890 | 6327 | |
| Number of Employees in Northwest China | persons | 6905 | 6663 | |
| Number of Employees in South China | persons | 15007 | 15894 | |
| Number of Employees in Southwest China | persons | 13954 | 13164 | |
| Number of Female Employees | persons | 62022 | 62837 | 60375 |
| Number of Male Employees | persons | 54789 | 55282 | 53733 |
| Number of New Employees | persons | 22241 | 14558 | 12823 |
| Number of Total Employees | persons | 116811 | 118119 | 114108 |
| Percentage of Female Employees | % | 53.1 | 53.2 | 52.91 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 13.56 | 17.66 |
| Turnover Rate of Employees Aged Above 50 | % | 3.73 | 2.28 |
| Turnover Rate of Employees Aged Below 30 | % | 19.95 | 26.69 |
| Turnover Rate of Employees in Central China | % | 11.31 | 14.06 |
| Turnover Rate of Employees in East China | % | 10.3 | 15.74 |
| Turnover Rate of Employees in North China | % | 6.53 | 9.47 |
| Turnover Rate of Employees in Northeast China | % | 29.27 | 12.57 |
| Turnover Rate of Employees in Northwest China | % | 11.01 | 13.08 |
| Turnover Rate of Employees in South China | % | 19.32 | 20.15 |
| Turnover Rate of Employees in Southwest China | % | 16.02 | 16.1 |
| Turnover Rate of Female Employees | % | 10.93 | 13.74 |
| Turnover Rate of Male Employees | % | 14.48 | 15.49 |
| Turnover Rate of Total Employees | % | 12.59 | 14.54 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 2741 | 1994 | 2011 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Female Employees | % | 52 |
| Percentage of Trained General Employees | % | 94.3 |
| Percentage of Trained Male Employees | % | 48 |
| Percentage of Trained Middle Management | % | 5 |
| Percentage of Trained Senior Management | % | 0.7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 42.5 | 37.4 | 101.7 |
| Average Training Hours (General Staff) | Hours | 38.5 | 36.4 | 98.7 |
| Average Training Hours (Male) | Hours | 38.1 | 38.2 | 93.9 |
| Average Training Hours (Middle Management) | Hours | 42.4 | 55.6 | 93.9 |
| Average Training Hours (Senior Management) | Hours | 70.1 | 92.2 | 100.8 |
| Average Training Hours per Employee | Hours | 40.4 | 37.8 | 98 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Suppliers in Central China | number | 10 | 11 | |
| Number of Suppliers in East China | number | 386 | 363 | |
| Number of Suppliers in North China | number | 138 | 130 | |
| Number of Suppliers in Northeast China | number | 2 | 3 | |
| Number of Suppliers in Northwest China | number | 1 | ||
| Number of Suppliers in Overseas | number | 7 | 5 | 3 |
| Number of Suppliers in South China | number | 44 | 53 | |
| Number of Suppliers in Southwest China | number | 15 | 12 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.98 | 99.98 | 99.99 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Attendance for Anti-corruption Training | Person-times | 12691 | 17131 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Persons | 12691 | 17131 |
| Total Hours of Anti-corruption Training | Hours | 9515 | 12843 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Cash Donations | RMB M | 50 | 75 | 81 |
| Total Public Welfare Donations | RMB M | 50 | 75 | 81 |
| Total Social Investment | RMB M | 50 | 75 | 81 |