2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| SO2 emissions per ton of steel | Kg | 0.6 | 0.53 | 0.52 | 30 |
| Tons of steel ammonia nitrogen emissions | Kg | 0.001 | 0.001 | 30 | |
| Tons of steel nitrogen oxide emissions | Kg | 0.91 | 0.78 | 0.85 | 30 |
| Tons of steel particulate matter emissions | Kg | 1.16 | 1.13 | 1.05 | 30 |
| Total SO2 emissions | Ton | 4247 | 3818 | 4443 | 30 |
| Total ammonia nitrogen emissions | Ton | 0.9 | 0.9 | 0.9 | 30 |
| Total chemical oxygen demand discharge | Ton | 15 | 15 | 15 | 30 |
| Total nitrogen oxide emissions | Ton | 6097 | 5565 | 7282 | 30 |
| Total particulate matter emissions | Ton | 10393 | 9528 | 9008 | 30 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions per ton of steel | Ton | 1.44 | 1.43 | — | 30 |
| Chemical oxygen demand emissions per ton of steel | Kg | 0.006 | 0.002 | 0.002 | 30 |
| Total CO2 emissions | Ton | 9392184.22 | 10279934.84 | — | 30 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste generation density | Kg/ton | 17.47 | 18.81 | 16.51 | 30 |
| Hazardous waste utilization and disposal volume | Ton | 124326.59 | 133483.28 | 140242.87 | 30 |
| Safe disposal rate of hazardous waste | % | 100 | 100 | 100 | 30 |
| Total amount of hazardous waste generated | Ton | 124326.59 | 133483.28 | 140242.87 | 30 |
| Total wastewater discharge | 10000 tons | 1223 | 900 | 867 | 30 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Density of harmless waste generation | Kg/ton | 375.35 | 601.83 | 516.87 | 30 |
| Total amount of non-hazardous waste generated | Ton | 3256561 | 4282230.2 | 4391406.45 | 30 |
| Total amount of non-recyclable waste generated | 10000 tons | 0.44 | 0.55 | 0.54 | 30 |
| Total amount of solid waste generated | 10000 tons | 3256561 | 4282733.25 | 4391993.17 | 30 |
| Total amount of solid waste utilized | 10000 tons | 229.48 | 471.68 | 438.99 | 30 |
| Total recyclable waste generation | 10000 tons | 229.48 | 471.68 | 438.99 | 30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste standardization management qualification rate | % | 100 | 100 | 100 | 30 |
| Industrial water reuse rate | % | 98.3 | 98.34 | 98.12 | 30 |
| Solid waste utilization rate | % | 99.45 | 99.87 | 99.87 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive energy consumption | 10000 tons of standard coal equivalent value | 368.18 | 404.73 | 468.03 | 30 |
| Comprehensive energy consumption per ton of steel | Kgce | 535.41 | 527.68 | 547.78 | 30 |
| Renewable Energy Use | 100 GWh | 23.79 | 25.43 | 28.12 | 30 |
| Total Coke Consumption | 10000 tons | 258.05 | 260.55 | 260.55 | 30 |
| Total Electricity Consumption | 100 GWh | 25.09 | 26.15 | 29.6 | 30 |
| Total consumption of washed coal | 10000 tons | 344.59 | 365.96 | 394.57 | 30 |
| Total natural gas consumption | 10000 tons | 667.43 | 707.03 | 697.64 | 30 |
| Total raw coal consumption | 10000 tons | 112.35 | 127.71 | 150.55 | 30 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Ton of steel new water consumption | Cubic meter | 2.64 | 3.67 | 3.96 | 30 |
| Total annual new water consumption | 10000 tons | 2653.38 | 3323.6 | 3555 | 30 |
| Total drainage volume | 10000 tons | 1223 | 902 | 862 | 30 |
| Total industrial water reuse | 10000 cubic meters | 147481.2 | 152364.51 | 155232.34 | 30 |
| Total water saving | 10000 tons | 1223 | 900 | 1065 | 30 |
| Total water withdrawal | 10000 tons | 2653.38 | 3323.6 | 3555 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total consumption of packaging materials | Ton | — | — | — | 30 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Duration of environmental protection training | Hour | 50 | 50 | 50 | 30 |
| Number of environmental protection training | Session | 30 | 30 | 30 | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee ownership of equity incentive as a percentage of total capital | % | 0.56 | 0.5 | 0.51 | 29 |
| Employee social insurance coverage | % | 100 | 100 | 100 | 29 |
| Growth rate of operating income | % | 62.72 | 29 | ||
| H-share market value | CNY100 million | 5.54 | 4.25 | 6.89 | 29 |
| Labor contract signing rate | % | 100 | 100 | 100 | 29 |
| Management compensation/Total employee compensation | % | 4.01 | 4.1 | 1.61 | 29 |
| No. of employees aged 35 and below | Person | 2812 | 2886 | 2878 | 29 |
| No. of employees aged 36 to 40 | Person | 482 | 586 | 736 | 29 |
| No. of employees aged 41 to 50 | Person | 2528 | 2331 | 2025 | 29 |
| No. of employees aged 51 to 60 | Person | 585 | 821 | 1056 | 29 |
| No. of employees with household registration in the province | Person | 5828 | 6009 | 6040 | 29 |
| No. of employees with household registration outside the province | Person | 579 | 597 | 694 | 29 |
| No. of new jobs added in the reporting period | 60 | 100 | 129 | 29 | |
| No. of paid vacation days per capita per year | Day | 10.34 | 10.62 | 10.96 | 29 |
| Proportion of employees with disabilities | % | 0.62 | 0.61 | 0.59 | 29 |
| Proportion of female managers | % | 5.97 | 6.6 | 9.8 | 29 |
| The number of days between the notice date and the convening date of the annual general meeting of shareholders | Day | 47 | 26 | 34 | 29 |
| Total No. of customers | 204 | 216 | 235 | 29 | |
| Total No. of customers in East China | 30 | 31 | 54 | 29 | |
| Total No. of customers in South China | 8 | 7 | 13 | 29 | |
| Total No. of customers in Southwest China | 156 | 151 | 148 | 29 | |
| Total No. of customers in other regions | 10 | 7 | 14 | 29 | |
| Total No. of employees | Person | 6407 | 6606 | 6734 | 29 |
| Total No. of female employees | Person | 1097 | 1137 | 1154 | 29 |
| Total No. of full-time employees | Person | 6407 | 6606 | 6734 | 29 |
| Total No. of male employees | Person | 5310 | 5469 | 5580 | 29 |
| Total social insurance contributions | CNY1000 | 18940.46 | 18103.08 | 108 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 1.11 | 0.73 | 0.94 | 30 |
| Operating income | CNY100 million | 244.9 | 398.49 | 29 | |
| Operating profit ratio | % | 2.78 | 6.18 | 29 | |
| Turnover rate of employees above 50 | % | 0.22 | 0.12 | 0.13 | 30 |
| Turnover rate of employees aged 30 to 40 | % | 0.58 | 0.15 | 0.28 | 30 |
| Turnover rate of employees aged 41 to 50 | % | 0.2 | 0.27 | 0.12 | 30 |
| Turnover rate of employees under age 30 | % | 1.11 | 0.18 | 0.4 | 30 |
| Turnover rate of employees with household registration in the province | % | 0.34 | 0.58 | 0.84 | 30 |
| Turnover rate of employees with household registration outside the province | % | 8.81 | 2.18 | 1.73 | 30 |
| Turnover rate of female employees | % | 1.82 | 0.62 | 1.04 | 30 |
| Turnover rate of male employees | % | 0.96 | 0.75 | 0.91 | 30 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Death rate of workers due to work-related injuries | % | 0.03 | 0.02 | 0.02 | 30 |
| Injury rate per thousand people | % | 0.14 | 0.46 | 30 | |
| No. of severe injury accidents of employees | / | 1 | 30 | ||
| No. of work-related deaths | / | 1 | 30 | ||
| No. of work-related deaths of related parties | Person | 2 | 2 | 3 | 30 |
| No. of work-related fatal accidents of related parties | / | 2 | 2 | 3 | 30 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| No. of employees with minor injuries | Person | 1 | 1 | 30 | |
| No. of employees with severe injuries | Person | 2 | 30 | ||
| No. of working days lost due to work-related injuries | Day | 18000 | 12000 | 18430 | 30 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee health examination coverage | % | 100 | 100 | 100 | 29 |
| No. of participants in workplace safety training | Person | 87334 | 95092 | 97586 | 30 |
| No. of workplace safety training sessions | Session | 6133 | 5766 | 5319 | 30 |
| OHSAS18001 certification coverage ratio | % | 100 | 100 | 100 | 30 |
| Special operations personnel certification rate | % | 100 | 100 | 100 | 30 |
| Total duration of workplace safety training | Hour | 8422 | 8192 | 7375 | 30 |
| Workplace safety investment | CNY100 million | 0.36 | 0.24 | 0.15 | 30 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| No. of female employees trained | Person | 1097 | 1137 | 1154 | 29 |
| No. of male employees trained | Person | 5310 | 5469 | 5580 | 29 |
| No. of management employees trained | Person | 420 | 402 | 377 | 29 |
| No. of operation and maintenance employees trained | Person | 5336 | 5435 | 1545 | 29 |
| No. of technical business employees trained | Person | 669 | 670 | 961 | 29 |
| Proportion of employees trained | % | 100 | 100 | 100 | 29 |
| Proportion of female employees trained | % | 100 | 100 | 100 | 29 |
| Proportion of male employees trained | % | 100 | 100 | 100 | 29 |
| Proportion of management employees trained | % | 100 | 100 | 100 | 29 |
| Proportion of operation and maintenance employees trained | % | 100 | 100 | 100 | 29 |
| Proportion of technical business employees trained | % | 100 | 100 | 100 | 29 |
| R&D expenditure as a percentage of revenue | % | 3.15 | 29 | ||
| Safety training coverage | % | 100 | 100 | 100 | 30 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Per capita training hours of management employees | Hour | 60 | 57 | 107 | 29 |
| Per capita training hours of operation and maintenance employees | Hour | 17 | 42 | 81 | 29 |
| Per capita training hours of technical business employees | Hour | 27 | 36 | 109 | 29 |
| Total investment in employee training | CNY10000 | 251.3 | 416.8 | 586 | 29 |
| Training hours per female employee | Hour | 19.49 | 42.15 | 86.3 | 29 |
| Training hours per male employee | Hour | 19.49 | 42.15 | 86.24 | 29 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| No. of domestic suppliers | 228 | 249 | 254 | 29 | |
| No. of foreign suppliers | 3 | 5 | 5 | 29 | |
| No. of registered suppliers | 231 | 253 | 259 | 29 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| No. of suppliers reviewed by a second party during the reporting period | 15 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Customer complaint resolution rate | % | 100 | 100 | 100 | 29 |
| Customer satisfaction | % | 95.74 | 94.53 | 88.79 | 29 |
| No. of customer complaints accepted | 309 | 291 | 362 | 29 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| No. of invention patents filed throughout the year | Piece | 3 | 11 | 104 | 29 |
| No. of newly authorized invention patents throughout the year | Piece | 3 | 29 | ||
| Total No. of newly authorized patents throughout the year | Piece | 8 | 20 | 97 | 29 |
| Total No. of patents filed throughout the year | Piece | 24 | 56 | 274 | 29 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Corruption-related fines, penalties or settlement costs | CNY1000 | 12 | 3 | 28.66 | 29 |
| No. of employees punished or dismissed for violation of anti-corruption policies | Person | 5 | 16 | 24 | 29 |
| Total tax paid | CNY100 million | 0.92 | 1.67 | 29 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| No. of employees attending anti-corruption related training | Person | 320 | 330 | 110 | 29 |
| No. of independent directors | Person | 3 | 3 | 3 | 29 |
| No. of members of BOD | Person | 9 | 9 | 9 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of people trained in environmental protection | Person | 150 | 150 | 150 | 30 |
| Total external donations | CNY10000 | 10 | 4.75 | 34.24 | 30 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Ton | 10393 | 9528 | 9008 |
| NOₓ Emissions | Ton | 6097 | 5565 | 7282 |
| SOₓ Emissions | Ton | 4247 | 3818 | 4443 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total GHG Emissions | Ton | 9392184.22 | 10279934.84 |
| Total GHG Emissions Intensity (By Product Weight) | Ton | 1.44 | 1.43 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Disposal Rate of Hazardous Waste | % | 100 | 100 | 100 |
| Total Hazardous Waste | Ton | 124326.59 | 133483.28 | 140242.87 |
| Total Hazardous Waste Intensity (By Product Weight) | Kg/ton | 17.47 | 18.81 | 16.51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 3256561 | 4282230.2 | 4391406.45 |
| Non-Hazardous Waste Recycled | Ton | 2294800 | 4716800 | 4389900 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | Kg/ton | 375.35 | 601.83 | 516.87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | Kgce | 535.41 | 527.68 | 547.78 |
| Natural Gas Consumption | 10000 tons | 667.43 | 707.03 | 697.64 |
| Purchased Electricity | 100 GWh | 25.09 | 26.15 | 29.6 |
| Renewable Energy Consumption | 100 GWh | 23.79 | 25.43 | 28.12 |
| Total Energy Consumption | 10000 tons of standard coal equivalent value | 368.18 | 404.73 | 468.03 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Recycled Water Usage | 10000 cubic meters | 147481.2 | 152364.51 | 155232.34 |
| Total Wastewater Discharge | 10000 tons | 1223 | 902 | 862 |
| Total Water Withdrawal | 10000 tons | 2653.38 | 3323.6 | 3555 |
| Water Consumption | 10000 tons | 2653.38 | 3323.6 | 3555 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Materials Consumed | Ton | None | None | None |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 3010 | 2917 | 2761 |
| Number of Employees Aged Above 50 | Person | 585 | 821 | 1056 |
| Number of Female Employees | Person | 1097 | 1137 | 1154 |
| Number of Full-time Employees | Person | 6407 | 6606 | 6734 |
| Number of Male Employees | Person | 5310 | 5469 | 5580 |
| Number of New Employees | Person | 60 | 100 | 129 |
| Number of Total Employees | Person | 6407 | 6606 | 6734 |
| Percentage of Female Employees | % | 17.13 | 17.22 | 17.13 |
| Percentage of Full-time Employees | % | 100 | 100 | 100 |
| Percentage of Male Employees | % | 82.87 | 82.78 | 82.87 |
| Percentage of New Employees | % | 0.94 | 1.51 | 1.92 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.78 | 0.42 | 0.4 |
| Turnover Rate of Employees Aged Above 50 | % | 0.22 | 0.12 | 0.13 |
| Turnover Rate of Employees Aged Below 30 | % | 1.11 | 0.18 | 0.4 |
| Turnover Rate of Female Employees | % | 1.82 | 0.62 | 1.04 |
| Turnover Rate of Male Employees | % | 0.96 | 0.75 | 0.91 |
| Turnover Rate of Total Employees | % | 1.11 | 0.73 | 0.94 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.03 | 0.02 | 0.02 |
| Fatalities Rate of the Last 3 Years | % | 0.03 | 0.025 | 0.023333333333333334 |
| Number of Fatalities as a Result of Work-related Injuries | Person | 1 | ||
| Number of Fatalities of the Last 3 Years | Person | 1 | 1 | 1 |
| Number of Work-related Fatalities | Person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 18000 | 12000 | 18430 |
| Number of Work-related Injuries | Person | 1 | 3 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
| Investment in Work Safety | CNY100 million | 0.36 | 0.24 | 0.15 |
| Number of People Receiving Training on Work Safety | Person | 87334 | 95092 | 97586 |
| Number of Safety knowledge lectures | Session | 6133 | 5766 | 5319 |
| Total Hours of Safety Training for Employees | Hour | 8422 | 8192 | 7375 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Operational Employees | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
| Percentage of Trained Technical Employees | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 19.49 | 42.15 | 86.3 |
| Average Training Hours (Male) | Hour | 19.49 | 42.15 | 86.24 |
| Average Training Hours (Operational Employees) | Hour | 17 | 42 | 81 |
| Average Training Hours (Senior Management) | Hour | 60 | 57 | 107 |
| Average Training Hours (Technical Employees) | Hour | 27 | 36 | 109 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Local Suppliers | 228 | 249 | 254 | |
| Number of Suppliers in Overseas | 3 | 5 | 5 | |
| Number of Total Suppliers | 231 | 253 | 259 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 95.74 | 94.53 | 88.79 |
| Total Number of Customer Complaints | 309 | 291 | 362 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Invention Patents | Piece | 3 | ||
| Number of New Patent Applications | Piece | 24 | 56 | 274 |
| Number of Patents Applied | Piece | 24 | 56 | 274 |
| Number of Patents Granted | Piece | 8 | 20 | 97 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Confirmed Incidents of Corruption | Person | 5 | 16 | 24 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 320 | 330 | 110 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Public Welfare Donations | CNY | 100000 | 47500 | 342400 |