2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission per person (Scope 1 and scope 2) | Ton of CO₂ equivalent/person | 0.52 | 1.35 | 1.34 | 63 |
| Greenhouse gas emission per unit area (Scope 1 and scope 2) | Ton of CO₂ equivalent/m² | 0.06 | 0.09 | 0.07 | 63 |
| Total greenhouse gas emission (Scope 1 and scope 2) | Ton of CO₂ equivalent | 985.79 | 2298.34 | 2555.96 | 63 |
| Total greenhouse gas emission (Scope 3) | Ton of CO₂ equivalent | 2899.47 | 63 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste - Ink box | Gram | 5012 | 24500 | 63 | |
| Hazardous waste - Toner cartridge | Pack | 142 | 62 | 63 | |
| Hazardous waste - Waste batteries | Unit | 200 | 450 | 503 | 63 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste - Kitchen waste | Ton | 108 | 120 | 63 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Gas consumed by the Company's own vehicles | litre | 52407.19 | 62663.29 | 46785.88 | 63 |
| Natural gas consumption per person | m³/person | 80.17 | 73.02 | 63 | |
| Natural gas consumption per unit area | m³/m² | 2.65 | 2.86 | 63 | |
| Power consumption per person | kWh/person | 611.39 | 1489.55 | 1782.32 | 63 |
| Power consumption per unit area | kWh/m² | 69.93 | 98.48 | 90.61 | 63 |
| Total natural gas consumption | m³ | 38400 | 41407 | 63 | |
| Total power consumption | kWh | 1010630.29 | 2527769 | 3398889.97 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | Ton | 80 | 5821 | 22869.14 | 63 |
| Water consumption per person | Ton/person | 0.05 | 12.15 | 11.99 | 63 |
| Water consumption per unit area | Ton/m² | 0.01 | 0.4 | 0.61 | 63 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Coverage of employee training | % | 100 | 100 | 100 | 61 |
| Coverage of employee training by employee category: General employees | % | 100 | 95.76 | 95.7 | 61 |
| Coverage of employee training by employee category: Middle management | % | 100 | 3.73 | 3.83 | 61 |
| Coverage of employee training by employee category: Senior management | % | 100 | 0.52 | 0.47 | 61 |
| Coverage of employee training by gender: Female | % | 100 | 35.38 | 35.45 | 61 |
| Coverage of employee training by gender: Male | % | 100 | 64.62 | 64.55 | 61 |
| Person-time of employee training | Person-time | 5478 | 16549 | 13456 | 61 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Training duration per employee per year | Hours | 17 | 26 | 33 | 61 |
| Training duration per employee per year by employee category: General employees | Hours | 17 | 26 | 33 | 61 |
| Training duration per employee per year by employee category: Middle management | Hours | 22 | 31 | 44 | 61 |
| Training duration per employee per year by employee category: Senior management | Hours | 24 | 48 | 58 | 61 |
| Training duration per employee per year by gender: Female | Hours | 17 | 24 | 33 | 61 |
| Training duration per employee per year by gender: Male | Hours | 17 | 27 | 33 | 61 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Suppliers in Hong Kong, Macau and Taiwan and overseas | Company | 49 | 51 | 29 | 64 |
| Suppliers in Mainland China | Company | 844 | 688 | 522 | 64 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction | % | 100 | 99.4 | 99.6 | 59 |
| Number of customer inquiries | Case | 55368 | 113257 | 427144 | 59 |
| Number of reasonable complaints | Case | 2 | 59 | ||
| Percentage of complaint solving | % | 100 | 100 | 100 | 59 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Person-time of relevant persons receiving anti-corruption training | Person-time | 2088 | 510 | 500 | 59 |
| Times of anti-corruption training | Time | 32 | 5 | 3 | 59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total GHG Emissions | Ton of CO₂ equivalent | 985.79 | 2298.34 | 2555.96 |
| Total GHG Emissions Intensity (By Area) | Ton of CO₂ equivalent/m² | 0.06 | 0.09 | 0.07 |
| Total GHG Emissions Intensity (By Employee) | Ton of CO₂ equivalent/person | 0.52 | 1.35 | 1.34 |
| Total Other Indirect Energy Emissions (Scope 3) | Ton of CO₂ equivalent | 2899.47 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | Unit | 200 | 450 | 503 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Ton | 108 | 120 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Gasoline Consumption | litre | 52407.19 | 62663.29 | 46785.88 |
| Natural Gas Consumption | m³ | 38400 | 41407 | |
| Natural Gas Consumption Intensity (By Area) | m³/m² | 2.65 | 2.86 | |
| Natural Gas Consumption Intensity (By Employee) | m³/person | 80.17 | 73.02 | |
| Purchased Electricity Intensity (By Area) | kWh/m² | 69.93 | 98.48 | 90.61 |
| Purchased Electricity Intensity (By Employee) | kWh/person | 611.39 | 1489.55 | 1782.32 |
| Total Power Consumption | kWh | 1010630.29 | 2527769 | 3398889.97 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | Ton | 80 | 5821 | 22869.14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 35.38 | 35.45 |
| Percentage of Trained General Employees | % | 100 | 95.76 | 95.7 |
| Percentage of Trained Male Employees | % | 100 | 64.62 | 64.55 |
| Percentage of Trained Middle Management | % | 100 | 3.73 | 3.83 |
| Percentage of Trained Senior Management | % | 100 | 0.52 | 0.47 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 17 | 24 | 33 |
| Average Training Hours (General Employees) | Hours | 17 | 26 | 33 |
| Average Training Hours (Male) | Hours | 17 | 27 | 33 |
| Average Training Hours (Middle Management) | Hours | 22 | 31 | 44 |
| Average Training Hours (Senior Management) | Hours | 24 | 48 | 58 |
| Average Training Hours per Employee | Hours | 17 | 26 | 33 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Company | 844 | 688 | 522 |
| Number of Total Suppliers | Company | 893 | 739 | 551 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | Case | 2 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | Time | 32 | 5 | 3 |
| Number of Attendance for Anti-corruption Training | Person-time | 2088 | 510 | 500 |