Corporate Social Responsibility Report 2021

Company: CCB (939)
Year: 2021
Published: 2022-03-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Carbon dioxide equivalent emission reduction 10000 tons 7233.31 7388.66 12509.58 9
Carbon dioxide equivalent emission reduction (10000 tons) 10000 tons 7233.31 7388.66 12509.58 45
Direct emissions (Scope 1) (tons) tons 115242.34 88906.1 127378.31 45
Greenhouse gas emissions (tons) tons 1574914.66 1481223.32 1643454.48 45
Greenhouse gas emissions per employee (Scope 1 & 2) (tons per person) tons per person 4.868 4.378 4.927 45
Indirect emissions (Scope 2) (tons) tons 1459672.38 1392317.22 1516076.17 45

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Annual total amount of hazardous waste consumed per employee tons per person 0.001 0.0004 0.0004 47
Discarded toner cartridges tons 19.46 36.06 37.46 47
Hazardous waste tons 19.46 36.06 37.46 47
Waste batteries tons 2.3 4.35 10.06 47

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022–2026 Report Pages
Annual paper consumption per employee tons per person 0.036 0.038 0.033 47
Annual total harmless waste consumption per employee tons per person 0.011 0.007 0.003 47
Discarded electronic information products tons 244.64 445.03 167.26 47
Discarded office supplies tons 6.99 10.44 15.66 47
Harmless waste tons 409.31 689.65 272.17 47
Others (tons) tons 487.72 210.29 3342.82 45
Percentage of CCB’s waste IT assets delivered to qualified enterprises for disposal 100% 63
Percentage of recyclable materials used in renovated or new outlets % >60 63

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 Report Pages
Ammonia and nitrogen reduction (10000 tons) 10000 tons 3.54 4.8 59.39 45
COD emission reduction (10000 tons) 10000 tons 33.44 99.37 394.93 45
Nitric oxides emission reduction (10000 tons) 10000 tons 30.65 90.22 457.03 45

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 Report Pages
Scrapped vehicles tons 155.38 229.83 79.19 47
Sulfur dioxide emission reduction (10000 tons) 10000 tons 60.09 87.23 359.27 45

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022–2026 Report Pages
Annual energy consumption per employee (tons of standard coal per person) tons of standard coal per person 1.004 0.907 1.007 46
Balance of green loans (RMB100 million) RMB100 million 11758.02 13427.07 19631.29 45
Coal (tons of standard coal) tons of standard coal 358.99 70.78 24.55 46
Coal (tons) tons 1027.96 192.66 64.73 45
Diesel (tons of standard coal) tons of standard coal 4077.24 7877.05 2964.15 46
Diesel (tons) tons 11142.86 6318.13 7312.93 45
Direct energy consumption (tons of standard coal) tons of standard coal 59110.63 47526.92 63187.73 46
Energy consumption (MWh) MWh 2645169.57 2436176.42 2734978.95 46
Energy consumption (tons of standard coal) tons of standard coal 324919.23 299247.57 335950.96 46
Energy consumption and carbon emission intensity across the Bank decreasing trend 63
External power purchase (tons of standard coal) tons of standard coal 265808.6 251720.65 272763.23 46
External power purchase (tons) tons 1459672.38 1392317.22 1516076.17 45
Gasoline (tons of standard coal) tons of standard coal 27136.72 17072.79 36333.98 46
Gasoline (tons) tons 56436.96 46901.34 75394.47 45
Indirect energy consumption (tons of standard coal) tons of standard coal 265808.6 251720.65 272763.23 46
LPG (tons of standard coal) tons of standard coal 7492.14 4810.93 4789.1 46
LPG (tons) tons 7729.67 1107.37 2838.74 45
Natural gas (tons of standard coal) tons of standard coal 19890.81 17573.99 19050.57 46
Natural gas (tons) tons 38417.11 34176.31 38424.62 45
Others (tons of standard coal) tons of standard coal 154.72 121.39 25.38 46
PUE (Power Usage Effectiveness) value of data centers gradually reduced 63
Proportion of new energy official vehicles in the Bank increased year by year 63
Standard coal equivalent emission reduction (10000 tons) 10000 tons 3196.96 3506.48 12427.57 45

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Annual water consumption per employee (tons per person) tons per person 73.532 70.26 61.76 46
Water consumption (tons) tons 23790030.7 23171202.67 20600497.71 46
Water saving (10000 tons) 10000 tons 6629.9 11333.87 22844.55 45

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2026 Report Pages
Percentage of lighting fixtures in bank-owned buildings using LED fixtures 100% 63

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Office paper consumption tons 11746.87 12635.51 11172.33 47

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Additional labor contractors (persons) persons 3774 3556 3470 49
Employees Overseas (persons) persons 1057 1341 1343 48
Employees aged 30 and under (persons) persons 74583 73949 73709 48
Employees aged 31 to 40 (persons) persons 93704 100037 104509 48
Employees aged 41 to 50 (persons) persons 117718 105665 92238 48
Employees aged 51 to 59 (persons) persons 60952 69859 80591 48
Employees aged 60 and above (persons) persons 199 161 205 48
Employees at Head Office (persons) persons 13626 13842 14146 48
Employees in Bohai Rim (persons) persons 57268 57346 57450 48
Employees in Central China (persons) persons 77720 78228 78951 48
Employees in Northeastern China (persons) persons 34961 34650 34305 48
Employees in Pearl River Delta (persons) persons 44300 44833 45269 48
Employees in Western China (persons) persons 66570 67348 67605 48
Employees in Yangtze River Delta (persons) persons 51654 52083 52183 48
Ethnic minority employees (persons) persons 19689 20382 20928 49
Female employees (persons) persons 188850 189641 189537 48
Foreign employees (persons) persons 811 1034 1033 49
Male employees (persons) persons 158306 160030 161715 48
New employees (persons) persons 15290 16397 16462 49
Number of banking outlets worldwide 14912 14741 14510 44
Number of inclusive finance loan customers 10000 accounts 132.51 170.03 193.67 9, 44
Return on average assets % 1.11 1.02 1.04 44
Total assets RMB trillion 25.44 28.13 30.25 44
Total number of employees (persons) persons 347156 349671 351252 48

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Female turnover rate (%) % 1.7 2 49
Male turnover rate (%) % 1.5 1.9 49
Overall turnover rate (%) % 1.9 1.6 1.9 49
Turnover rate 25 and under (%) % 5.1 5.5 6.7 49
Turnover rate 26 to 35 (%) % 3.8 2.9 3.4 49
Turnover rate 36 to 45 (%) % 1.2 0.8 1 49
Turnover rate 46 to 54 (%) % 0.4 0.3 0.3 49
Turnover rate 55 and above (%) % 0.2 0.2 0.2 49
Turnover rate Bohai Rim (%) % 1.6 1.3 1.5 49
Turnover rate Central China (%) % 1.5 1.2 1.4 49
Turnover rate Head office (%) % 5.3 2.6 3.3 49
Turnover rate Northeastern China (%) % 1.1 1 1.1 49
Turnover rate Overseas (%) % 9.7 9 10.1 49
Turnover rate Pearl River Delta (%) % 2.1 1.5 2.2 49
Turnover rate Western China (%) % 1.6 1.5 1.9 49
Turnover rate Yangtze River Delta (%) % 3.1 2.8 3.3 49

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2019 2020 2021 Report Pages
Business death ratio (%) % 0.003 0.002 0.003 50
Death toll on business (persons) persons 11 8 10 50

Lost days due to work injury.

Indicator Unit 2019 2020 2021 Report Pages
Working days affected as a result of employment injuries (days) days 19753 21093 18350 50

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
External expert participation rate % 7.55 6.68 9.41 51
Percentage of female employees attending training (%) % 99.98 50
Percentage of male employees attending training (%) % 99.42 50
Percentage of training attending employees at the business manager level and below (%) % 99.64 50
Percentage of training attending employees at the tier-1 branch level and Head Office department level and above (%) % 100 50
Percentage of training attending employees at the tier-2 branch level, tier-1 branch department level, and Head Office division level (%) % 100 50

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 Report Pages
Average training hours of employees at the business manager level and below (hours) hours 104.8 50
Average training hours of employees at the tier-1 branch level and Head Office department level and above (hours) hours 161.39 50
Average training hours of employees at the tier-2 branch level, tier-1 branch department level, and Head Office division level (hours) hours 152.3 50
Average training hours of female employees (hours) hours 112.6 50
Average training hours of male employees (hours) hours 99.85 50

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Balance of agriculture-related loans RMB 100 million, RMB100 million 18124.89 20888 24658.18 9, 44
Balance of green loans RMB 100 million 11758.02 13427.07 19631.29 9
Balance of inclusive finance loans RMB 100 million, RMB100 million 9631.55 14523.55 18736.83 9, 44
Balance of personal housing loans RMB100 million 53050.95 58308.59 63865.83 44
Balance of real estate development loans for indemnificatory housing projects RMB100 million 1521 1421.96 1361.43 44
Balance of shantytown renovation loan RMB100 million 1402.94 1276.9 1174.64 44
Financial transaction migration rate via electronic channels % 94.77 96.57 97.34 9
Financial transaction migration rate via electronic channels (%) % 94.77 96.57 97.34 48
Local supplier procurement expenditure as a percentage of the total % 99.92 99.63 99.66 51
Number of self-service bank branches 27126 25529 23679 51
Number of suppliers in Central China 1068 3544 5457 51
Number of suppliers in Northeastern China 719 2533 3878 51
Number of suppliers in Western China 1883 5088 7320 51
Number of suppliers in the Bohai Rim 1593 4366 6346 51
Number of suppliers in the Pearl River Delta 2608 4874 6372 51
Number of suppliers in the Yangtze River Delta 2060 6584 10047 51
Payment to suppliers RMB100 million 52.75 128.5 151.54 44

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of social responsibility training sessions for suppliers (including interviews and business exchanges) 28 32 35 51

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Number of ATMs 86767 79144 69030 51
Number of online banking users 10000 35002 38167 40332 51
Number of personal mobile banking users 10000 35076 38794 41711 9, 51
Number of phone banking customers 10000 38147 41964 44681 51
Number of users that connect bank accounts with WeChat 10000 7694 9441 11343 51
Overall personal customer satisfaction % 81.1 81 81 9
Proportion of off-counter account transactions (%) % 99.4 99.51 99.58 48
Weighted return on average equity % 13.18 12.12 12.55 44

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Contract fulfillment rate % 100 100 100 51

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2020 2021 Report Pages
Expenditure on public welfare donation RMB10000 13377 44888 11958 44
Tax payment RMB100 million 641.52 703.62 822.75 44

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 2021 Report Pages
Social contribution per share RMB 3.08 3.41 3.8 44

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) tons 115242.34 88906.1 127378.31
Indirect Energy Emissions (Scope 2) tons 1459672.38 1392317.22 1516076.17
Total GHG Emissions tons 1574914.66 1481223.32 1643454.48
Total GHG Emissions Intensity (By Employee) tons per person 4.868 4.378 4.927

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Waste (Used Batteries) tons 2.3 4.35 10.06
Total Hazardous Waste tons 19.46 36.06 37.46
Total Hazardous Waste Intensity (By Employee) tons per person 0.001 0.0004 0.0004

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Non-Hazardous Waste (Electronic Waste) tons 244.64 445.03 167.26
Non-Hazardous Waste (Office Waste) tons 6.99 10.44 15.66
Paper Waste tons 11746.87 12635.51 11172.33
Total Non-Hazardous Waste Intensity (By Employee) tons per person 0.011 0.007 0.003

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019 2020 2021
Ammonia Nitrogen Emissions Reduction Compared to Last Year 10000 tons 3.54 4.8 59.39
NOx Emissions Reduction Compared to Last Year 10000 tons 30.65 90.22 457.03

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2020 2021
Sulfur Dioxide Emission Reduction Compared to Last Year 10000 tons 27.14 272.04

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption tons of standard coal 4077.24 7877.05 2964.15
Energy Consumption Intensity (By Employee) tons of standard coal per person 1.004 0.907 1.007
Fossil Fuel Consumption tons of standard coal 324919.23 299247.57 335950.96
Gasoline Consumption tons of standard coal 27136.72 17072.79 36333.98
LPG Consumption tons of standard coal 7492.14 4810.93 4789.1
Natural Gas Consumption tons of standard coal 19890.81 17573.99 19050.57
Total Direct Energy Consumption tons of standard coal 59110.63 47526.92 63187.73
Total Energy Consumption tons of standard coal 324919.23 299247.57 335950.96
Total Indirect Energy Consumption tons of standard coal 265808.6 251720.65 272763.23

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Water Consumption tons 23790030.7 23171202.67 20600497.71

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Contractors persons 3774 3556 3470
Number of Employees Aged 30-50 persons 211422 205702 196747
Number of Employees Aged Above 50 persons 61151 70020 80796
Number of Employees Aged Below 30 persons 74583 73949 73709
Number of Employees in Central China persons 77720 78228 78951
Number of Employees in Northeast China persons 34961 34650 34305
Number of Employees in Overseas persons 1057 1341 1343
Number of Employees in Western China persons 66570 67348 67605
Number of Female Employees persons 188850 189641 189537
Number of Male Employees persons 158306 160030 161715
Number of New Employees persons 15290 16397 16462
Number of Total Employees persons 347156 349671 351252
Percentage of Employees Aged 30-50 % 60.89 58.82 56.04
Percentage of Employees Aged Above 50 % 17.62 20.02 23.01
Percentage of Employees Aged Below 30 % 21.48 21.16 20.99
Percentage of Employees in Central China % 22.39 22.38 22.48
Percentage of Employees in Northeast China % 10.07 9.91 9.77
Percentage of Employees in Overseas % 0.3 0.38 0.38
Percentage of Employees in West China % 19.18 19.26 19.25
Percentage of Female Employees % 54.4 54.23 53.96
Percentage of Male Employees % 45.6 45.77 46.04
Percentage of New Employees % 4.4 4.69 4.69

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Turnover Rate of Employees Aged 30-50 % 5.4 4 4.7
Turnover Rate of Employees Aged Above 50 % 0.2 0.2 0.2
Turnover Rate of Employees Aged Below 30 % 5.1 5.5 6.7
Turnover Rate of Employees in Central China % 1.5 1.2 1.4
Turnover Rate of Employees in Northeast China % 1.1 1 1.1
Turnover Rate of Employees in Overseas % 9.7 9 10.1
Turnover Rate of Employees in West China % 1.6 1.5 1.9
Turnover Rate of Female Employees % 1.7 2
Turnover Rate of Male Employees % 1.5 1.9
Turnover Rate of Total Employees % 1.9 1.6 1.9

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2019 2020 2021
Fatalities Rate of the Last 3 Years % 0.0026666667
Number of Fatalities of the Last 3 Years persons 29
Number of Work-related Fatalities persons 11 8 10
Work-related Fatalities Rate % 0.003 0.002 0.003

Lost days due to work injury.

Standard Indicator Unit 2019 2020 2021
Lost Days Due to Work-related Injuries days 19753 21093 18350

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Trained Female Employees % 99.98
Percentage of Trained Male Employees % 99.42

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021
Average Training Hours (Female) hours 112.6
Average Training Hours (Male) hours 99.85

Number of suppliers by geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers in Central China 1068 3544 5457
Number of Suppliers in East China 2060 6584 10047
Number of Suppliers in Northeast China 719 2533 3878
Number of Suppliers in South China 2608 4874 6372
Number of Suppliers in West China 1883 5088 7320
Number of Suppliers in the Bohai Rim 1593 4366 6346
Proportion of Spending on Local Suppliers % 99.92 99.63 99.66

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Number of Supplier Social Responsibility Training Sessions 28 32 35