CORPORATE SOCIAL RESPONSIBILITY REPORT 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Exhaust emission (tonnes) | tonnes | 0.15 | 55 |
| Total NOx emissions (tonnes) | tonnes | 0.0046 | 55 |
| Total SO2 emissions (tonnes) | tonnes | 0.14 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Direct GHG emissions (Scope 1) (tonnes) | tonnes | 1452.34 | 55 |
| GHG emissions per square meter in office area (Scope 1 and 2) (tonnes per square meter) | tonnes per square meter | 0.032 | 55 |
| Indirect GHG emissions (Scope 2) (tonnes) | tonnes | 17521.28 | 55 |
| Per capita greenhouse gas emissions (tonne) | tonne | 0.68 | 66 |
| Per capita greenhouse gases emission density (tonne) | tonne | 0.000023 | 66 |
| Purchased electricity (tonnes) | tonnes | 17521.28 | 55 |
| Total GHG emissions (Scopes 1 and 2) (tonnes) | tonnes | 18970.63 | 55 |
| Total greenhouse gas emission density (tonne) | tonne | 0.041 | 66 |
| Total greenhouse gas emissions (tonne) | tonne | 1171.11 | 66 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Disposal of hazardous waste per capita (tonne) | tonne | 0.0046 | 66 |
| Hazardous waste (tonnes) | tonnes | 7.89 | 55 |
| Hazardous waste per capita (tonnes per employee) | tonnes per employee | 0.00053 | 55 |
| Total amount of hazardous waste (tonne) | tonne | 7.89 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Disposal of non-hazardous waste per capita (tonne) | tonne | 0.085 | 66 |
| Non-hazardous waste (tonnes) | tonnes | 1041.4 | 55 |
| Non-hazardous waste per capita (tonnes per employee) | tonnes per employee | 0.07 | 55 |
| Paper consumption (tonnes) | tonnes | 227.96 | 56 |
| Paper consumption per capital (tonnes per employee) | tonnes per employee | 0.015 | 56 |
| Total non-hazardous waste (tonne) | tonne | 146.48 | 66 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Disposals of reported dues | 93 | 18 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct energy (MWh) | MWh | 6728.46 | 56 | |
| Electricity consumption of the Building | kWh | 5293800 | 4953840 | 64 |
| Energy consumption per square meter in office area (MWh per square meter) | MWh per square meter | 0.059 | 56 | |
| Gasoline (MWh) | MWh | 2774.73 | 56 | |
| Gasoline (tonnes) | tonnes | 679.25 | 55 | |
| Indirect energy (MWh) | MWh | 25891.46 | 56 | |
| Natural gas (MWh) | MWh | 3953.74 | 56 | |
| Natural gas (tonnes) | tonnes | 292.79 | 55 | |
| Per capita electricity consumption of the Building | kWh | 2406.27 | 1651.28 | 64 |
| Purchase electricity (MWh) | MWh | 25891.46 | 56 | |
| Reduction in electricity consumption in December 2021 compared with same period in 2020 (Building air cooling unit) | 17% | 65 | ||
| Reduction in electricity consumption in November 2021 compared with same period in 2020 (Building air cooling unit) | 9% | 65 | ||
| Total energy consumption (MWh) | MWh | 32619.92 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of sanitation stations set up for the project | stations | 322 | 70 | |
| Water consumption (tonnes) | tonnes | 137668.33 | 56 | |
| Water consumption of the Building | m³ | 69335 | 75786 | 64 |
| Water consumption per capita of the Building | m³ | 31.52 | 25.26 | 64 |
| Water consumption per capital (tonnes per employee) | tonnes per employee | 9.3 | 56 | |
| Water saved by replacing toilet faucet and adjusting toilet tank water level | m3 | 264 | 65 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Assets managed by the Company | billion yuan | 26 | 75 |
| Intelligent Outbound Calling System - concurrent call lines | call lines | 200 | 41 |
| Intelligent Outbound Calling System - daily average number of calls | million calls | 7.6 | 41 |
| Intelligent Outbound Calling System - outbound calling cycle duration | hour | 8 | 41 |
| Intelligent Outbound Calling System - total number of calls | million calls | 5.3 | 41 |
| Intelligent Q&A System - average daily service volume | times | 21655 | 41 |
| Intelligent Q&A System - reserves of dialogues | dialogues | 174000 | 41 |
| Investment in New China Debt Investment Plan on Urban Construction Infrastructure and Equity Investment Plan on Taikang-Shanghai Urban Renewal | billion yuan | 10 | 75 |
| Investment in land purchase in Qianhai, Shenzhen | billion yuan | 1.757 | 75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Fortune Global 500 Ranking | 415 | 78 | |
| Number of designated cadres arranged by NCI Xinjiang Branch, NCI Hunan Branch, and NCI Hubei Branch | 17 | 71 | |
| Number of designated cadres who worked as the First Secretary of the Village | 4 | 71 | |
| Number of employees hired from Shibing, Guizhou and Xunhua, Qinghai | 10 | 71 | |
| Number of new hires | people | 230000 | 51 |
| Number of new insurance agents | people | 380000 | 51 |
| Number of people covered in the Three Gorges Corporation employee insurance package | people | 100000 | 59 |
| Soothing Program - amount of pension paid | yuan | 149985100 | 73 |
| Soothing Program - number of people benefited | people | 47226 | 73 |
| Soothing Program - number of people covered | people | 19635 | 73 |
| Soothing Program - premium accumulated | yuan | 211269500 | 73 |
| Sum assured of insurance | RMB | 11310000000000 | 8 |
| Total assets | RMB | 1127727000000 | 8 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Critical Illness Insurance for Children in Rural Areas - insured premiums offered | million yuan | 63.9482 | 73 |
| Critical Illness Insurance for Children in Rural Areas - number of claims | claims | 7651 | 73 |
| Critical Illness Insurance for Children in Rural Areas - paid insurance | million yuan | 42.4077 | 73 |
| Indemnity amount settled in relation to COVID-19 | million yuan | 2.225 | 76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Intelligent Training System - users installed intelligent training system | users | 177000 | 41 |
| Number of cadres who joined the online learning program at NCI Training College | cadres | 1921 | 49 |
| Number of distinguished lecturers hired by NCI Training College | lecturers | 28 | 49 |
| Number of offline training courses held by NCI Training College | courses | 5 | 49 |
| Number of online courses on E-learning | 877 | 51 | |
| Number of online learners on E-learning | people | 22769 | 51 |
| Number of participants in offline training courses at NCI Training College | participants | 251 | 49 |
| Number of people participated in the training of the Company's personal insurance risk manager (junior) | people | 12083 | 51 |
| Percentage of female staff trained | 89% | 50 | |
| Percentage of grass-roots staff trained | 96% | 50 | |
| Percentage of male staff trained | 93% | 50 | |
| Percentage of middle-level staff trained | 100% | 50 | |
| Percentage of senior-level staff trained | 100% | 50 | |
| Policy-oriented insurance claim payment | RMB | 179000000 | 8 |
| Policy-oriented insurance covered counties | counties | 246 | 8 |
| Policy-oriented insurance covered people | people | 94200000 | 8 |
| Policy-oriented insurance covered provinces | provinces | 8 | 8 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average hours per person in online learning program at NCI Training College | hours per person | 10.2 | 49 |
| Average training hours for female staff | H | 84 | 50 |
| Average training hours for grass-roots staff | H | 100 | 50 |
| Average training hours for male staff | H | 99 | 50 |
| Average training hours for middle-level staff | H | 85 | 50 |
| Average training hours for senior-level staff | H | 59 | 50 |
| Hours of online learning on E-learning | hours | 1134886 | 51 |
| Intelligent Training System - daily online training sessions | sessions per day | 5500 | 41 |
| Total hours of learning in online learning program at NCI Training College | hours | 19554 | 49 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| China's 100 Most Valuable Brands Ranking (Brand Finance) | 30 | 78 | |
| China's Fortune 500 Ranking (Fortune China) | 54 | 78 | |
| China's Top 500 Enterprises Ranking (China Enterprise Confederation) | 115 | 78 | |
| Third-party assets managed by the Company | billion yuan | 20 | 75 |
| Value spent to purchase products from other designated county | million yuan | 3.15 | 71 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Claim amounts paid for sanitation worker insurance project | million yuan | 25.135 | 70 | |
| Complaint letters received across the system | 163 | 18 | ||
| Customer satisfaction rate | 99.25% | 31 | ||
| Customers served by self-service machine in front of the counter every year | customers | 1900000 | 31 | |
| Customers served through smart services and telephone services | customers | 35000000 | 31 | |
| Customers who chose self-service | 30.42% | 31 | ||
| Gross written premiums (GWP) | RMB | 163470000000 | 8 | |
| Incoming calls connected | 98.72% | 31 | ||
| Number of claims completed in relation to COVID-19 | claims | 16 | 76 | |
| Number of claims for sanitation worker insurance project | claims | 277 | 70 | |
| Number of complaints received from the CBIRC and its dispatched agencies | 7610 | 21 | ||
| Number of customers served by green insurance business, NCI Beijing Branch | customers | 243 | 59 | |
| Number of online and offline consumer protection education activities carried out during '3·15' Promotion Week | 3443 | 21 | ||
| Percentage of complaints concentrated in Northeast China | 22.31% | 21 | ||
| Percentage of complaints concentrated in Northern China | 26.15% | 21 | ||
| Percentage of complaints concentrated in Northwest China | 13.97% | 21 | ||
| Percentage of complaints related to claims disputes and complaints | 11.92% | 21 | ||
| Percentage of complaints related to sales disputes and complaints | 42.39% | 21 | ||
| Success in the return visit for the new contract during the cooling-off period | 99.99% | 31 | ||
| Total customers | 30000000 | 8 | ||
| Total online hits for original articles during '3·15' Promotion Week | 18540000 | 21 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| World's 2000 Largest Public Companies Ranking (Forbes) | 356 | 78 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Cities and counties covered by sanitation worker project | cities and large/medium-sized counties | 158 | 8 |
| Donation to 14 hard-hit areas in Henan for flood control and disaster relief | million yuan | 10 | 75 |
| Elderly people benefited from caring services | people | 30000 | 31 |
| Embedded value | RMB | 258824000000 | 8 |
| Insurance Top 3 (China Corporate Social Responsibility Development Index) | Top 3 | 78 | |
| Insurance coverage for flood rescue staff in Henan | million yuan | 105 | 75 |
| Insurance coverage provided to people in difficulty by all branches | million yuan | 59 | 72 |
| Investment in Huangyang Town, Inner Mongolia for village-level environmental health and Party building | million yuan | 1 | 71 |
| Investment in paired assistance in Shibing, Guizhou | million yuan | 9.7 | 71 |
| Investment to build new Guizhou Shibing No. 1 Middle School | million yuan | 8 | 71 |
| Investment to support the 'Pomegranate Seed' plan | million yuan | 0.4 | 71 |
| Investment to train local grass-roots cadres and technological leaders | million yuan | 0.3 | 71 |
| Number of NCI volunteer league branches established across the country | branches | 35 | 72 |
| Number of cities where insurance project for sanitation workers was implemented | cities | 158 | 70 |
| Number of consumers reached by publicity materials during '3·15' Promotion Week | 20840000 | 21 | |
| Number of excellent volunteer service projects selected | projects | 5 | 72 |
| Number of excellent volunteer teams selected | teams | 17 | 72 |
| Number of media across the country reporting on '3·15' Promotion Week activities | 239 | 21 | |
| Number of officially registered poverty-stricken households benefited by insurance poverty alleviation project | households | 50000 | 72 |
| Number of original articles published online during '3·15' Promotion Week | 648 | 21 | |
| Number of provinces and autonomous regions covered by targeted poverty alleviation and rural revitalization projects (New China Life Foundation) | provinces and autonomous regions | 12 | 72 |
| Number of public welfare ambassadors selected | ambassadors | 33 | 72 |
| Number of publicity materials distributed during '3·15' Promotion Week | 1597000000 | 21 | |
| Number of reports on '3·15' Promotion Week activities | 730 | 21 | |
| Number of series activities themed 'Protecting Urban Beauticians' | activities | 351 | 70 |
| Number of severely impoverished areas covered by targeted poverty alleviation and rural revitalization projects (New China Life Foundation) | areas | 36 | 72 |
| Number of works from children of sanitation workers winning 'City Angel Award' | works | 107 | 70 |
| Sanitation workers covered by project | people | 900000 | 8 |
| Service stations for the silver hair | stations | 340 | 31 |
| Top 100 Most Valuable China Brands Ranking (WPP&Millward Brown BrandZ) | 93 | 78 | |
| Top 500 Asian Brands Ranking (World Brand Lab) | 238 | 78 | |
| Year-on-year increase in consumers reached during '3·15' Promotion Week | 67.2% | 21 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accumulative insured amount donated to sanitation worker insurance project | billion yuan | 319.2 | 70 |
| Aggregate investment in social development | RMB | 380000000000 | 8 |
| Aggregate public welfare donation | million RMB | 89.7 | 8 |
| Caring services provided for the elderly | types | 18 | 31 |
| Cash donations for flood relief in Henan | yuan | 285200 | 75 |
| Direct public welfare donation | million RMB | 20 | 8 |
| Donated coverage by insurance poverty alleviation project | billion yuan | 5 | 72 |
| Investment income overachieved and total investment yield | % | 5.9 | 8 |
| Materials donated for flood relief in Henan | yuan | 144200 | 75 |
| Number of sanitation workers benefiting from insurance project | workers | 900000 | 70 |
| Number of voluntary service activities organized by NCI volunteer league branches | activities | 2922 | 72 |
| Number of volunteers for 'Protecting Urban Beauticians' activities | volunteers | 3255 | 70 |
| Number of volunteers involved in voluntary service activities | volunteers | 25231 | 72 |
| Number of volunteers recruited by NCI volunteer league | volunteers | 45925 | 72 |
| Quota for assistance through consumption in Shibing, Guizhou | million yuan | 2 | 71 |
| Short-term insurance premium of green insurance business, NCI Beijing Branch | million yuan | 51.425 | 59 |
| Total money donated by all branches for rural revitalization | yuan | 888700 | 72 |
| Total service hours contributed by NCI volunteer league | hours | 73413.6 | 72 |
| Total volunteer hours for 'Protecting Urban Beauticians' activities | hours | 6033 | 70 |
| Value of agricultural and sideline products purchased from assistance counties and countries | million yuan | 5.75 | 71 |
| Value of agricultural products purchased in Shibing, Guizhou | million yuan | 2.6 | 71 |
| Value of donated materials to sanitation workers | yuan | 453300 | 70 |
| Value of materials donated by all branches for rural revitalization | yuan | 1083800 | 72 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| NOâ‚“ Emissions | tonnes | 0.0046 |
| SOâ‚“ Emissions | tonnes | 0.14 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 1452.34 |
| Indirect Energy Emissions (Scope 2) | tonnes | 17521.28 |
| Total GHG Emissions | tonnes | 18970.63 |
| Total GHG Emissions Intensity (By Area) | tonnes per square meter | 0.032 |
| Total GHG Emissions Intensity (By Employee) | tonne | 0.68 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | tonne | 7.89 |
| Total Hazardous Waste Intensity (By Employee) | tonnes per employee | 0.00053 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tons | 0.6 |
| Non-Hazardous Waste Disposed | tonnes | 1041.4 |
| Paper Waste | tonnes per employee | 0.015 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes per employee | 0.07 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh per square meter | 0.059 | |
| Gasoline Consumption | MWh | 2774.73 | |
| Natural Gas Consumption | MWh | 3953.74 | |
| Purchased Electricity | MWh | 5293.8 | 25891.46 |
| Purchased Electricity Intensity (By Employee) | kWh | 2406.27 | 1651.28 |
| Total Direct Energy Consumption | MWh | 6728.46 | |
| Total Energy Consumption | MWh | 32619.92 | |
| Total Indirect Energy Consumption | MWh | 25891.46 | |
| Total Purchased Energy | MWh | 25891.46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2021 |
|---|---|---|---|
| Water Consumption | m³ | 69335 | 75786 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 227.96 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Investment in Ecological Restoration | billion yuan | 11.757 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Bachelor's Degree Employees | Number of people | 22855 |
| Number of Below Junior College Employees | Number of people | 9088 |
| Number of Employees Aged 30-50 | Number of people | 1002 |
| Number of Employees Aged Above 50 | Number of people | 106 |
| Number of Employees Aged Below 30 | Number of people | 623 |
| Number of Female Employees | Number of people | 21957 |
| Number of Male Employees | Number of people | 11569 |
| Number of Master's Degree Employees | Number of people | 1583 |
| Number of New Employees | people | 230000 |
| Number of Total Employees | Number of people | 33526 |
| Percentage of Bachelor's Degree Employees | Percentage | 68.17 |
| Percentage of Below Junior College Employees | Percentage | 27.11 |
| Percentage of Employees Aged 30-50 | Percentage | 57.89 |
| Percentage of Employees Aged Above 50 | Percentage | 6.12 |
| Percentage of Employees Aged Below 30 | Percentage | 35.99 |
| Percentage of Female Employees | Percentage | 65.49 |
| Percentage of Male Employees | Percentage | 34.51 |
| Percentage of Master's Degree Employees | Percentage | 4.72 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage |
| Turnover Rate of Employees Aged Below 30 | Percentage |
| Turnover Rate of Total Employees | Percentage |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 96 |
| Percentage of Trained Female Employees | % | 89 |
| Percentage of Trained General Employees | % | 96 |
| Percentage of Trained Male Employees | % | 93 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 84 |
| Average Training Hours (General Staff) | hours | 100 |
| Average Training Hours (Male) | hours | 99 |
| Average Training Hours (Middle Management) | hours | 85 |
| Average Training Hours (Senior Management) | hours | 59 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Number of Customer Complaints | 163 | 7610 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | million RMB | 0.4294 |
| Number of Registered Volunteers | volunteers | 45925 |
| Number of Volunteer Activities Sessions | activities | 2922 |
| Total Cash Donations | million RMB | 20 |
| Total In-kind Donations | million RMB | 1.085 |
| Total Public Welfare Donations | million RMB | 89.7 |
| Total Social Investment | RMB | 380000000000 |
| Total Volunteer Service Hours | hours | 73413.6 |