SUSTAINABLE DEVELOPMENT REPORT 2021 OF SINO-OCEAN GROUP
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse Gas Emissions Scope 3 | tCO2e | 23835.98 | 17062.89 | 61 | |
| NOx Emissions | kg | 1883.8 | 1007.61 | 135.21 | 61 |
| Retail Refrigerant Consumption | kg | 6088.38 | 3933.2 | 4380.86 | 61 |
| SOx Emissions | kg | 61.91 | 15.16 | 26.24 | 61 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse Gas Emissions Scope 1 | tCO2e | 13524.11 | 18981.95 | 61 | |
| Greenhouse Gas Emissions Scope 2 | tCO2e | 79007.75 | 124437.66 | 61 | |
| Intensity of Greenhouse Gas Emissions | tCO2e/RMB Ten Thousand Revenue | 0.037 | 0.021 | 0.025 | 61 |
| Total Greenhouse Gas Emissions | tCO2e | 116367.84 | 160481.9 | 61 | |
| Total Greenhouse Gas Emissions (tCO2e) | tCO2e | 188469.06 | 116367.84 | 160481.9 | 61 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Intensity of Hazardous Waste | kg/RMB Ten Thousand Revenue | 0.008 | 0.007 | 0.004 | 62 |
| Total Amount of Hazardous Waste | t | 374.99 | 381.75 | 235.49 | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Intensity of Non-Hazardous Waste | t/RMB Ten Thousand Revenue | 0.01 | 0.01 | 0.002 | 62 |
| Intensity of Total Office Paper Consumption | kg/m² | 0.71 | 1.23 | 0.63 | 62 |
| Total Amount of Recycled Waste | t | 14201.99 | 15377.77 | 5929.33 | 62 |
| Total Non-Hazardous Waste | t | 45357.51 | 49348.76 | 13070.4 | 62 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Carbon emissions/energy consumption intensity reduction target (compared with the base year of 2018) | % | 35% | 49 |
| Group emission intensity reduction target (relative to 2018 level) | 35% | 11 | |
| Scope 2 emission per unit of revenue reduction target (residential development and property development and operation business, as well as other businesses) | 19% | 11 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Non-hazardous waste to landfill reduction target (compared with the base year of 2019) | % | 75% | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Intensity of Energy Consumption | GJ/RMB Ten Thousand Revenue | 0.3 | 0.14 | 0.16 | 61 |
| Renewable Energy Consumption | kWh | 230807.5 | 242743.05 | 258800.8 | 61 |
| Total Energy Consumption | GJ | 1542451.78 | 803732.43 | 1054421.04 | 61 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Intensity of Water Consumption in Offices | L/m² | 1.47 | 1.86 | 0.59 | 62 |
| Total Water Consumption | m³ | 15181660.94 | 3150647.83 | 3557922.58 | 62 |
| Water Consumption Intensity | m³/RMB Ten Thousand Revenue | 2.98 | 0.56 | 0.55 | 62 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Energy consumption per unit of revenue reduction for residential development and operation business (compared with the base year of 2020) | % | 19% | 49 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Water resource consumption intensity reduction target (compared with the base year of 2019) | % | 10% | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total Office Paper Consumption | kg | 57652.72 | 50489.36 | 95190.75 | 62 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Area of certified green building projects | square meters | 12369579 | 53 | ||
| Area of new certified green building projects | square meters | 1458182 | 53 | ||
| Area of new registered green building projects | square meters | 6379995 | 53 | ||
| Area of registered green building projects | square meters | 23417748 | 53 | ||
| CCXAP rating for 3.5-year green notes issued after the reporting period | BBB+ | 51 | |||
| CCXAP rating for 3.5-year green notes issued during the reporting period | BBB+ | 51 | |||
| CCXAP rating for 5-year green notes issued during the reporting period | BBB+ | 51 | |||
| GRESB ESG rating (Global Real Estate Sustainability Benchmark), Public Disclosure Level | A | 26 | |||
| GRESB ESG rating (Global Real Estate Sustainability Benchmark), residential developers, East Asia ranking | rank | 1 | 26 | ||
| GRESB ESG rating (Global Real Estate Sustainability Benchmark), residential developers, world ranking | rank | 2 | 26 | ||
| Green bond proceeds allocated to Cityluxe (Wuhan) | USD million | 3.17 | 51 | ||
| Green bond proceeds allocated to Hanyangtze Opus (Wuhan) | USD million | 1.13 | 51 | ||
| Green bond proceeds allocated to Serenity Mansion (Wuxi) | USD million | 0.53 | 51 | ||
| Green bond proceeds allocated to Sino-Ocean Taikoo Li (Chengdu) | USD million | 0.53 | 51 | ||
| Green bond proceeds allocated to The Riverside Mansion (Wuxi) | USD million | 0.53 | 51 | ||
| Green bond proceeds allocated to The Upper Mansion (Suzhou) | USD million | 1.31 | 51 | ||
| Green bond proceeds fully allocated to green building projects | USD million | 7.2 | 51 | ||
| Hang Seng Corporate Sustainability Benchmark Index, public disclosure rating | A | 26 | |||
| MSCI ESG rating | A | 26 | |||
| Number of certified green building projects | projects | 95 | 53 | ||
| Number of new certified green building projects | projects | 9 | 53 | ||
| Number of registered green building projects | projects | 162 | 53 | ||
| Share of self-held projects with highest star-level of green building standards | % | 100% | 49 | ||
| US dollar guaranteed green notes issued after the reporting period | USD million | 200 | 51 | ||
| US dollar guaranteed green notes issued during the reporting period | USD million | 400 | 51 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Fitch rating for 3.5-year green notes issued after the reporting period | BBB | 51 | ||
| Fitch rating for 3.5-year green notes issued during the reporting period | BBB | 51 | ||
| Fitch rating for 5-year green notes issued during the reporting period | BBB | 51 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average age of employees | years | 34.6 | 34.1 | 32.9 | 34.3 | 34.3 | 64 |
| Average age of new employees | years | 29 | 30.9 | 31.1 | 31.6 | 31.8 | 65 |
| Average age of senior management | years | 42 | 40 | 43 | 43.4 | 43.4 | 66 |
| Female ratio of senior management | 25% | 17% | 20% | 20% | 20% | 66 | |
| Male ratio of senior management | 75% | 83% | 80% | 80% | 80% | 66 | |
| New employees by age 30–50 | people | 2050 | 65 | ||||
| New employees by age < 30 | people | 2295 | 65 | ||||
| New employees by age > 50 | people | 112 | 65 | ||||
| New employees in Central China Region | people | 416 | 65 | ||||
| New employees in Commercial Management | people | 16 | 65 | ||||
| New employees in East China Region | people | 342 | 65 | ||||
| New employees in Health and Elderly Care | people | 320 | 65 | ||||
| New employees in North China Region | people | 388 | 65 | ||||
| New employees in Northeast China Region | people | 320 | 65 | ||||
| New employees in Other Departments | people | 194 | 65 | ||||
| New employees in Property Management | people | 361 | 65 | ||||
| New employees in South China Region | people | 145 | 65 | ||||
| New employees in Southwest China Region | people | 181 | 65 | ||||
| Number of employees aged 30–49 | people | 8633 | 64 | ||||
| Number of employees aged <30 | people | 445 | 64 | ||||
| Number of employees aged ≥50 | people | 3759 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Capital | people | 865 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Commercial Management | people | 683 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Construction | people | 1124 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Education | people | 532 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Engineering | people | 1398 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Health | people | 293 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Investment | people | 150 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Land Limited | people | 1612 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Property Management | people | 758 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Real Estate | people | 843 | 64 | ||||
| Number of employees in Beijing Sino-Ocean Service | people | 545 | 64 | ||||
| Number of employees in other departments | people | 68 | 64 | ||||
| Number of ethnic minorities represented among employees | 28 | 64 | |||||
| Number of senior management staff | 336 | 362 | 113 | 160 | 113 | 66 | |
| Percentage of employees aged 30–49 | 67% | 64 | |||||
| Percentage of employees aged <30 | 4% | 64 | |||||
| Percentage of employees aged ≥50 | 29% | 64 | |||||
| Percentage of employees with PhD or doctoral degree | 1% | 64 | |||||
| Percentage of employees with bachelor's degree | 34% | 64 | |||||
| Percentage of employees with master's degree | 13% | 64 | |||||
| Percentage of employees with postgraduate or below education | 52% | 64 | |||||
| Percentage of ethnic minority employees | 5.4% | 64 | |||||
| Percentage of local employees | 40.6% | 64 | |||||
| Percentage of senior management staff of total | 3.59% | 2.94% | 0.95% | 1.17% | 0.90% | 66 | |
| Proportion of locally recruited senior management members | 67% | 67% | 75% | 25% | 30% | 66 | |
| Total number of employees (all business units) | people | 12837 | 64 | ||||
| Total number of formal employees | people | 9369 | 12323 | 11872 | 13712 | 12837 | 64 |
| Total number of informal employees | people | 359 | 399 | 540 | 597 | 828 | 64 |
| Total number of new employees | people | 4184 | 5184 | 5891 | 5148 | 4457 | 65 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average age of departed employees | years | 32.1 | 33 | 32.7 | 32.9 | 32.7 | 65 |
| Departed employees by age 30–50 | 40% | 65 | |||||
| Departed employees by age < 30 | 56% | 65 | |||||
| Departed employees by age > 50 | 4% | 65 | |||||
| Total number of departed employees | people | 2788 | 3618 | 4104 | 4696 | 3278 | 65 |
| Turnover rate by gender - Female | -10% | 65 | |||||
| Turnover rate by gender - Male | -15.5% | 65 | |||||
| Turnover rate in Central China Region | 25.0% | 65 | |||||
| Turnover rate in East China Region | 23.5% | 65 | |||||
| Turnover rate in Health and Elderly Care | 9.2% | 65 | |||||
| Turnover rate in North China Region | 23.0% | 65 | |||||
| Turnover rate in Northeast China Region | 29.8% | 65 | |||||
| Turnover rate in Other Departments | 14.9% | 65 | |||||
| Turnover rate in Property Management | 25.7% | 65 | |||||
| Turnover rate in South China Region | 32.5% | 65 | |||||
| Turnover rate in Southwest China Region | 22.9% | 65 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work-related injuries | 5 | 72 |
Lost days due to work injury.
| Indicator | Unit | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Accident rate per million square meters (including suppliers and contractors) | 1.89 | 0.45 | 0.17 | 0.3 | 0.29 | 0.06 | 0.12 | 0.06 | 0.12 | 0.1 | 0.1 | 0.1 | 72 | |
| Number of working days lost due to work-related injuries | days | 41 | 72 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Construction System Personnel Training coverage rate | 100% | 72 | |
| Safety inspection pass rate | 100% | 72 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Develop Courseware | sets | 255 | 72 |
| Organizing Training sessions | sessions | 768 | 72 |
| Trainees (participants in safety education and training) | participants | 17446 | 72 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total Training in Occupational Safety and Health | hours | 5214 | 72 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of new registered green building projects | projects | 28 | 53 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer Satisfaction (%) | % | 76 | 76 | 78 | 81 | 87 | 41 |
| Group-wide customer satisfaction | Points | 87 | 41 | ||||
| Overall Loyalty Satisfaction (%) | % | 75 | 75 | 76 | 76 | 70 | 41 |
| Resolution Rate | 100% | 41 | |||||
| Total Customer Complaints Received | CALLS | 9578 | 41 | ||||
| Total Customer Complaints Resolved | CALLS | 9578 | 41 | ||||
| Very/relatively satisfied (%) | % | 76 | 78 | 81 | 81 | 90 | 41 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Quality inspection actual measurement average score | points | 96.87 | 97.13 | 97.15 | 97.09 | 98.41 | 37 |
| Quality inspection actual measurement proportion of 80-90 points | 13% | 5% | 13% | 16% | 13% | 37 | |
| Quality inspection actual measurement proportion of 90-100 points | 87% | 95% | 87% | 84% | 87% | 37 | |
| Quality inspection delivery assessment average score | points | 71.41 | 75.12 | 81.28 | 84.16 | 84.95 | 37 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Moody's rating for 3.5-year green notes issued after the reporting period | Baa3 | 51 | ||
| Moody's rating for 3.5-year green notes issued during the reporting period | Baa3 | 51 | ||
| Moody's rating for 5-year green notes issued during the reporting period | Baa3 | 51 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Sustainalytics ESG risk rating, percentile ranking | percentile | 12 | 26 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Coupon rate of 3.5-year green notes issued after the reporting period | % | 2.7 | 51 | |
| Coupon rate of 3.5-year green notes issued during the reporting period | % | 2.7 | 51 | |
| Coupon rate of 5-year green notes issued during the reporting period | % | 3.25 | 51 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| NOₓ Emissions | kg | 1883.8 | 1007.61 | 135.21 |
| SOₓ Emissions | kg | 61.91 | 15.16 | 26.24 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 13524.11 | 18981.95 | |
| Indirect Energy Emissions (Scope 2) | tCO2e | 79007.75 | 124437.66 | |
| Total GHG Emissions | tCO2e | 188469.06 | 116367.84 | 160481.9 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB Ten Thousand Revenue | 0.037 | 0.021 | 0.025 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Hazardous Waste | t | 374.99 | 381.75 | 235.49 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB Ten Thousand Revenue | 0.008 | 0.007 | 0.004 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste Recycled | t | 14201.99 | 15377.77 | 5929.33 |
| Total Non-Hazardous Waste Intensity (By Revenue) | t/RMB Ten Thousand Revenue | 0.01 | 0.01 | 0.002 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2018 | % | 35 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 75 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | GJ/RMB Ten Thousand Revenue | 0.3 | 0.14 | 0.16 |
| Renewable Energy Consumption | kWh | 230807.5 | 242743.05 | 258800.8 |
| Total Energy Consumption | GJ | 1542451.78 | 803732.43 | 1054421.04 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | m³ | 15181660.94 | 3150647.83 | 3557922.58 |
| Water Consumption Intensity (By Revenue) | m³/RMB Ten Thousand Revenue | 2.98 | 0.56 | 0.55 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 19 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 10 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | kg | 57652.72 | 50489.36 | 95190.75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Number of Employees Aged 30-50 | people | 8633 | ||||
| Number of Employees Aged Above 50 | people | 3759 | ||||
| Number of Employees Aged Below 30 | people | 445 | ||||
| Number of Full-time Employees | people | 9369 | 12323 | 11872 | 13712 | 12837 |
| Number of New Employees | people | 4184 | 5184 | 5891 | 5148 | 4457 |
| Number of New Employees (Above 50) | people | 112 | ||||
| Number of New Employees (Aged 30-50) | people | 2050 | ||||
| Number of New Employees (Aged Below 30) | people | 2295 | ||||
| Number of Senior Management Employees | 336 | 362 | 113 | 160 | 113 | |
| Number of Temporary Workers | people | 359 | 399 | 540 | 597 | 828 |
| Number of Total Employees | people | 9369 | 12323 | 11872 | 13712 | 12837 |
| Percentage of Employees Aged 30-50 | % | 67 | ||||
| Percentage of Employees Aged Above 50 | % | 29 | ||||
| Percentage of Employees Aged Below 30 | % | 4 | ||||
| Percentage of Senior Management Employees | % | 3.59 | 2.94 | 0.95 | 1.17 | 0.9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 40 |
| Turnover Rate of Employees Aged Above 50 | % | 4 |
| Turnover Rate of Employees Aged Below 30 | % | 56 |
| Turnover Rate of Employees in Central China | % | 25 |
| Turnover Rate of Employees in East China | % | 23.5 |
| Turnover Rate of Employees in North China | % | 23 |
| Turnover Rate of Employees in Northeast China | % | 29.8 |
| Turnover Rate of Employees in South China | % | 32.5 |
| Turnover Rate of Employees in Southwest China | % | 22.9 |
| Turnover Rate of Female Employees | % | -10 |
| Turnover Rate of Male Employees | % | -15.5 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 41 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Participation Rate of Safety Training | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Trainees (participants in safety education and training) | participants | 17446 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Training Hours | hours | 5214 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | CALLS | 9578 |
| Total Number of Customer Complaints | CALLS | 9578 |