Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Emissions - Nitrogen Oxides (NOₓ) | kg (daily average) | 320 | 307 | 301 | 248 | 255 | 48 |
| Emissions - Sulphur Oxides (SOₓ) | kg (daily average) | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 | 48 |
| Nitrogen oxides (NOx) emissions (Outside Hong Kong) | Tonnes | 227 | 233.9 | 265.7 | 223.7 | 256.6 | 49 |
| Respirable suspended particulates (PM10) emissions (Outside Hong Kong) | Tonnes | 3.01 | 2.35 | 2.99 | 2.54 | 2.61 | 49 |
| Sulphur dioxides (SO₂) emissions (Outside Hong Kong) | Tonnes | 23.3 | 22.7 | 25.9 | 25.1 | 19.2 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carbon intensity of Hong Kong gas production | kgCO2e per unit of town gas | 0.588 | 34 | ||||
| Emissions - Carbon Dioxide (CO₂) | metric tonnes (daily average) | 915 | 892 | 912 | 884 | 893 | 48 |
| Emissions - Greenhouse gases (production equipment) | Tonnes CO₂e | 329741 | 347849 | 357060 | 344549 | 339068 | 48 |
| Scope 1 emissions (Outside Hong Kong) | Tonnes CO₂e | 822000 | 807000 | 843000 | 811000 | 818000 | 49 |
| Scope 1 emissions, Gas Distribution Business in Chinese Mainland | ktCO2e | 41 | 34 | ||||
| Scope 1 emissions, Hong Kong Gas Production | ktCO2e | 339 | 34 | ||||
| Scope 2 emissions (Outside Hong Kong) | Tonnes CO₂e | 423000 | 455000 | 596000 | 597100 | 685100 | 49 |
| Scope 2 emissions, Gas Distribution Business in Chinese Mainland | ktCO2e | 11.654 | 34 | ||||
| Scope 2 emissions, Hong Kong Gas Production | ktCO2e | 1470 | 34 | ||||
| Scope 3 emissions, Gas Distribution Business in Chinese Mainland | ktCO2e | 1.641 | 34 | ||||
| Scope 3 emissions, Hong Kong Gas Production | ktCO2e | 74 | 34 | ||||
| Total Greenhouse gases (GHG) emissions (Outside Hong Kong) | Tonnes CO₂e | 1245000 | 1262000 | 1439000 | 1408100 | 1503100 | 49 |
| Total carbon emissions (Scope 1 and 2), Group | ktCO2e | 1503 | 34 | ||||
| Total emissions (Scope 1, 2, 3), Gas Distribution Business in Chinese Mainland | ktCO2e | 13336 | 34 | ||||
| Total emissions (Scope 1, 2, 3), Hong Kong Gas Production | ktCO2e | 1883 | 34 | ||||
| Vehicle fleet - Diesel | GJ | 1136 | 1429 | 2117 | 1180 | 2102 | 48 |
| Vehicle fleet - Unleaded petrol | GJ | 9679 | 11500 | 10321 | 8797 | 8592 | 48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Chemical waste generated | Daily average in kg per million MJ of town gas | 193 | 38 | 238 | 145 | 132 | 49 |
| Hazardous waste (Liquid) | Litres | 42857 | 39311 | 46982 | 88646 | 557973 | 50 |
| Hazardous waste (Solid) | Tonnes | 1026 | 1125 | 1099 | 1006 | 1940 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Non-hazardous waste (Liquid) | Litres | 83999 | 54912 | 50427 | 46588 | 41437 | 50 |
| Non-hazardous waste (Solid) | Tonnes | 202047 | 215425 | 239050 | 254220 | 321488 | 50 |
| Non-hazardous waste landfilled | Tonnes | 176.9 | 173.2 | 179.4 | 168 | 160.3 | 49 |
| Non-hazardous waste recycled | Tonnes | 189.4 | 236.3 | 179.5 | 153.4 | 154.6 | 49 |
| Polyethylene (PE) pipe recycled | Tonnes | 24.8 | 25.8 | 22.5 | 24.1 | 22 | 49 |
| Scrap metal recycled - from construction and maintenance of plant and pipelines | Tonnes | 92 | 85 | 74 | 82 | 62 | 49 |
| Scrap metal recycled - old gas appliances | Tonnes | 1803 | 1785 | 1678 | 1626 | 1607 | 49 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Reduction target for GHG emissions from the environment per year by 2025 | million tonnes | 10 | 34 |
| Reduction target for group operational GHG emissions by 2025 (vs 2020 baseline) | reduction | 10% | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Diesel consumption (Outside Hong Kong) | GJ | 71848 | 74949 | 101709 | 85499 | 107864 | 49 | |
| Electricity consumption (Outside Hong Kong) | GJ | 2160601 | 2155279 | 2698246 | 2768213 | 2876872 | 49 | |
| Energy consumption - Gas production process - Diesel | GJ | 1373 | 1480 | 1537 | 1300 | 1727 | 48 | |
| Energy consumption - Gas production process - Electricity | GJ | 137142 | 148134 | 164242 | 165304 | 164864 | 48 | |
| Energy consumption - Gas production process - Naphtha | GJ | 628760 | 671808 | 720641 | 665811 | 671774 | 48 | |
| Energy consumption - Gas production process - Natural gas | GJ | 5033398 | 5287485 | 5383688 | 5178927 | 5219173 | 48 | |
| Energy consumption - Gas production process - Synthetic natural gas and landfill gas | GJ | 584126 | 325950 | 42038 | 124985 | 135146 | 48 | |
| Energy consumption - Gas production process - Total energy consumption | GJ | 6544810 | 6078464 | 6484287 | 6311365 | 6359437 | 48 | |
| Energy consumption - Gas production process - Town gas | GJ | 160011 | 172917 | 172701 | 175038 | 166753 | 48 | |
| Energy consumption - Towngas Headquarters - Electricity | GJ | 20921 | 20350 | 20252 | 19384 | 18959 | 48 | |
| Energy consumption - Towngas Headquarters - Town gas | GJ | 2020 | 2104 | 2258 | 1392 | 1391 | 48 | |
| Natural gas consumption (Outside Hong Kong) | GJ | 364522 | 320536 | 386346 | 473302 | 90318 | 49 | |
| Number of EV chargers installed at North Point Headquarters | chargers | 30 | 34 | |||||
| Number of EVs purchased | vehicles | 14 | 34 | |||||
| Other energy consumption (Outside Hong Kong) | GJ | 670472 | 649414 | 950514 | 1150505 | 1086742 | 49 | |
| Target number of work vehicles to be replaced with EVs at North Point Headquarters by 2025 | vehicles | 60 | 34 | |||||
| Unleaded petrol consumption (Outside Hong Kong) | GJ | 10385 | 10789 | 10803 | 10925 | 10191 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Total wastewater discharged (Gas Production) | Daily average in m³ per million MJ of town gas | 304 | 235 | 259 | 250 | 275 | 49 |
| Treated wastewater discharged to marine water bodies (Gas Production) | Daily average in m³ | 82 | 37 | 38 | 37 | 38 | 49 |
| Wastewater discharged to sewage | m³ | 1847850 | 1090574 | 1355895 | 1204141 | 1241922 | 50 |
| Wastewater discharged to sewage (Gas Production) | Daily average in m³ | 258 | 257 | 261 | 232 | 237 | 49 |
| Water consumption (Gas Production) | m³ per million MJ of town gas | 1094363 | 988881 | 995239 | 982034 | 992082 | 49 |
| Water consumption (Outside Hong Kong) | m³ | 4708327 | 4807270 | 4828072 | 5324474 | 5092442 | 49 |
| Water sales (Chinese mainland) | Million tonnes | 467 | 610 | 926 | 917 | 994 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Capital expenditure | HK$ million | 6141 | 6746 | 7053 | 7295 | 8387 | 47 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Gas appliances polyfoam packaging materials avoided | Tonnes | 1.46 | 1.5 | 1.38 | 1.1 | 1.24 | 49 |
| Packaging material use - Carton | Tonnes | 889 | 942 | 946 | 842 | 896 | 48 |
| Packaging material use - Plastic | Tonnes | 0.7 | 0.45 | 0.88 | 1.41 | 1.38 | 48 |
| Packaging material use - Wood | Tonnes | 18 | 19.8 | 17.7 | 15.5 | 15.9 | 48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| All Hong Kong staff – Age 26–35 | Number | 405 | 409 | 444 | 466 | 477 | 47 |
| All Hong Kong staff – Age 36–45 | Number | 475 | 496 | 486 | 480 | 485 | 47 |
| All Hong Kong staff – Age 46–55 | Number | 861 | 823 | 787 | 750 | 683 | 47 |
| All Hong Kong staff – Age ≤25 | Number | 125 | 124 | 139 | 147 | 130 | 47 |
| All Hong Kong staff – Age ≥56 | Number | 536 | 575 | 618 | 653 | 684 | 47 |
| All Hong Kong staff – Female | Number | 511 | 510 | 543 | 545 | 542 | 47 |
| All Hong Kong staff – Full-time | Number | 2388 | 2418 | 2474 | 2495 | 2442 | 47 |
| All Hong Kong staff – General staff | Number | 1309 | 1278 | 1285 | 1310 | 1270 | 47 |
| All Hong Kong staff – Male | Number | 1877 | 1908 | 1943 | 1950 | 1900 | 47 |
| All Hong Kong staff – Middle management | Number | 843 | 889 | 925 | 918 | 901 | 47 |
| All Hong Kong staff – Part-time | Number | 94 | 112 | 118 | 140 | 113 | 47 |
| All Hong Kong staff – Senior management | Number | 236 | 251 | 258 | 261 | 271 | 47 |
| Employees (Total headcount) | Number | 46772 | 49489 | 50352 | 51074 | 52647 | 50 |
| Employees by age group (26–35) | Number | 16527 | 16733 | 16574 | 18181 | 18101 | 50 |
| Employees by age group (36–45) | Number | 14249 | 15024 | 15151 | 14858 | 15157 | 50 |
| Employees by age group (46–55) | Number | 10124 | 11572 | 12225 | 11876 | 12907 | 50 |
| Employees by age group (>=56) | Number | 1744 | 2084 | 2403 | 2343 | 2727 | 50 |
| Employees by age group (≤25) | Number | 4114 | 4065 | 3989 | 3809 | 3745 | 50 |
| Employees by employee category (General staff) | Number | 41281 | 43402 | 43589 | 44972 | 46108 | 50 |
| Employees by employee category (Middle management) | Number | 4506 | 5074 | 5750 | 5013 | 5380 | 50 |
| Employees by employee category (Senior management) | Number | 971 | 1002 | 1003 | 1082 | 1149 | 50 |
| Employees by gender (Female) | Number | 15372 | 16147 | 16273 | 16191 | 16662 | 50 |
| Employees by gender (Male) | Number | 31386 | 33331 | 34069 | 34876 | 35975 | 50 |
| Full-time employees | Number | 46758 | 49478 | 50342 | 51067 | 52637 | 50 |
| Manpower costs | HK$ million | 3035 | 3295 | 3485 | 3284 | 3624 | 47 |
| New recruitment (Total) | Number | 1196 | 3558 | 2736 | 1493 | 2193 | 50 |
| New recruitment - Age group 26-35 | Number | 74 | 95 | 102 | 72 | 84 | 48 |
| New recruitment - Age group 36-45 | Number | 42 | 79 | 72 | 39 | 38 | 48 |
| New recruitment - Age group 46-55 | Number | 15 | 33 | 27 | 19 | 26 | 48 |
| New recruitment - Age group ≤25 | Number | 53 | 44 | 51 | 60 | 68 | 48 |
| New recruitment - Age group ≥56 | Number | 14 | 19 | 18 | 23 | 19 | 48 |
| New recruitment - Female | Number | 50 | 76 | 77 | 62 | 77 | 48 |
| New recruitment - Male | Number | 148 | 149 | 173 | 141 | 158 | 48 |
| New recruitment - Total | Number | 198 | 270 | 250 | 203 | 235 | 48 |
| New recruitment by age group (26–35) | Number | 513 | 1743 | 1201 | 735 | 1023 | 50 |
| New recruitment by age group (36–45) | Number | 285 | 487 | 590 | 281 | 361 | 50 |
| New recruitment by age group (46–55) | Number | 155 | 121 | 152 | 73 | 131 | 50 |
| New recruitment by age group (>=56) | Number | 27 | 21 | 27 | 12 | 11 | 50 |
| New recruitment by age group (≤25) | Number | 216 | 1186 | 786 | 392 | 667 | 50 |
| New recruitment by gender (Female) | Number | 286 | 1140 | 872 | 370 | 658 | 50 |
| New recruitment by gender (Male) | Number | 910 | 2418 | 1864 | 1123 | 1535 | 50 |
| Part-time employees | Number | 14 | 11 | 10 | 7 | 10 | 50 |
| Ratio of male to female – General staff | Ratio | 4.4:1 | 4.5:1 | 4.3:1 | 4.2:1 | 4.3:1 | 47 |
| Ratio of male to female – Middle management | Ratio | 3.0:1 | 3.0:1 | 3.1:1 | 3.0:1 | 2.9:1 | 47 |
| Ratio of male to female – Senior management | Ratio | 3.4:1 | 3.4:1 | 3.3:1 | 3.1:1 | 2.9:1 | 47 |
| Total headcount (Hong Kong gas business) | Number | 2022 | 2052 | 2098 | 2130 | 2106 | 47 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average turnover of workforce (All Hong Kong staff) | % | 6.3 | 7.1 | 6.3 | 5 | 8.9 | 47 |
| Average turnover of workforce (Hong Kong gas business) | % | 5.7 | 6.8 | 5.7 | 3.9 | 8.2 | 47 |
| Average turnover rate | % | 4.1 | 4.1 | 2.8 | 2 | 2.6 | 50 |
| Turnover rate by age group (26–35) | % | 6.5 | 7.2 | 4 | 2.9 | 4 | 50 |
| Turnover rate by age group (36–45) | % | 2.5 | 2 | 2.1 | 1.5 | 1.9 | 50 |
| Turnover rate by age group (46–55) | % | 2.3 | 0.8 | 1.3 | 0.7 | 0.5 | 50 |
| Turnover rate by age group (>=56) | % | 1.6 | 2.2 | 1.3 | 0.8 | 0.8 | 50 |
| Turnover rate by age group (≤25) | % | 7.7 | 7.7 | 6.2 | 4.5 | 5.4 | 50 |
| Turnover rate by gender (Female) | % | 2.5 | 2.5 | 2.6 | 1.7 | 2.1 | 50 |
| Turnover rate by gender (Male) | % | 4.7 | 4.8 | 2.9 | 2.1 | 2.8 | 50 |
| Turnover rate – Age 26–35 | % | 13 | 12.4 | 10.9 | 9.2 | 13.8 | 47 |
| Turnover rate – Age 36–45 | % | 9.4 | 9.3 | 7.3 | 4.3 | 12.2 | 47 |
| Turnover rate – Age 46–55 | % | 4.6 | 5.7 | 5.2 | 2.7 | 5.4 | 47 |
| Turnover rate – Age ≤25 | % | 19.3 | 16.2 | 12.2 | 4.9 | 25.3 | 47 |
| Turnover rate – Age ≥56 | % | 4.1 | 4.1 | 3.7 | 5 | 3.4 | 47 |
| Turnover rate – Female | % | 9.3 | 15.1 | 9.8 | 8.1 | 13.1 | 47 |
| Turnover rate – Male | % | 5.9 | 7 | 4.6 | 4.2 | 7.7 | 47 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident frequency rate (Contractors) | Number of accidents per 100000 man-hours | 0.3 | 0.22 | 0.14 | 0.25 | 0.12 | 47 |
| Accident frequency rate (Hong Kong) | Number of accidents per 100000 man-hours | 0.15 | 0.15 | 0.18 | 0.32 | 0.22 | 47 |
| Accident incidence rate (Hong Kong) | Number of reportable accidents per 1000 employees | 3.4 | 2.4 | 3.1 | 6.1 | 5.1 | 47 |
| Accidents – all industrial injuries (Hong Kong) | Number | 10 | 10 | 12 | 21 | 15 | 47 |
| Reportable accidents (Contractors) | Number | 12 | 9 | 6 | 11 | 5 | 47 |
| Reportable accidents (Hong Kong) | Number | 10 | 7 | 9 | 18 | 15 | 47 |
| Traffic accident injury rate (Hong Kong) | Number of traffic accident injuries per 100 vehicles | 2.31 | 1.05 | 1.46 | 1.47 | 47 |
Lost days due to work injury.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Industrial injury man-days lost (Hong Kong) | Number of man-days | 496 | 201 | 244 | 386 | 1013 | 47 |
| Industrial injury man-days lost (Outside Hong Kong) | Number of man-days | 2153 | 1667 | 1265 | 955 | 1072 | 49 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Safety training (Outside Hong Kong) | Hour | 979628 | 815813 | 864759 | 1158464 | 1230156 | 49 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Percentage of employees who received training (Female) | % | 61.5 | 68.3 | 72.1 | 65.1 | 68.2 | 48 |
| Percentage of employees who received training (General staff) | % | 53 | 68.3 | 54.6 | 78.1 | 48 | |
| Percentage of employees who received training (Male) | % | 61.5 | 62.2 | 63.7 | 59.3 | 63.4 | 48 |
| Percentage of employees who received training (Middle management) | % | 67.6 | 81.8 | 70.4 | 79 | 48 | |
| Percentage of employees who received training (Senior management) | % | 65 | 85 | 73.5 | 71.9 | 48 | |
| Percentage of staff who underwent performance and career reviews - Female | % | 80.8 | 79 | 78.9 | 80 | 78.2 | 48 |
| Percentage of staff who underwent performance and career reviews - General staff | % | 80 | 74.4 | 78.7 | 80.2 | 78.8 | 48 |
| Percentage of staff who underwent performance and career reviews - Male | % | 86.4 | 85.4 | 83.9 | 86.3 | 85.1 | 48 |
| Percentage of staff who underwent performance and career reviews - Middle management | % | 82.9 | 89.9 | 89.4 | 91.4 | 90.7 | 48 |
| Percentage of staff who underwent performance and career reviews - Senior management | % | 85.2 | 80.5 | 79.6 | 83.1 | 81.9 | 48 |
| Percentage of staff who underwent performance and career reviews - Total | % | 85.2 | 83.4 | 82.8 | 84.6 | 83.5 | 48 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average training hours (Female) | Hours | 7.8 | 22.4 | 18 | 12.3 | 12.4 | 48 |
| Average training hours (General staff) | Hours | 13.2 | 36.4 | 25.3 | 29.7 | 48 | |
| Average training hours (Male) | Hours | 11.2 | 31.2 | 25.6 | 19.1 | 24.3 | 48 |
| Average training hours (Middle management) | Hours | 13.2 | 36.3 | 24.4 | 17.6 | 48 | |
| Average training hours (Senior management) | Hours | 5.9 | 17.1 | 9.8 | 7.4 | 48 | |
| Training hours - Average (per employee) | Hours | 10.5 | 28.6 | 22.4 | 17.5 | 21.6 | 48 |
| Training hours - Total | Hours | 27907 | 82996 | 65679 | 51856 | 62116 | 48 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Town gas sales (Hong Kong) | Million MJ | 29049 | 29550 | 28712 | 27947 | 27679 | 47 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Gas sales (Chinese mainland) | Billion m³ | 19.5 | 23 | 25.6 | 26.9 | 31.1 | 47 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer complaints | Number | 8 | 12 | 7 | 13 | 5 | 49 |
| Customer compliments | Number | 5637 | 5912 | 5924 | 5814 | 6170 | 49 |
| Customers (City-gas business) | Million | 25.4 | 27.5 | 29.8 | 31.8 | 47 | |
| Customers (Hong Kong gas business) | Million | 1.88 | 1.91 | 1.93 | 1.94 | 1.96 | 47 |
| Customers (Water business) | Million | 1.24 | 2.24 | 2.38 | 2.53 | 2.62 | 47 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Training hours - Anti-corruption | Hours | 187.8 | 6611.5 | 4649.2 | 156.4 | 162 | 48 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employees participating in voluntary services | Number | 852 | 900 | 799 | 765 | 768 | 49 |
| Employees participating in voluntary services (Mainland utility business) | Number | 8013 | 11154 | 11487 | 11176 | 12933 | 50 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Beneficiaries | Number | 655876 | 709766 | 593131 | 347526 | 229828 | 49 |
| Charitable donations made by the Group | HK$ million | 5.1 | 4.8 | 7.2 | 7.9 | 3 | 49 |
| Revenue | HK$ million | 32477 | 39073 | 40628 | 40927 | 53654 | 47 |
| Taxation | HK$ million | 1750 | 1908 | 2290 | 1713 | 2155 | 47 |
| Voluntary service hours (Mainland utility business) | Hours | 135154 | 238000 | 264440 | 714300 | 578586 | 50 |
| Voluntary service hours (including employees and customers) | Hours | 86455 | 91628 | 8757 | 16833 | 14122 | 49 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| NOₓ Emissions | kg (daily average) | 320 | 307 | 301 | 248 | 255 |
| PM10 Emissions | Tonnes | 3.01 | 2.35 | 2.99 | 2.54 | 2.61 |
| SOₓ Emissions | kg (daily average) | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes CO₂e | 822000 | 807000 | 843000 | 811000 | 818000 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO₂e | 423000 | 455000 | 596000 | 597100 | 685100 |
| Total GHG Emissions | Tonnes CO₂e | 1245000 | 1262000 | 1439000 | 1408100 | 1503100 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Hazardous Waste (Liquid Waste) | Litres | 42857 | 39311 | 46982 | 88646 | 557973 |
| Hazardous Waste (Solid Waste) | Tonnes | 1026 | 1125 | 1099 | 1006 | 1940 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Non-Hazardous Waste Recycled | Tonnes | 189.4 | 236.3 | 179.5 | 153.4 | 154.6 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | million tonnes | 10 |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2025 Compared to 2020 | % | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 1373 | 1480 | 1537 | 1300 | 1727 |
| Gasoline Consumption | GJ | 10385 | 10789 | 10803 | 10925 | 10191 |
| Natural Gas Consumption | GJ | 5033398 | 5287485 | 5383688 | 5178927 | 5219173 |
| Purchased Electricity | GJ | 2160601 | 2155279 | 2698246 | 2768213 | 2876872 |
| Total Energy Consumption | GJ | 6544810 | 6078464 | 6484287 | 6311365 | 6359437 |
| Total Indirect Energy Consumption | GJ | 137142 | 148134 | 164242 | 165304 | 164864 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Total Wastewater Discharge | m³ | 1847850 | 1090574 | 1355895 | 1204141 | 1241922 |
| Water Consumption | m³ | 4708327 | 4807270 | 4828072 | 5324474 | 5092442 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 889 | 942 | 946 | 842 | 896 |
| Packaging Material Consumption (Plastic) | Tonnes | 0.7 | 0.45 | 0.88 | 1.41 | 1.38 |
| Packaging Materials Consumed | Tonnes | 907.7 | 962.25 | 964.58 | 858.91 | 913.28 |
| Usage of Packaging Materials (Wood) | Tonnes | 18 | 19.8 | 17.7 | 15.5 | 15.9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Number of Employees Aged 30-50 | Number | 30776 | 31757 | 31725 | 33039 | 33258 |
| Number of Employees Aged Above 50 | Number | 11868 | 23696 | 14638 | 14226 | 15644 |
| Number of Employees Aged Below 30 | Number | 4114 | 4065 | 3989 | 3809 | 3745 |
| Number of Female Employees | Number | 15372 | 16147 | 16273 | 16191 | 16662 |
| Number of Full-time Employees | Number | 46758 | 49478 | 50342 | 51067 | 52637 |
| Number of General Employees | Number | 41281 | 43402 | 43589 | 44972 | 46108 |
| Number of Male Employees | Number | 31386 | 33331 | 34069 | 34876 | 35975 |
| Number of Middle Management Employees | Number | 4506 | 5074 | 5750 | 5013 | 5380 |
| Number of New Employees | Number | 3558 | 3558 | 2736 | 1493 | 2193 |
| Number of New Employees (Female) | Number | 1140 | 1140 | 872 | 370 | 658 |
| Number of New Employees (Male) | Number | 2418 | 2418 | 1864 | 1123 | 1535 |
| Number of Part-time Employees | Number | 14 | 11 | 10 | 7 | 10 |
| Number of Senior Management Employees | Number | 971 | 1002 | 1003 | 1082 | 1149 |
| Number of Total Employees | Number | 46772 | 49489 | 50352 | 51074 | 52647 |
| Percentage of Employees Aged 30-50 | Percent | 65.82 | 64.18 | 63.01 | 64.68 | 63.22 |
| Percentage of Employees Aged Above 50 | Percent | 25.38 | 27.6 | 29.06 | 27.86 | 29.72 |
| Percentage of Employees Aged Below 30 | Percent | 8.8 | 8.22 | 7.93 | 7.46 | 7.12 |
| Percentage of Female Employees | Percent | 32.86 | 32.64 | 32.34 | 31.71 | 31.64 |
| Percentage of Full-time Employees | Percent | 99.97 | 99.98 | 99.98 | 99.99 | 99.98 |
| Percentage of General Employees | Percent | 88.28 | 87.7 | 86.58 | 88.06 | 87.6 |
| Percentage of Male Employees | Percent | 67.14 | 67.36 | 67.66 | 68.29 | 68.36 |
| Percentage of Middle Management Employees | Percent | 9.64 | 10.26 | 11.42 | 9.81 | 10.22 |
| Percentage of New Employees | Percent | 7.61 | 7.19 | 5.44 | 2.92 | 4.17 |
| Percentage of Part-time Employees | Percent | 0.03 | 0.02 | 0.02 | 0.01 | 0.02 |
| Percentage of Senior Management Employees | Percent | 2.08 | 2.03 | 1.99 | 2.12 | 2.18 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 6.3 | 7.1 | 6.3 | 5 | 8.9 |
| Turnover Rate of Female Employees | % | 2.5 | 2.5 | 2.6 | 1.7 | 2.1 |
| Turnover Rate of Male Employees | % | 4.7 | 4.8 | 2.9 | 2.1 | 2.8 |
| Turnover Rate of Total Employees | % | 6.3 | 7.1 | 6.3 | 5 | 8.9 |
Lost days due to work injury.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries (Hong Kong) | Number of man-days | 496 | 201 | 244 | 386 | 1013 |
| Lost Days Due to Work-related Injuries (Overseas) | Number of man-days | 2153 | 1667 | 1265 | 955 | 1072 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Total Hours of Safety Training for Employees | Hour | 979628 | 815813 | 864759 | 1158464 | 1230156 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Percentage of Employees Trained | % | None | None | None | None | None |
| Percentage of Trained Female Employees | % | 61.5 | 68.3 | 72.1 | 65.1 | 68.2 |
| Percentage of Trained General Employees | % | None | 53 | 68.3 | 54.6 | 78.1 |
| Percentage of Trained Male Employees | % | 61.5 | 62.2 | 63.7 | 59.3 | 63.4 |
| Percentage of Trained Middle Management | % | None | 67.6 | 81.8 | 70.4 | 79 |
| Percentage of Trained Senior Management | % | None | 65 | 85 | 73.5 | 71.9 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 7.8 | 22.4 | 18 | 12.3 | 12.4 |
| Average Training Hours (General Staff) | Hours | 13.2 | 36.4 | 25.3 | 29.7 | |
| Average Training Hours (Male) | Hours | 11.2 | 31.2 | 25.6 | 19.1 | 24.3 |
| Average Training Hours (Middle Management) | Hours | 13.2 | 36.3 | 24.4 | 17.6 | |
| Average Training Hours (Senior Management) | Hours | 5.9 | 17.1 | 9.8 | 7.4 | |
| Average Training Hours per Employee | Hours | 10.5 | 28.6 | 22.4 | 17.5 | 21.6 |
| Total Training Hours | Hours | 27907 | 82996 | 65679 | 51856 | 62116 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Complaint Growth Rate | Percent | 50 | -41.67 | 85.71 | -61.54 | |
| Total Number of Customer Complaints | Number | 8 | 12 | 7 | 13 | 5 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Total Hours of Anti-corruption Training | Hours | 187.8 | 6611.5 | 4649.2 | 156.4 | 162 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Total Cash Donations | HK$ million | 5.1 | 4.8 | 7.2 | 7.9 | 3 |
| Total Public Welfare Donations | HK$ million | 5.1 | 4.8 | 7.2 | 7.9 | 3 |
| Total Social Investment | HK$ million | 5.1 | 4.8 | 7.2 | 7.9 | 3 |
| Total Volunteer Service Hours | Hours | 86455 | 91628 | 8757 | 16833 | 14122 |