2021 Report of Corporate Social Responsibility (Environmental, Social and Governance)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| CO emission of public vehicles owned by the Head Office | kg | 147.58 | 67.25 | 61.56 | 21 |
| NOx emission of public vehicles owned by the Head Office | kg | 15.26 | 3.16 | 2.89 | 21 |
| PM10 emission of public vehicles owned by the Head Office | kg | 0.77 | 0.3 | 0.272 | 21 |
| PM2.5 emission of public vehicles owned by the Head Office | kg | 0.7 | 0.3 | 0.27 | 21 |
| SOx emission of public vehicles owned by the Head Office | kg | 0.2 | 0.18 | 0.165 | 21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Density of GHG emission at Head Office | Ton/m2 floor area | 0.02 | 0.01 | 0.02 | 21 |
| Emission of canteen LNG emission (scope 1) at Head Office | Ton | 92.17 | 67.43 | 85.4 | 21 |
| Emission of vehicles (scope 1) at Head Office | Ton | 30.96 | 25.28 | 23.14 | 21 |
| Total GHG emission at Head Office | Ton | 2148.03 | 1574.45 | 1762.66 | 21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Density of kitchen wastes at Head Office | liters per capita, tons per capita | 89.26 | 0.004 | 0.004 | 21 |
| Quantity of kitchen wastes at Head Office | tons | 87.2 | 3 | 4 | 21 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Projects of garbage treatment and pollution prevention | CNY 100 million | 5.33 | 11.11 | 16.99 | 21 |
| Projects of resource recycling and utilization | CNY 100 million | 1.14 | 7.53 | 11.7 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumption at Head Office | 10MWh | 331.9 | 281.86 | 314.65 | 21 |
| Electricity consumption density at Head Office | kWh/m2 floor area | 31.21 | 26.5 | 29.58 | 21 |
| Emission of electricity use (scope 2) at Head Office | Ton | 2024.9 | 1481.74 | 1654.12 | 21 |
| Gas consumption at Head Office | 10000 m3 | 0.41 | 0.34 | 0.29 | 21 |
| Gas consumption density at Head Office | m3/m2 floor area | 0.47 | 0.4 | 0.38 | 21 |
| Gasoline consumption (by vehicle) at Head Office | 10000 liters | 1.33 | 1.08 | 1.08 | 21 |
| Gasoline consumption density (by vehicle) at Head Office | liters/vehicle | 1213.53 | 1072.73 | 981.81 | 21 |
| Green mobility project | CNY 100 million | 21.44 | 16.97 | 28.3 | 21 |
| Projects of renewable energy and clean energy | CNY 100 million | 11.16 | 12.61 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Rural and urban water projects | CNY 100 million | 9.99 | 16.08 | 16.51 | 21 |
| Water consumption at Head Office | 10000 tons | 6.26 | 3.33 | 3.65 | 21 |
| Water consumption density at Head Office | ton/m2 floor area | 0.59 | 0.31 | 0.34 | 21 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Building energy conservation and green building | CNY 100 million | 9.57 | 17.02 | 17.49 | 21 |
| Energy conservation and environmental protection services | CNY 100 million | 3.5 | 9.76 | 13.29 | 21 |
| Projects of industrial energy and water conservation, and environmental protection | CNY 100 million | 3.78 | 8.06 | 3.21 | 21 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| EIA rate of loan project | 100% | 100% | 100% | 21 | |
| Projects of green agriculture development | CNY 100 million | 2.38 | 4.26 | 3.77 | 21 |
| Projects of green forestry development | CNY 100 million | 8.88 | 25.24 | 28.62 | 21 |
| Projects of natural protection, ecological restoration and disaster prevention and control | CNY 100 million | 13.13 | 15.46 | 30.8 | 21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Proportion of female employees | % | 56.06 | 56.33 | 56.76 | 20 |
| Proportion of female leaders | % | 27.27 | 28.57 | 47.09 | 20 |
| Total assets | thousand yuan | 501231.864 | 561641.397 | 618953.62 | 20 |
| Total number of employees | 4274 | 4601 | 4714 | 20 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Lost time of work injury (day) - The whole bank | day | 240 | 239 | 20 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | 100 million yuan | 289.68 | 342.59 | 417.83 | 20 |
| Balance of green loan | CNY 100 million | 90.3 | 144.1 | 191.15 | 21 |
| Balance of inclusive loans to micro and small businesses | 100 million yuan | 289.68 | 342.59 | 417.83 | 20 |
| Balance of microlouans | 100 million yuan | 798.67 | 833.22 | 879.02 | 20 |
| Balance of targeted poverty alleviation loans | 100 million yuan | 22.49 | 29.75 | 26.52 | 20 |
| Quantity of partnering supplies in 2020 - Beijing | 59 | 20 | |||
| Quantity of partnering supplies in 2020 - Chongqing | 146 | 20 | |||
| Quantity of partnering supplies in 2020 - Guangdong | 28 | 20 | |||
| Quantity of partnering supplies in 2020 - Others | 27 | 20 | |||
| Quantity of partnering supplies in 2020 - Shanghai | 20 | 20 | |||
| Quantity of partnering supplies in 2020 - Sichuan | 10 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Customer complaints | 959 | 1300 | 1841 | 20 | |
| Customer satisfaction (score) | 91.41 | 92.42 | 93.58 | 20 | |
| Substitution rate of electronic transaction volume | % | 86.5 | 91.6 | 95.7 | 20 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Bank outlets | 142 | 145 | 156 | 20 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 13 | 12.54 | 12.99 | 20 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Shareholders' equity | thousand yuan | 36497.429 | 40174.997 | 47287.188 | 20 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Charity donation | thousand yuan | 9960 | 17543 | 4090 | 20 |
| Social contribution value per share | yuan | 6.21 | 6.47 | 6.43 | 20 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 1.47 | 0.6 | 0.542 |
| NOâ‚“ Emissions | kg | 15.26 | 3.16 | 2.89 |
| PM10 Emissions | kg | 0.77 | 0.3 | 0.272 |
| PM2.5 Emissions | kg | 0.7 | 0.3 | 0.27 |
| SOâ‚“ Emissions | kg | 0.2 | 0.18 | 0.165 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton | 123.13 | 92.71 | 108.54 |
| Mobile Combustion Emissions | Ton | 30.96 | 25.28 | 23.14 |
| Stationary Combustion Emissions | Ton | 92.17 | 67.43 | 85.4 |
| Total GHG Emissions | Ton | 2148.03 | 1574.45 | 1762.66 |
| Total GHG Emissions Intensity (By Area) | Ton/m2 floor area | 0.02 | 0.01 | 0.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tons | 87.2 | 3 | 4 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons per capita | 0.004 | 0.004 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Gasoline Consumption | liters | 13300 | 10800 | 10800 |
| Grid Electricity Consumption | MWh | 3319 | 2818.6 | 3146.5 |
| Natural Gas Consumption | m3 | 4100 | 3400 | 2900 |
| Purchased Electricity | MWh | 3319 | 2818.6 | 3146.5 |
| Purchased Electricity Intensity (By Area) | kWh/m2 | 31.21 | 26.5 | 29.58 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption in Office | 10000 tons | 6.26 | 3.33 | 3.65 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | CNY 100 million | 16.85 | 34.84 | 34 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | CNY 100 million | 24.39 | 44.96 | 63.19 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 3523 | |||
| Number of Employees Aged Above 50 | 363 | |||
| Number of Employees Aged Below 30 | 828 | |||
| Number of Female Employees | 2396 | 2591 | 2676 | |
| Number of Male Employees | 1878 | 2010 | 2038 | |
| Number of Total Employees | 4274 | 4601 | 4714 | |
| Percentage of Female Employees | % | 56.06 | 56.33 | 56.76 |
| Percentage of Male Employees | % | 43.94 | 43.67 | 43.24 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | number |
| Turnover Rate of Employees Aged Above 50 | number |
| Turnover Rate of Employees Aged Below 30 | number |
| Turnover Rate of Female Employees | number |
| Turnover Rate of Male Employees | number |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 240 | 239 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Central China | 27 | |
| Number of Suppliers in East China | 20 | |
| Number of Suppliers in Mainland China | 290 | |
| Number of Suppliers in North China | 59 | |
| Number of Suppliers in South China | 28 | |
| Number of Suppliers in Southwest China | 146 | |
| Number of Suppliers in West China | 10 | |
| Number of Total Suppliers | 290 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 35.54 | 41.62 | |
| Total Number of Customer Complaints | 959 | 1300 | 1841 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Public Welfare Donations | thousand yuan | 9960 | 17543 | 4090 |
| Total Social Investment | thousand yuan | 9960 | 17543 | 4090 |