Social Responsibility Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| GHG emission intensity per capita | tCO₂e | 1.52 | 31 |
| GHG emissions from electricity consumption | tCO2e, tCO₂e | 6773.61 | 6, 31 |
| GHG emissions from natural gas combustion | tCO2e, tCO₂e | 4994.53 | 6, 31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Calcium fluoride-containing sludge disposed | tons | 734.63 | 32 |
| Hazardous waste produced | tons | 519.26 | 32 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Non-hazardous waste disposed of in compliance with related standards | % | 100% | 32 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Hazardous waste disposed of in compliance with related standards | % | 100% | 32 |
| Hazardous waste treatment (landfill) | kg | 5000 | 32 |
| Hazardous waste treatment (landfill) - total discharge | kg | 820 | 32 |
| Hazardous waste treatment (others) | kg | 522000 | 32 |
| Hazardous waste treatment (others) - total discharge | kg | 417580 | 32 |
| Hazardous waste treatment (reuse) | kg | 150000 | 32 |
| Hazardous waste treatment (reuse) - total discharge | kg | 100860 | 32 |
| Wastewater treatment volume | 10000 tons | 81.7 | 32 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Comprehensive energy consumption per RMB10000 of output value | TCEs, tce | 0.013 | 6, 31 |
| Electricity consumption | GWh | 149.1 | 6, 31 |
| Electricity consumption per capita | MWh | 19.281 | 31 |
| Natural gas consumption | 10000 m³, million cubic meters | 231 | 6, 31 |
| Natural gas consumption per capita | m³ | 298.72 | 31 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Industrial wastewater discharge | 10000 tons, tons | 81.7 | 6, 32 |
| Wastewater discharge | 10000 tons | 84.3 | 32 |
| Water consumed | million tons | 1.72 | 31 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Reclaimed water saved in 2021 | tons | 80000 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employees by age group: 25 years of age or younger (China) | headcount | 390 | 39 |
| Employees by age group: 26-35 years of age (China) | headcount | 3761 | 39 |
| Employees by age group: 36-45 years of age (China) | headcount | 2564 | 39 |
| Employees by age group: 46-50 years of age (China) | headcount | 516 | 39 |
| Employees by age group: 50 years of age or older (China) | headcount | 502 | 39 |
| Employees by area: Anhui | headcount | 95 | 39 |
| Employees by area: Beijing | headcount | 24 | 39 |
| Employees by area: Chongqing | headcount | 56 | 39 |
| Employees by area: Fujian | headcount | 18 | 39 |
| Employees by area: Gansu | headcount | 230 | 39 |
| Employees by area: Guangdong | headcount | 32 | 39 |
| Employees by area: Guangxi | headcount | 60 | 39 |
| Employees by area: Guizhou | headcount | 44 | 39 |
| Employees by area: Hainan | headcount | 4 | 39 |
| Employees by area: Hebei | headcount | 173 | 39 |
| Employees by area: Heilongjiang | headcount | 47 | 39 |
| Employees by area: Henan | headcount | 272 | 39 |
| Employees by area: Hubei | headcount | 307 | 39 |
| Employees by area: Hunan | headcount | 4236 | 39 |
| Employees by area: Inner Mongolia | headcount | 33 | 39 |
| Employees by area: Jiangsu | headcount | 115 | 39 |
| Employees by area: Jiangxi | headcount | 378 | 39 |
| Employees by area: Jilin | headcount | 52 | 39 |
| Employees by area: Liaoning | headcount | 124 | 39 |
| Employees by area: Ningxia | headcount | 11 | 39 |
| Employees by area: Qinghai | headcount | 12 | 39 |
| Employees by area: Shaanxi | headcount | 532 | 39 |
| Employees by area: Shandong | headcount | 210 | 39 |
| Employees by area: Shanghai | headcount | 19 | 39 |
| Employees by area: Shanxi | headcount | 220 | 39 |
| Employees by area: Sichuan | headcount | 143 | 39 |
| Employees by area: Tianjin | headcount | 11 | 39 |
| Employees by area: Xinjiang | headcount | 8 | 39 |
| Employees by area: Yunnan | headcount | 45 | 39 |
| Employees by area: Zhejiang | headcount | 222 | 39 |
| Employees by educational background: Bachelor's degree (China) | headcount | 4717 | 39 |
| Employees by educational background: College and junior college (China) | headcount | 1495 | 39 |
| Employees by educational background: Master's degree or above (China) | headcount | 1521 | 39 |
| Employees by gender: Female (China) | headcount | 1804 | 39 |
| Employees by gender: Male (China) | headcount | 5929 | 39 |
| Employees of Ethnic Minority Backgrounds | 282 | 38 | |
| Former employees: Age 26-35 | headcount | 225 | 39 |
| Former employees: Age 36-45 | headcount | 59 | 39 |
| Former employees: Age 46-50 | headcount | 10 | 39 |
| Former employees: Age <25 | headcount | 52 | 39 |
| Former employees: Age >50 | headcount | 3 | 39 |
| Former employees: Female | headcount | 39 | 39 |
| Former employees: Male | headcount | 310 | 39 |
| New employees: Age 26-35 | headcount | 194 | 39 |
| New employees: Age 36-45 | headcount | 14 | 39 |
| New employees: Age <25 | headcount | 169 | 39 |
| New employees: Female | headcount | 22 | 39 |
| New employees: Male | headcount | 355 | 39 |
| Number of new employees | 377 | 38 | |
| Staff from Foreign Countries | 501 | 38 | |
| Staff with Disability | 2 | 38 | |
| Total number of Employees in China | 7733 | 38 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate (25 years of age or younger) | percent | 0.69 | 38 |
| Employee turnover rate (26-35 years of age) | percent | 1.46 | 38 |
| Employee turnover rate (31-35 years of age) | percent | 1.46 | 38 |
| Employee turnover rate (36-45 years of age) | percent | 0.54 | 38 |
| Employee turnover rate (41-45 years of age) | percent | 0.24 | 38 |
| Employee turnover rate (46-50 years of age) | percent | 0.13 | 38 |
| Employee turnover rate (51 years of age or older) | percent | 0.04 | 38 |
| Employee turnover rate (Anhui) | percent | 0.14 | 38 |
| Employee turnover rate (Beijing) | percent | 0.01 | 38 |
| Employee turnover rate (Chongqing) | percent | 0.03 | 38 |
| Employee turnover rate (Fujian) | percent | 0.04 | 38 |
| Employee turnover rate (Gansu) | percent | 0.14 | 38 |
| Employee turnover rate (Guangdong) | percent | 0.05 | 38 |
| Employee turnover rate (Guangxi) | percent | 0.09 | 38 |
| Employee turnover rate (Guizhou) | percent | 0.04 | 38 |
| Employee turnover rate (Hainan) | percent | 0.01 | 38 |
| Employee turnover rate (Hebei) | percent | 0.14 | 38 |
| Employee turnover rate (Heilongjiang) | percent | 0.07 | 38 |
| Employee turnover rate (Henan) | percent | 0.18 | 38 |
| Employee turnover rate (Hubei) | percent | 0.21 | 38 |
| Employee turnover rate (Hunan) | percent | 1.91 | 38 |
| Employee turnover rate (Inner Mongolia) | percent | 0.07 | 38 |
| Employee turnover rate (Jiangsu) | percent | 0.1 | 38 |
| Employee turnover rate (Jiangxi) | percent | 0.31 | 38 |
| Employee turnover rate (Jilin) | percent | 0.07 | 38 |
| Employee turnover rate (Liaoning) | percent | 0.12 | 38 |
| Employee turnover rate (Overseas) | percent | 0.04 | 38 |
| Employee turnover rate (Shandong) | percent | 0.12 | 38 |
| Employee turnover rate (Shanxi) | percent | 0.12 | 38 |
| Employee turnover rate (Sichuan) | percent | 0.08 | 38 |
| Employee turnover rate (Yunnan) | percent | 0.05 | 38 |
| Employee turnover rate (Zhejiang) | percent | 0.26 | 38 |
| Employee turnover rate (all employees) | percent | 4.56 | 38 |
| Employee turnover rate (female employees) | percent | 0.51 | 38 |
| Employee turnover rate (male employees) | percent | 4.05 | 38 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Implementation rate of the annual training plan | % | 93.52 | 92.26 | 92.26 | 42 |
| Implementation rate of the annual training plan (Junior staff) | % | 92.5 | 42 | ||
| Implementation rate of the annual training plan (Middle management) | % | 91.3 | 42 | ||
| Implementation rate of the annual training plan (Senior management) | % | 90.01 | 42 | ||
| Multi-skilled workers cultivated | 95 | 43 | |||
| Reserve talents for IPC cultivated | 16 | 43 | |||
| Senior workers cultivated | 44 | 43 | |||
| Service development talents cultivated | 17 | 43 | |||
| Total trainees | 8000 | 8000 | 8000 | 42 | |
| Training projects completed | 2026 | >2000 | >2000 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Technicians cultivated | 30 | 43 | |||
| Total investment in training (RMB 10000) | RMB 10000 | 1073 | 800 | 869 | 42 |
| Training hours per person (Female) | hours | 42 | 42 | ||
| Training hours per person (Junior staff) | hours | 42 | 42 | ||
| Training hours per person (Male) | hours | 45 | 42 | ||
| Training hours per person (Middle management) | hours | 42 | 42 | ||
| Training hours per person (Senior management) | hours | 40 | 42 | ||
| Training hours per trainee | hours | 45 | 45 | 45 | 42 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Customer loyalty | percent | 96.40% | 97.10% | 97.20% | 27 |
| Customer satisfaction index - Branding | points | 88.9 | 90.2 | 93.8 | 27 |
| Customer satisfaction index - Delivery | points | 91.2 | 90.8 | 93.7 | 27 |
| Customer satisfaction index - Overall | points | 89.4 | 89.6 | 92.4 | 27 |
| Customer satisfaction index - Price | points | 88.8 | 89.7 | 89.8 | 27 |
| Customer satisfaction index - Product | points | 88.7 | 89.8 | 93.2 | 27 |
| Customer satisfaction index - Service | points | 88.6 | 88.1 | 92.8 | 27 |
| Number of customer complaints | 3 | 2 | 1 | 27 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Cost reduction from patents (RMB) | million | 6.82 | 43 |
| Patents created | 3 | 43 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Key research projects completed | 19 | 43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 4994.53 |
| GHG Emissions from Natural Gas | tCO2e | 4994.53 |
| GHG Emissions from Purchased Electricity | tCO2e | 6773.61 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 6773.61 |
| Total GHG Emissions | tCO2e | 11768.14 |
| Total GHG Emissions Intensity (By Employee) | tCO2e | 1.52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous Waste Disposed | tons | 519.26 |
| Total Hazardous Waste | tons | 519.26 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste Disposed | % | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | TCEs | 0.013 |
| Natural Gas Consumption | million cubic meters | 2.31 |
| Purchased Electricity | GWh | 149.1 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Discharge of Industrial Wastewater | tons | 817000 |
| Total Wastewater Discharge | tons | 843000 |
| Water Consumption | tons | 1720000 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 80000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Bachelor's Degree Employees | headcount | 4717 |
| Number of Employees Aged 30-50 | headcount | 3080 |
| Number of Employees Aged Above 50 | headcount | 502 |
| Number of Employees Aged Below 30 | headcount | 4151 |
| Number of Employees in Mainland China | headcount | 7733 |
| Number of Female Employees | headcount | 1804 |
| Number of Male Employees | headcount | 5929 |
| Number of Master's Degree Employees | headcount | 1521 |
| Number of New Employees | headcount | 377 |
| Number of New Employees (Female) | headcount | 22 |
| Number of New Employees (Male) | headcount | 355 |
| Number of Total Employees | headcount | 7733 |
| Percentage of Employees Aged 30-50 | % | 39.83 |
| Percentage of Employees Aged Above 50 | % | 6.49 |
| Percentage of Employees Aged Below 30 | % | 53.69 |
| Percentage of Female Employees | % | 23.34 |
| Percentage of Male Employees | % | 76.66 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | percent | 2.49 |
| Turnover Rate of Employees Aged Above 50 | percent | 0.04 |
| Turnover Rate of Employees Aged Below 30 | percent | 2.15 |
| Turnover Rate of Employees in Overseas | percent | 0.04 |
| Turnover Rate of Female Employees | percent | 0.51 |
| Turnover Rate of Male Employees | percent | 4.05 |
| Turnover Rate of Total Employees | percent | 4.56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 93.52 | 92.26 | 92.26 |
| Percentage of Trained General Employees | % | 92.5 | ||
| Percentage of Trained Middle Management | % | 91.3 | ||
| Percentage of Trained Senior Management | % | 90.01 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 42 | ||
| Average Training Hours (General Staff) | hours | 42 | ||
| Average Training Hours (Male) | hours | 45 | ||
| Average Training Hours (Middle Management) | hours | 42 | ||
| Average Training Hours (Senior Management) | hours | 40 | ||
| Average Training Hours per Employee | hours | 45 | 45 | 45 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Total Suppliers |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaint Growth Rate | percent | -33.33 | -50 | |
| Total Number of Customer Complaints | 3 | 2 | 1 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Patents Granted | 3 |