Environmental, Social and Governance Report 2021

Year: 2021
Published: 2022-04-20
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 2025 Report Pages
Costs of pollution prevention and control RMB'000 18322 70
Sewage emission per tonne of linen yarn produced Cubic Meters 105 89
Solid waste emission per tonne of linen yarn produced Kilogram 140 89

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 2021 2025 Report Pages
CH4 emissions (kg) from all sources kg 1142 1342 1528 1307 1451 97
CO2 emissions (tonnes) from all sources tonnes 101021 117860 134280 114613 128051 97
CO2 equivalent (tonnes), Scope 1: Direct emissions tonnes 5955 8472 9561 8365 8152 97
CO2 equivalent (tonnes), Scope 2: Indirect emissions tonnes 95548 109945 125353 106789 120507 97
CO2 equivalent (tonnes), Total tonnes 101503 118417 134914 115153 128659 97
GHG Emission Intensity - Electricity (tonnes of CO2 equivalent per tonne of yarn) tonnes CO2e/tonne yarn 5.05 5.06 5.25 5.38 5.19 98
GHG Emission Intensity - Natural gas (tonnes of CO2 equivalent per tonne of yarn) tonnes CO2e/tonne yarn 0.92 0.95 0.92 1 0.78 98
GHG Emission Intensity - Steam (tonnes of CO2 equivalent per tonne of yarn) tonnes CO2e/tonne yarn 2.08 1.69 1.67 2.02 1.77 98
Greenhouse gas emission per tonne of linen yarn produced Tonnes of CO2 equivalent 6.4 89
N2O emissions (kg) from all sources kg 1481 1703 1940 1656 1864 97
Overall GHG Emission Intensity (tonnes of CO2 equivalent per tonne of yarn) tonnes CO2e/tonne yarn 6.6 6.4 6.54 6.89 6.45 98

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Expenses on industrial waste and office waste treatment and recycling RMB'000 2021 70
Total Sludge tonnes 3293 2425 2744 96

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 2021 Report Pages
Sewage discharged per tonne of yarn produced tonnes 134 113 105 111 125 105 95
Sludge per tonne of yarn produced kg 160 145 137 96

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 2021 2025 Report Pages
Electricity consumption per tonne of linen yarn produced kWh 6400 89
Electricity used per tonne of yarn produced kWh/tonne 5952 6406 6425 6661 6828 6585 91
Natural gas used per tonne of yarn produced (Zhejiang Jinyuan and Heilongjiang Kingdom only) cubic meters 130 424 439 425 463 362 94
Natural gas used per tonne of yarn produced, change vs previous year (Zhejiang Jinyuan and Heilongjiang Kingdom only) -21.8% 94
PV as % of total electricity used 0% 4.1% 3.7% 3.6% 4.3% 3.8% 91
PV solar energy as % of total electricity consumption % 0.5 1 3.5 3 3.8 63
PV solar energy as % of total electricity consumption (all Kingdom factories) % 3.8 63
PV solar energy generated kWh 1000000 2000000 5000000 4000000 4000000 63
Photovoltaic (PV) solar energy used kWh 4067780 4430132 4956767 4887467 5003557 91
Steam used per tonne of yarn produced tonnes 5.3 5.2 4.3 4.3 5.2 4.5 93
Total electricity used (including PV solar energy) kWh 95800000 98494243 118941540 137355406 114057276 131421765 91
Total natural gas used cubic meters 902959 2751799 3914568 4417766 3864953 3766793 94
Total natural gas used, change vs previous year -2.5% 94
Total steam used tonnes 48528 45482 41443 43733 43218 43301 93

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 2021 2025 Report Pages
Tap water used tonnes 714634 1175855 1942081 2001435 2141474 92
Total sewage discharged cubic meters 2154000 1743582 1939770 2285103 2091628 2095592 95
Total water used tonnes 1965213 2226222 2792775 2473360 2532516 92
Underground water used tonnes 1250579 1050367 850694 471925 318042 92
Water consumption per tonne of linen yarn produced Tonne 120 89
Water used per tonne of yarn produced tonnes 128 120 135 148 127 92

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Costs of energy reduction RMB'000 1759 70

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 Report Pages
Total environmental investment RMB'000 22102 70

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2016 2017 2018 2019 2020 2021 Report Pages
Average number of employees 3349 112
Headcount % (Ethiopia Kingdom, Female) 22% 111
Headcount % (Ethiopia Kingdom, Male) 4% 111
Headcount % (Heilongjiang Kingdom, Female) 4% 111
Headcount % (Heilongjiang Kingdom, Male) 5% 111
Headcount % (Jiangsu Jinyuan, Female) 12% 111
Headcount % (Jiangsu Jinyuan, Male) 8% 111
Headcount % (Other locations, Female) 0% 111
Headcount % (Other locations, Male) 0% 111
Headcount % (Total) 100% 111
Headcount % (Zhejiang Jinyuan, Female) 17% 111
Headcount % (Zhejiang Jinyuan, Male) 12% 111
Headcount % (Zhejiang Kingdom, Female) 6% 111
Headcount % (Zhejiang Kingdom, Male) 4% 111
Headcount (Ethiopia Kingdom, Female) 831 111
Headcount (Ethiopia Kingdom, Male) 149 111
Headcount (Heilongjiang Kingdom, Female) 261 111
Headcount (Heilongjiang Kingdom, Male) 317 111
Headcount (Jiangsu Jinyuan, Female) 459 111
Headcount (Jiangsu Jinyuan, Male) 286 111
Headcount (Other locations, Female) 3 111
Headcount (Other locations, Male) 2 111
Headcount (Total) 3808 111
Headcount (Zhejiang Jinyuan, Female) 641 111
Headcount (Zhejiang Jinyuan, Male) 444 111
Headcount (Zhejiang Kingdom, Female) 247 111
Headcount (Zhejiang Kingdom, Male) 168 111
Headcount at the beginning of the year - Ethiopia Kingdom - Female persons 32 112
Headcount at the beginning of the year - Ethiopia Kingdom - Male persons 47 112
Headcount at the beginning of the year - Heilongjiang Kingdom - Female persons 253 112
Headcount at the beginning of the year - Heilongjiang Kingdom - Male persons 303 112
Headcount at the beginning of the year - Jiangsu Jinyun - Female persons 502 112
Headcount at the beginning of the year - Jiangsu Jinyun - Male persons 273 112
Headcount at the beginning of the year - Office (Hong Kong and Italy) persons 2 112
Headcount at the beginning of the year - Office (Hong Kong and Italy) - Female persons 2 112
Headcount at the beginning of the year - Total persons 2890 112
Headcount at the beginning of the year - Zhejiang Jinyun - Female persons 625 112
Headcount at the beginning of the year - Zhejiang Jinyun - Male persons 440 112
Headcount at the beginning of the year - Zhejiang Kingdom - Female persons 257 112
Headcount at the beginning of the year - Zhejiang Kingdom - Male persons 153 112
Headcount at the end of the year - Ethiopia Kingdom - Female persons 831 112
Headcount at the end of the year - Ethiopia Kingdom - Male persons 149 112
Headcount at the end of the year - Heilongjiang Kingdom - Female persons 261 112
Headcount at the end of the year - Heilongjiang Kingdom - Male persons 317 112
Headcount at the end of the year - Jiangsu Jinyun - Female persons 459 112
Headcount at the end of the year - Jiangsu Jinyun - Male persons 286 112
Headcount at the end of the year - Office (Hong Kong and Italy) - Male persons 2 112
Headcount at the end of the year - Total persons 3808 112
Headcount at the end of the year - Zhejiang Jinyun - Female persons 641 112
Headcount at the end of the year - Zhejiang Jinyun - Male persons 444 112
Headcount at the end of the year - Zhejiang Kingdom - Female persons 247 112
Headcount at the end of the year - Zhejiang Kingdom - Male persons 168 112
Number of applicants for maternity leave 12 13 8 11 13 6 106
Number of employees (Kingdom Holdings, Haiyan County, Zhejiang Province, PRC) employees 3808 18
Number of employees who have returned to work after maternity leave 11 11 7 11 11 4 106
Number of hirings - Ethiopia Kingdom - Female persons 799 112
Number of hirings - Ethiopia Kingdom - Male persons 102 112
Number of hirings - Heilongjiang Kingdom - Female persons 75 112
Number of hirings - Heilongjiang Kingdom - Male persons 82 112
Number of hirings - Jiangsu Jinyun - Female persons 32 112
Number of hirings - Jiangsu Jinyun - Male persons 32 112
Number of hirings - Total persons 1461 112
Number of hirings - Zhejiang Jinyun - Female persons 106 112
Number of hirings - Zhejiang Jinyun - Male persons 80 112
Number of hirings - Zhejiang Kingdom - Female persons 55 112
Number of hirings - Zhejiang Kingdom - Male persons 48 112
Percentage of female staff % 64 102
Percentage of male staff % 36 102
Percentage of staff aged 30 or below % 34 102
Percentage of staff aged 31-50 % 43 102
Percentage of staff aged above 50 % 23 102
Ratio of annual total compensation for highest-paid individual to median annual total compensation for all employees (excluding highest-paid individual) times 12.79 102
Total number of employees employees 3808 102

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2015 2016 2017 2018 2019 2020 2021 Report Pages
Employee entry ratio % 43.62 112
Employee exit ratio % 16.21 112
Number of employees who should return to work after maternity leave 11 11 7 11 11 4 106
Number of exits - Ethiopia Kingdom - Male persons 7 112
Number of exits - Heilongjiang Kingdom - Female persons 67 112
Number of exits - Heilongjiang Kingdom - Male persons 68 112
Number of exits - Jiangsu Jinyun - Female persons 75 112
Number of exits - Jiangsu Jinyun - Male persons 67 112
Number of exits - Total persons 543 112
Number of exits - Zhejiang Jinyun - Female persons 90 112
Number of exits - Zhejiang Jinyun - Male persons 76 112
Number of exits - Zhejiang Kingdom - Female persons 65 112
Number of exits - Zhejiang Kingdom - Male persons 33 112
Ratio of percentage increase in annual total compensation for highest-paid individual to median percentage increase for all employees (excluding highest-paid individual) % 0.95 102
Return rate of employees who took maternity leave % 100% 100% 100% 100% 100% 100% 106
Staff Turnover Entry Rate % 10 10 20 40 20 30 40 113
Staff Turnover Exit Rate % 10 10 20 30 20 20 20 113

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2019 2020 2021 Report Pages
Accidents inside the production bases (Jiangsu Jinyuan, Male) cases 3 113
Accidents inside the production bases (Total) cases 13 113
Accidents inside the production bases (Zhejiang Jinyuan, Female) cases 1 113
Accidents inside the production bases (Zhejiang Jinyuan, Male) cases 5 113
Accidents inside the production bases (Zhejiang Kingdom, Male) cases 4 113
Number of work related injury cases - Heilongjiang Kingdom 2 114
Number of work related injury cases - Jiangsu Jinyuan 9 3 114
Number of work related injury cases - Overall 23 13 114
Number of work related injury cases - Zhejiang Jinda 3 4 114
Number of work related injury cases - Zhejiang Jinyuan 9 6 114
Number of work-related injury cases, Heilongjiang Kingdom cases - 115
Number of work-related injury cases, Jiangsu Jinyuan cases 13 115
Number of work-related injury cases, Overall cases 19 115
Number of work-related injury cases, Zhejiang Jinyuan cases 5 115
Number of work-related injury cases, Zhejiang Kingdom cases 1 115
Work-related injuries (Kingdom, all sites) cases 23 13 113
Work-related injury frequency (Kingdom, all sites) cases per 1 million working hours 4.04 2.11 113
Work-related injury frequency per million work hours - Heilongjiang Kingdom times 1.77 114
Work-related injury frequency per million work hours - Jiangsu Jinyuan times 4.92 3.47 114
Work-related injury frequency per million work hours - Overall times 4.04 2.11 114
Work-related injury frequency per million work hours - Zhejiang Jinda times 3.83 2.14 114
Work-related injury frequency per million work hours - Zhejiang Jinyuan times 4.61 2.8 114
Work-related injury frequency per million work hours, Heilongjiang Kingdom times - 115
Work-related injury frequency per million work hours, Jiangsu Jinyuan times 5.34 115
Work-related injury frequency per million work hours, Overall times 2.57 115
Work-related injury frequency per million work hours, Zhejiang Jinyuan times 1.84 115
Work-related injury frequency per million work hours, Zhejiang Kingdom times 0.99 115

Lost days due to work injury.

Indicator Unit 2019 2020 2021 Report Pages
Lost day rate (LDR) - Heilongjiang Kingdom 0.06% 0.00% 114
Lost day rate (LDR) - Jiangsu Jinyuan 0.13% 0.14% 114
Lost day rate (LDR) - Overall 0.11% 0.15% 114
Lost day rate (LDR) - Zhejiang Jinda 0.08% 0.15% 114
Lost day rate (LDR) - Zhejiang Jinyuan 0.12% 0.23% 114
Lost day rate (LDR), Heilongjiang Kingdom 0.00% 115
Lost day rate (LDR), Jiangsu Jinyuan 0.09% 115
Lost day rate (LDR), Overall 0.04% 115
Lost day rate (LDR), Zhejiang Jinyuan 0.04% 115
Lost day rate (LDR), Zhejiang Kingdom 0.01% 115
Lost days - Heilongjiang Kingdom days 90 114
Lost days - Jiangsu Jinyuan days 287 156 114
Lost days - Overall days 757 1132 114
Lost days - Zhejiang Jinda days 80 360 114
Lost days - Zhejiang Jinyuan days 300 616 114
Lost days, Heilongjiang Kingdom days - 115
Lost days, Jiangsu Jinyuan days 260 115
Lost days, Overall days 389 115
Lost days, Zhejiang Jinyuan days 120 115
Lost days, Zhejiang Kingdom days 9 115

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 Report Pages
Employees received training % (Management) 7% 111
Employees received training % (Non-management) 93% 111
Number of people qualified and certified in spinner occupational skill appraisal (October 2021) people 29 74
Number of spinners participated in three-level spinner occupational skill appraisal (October 2021) spinners 54 74

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average training hours of each staff (Ethiopia Kingdom, Female) hours 19 111
Average training hours of each staff (Ethiopia Kingdom, Male) hours 18 111
Average training hours of each staff (Heilongjiang Kingdom, Female) hours 18 111
Average training hours of each staff (Heilongjiang Kingdom, Male) hours 18 111
Average training hours of each staff (Jiangsu Jinyuan, Female) hours 18 111
Average training hours of each staff (Jiangsu Jinyuan, Male) hours 19 111
Average training hours of each staff (Management) hours 22 111
Average training hours of each staff (Non-management) hours 18 111
Average training hours of each staff (Other locations, Female) hours 18 111
Average training hours of each staff (Other locations, Male) hours 67 111
Average training hours of each staff (Total) hours 18 111
Average training hours of each staff (Zhejiang Jinyuan, Female) hours 18 111
Average training hours of each staff (Zhejiang Jinyuan, Male) hours 18 111
Average training hours of each staff (Zhejiang Kingdom, Female) hours 17 111
Average training hours of each staff (Zhejiang Kingdom, Male) hours 17 111
Number of employees who received training (Management) 249 111
Number of employees who received training (Non-management) 3559 111
Number of people participated in spinner occupational skill appraisal evaluation (October 2021) people 39 74
Total training hours (Ethiopia Kingdom, Female) hours 15534 111
Total training hours (Ethiopia Kingdom, Male) hours 2682 111
Total training hours (Heilongjiang Kingdom, Female) hours 4598 111
Total training hours (Heilongjiang Kingdom, Male) hours 5706 111
Total training hours (Jiangsu Jinyuan, Female) hours 8271 111
Total training hours (Jiangsu Jinyuan, Male) hours 5434 111
Total training hours (Management) hours 5421 111
Total training hours (Non-management) hours 63784 111
Total training hours (Other locations, Female) hours 67 111
Total training hours (Other locations, Male) hours 133 111
Total training hours (Total) hours 69025 111
Total training hours (Zhejiang Jinyuan, Female) hours 11394 111
Total training hours (Zhejiang Jinyuan, Male) hours 8028 111
Total training hours (Zhejiang Kingdom, Female) hours 4199 111
Total training hours (Zhejiang Kingdom, Male) hours 2856 111
Total training hours for spinner occupational skill appraisal (October 2021) hours 200 74
Total work time - Heilongjiang Kingdom days 141161 161693 114
Total work time - Jiangsu Jinyuan days 228803 107916 114
Total work time - Overall days 711925 771667 114
Total work time - Zhejiang Jinda days 97934 233843 114
Total work time - Zhejiang Jinyuan days 244027 268215 114
Total work time, Heilongjiang Kingdom days 153356 115
Total work time, Jiangsu Jinyuan days 304150 115
Total work time, Overall days 924051 115
Total work time, Zhejiang Jinyuan days 340146 115
Total work time, Zhejiang Kingdom days 126399 115
Training duration for spinner occupational skill appraisal (October 2021) days 25 74
Training fee for management personnel and key technical personnel million RMB 1.28 111

Number of suppliers by geographical region.

Indicator Unit 2021 Report Pages
Share of China’s pure linen yarn exports by volume (Kingdom Holdings) percent over 40 18

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 2021 Report Pages
Inclusion of Heilongjiang Kingdom in ESG Report X 8
Inclusion of Jiangsu Jinyuan in ESG Report 8
Inclusion of Zhejiang Jinyuan in ESG Report 8
Inclusion of Zhejiang Kingdom in ESG Report 8

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2021 Report Pages
Delivery - Amount reliability 4.23 57
Delivery - Timeliness 4.53 57
Product - Offerings 4.68 57
Product - Packaging 4.7 57
Product - Pricing 4.13 57

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 2017 2018 2019 2020 2021 Report Pages
Delivery - Speed of invoicing 4.73 57
Handling of Complaints - Effectiveness 4.2 57
Handling of Complaints - Reaction time 4.65 57
Handling of Complaints - Response time 4.53 57
Satisfaction Value (SV) of Key Customers 4.18 4.43 4.52 4.5 4.6 4.54 4.55 4.53 56
Services - After-sale services 4.73 57
Services - Order follow-up and communication 4.73 57
Services - Other services 4.5 57

Description of quality assurance process and recall procedures.

Indicator Unit 2021 Report Pages
Product - Quality 4.5 57

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2018 2019 2020 2021 Report Pages
Inclusion of Ethiopia Kingdom in ESG Report n/a不適用 n/a不適用 n/a不適用 n/a不適用 8
Number of students certified in second vocational skills certification (June 2021) students 55 74
Number of students involved in second vocational skills certification (June 2021) students 88 74
Overall Satisfaction Value (SV) of 40 major customers 4.53 57

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019 2020 2021 2025
Direct GHG Emissions (Scope 1) tonnes CO2e 5955 8472 9561 8365 8152
Indirect Energy Emissions (Scope 2) tonnes CO2e 95548 109945 125353 106789 120507
Total GHG Emissions tonnes CO2e 101503 118417 134914 115153 128659
Total GHG Emissions Intensity (By Product Volume) tonnes CO2e/tonne yarn 6.6 6.4 6.54 6.89 6.45 6.4

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Total Hazardous Waste tonnes 3293 2425 2744

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Total Non-Hazardous Waste Intensity (By Product Weight) kg/tonne 160 145 137

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit
Reduction in GHG Intensity Compared to Last Year (By Product Weight) %

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019 2020 2021 2025
Natural Gas Consumption cubic meters 902959 2751799 3914568 4417766 3864953 3766793
Purchased Steam tonnes 48528 45482 41443 43733 43218 43301
Solar Energy kWh 4067780 4430132 4956767 4887467 5003557
Total Electricity Consumption kWh 95800000 98494243 118941540 137355406 114057276 131421765
Total Electricity Consumption Intensity (By Unit Product) kWh/tonne 5952 6406 6425 6661 6828 6585 6400

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019 2020 2021
Groundwater Withdrawal tonnes 1250579 1050367 850694 471925 318042
Municipal Water Consumption tonnes 714634 1175855 1942081 2001435 2141474
Total Wastewater Discharge cubic meters 2154000 1743582 1939770 2285103 2091628 2095592
Total Water Withdrawal tonnes 1965213 2226222 2792775 2473360 2532516

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
Investment in Energy-saving and Emission-reduction Technology Transformation RMB'000 1759

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit
Water Consumption Reduction Percentage Compared to Last Year %

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2021
Total Investment in Ecological Restoration RMB 22102000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021
Number of Employees Aged 30-50 employees 1643
Number of Employees Aged 30-50 (Female) employees 1051
Number of Employees Aged 30-50 (Male) employees 592
Number of Employees Aged Above 50 employees 861
Number of Employees Aged Above 50 (Female) employees 522
Number of Employees Aged Above 50 (Male) employees 339
Number of Employees Aged Below 30 employees 1304
Number of Employees Aged Below 30 (Female) employees 869
Number of Employees Aged Below 30 (Male) employees 435
Number of Female Employees employees 2438
Number of Male Employees employees 1370
Number of New Employees persons 1461
Number of New Employees (Female) persons 1117
Number of New Employees (Male) persons 344
Number of Total Employees employees 3808
Percentage of Employees Aged 30-50 % 43
Percentage of Employees Aged Above 50 % 23
Percentage of Employees Aged Below 30 % 34
Percentage of Female Employees % 64
Percentage of Male Employees % 36

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2015 2016 2017 2018 2019 2020 2021
Turnover Rate of Total Employees % 10 10 20 30 20 20 20

Lost days due to work injury.

Standard Indicator Unit 2019 2020 2021
Lost Days Due to Work-related Injuries days 389 757 1132

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Trained General Employees % 93
Percentage of Trained Senior Management % 7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021
Average Training Hours (Female) hours 18
Average Training Hours (General Staff) hours 18
Average Training Hours (Male) hours 18
Average Training Hours per Employee hours 18
Total Training Hours hours 69025

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2018 2019 2020 2021
Number of Suppliers Participating in ESG Training suppliers 3 4 4 4

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021
Satisfaction Rate of Customer Complaint Handling 4.2