2021 Corporate Social Responsibility (Environmental, Social, Governance) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Head office Direct GHG emissions (Scope 1) | Tons of CO2 equivalent | 264.48 | 246.92 | 50 |
| Head office Indirect energy greenhouse gas emissions (Scope 2) | Tons of CO2 | 6472.81 | 6695.62 | 50 |
| Head office Total GHG emissions | Tons of CO2 equivalent | 6737.29 | 6942.53 | 50 |
| Head office Total GHG emissions intensity | Tons of CO2 equivalent/square meter | 0.14 | 0.17 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Head office Electricity consumption | kWh in '000s | 11309 | 10356 | 50 |
| Head office Electricity consumption intensity | kWh in '000s/ square meter | 0.24 | 0.25 | 50 |
| Head office Heat consumption intensity | kWh in '000s/square meter | 0.03 | 0.04 | 50 |
| Head office Heating consumption | kWh in '000s | 1292.81 | 1521.43 | 50 |
| Head office Natural gas consumption | kWh in '000s | 375.33 | 273.9 | 50 |
| Head office Natural gas consumption intensity | kWh in '000s/ square meter | 0.0079 | 0.0066 | 50 |
| Head office Vehicle fuel consumption | kWh in '000s | 716.31 | 708.01 | 50 |
| Head office Vehicle fuel consumption per vehicle | kWh in '000s /vehicle | 20.47 | 20.23 | 50 |
| Head office natural gas consumption | kWh in '000s | 375.33 | 273.9 | 11 |
| Head office power consumption | kWh in '000s | 11309 | 10356 | 11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Head office Water Consumption | Tons | 80694 | 167736 | 50 |
| Head office Water consumption intensity | Tons/ square meter | 1.69 | 4.01 | 50 |
| Head office water consumption | Tons | 80694 | 167736 | 11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employees from 31 to 40 years old (inclusive) | persons | 2119 | 2862 | 41 |
| Employees from 31 to 40 years old (inclusive) - Percentage | % | 42.52 | 55.82 | 41 |
| Employees from 41 to 50 years old (inclusive) | persons | 592 | 597 | 41 |
| Employees from 41 to 50 years old (inclusive) - Percentage | % | 11.88 | 11.64 | 41 |
| Employees over 50 years old | persons | 209 | 253 | 41 |
| Employees over 50 years old - Percentage | % | 4.19 | 4.93 | 41 |
| Employees under 30 years old (inclusive) | persons | 2064 | 1415 | 41 |
| Employees under 30 years old (inclusive) - Percentage | % | 41.41 | 27.6 | 41 |
| Employees with associate's degree and below | persons | 374 | 321 | 41 |
| Employees with associate's degree and below - Percentage | % | 7.5 | 6.26 | 41 |
| Employees with bachelor's degree | persons | 3667 | 3795 | 41 |
| Employees with bachelor's degree - Percentage | % | 73.58 | 74.02 | 41 |
| Employees with doctoral degree | persons | 18 | 17 | 41 |
| Employees with doctoral degree - Percentage | % | 0.36 | 0.33 | 41 |
| Employees with master's degree | persons | 925 | 994 | 41 |
| Employees with master's degree - Percentage | % | 18.56 | 19.39 | 41 |
| Employees within Henan Province | persons | 4984 | 5127 | 41 |
| Employees within Henan Province - Percentage | % | 100 | 100 | 41 |
| Ethnic minority employees | persons | 166 | 199 | 41 |
| Ethnic minority employees - Percentage | % | 3.33 | 3.88 | 41 |
| Female employees - Percentage | % | 54.27 | 54.24 | 41 |
| Full-time employees | persons | 4984 | 5127 | 41 |
| Full-time employees - Percentage | % | 100 | 100 | 41 |
| Male employees - Percentage | % | 45.73 | 45.76 | 41 |
| New employees | persons | 263 | 305 | 41 |
| New employees - Percentage | % | 5.28 | 5.95 | 41 |
| Number of female employees | persons | 2705 | 2781 | 41 |
| Number of male employees | persons | 2279 | 2346 | 41 |
| Percentage of female employees | % | 54 | 54 | 11 |
| ROA | % | 0.63 | 0.61 | 11 |
| Total assets | RMB 100 million | 5478.13 | 5749.8 | 11 |
| Total headcount | person | 4984 | 5127 | 11 |
| Total loans | RMB 100 million | 2379.59 | 2890.28 | 11 |
| Total number of employees | persons | 4984 | 5127 | 41 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employees from 31 to 40 years old (inclusive) - Turnover Rate | % | 1.72 | 2.32 | 41 |
| Employees from 41 to 50 years old (inclusive) - Turnover Rate | % | 1.66 | 1.65 | 41 |
| Employees over 50 years old - Turnover Rate | % | 3.69 | 1.17 | 41 |
| Employees under 30 years old (inclusive) - Turnover Rate | % | 1.76 | 3.15 | 41 |
| Employees within Henan Province - Turnover Rate | % | 1.81 | 2.42 | 41 |
| Female employees - Turnover Rate | % | 1.78 | 1.9 | 41 |
| Full-time employees - Turnover Rate | % | 1.81 | 2.42 | 41 |
| Male employees - Turnover Rate | % | 1.85 | 3.02 | 41 |
| Operating income | RMB 100 million | 145.8 | 148.11 | 11 |
| Total number of employees - Turnover Rate | % | 1.81 | 2.42 | 41 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Video conferences | Times | 113 | 146 | 11 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Balance of agriculture-related loans | RMB 100 million | 562.79 | 734.43 | 11 |
| Balance of green credit | RMB 100 million | 12.64 | 21.06 | 11 |
| Balance of loans to high-pollution, high-energy-consumption or overcapacity industries | RMB 100 million | 4.96 | 5.33 | 11 |
| Balance of loans to small and micro enterprises | RMB 100 million | 1055.03 | 1276.05 | 11 |
| Total deposits | RMB 100 million | 3142.3 | 3188.13 | 11 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Allowance to NPL ratio | % | 160.44 | 156.58 | 11 |
| Customer satisfaction rate | % | 95.2 | 97.9 | 11 |
| Customers' complaints solution rate | % | 100 | 100 | 11 |
| Personal e-banking replacement ratio | % | 98.45 | 98.87 | 11 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 12.86 | 15 | 11 |
| Total taxes paid | RMB 100 million | 26.29 | 25.77 | 11 |
| Weighted average ROE | % | 8.37 | 7.17 | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.36 | 0.33 | 11 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Charity donations | RMB 100 million | 907.68 | 757.94 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons of CO2 equivalent | 264.48 | 246.92 |
| Indirect Energy Emissions (Scope 2) | Tons of CO2 | 6472.81 | 6695.62 |
| Total GHG Emissions | Tons of CO2 equivalent | 6737.29 | 6942.53 |
| Total GHG Emissions Intensity (By Area) | Tons of CO2 equivalent/square meter | 0.14 | 0.17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct Energy Intensity (By Area) | kWh in '000s/ square meter | 0.0379 | 0.0466 |
| Energy Consumption Intensity (By Area) | kWh in '000s/ square meter | 0.24 | 0.25 |
| Natural Gas Consumption | kWh in '000s | 375.33 | 273.9 |
| Purchased Electricity | kWh in '000s | 11309 | 10356 |
| Purchased Electricity Intensity (By Area) | kWh in '000s/ square meter | 0.24 | 0.25 |
| Purchased Heating | kWh in '000s | 1292.81 | 1521.43 |
| Total Direct Energy Consumption | kWh in '000s | 2384.45 | 2503.34 |
| Total Energy Consumption | kWh in '000s | 13493.45 | 12860.34 |
| Total Indirect Energy Consumption | kWh in '000s | 11309 | 10356 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption Intensity (By Revenue) | Tons/ square meter | 1.69 | 4.01 |
| Water Consumption in Office | Tons | 80694 | 167736 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Climate Change Management | 46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 3667 | 3795 |
| Number of Below Junior College Employees | persons | 374 | 321 |
| Number of Doctoral Degree Employees | persons | 18 | 17 |
| Number of Employees Aged 30-50 | persons | 2711 | 3459 |
| Number of Employees Aged Above 50 | persons | 209 | 253 |
| Number of Employees Aged Below 30 | persons | 2064 | 1415 |
| Number of Female Employees | persons | 2705 | 2781 |
| Number of Full-time Employees | persons | 4984 | 5127 |
| Number of Male Employees | persons | 2279 | 2346 |
| Number of Master's Degree Employees | persons | 925 | 994 |
| Number of New Employees | persons | 263 | 305 |
| Number of Total Employees | persons | 4984 | 5127 |
| Percentage of Bachelor's Degree Employees | % | 73.58 | 74.02 |
| Percentage of Below Junior College Employees | % | 7.5 | 6.26 |
| Percentage of Doctoral Degree Employees | % | 0.36 | 0.33 |
| Percentage of Employees Aged 30-50 | % | 54.4 | 67.46 |
| Percentage of Employees Aged Above 50 | % | 4.19 | 4.93 |
| Percentage of Employees Aged Below 30 | % | 41.41 | 27.6 |
| Percentage of Female Employees | % | 54.27 | 54.24 |
| Percentage of Full-time Employees | % | 100 | 100 |
| Percentage of Male Employees | % | 45.73 | 45.76 |
| Percentage of Master's Degree Employees | % | 18.56 | 19.39 |
| Percentage of New Employees | % | 5.28 | 5.95 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.72 | 2.32 |
| Turnover Rate of Employees Aged Above 50 | % | 3.69 | 1.17 |
| Turnover Rate of Employees Aged Below 30 | % | 1.76 | 3.15 |
| Turnover Rate of Female Employees | % | 1.78 | 1.9 |
| Turnover Rate of Full-time Employees | % | 1.81 | 2.42 |
| Turnover Rate of Male Employees | % | 1.85 | 3.02 |
| Turnover Rate of Total Employees | % | 1.81 | 2.42 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Occupational health and safety management system |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
| Average Training Hours per Employee | hours |
| Total Training Hours | hours |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Customer Privacy Related Complaints |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Public Welfare Donations | RMB 100 million | 907.68 | 757.94 |
| Total Social Investment | RMB 100 million | 907.68 | 757.94 |