CORPORATE SOCIAL RESPONSIBILITY REPORT 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Sewage emissions | million tons | 30.57 | 29.55 | 71 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions per unit operating revenue | tons CO2e/RMB million | 34.96 | 35.18 | 71 |
| SO2 emissions | tons | 55.75 | 26.86 | 71 |
| Scope 1: Direct greenhouse gas emissions | million tons CO2e | 0.21 | 0.28 | 71 |
| Scope 2: Indirect greenhouse gas emissions | million tons CO2e | 13.55 | 15.18 | 71 |
| Total greenhouse gas emissions | million tons CO2e | 13.76 | 15.46 | 71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Electronic waste produced per unit operating revenue | tons/RMB million | 0.14 | 0.09 | 71 |
| Hazardous waste produced | tons | 18378.93 | 17760.76 | 71 |
| Hazardous waste produced per unit operating revenue | tons/RMB million | 0.05 | 0.04 | 71 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Electronic waste produced | tons | 53982.39 | 39343.05 | 71 |
| Non-hazardous waste produced | tons | 23526.4 | 23243.5 | 71 |
| Non-hazardous waste produced per unit operating revenue | tons/RMB million | 0.06 | 0.05 | 71 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Coal consumption | MWh | 30040.47 | 14644.36 | 71 |
| Diesel consumption | MWh | 204035 | 233367.88 | 71 |
| Electricity consumption | MWh | 22833000 | 25870117.27 | 71 |
| Gasoline consumption | MWh | 499519.67 | 756017.63 | 71 |
| Internet backbone network interconnection bandwidth | Gbps | 12305 | 17705 | 72 |
| Natural gas consumption | MWh | 83263.48 | 95563.15 | 71 |
| Number of co-built indoor distribution systems participated | 24865 | 42476 | 75 | |
| Number of co-built pipelines participated | kilometres | 8901 | 8076 | 75 |
| Number of co-shared pipelines provided | kilometres | 1399 | 1210 | 75 |
| Number of provided pole line co-shared | kilometres | 11946 | 19829 | 75 |
| Overall energy consumption | MWh | 23993689.33 | 27336820.16 | 71 |
| Overall energy consumption per unit of information flow | MWh/TB | 0.0375 | 0.0344 | 71 |
| Overall energy consumption per unit operating revenue | MWh/RMB million | 60.97 | 62.19 | 71 |
| Power consumption per carrier frequency at base stations | kwh/carrier frequency | 1254.81 | 1391.04 | 71 |
| Purchased heat consumption amount | MWh | 343830.71 | 367109.87 | 71 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Reclaimed water consumption | tons | 253980.38 | 61332.93 | 71 |
| Water consumption | million tons | 35.97 | 34.76 | 71 |
| Water consumption per unit operating revenue | tons/RMB million | 91.39 | 79.08 | 71 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Investment in energy saving and environmental conservation | RMB million | 614.09 | 764.19 | 72 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of employees aged 30–49 | 186008 | 176572 | 73 | |
| Number of employees aged 50 and above | 58713 | 64622 | 73 | |
| Number of employees in Hong Kong, Macau, Taiwan and overseas branches | 2141 | 73 | ||
| Number of employees in Mainland China | 276781 | 73 | ||
| Number of employees under the age of 30 | 36471 | 37728 | 73 | |
| Number of female employees | 90094 | 89461 | 73 | |
| Number of full-time employees | 274298 | 272157 | 73 | |
| Number of male employees | 191098 | 189461 | 73 | |
| Number of new employees | 11936 | 12016 | 73 | |
| Number of part-time employees | 6894 | 6765 | 73 | |
| Percentage of ethnic minority employees | % | 6.62 | 6.81 | 73 |
| Proportion of female managers | % | 20.33 | 20.89 | 73 |
| Total number of employees | 281192 | 278922 | 73 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Percentage of female among new employees | % | 38.91 | 36.81 | 73 |
| Turnover rate of employees aged 30–49 | % | 1.13 | 1.13 | 73 |
| Turnover rate of employees aged 50 and above | % | 1.06 | 0.71 | 73 |
| Turnover rate of employees in Hong Kong, Macau, Taiwan and overseas branches | % | 0.5 | 0.47 | 73 |
| Turnover rate of employees in Mainland China | % | 1.67 | 1.59 | 73 |
| Turnover rate of employees under the age of 30 | % | 5.38 | 5.18 | 73 |
| Turnover rate of female employees | % | 1.86 | 1.64 | 73 |
| Turnover rate of male employees | % | 1.58 | 1.55 | 73 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Fatality rate per 1000 employees | number of deaths/thousand | 0.0036 | 74 |
| Number of work-related fatalities | 1 | 74 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of emergency communication equipment dispatched | set-times | 29342 | 110731 | 75 |
| Number of emergency communication vehicles dispatched | vehicle-times | 55428 | 182773 | 75 |
| Number of participants in health and safety trainings | person-times | 385305 | 353057 | 74 |
| Number of participants in safety emergency drills | person-times | 261087 | 244619 | 74 |
| Participation rate of employee health checkup | % | 89.82 | 90.4 | 74 |
| Personnel involved in emergency communication support | person-times | 146397 | 676075 | 75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of employees enrolled in online college | 10000 persons | 22.12 | 22.69 | 74 |
| Number of employees passed skill certification exams | person-times | 26680 | 20794 | 74 |
| Number of female employees trained | person-times | 168141 | 187128 | 74 |
| Number of general employees trained | person-times | 405835 | 396054 | 74 |
| Number of internal trainers | 13054 | 14289 | 74 | |
| Number of male employees trained | person-times | 297180 | 270768 | 74 |
| Number of middle-level management trained | person-times | 58999 | 61343 | 74 |
| Number of senior management trained | person-times | 487 | 499 | 74 |
| Proportion of female employees participating in training | % | 54.77 | 61.9 | 74 |
| Proportion of general employees participating in training | % | 51.44 | 57.8 | 74 |
| Proportion of male employees participating in training | % | 51.35 | 58.7 | 74 |
| Proportion of middle-level management participating in training | % | 58.44 | 74.7 | 74 |
| Proportion of senior management participating in training | % | 80.21 | 83.2 | 74 |
| Total number of participants trained | 10000 person-times | 46.53 | 45.79 | 74 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average training time in online college per employee | hours/person | 50.18 | 40.73 | 74 |
| Average training time per employee | hours/person | 29.49 | 43.16 | 74 |
| Average training time per female employee | hours/person | 30.59 | 54.56 | 74 |
| Average training time per general employee | hours/person | 27.75 | 41.95 | 74 |
| Average training time per male employee | hours/person | 28.97 | 37.75 | 74 |
| Average training time per middle-level management | hours/person | 43.4 | 52.74 | 74 |
| Average training time per senior management | hours/person | 58.3 | 87.94 | 74 |
| Training expenses per employee | RMB/person | 2242.15 | 2693.82 | 74 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Countries and regions of mobile data international roaming and roaming in Hong Kong, Macau and Taiwan | 248 | 248 | 72 | |
| Domestic administrative village fibre broadband coverage | % | 96 | 97 | 72 |
| International interconnection bandwidth | Gbps | 9985.26 | 10792 | 72 |
| Number of suppliers from other countries and regions | 2 | 73 | ||
| Number of suppliers in Mainland China | 18515 | 73 | ||
| Number of suppliers in regions of Hong Kong, Macau and Taiwan of China | 3 | 73 | ||
| Total number of suppliers | 18520 | 73 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Call completion rate for access line | % | 93.05 | 92.25 | 72 |
| Call completion rate of mobile communication network | % | 99.07 | 99.14 | 72 |
| Call drop rate of mobile communication | % | 0.05 | 0.03 | 72 |
| Customer complaint rate | person-times/million users | 96.2 | 72 | |
| International customer satisfaction | points | 92.3 | 93.4 | 72 |
| Mobile service user satisfaction | points | 81.56 | 72 | |
| Number of customer complaints | person-times | 64492 | 72 | |
| Number of phishing and fraud websites blocked | 9080 | 2925 | 72 | |
| Packet loss rate of broadband Internet ChinaNet backbone network | % | 0.06 | 0.03 | 72 |
| Percentage of in-time response to international customer repair reports | % | 99.64 | 99.68 | 72 |
| Wireline Internet access user satisfaction | points | 78.9 | 80.95 | 72 |
| Wireline voice user satisfaction | points | 87.6 | 87.44 | 72 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of new invention patents granted | 383 | 481 | 72 | |
| Number of new patents granted | 400 | 505 | 72 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Attendance of anti-corruption education and trainings | person-times | 1041420 | 1170320 | 72 |
| Number of anti-corruption education activities | 31135 | 24997 | 72 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of emergency public service messages sent | million pieces | 2489.73 | 17911.36 | 75 |
| Number of participants in volunteering activities | 10000 persons | 14 | 13.74 | 75 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of participated pole line co-built | kilometres | 5217 | 3488 | 75 |
| Number of volunteering activities | sessions | 10195 | 12754 | 75 |
| Total service time of volunteers | 10000 hours | 74.14 | 65.13 | 75 |
| Volunteer service activities input amount | RMB million | 18.83 | 19.02 | 75 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| SOâ‚“ Emissions | tons | 55.75 | 26.86 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tons CO2e | 0.21 | 0.28 |
| Indirect Energy Emissions (Scope 2) | million tons CO2e | 13.55 | 15.18 |
| Total GHG Emissions | million tons CO2e | 13.76 | 15.46 |
| Total GHG Emissions Intensity (By Revenue) | tons CO2e/RMB million | 34.96 | 35.18 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste | tons | 18378.93 | 17760.76 |
| Total Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.05 | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 23526.4 | 23243.5 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tons/RMB million | 0.06 | 0.05 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 204035 | 233367.88 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB million | 60.97 | 62.19 |
| Fossil Fuel Consumption | MWh | 30040.47 | 14644.36 |
| Gasoline Consumption | MWh | 499519.67 | 756017.63 |
| Natural Gas Consumption | MWh | 83263.48 | 95563.15 |
| Purchased Electricity | MWh | 22833000 | 25870117.27 |
| Purchased Heating | MWh | 343830.71 | 367109.87 |
| Total Energy Consumption | MWh | 23993689.33 | 27336820.16 |
| Total Indirect Energy Consumption | MWh | 23176830.71 | 26237227.14 |
| Total Non-Renewable Fuel Consumption | MWh | 30040.47 | 14644.36 |
| Total Purchased Energy | MWh | 23176830.71 | 26237227.14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Recycled Water Usage | tons | 253980.38 | 61332.93 |
| Total Wastewater Discharge | million tons | 30.57 | 29.55 |
| Water Consumption | million tons | 35.97 | 34.76 |
| Water Consumption Intensity (By Revenue) | tons/RMB million | 91.39 | 79.08 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 614.09 | 764.19 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 186008 | 176572 | |
| Number of Employees Aged Above 50 | 58713 | 64622 | |
| Number of Employees Aged Below 30 | 36471 | 37728 | |
| Number of Employees in Hong Kong and Mainland China | 278922 | ||
| Number of Employees in Mainland China | 276781 | ||
| Number of Female Employees | 90094 | 89461 | |
| Number of Full-time Employees | 274298 | 272157 | |
| Number of Male Employees | 191098 | 189461 | |
| Number of New Employees | 11936 | 12016 | |
| Number of Part-time Employees | 6894 | 6765 | |
| Number of Total Employees | 281192 | 278922 | |
| Percentage of Employees Aged 30-50 | % | 66.18 | 63.33 |
| Percentage of Employees Aged Above 50 | % | 20.89 | 23.15 |
| Percentage of Employees Aged Below 30 | % | 12.97 | 13.53 |
| Percentage of Female Employees | % | 32.04 | 32.08 |
| Percentage of Full-time Employees | % | 97.55 | 97.57 |
| Percentage of Male Employees | % | 67.96 | 67.92 |
| Percentage of New Employees | % | 4.25 | 4.31 |
| Percentage of Part-time Employees | % | 2.45 | 2.43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.13 | 1.13 |
| Turnover Rate of Employees Aged Above 50 | % | 1.06 | 0.71 |
| Turnover Rate of Employees Aged Below 30 | % | 5.38 | 5.18 |
| Turnover Rate of Employees in Hong Kong | % | 0.5 | 0.47 |
| Turnover Rate of Employees in Mainland China | % | 1.67 | 1.59 |
| Turnover Rate of Female Employees | % | 1.86 | 1.64 |
| Turnover Rate of Male Employees | % | 1.58 | 1.55 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Work-related Fatalities | count | 1 |
| Work-related Fatalities Rate | deaths per thousand employees | 0.0036 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Health Check Coverage for Employees | % | 89.82 | 90.4 |
| Number of People Receiving Training on Work Safety | person-times | 385305 | 353057 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Percentage of Employees Trained | % | 46.53 | 45.79 |
| Percentage of Trained Female Employees | % | 54.77 | 61.9 |
| Percentage of Trained General Employees | % | 51.44 | 57.8 |
| Percentage of Trained Male Employees | % | 51.35 | 58.7 |
| Percentage of Trained Middle Management | % | 58.44 | 74.7 |
| Percentage of Trained Senior Management | % | 80.21 | 83.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours (Female) | hours/person | 30.59 | 54.56 |
| Average Training Hours (General Employees) | hours/person | 27.75 | 41.95 |
| Average Training Hours (Male) | hours/person | 28.97 | 37.75 |
| Average Training Hours (Middle Management) | hours/person | 43.4 | 52.74 |
| Average Training Hours (Senior Management) | hours/person | 58.3 | 87.94 |
| Average Training Hours per Employee | hours/person | 29.49 | 43.16 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Hong Kong | 3 | |
| Number of Suppliers in Mainland China | 18515 | |
| Number of Suppliers in Overseas | 2 | |
| Number of Total Suppliers | 18520 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Number of Customer Complaints | person-times | 64492 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Invention Patents | 383 | 481 | |
| Number of Patents Granted | 400 | 505 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Anti-corruption Training Session | 31135 | 24997 | |
| Number of Attendance for Anti-corruption Training | person-times | 1041420 | 1170320 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Investment in Volunteer Activities | RMB million | 18.83 | 19.02 |
| Number of Employees Participating in Volunteer Activities | persons | 140000 | 137400 |
| Number of Volunteer Activities Sessions | sessions | 10195 | 12754 |
| Total Volunteer Service Hours | hours | 741400 | 651300 |