CORPORATE SOCIAL RESPONSIBILITY REPORT 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| First 'carbon neutral' loan amount to Qingdao Public Transportation New Energy Vehicle Service Co., Ltd. | million RMB | 10 | 34 | |
| Green bond for Qihe Urban Operation, Construction & Investment P.Y., Ltd. - alternative energy and emission reduction (proportional) | tonnes of standard coal | 813.43 | 34 | |
| Head office direct greenhouse gas emission | Ton carbon dioxide equivalent | 90.66 | 120.66 | 36 |
| Head office greenhouse gas emission | Ton carbon dioxide equivalent | 3695 | 4386 | 36 |
| Head office indirect greenhouse gas emission | Ton carbon dioxide equivalent | 3604.34 | 4265.71 | 36 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Emission reduction from green bond issuance for Qingdao Metro Group Co., Ltd. | tonnes of carbon dioxide | 256.53 | 34 |
| First 'carbon neutral' SCP for Linyi City Construction Investment Group Co., Ltd. - coupon rate | % | 2.6 | 34 |
| First 'carbon neutral' SCP for Linyi City Construction Investment Group Co., Ltd. - term | days | 270 | 34 |
| First 'carbon neutral' SCP for Linyi City Construction Investment Group Co., Ltd. - total amount | million RMB | 850 | 34 |
| Green bond for Qihe Urban Operation, Construction & Investment P.Y., Ltd. - emission reduction | tonnes of carbon dioxide | 6973.65 | 34 |
| Green bond for Qihe Urban Operation, Construction & Investment P.Y., Ltd. - emission reduction (proportional) | tonnes of carbon dioxide | 1797.68 | 34 |
| Number of 'carbon neutral' themed wealth management products issued by BQD Wealth Management | products | 7 | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Green bond for Qihe Urban Operation, Construction & Investment P.Y., Ltd. - alternative energy coal energy | tonnes of standard coal | 3155.5 | 34 | |
| Head office natural gas consumption | Cubic metres | 29636.5 | 28142.83 | 36 |
| Head office oil consumption | Litres | 39492 | 53708.67 | 10, 36 |
| Head office power consumption | 10000 kWh | 362 | 383 | 10, 36 |
| Standard coal consumption reduction from green bond issuance for Qingdao Metro Group Co., Ltd. | tonnes of standard coal annually | 133.14 | 34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Tonnes | 24140 | 28112 | 10, 36 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Head office paper consumption | 1 million sheets, Million sheets | 1.6 | 1.7 | 10, 36 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Year-end green loan balance | RMB | 19078000000 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Bachelors | person | 3140 | 50 | |
| Bachelors percentage | % | 70.61 | 50 | |
| Contract employees | person | 4447 | 50 | |
| Contract employees percentage | % | 100 | 50 | |
| Disabled employees | person | 2 | 50 | |
| Disabled employees percentage | % | 0.04 | 50 | |
| Employees aged 30 and below | person | 1583 | 50 | |
| Employees aged 30 and below percentage | % | 35.6 | 50 | |
| Employees aged 31 to 40 (inclusive) | person | 1970 | 50 | |
| Employees aged 31 to 40 (inclusive) percentage | % | 44.3 | 50 | |
| Employees aged 41 to 50 (inclusive) | person | 654 | 50 | |
| Employees aged 41 to 50 (inclusive) percentage | % | 14.71 | 50 | |
| Employees aged over 50 | person | 240 | 50 | |
| Employees aged over 50 percentage | % | 5.39 | 50 | |
| Employees from Shandong Province | person | 4447 | 50 | |
| Employees from Shandong Province percentage | % | 100 | 50 | |
| Employees from minority ethnic groups | person | 44 | 50 | |
| Employees from minority ethnic groups percentage | % | 0.99 | 50 | |
| Female employees | person | 2481 | 50 | |
| Female employees percentage | % | 55.79 | 50 | |
| Junior college graduates | person | 507 | 50 | |
| Junior college graduates percentage | % | 11.4 | 50 | |
| Male employees | person | 1966 | 50 | |
| Male employees percentage | % | 44.21 | 50 | |
| Masters | person | 786 | 50 | |
| Masters percentage | % | 17.67 | 50 | |
| New employees | person | 452 | 50 | |
| New employees percentage | % | 10.16 | 50 | |
| Number of Board of Directors meetings held | 15 | 8 | ||
| Number of Board of Supervisors meetings held | 8 | 8 | ||
| Number of employees who contribute to social security | person | 4447 | 50 | |
| Number of employees who contribute to social security percentage | % | 100 | 50 | |
| PhDs | person | 14 | 50 | |
| PhDs percentage | % | 0.32 | 50 | |
| Proportion of female employees | % | 55.52 | 55.79 | 10 |
| Return on average total assets | % | 0.59 | 0.61 | 10 |
| Return on weighted average net assets | % | 8.56 | 10.4 | 10 |
| Total assets | RMB, RMB100 million | 4598.28 | 5222.5 | 6, 10 |
| Total loans | RMB100 million | 2067.47 | 2442.05 | 10 |
| Total number of employees | Persons, person | 4231 | 4447 | 10, 50 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employees aged 30 and below turnover | person | 117 | 50 | |
| Employees aged 30 and below turnover rate | % | 2.55 | 50 | |
| Employees aged 31 to 40 (inclusive) turnover | person | 137 | 50 | |
| Employees aged 31 to 40 (inclusive) turnover rate | % | 2.99 | 50 | |
| Employees aged 41 to 50 (inclusive) turnover | person | 32 | 50 | |
| Employees aged 41 to 50 (inclusive) turnover rate | % | 0.7 | 50 | |
| Employees aged over 50 turnover | person | 18 | 50 | |
| Employees aged over 50 turnover rate | % | 0.39 | 50 | |
| Employees from Shandong Province turnover | person | 304 | 50 | |
| Employees from Shandong Province turnover rate | % | 6.63 | 50 | |
| Female employees turnover | person | 164 | 50 | |
| Female employees turnover rate | % | 3.58 | 50 | |
| Male employees turnover | person | 140 | 50 | |
| Male employees turnover rate | % | 3.05 | 50 | |
| Number of labour arbitrations in the past year | 1 | 50 | ||
| Operating income | RMB100 million | 105.41 | 111.36 | 10 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employees with regular medical checkups | person | 4447 | 50 |
| Number of employees with regular medical checkups percentage | % | 100 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Balance of blue finance loans | RMB | 11427000000 | 6 | |
| Balance of loans granted to high-pollution, high-energy consumption or overcapacity industries | RMB100 million | 28.44 | 27.69 | 10 |
| Balance of loans to small and micro-sized businesses | RMB | 28202000000 | 6 | |
| Green credit balance | RMB100 million | 152.33 | 190.78 | 10 |
| Number of suppliers in Bohai Rim region | 802 | 36 | ||
| Number of suppliers in Central China | 9 | 36 | ||
| Number of suppliers in Northeast China | 6 | 36 | ||
| Number of suppliers in Other regions | 8 | 36 | ||
| Number of suppliers in Pearl River Delta region | 63 | 36 | ||
| Number of suppliers in West China | 9 | 36 | ||
| Number of suppliers in Yangtze River Delta region | 123 | 36 | ||
| Total deposits | RMB100 million | 2722.31 | 3135.25 | 10 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Green supply chain finance product 'Carbon E Loan' loans to small and micro-sized enterprises | small and micro-sized enterprises | 250 | 34 |
| Green supply chain finance product 'Carbon E Loan' total loan amount | million RMB | 850 | 34 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total amount of 'carbon neutral' themed wealth management products issued by BQD Wealth Management | million RMB | 693 | 34 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Consumer complaints by business category: Bank cards | cases | 1477 | 44 |
| Consumer complaints by business category: Banking agency business | cases | 17 | 44 |
| Consumer complaints by business category: Debt collections | cases | 326 | 44 |
| Consumer complaints by business category: Foreign exchange | cases | 2 | 44 |
| Consumer complaints by business category: Loans | cases | 304 | 44 |
| Consumer complaints by business category: Other business | cases | 201 | 44 |
| Consumer complaints by business category: Other intermediary business | cases | 10 | 44 |
| Consumer complaints by business category: Payments and settlements | cases | 108 | 44 |
| Consumer complaints by business category: Personal financial information | cases | 5 | 44 |
| Consumer complaints by business category: Precious metal | cases | 5 | 44 |
| Consumer complaints by business category: Proprietary wealth management | cases | 89 | 44 |
| Consumer complaints by business category: RMB deposits | cases | 15 | 44 |
| Consumer complaints by business category: RMB management | cases | 5 | 44 |
| Consumer complaints by business category: Treasury | cases | 2 | 44 |
| Consumer complaints by region: Binzhou | cases | 14 | 44 |
| Consumer complaints by region: Dezhou | cases | 9 | 44 |
| Consumer complaints by region: Dongying | cases | 10 | 44 |
| Consumer complaints by region: Jinan | cases | 34 | 44 |
| Consumer complaints by region: Jining | cases | 11 | 44 |
| Consumer complaints by region: Laiwu | cases | 1 | 44 |
| Consumer complaints by region: Linyi | cases | 3 | 44 |
| Consumer complaints by region: Qingdao | cases | 2331 | 44 |
| Consumer complaints by region: Rizhao | cases | 1 | 44 |
| Consumer complaints by region: Tai'an | cases | 9 | 44 |
| Consumer complaints by region: Weifang | cases | 27 | 44 |
| Consumer complaints by region: Weihai | cases | 32 | 44 |
| Consumer complaints by region: Yantai | cases | 26 | 44 |
| Consumer complaints by region: Zaozhuang | cases | 27 | 44 |
| Consumer complaints by region: Zibo | cases | 31 | 44 |
| Consumer complaints closing rate | 100% | 44 | |
| Number of one-on-one investor surveys entertained | 1 | 8 | |
| Number of online open day activities for investors attended | 1 | 8 | |
| Number of performance briefings held | 2 | 8 | |
| Number of periodical reports released | 10 | 8 | |
| Total consumer complaints closed | cases | 2563 | 44 |
| Total consumer complaints received | cases | 2563 | 44 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| E-banking replacement ratio | % | 95.67 | 96.33 | 10 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 14.13 | 15.83 | 10 |
| Funds raised by 'carbon neutral' themed wealth management products by BQD Wealth Management | million RMB | 195 | 34 | |
| Number of proposals reviewed and approved at Board of Directors meetings | 60 | 8 | ||
| Number of proposals reviewed and approved at Board of Supervisors meetings | 27 | 8 | ||
| Number of proposals reviewed and approved at general meetings of shareholders | 34 | 8 | ||
| Provision coverage ratio | % | 169.62 | 197.42 | 10 |
| Total taxes paid | RMB100 million | 15.96 | 17.95 | 10 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of interim announcements issued | 227 | 8 | |
| Number of interim announcements released through Hong Kong Stock Exchange | 116 | 8 | |
| Number of interim announcements released through SZSE | 111 | 8 | |
| Number of reports heard at Board of Directors meetings | 58 | 8 | |
| Number of reports heard at Board of Supervisors meetings | 55 | 8 | |
| Number of reports heard at general meetings of shareholders | 3 | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share after adjustment | RMB | 0.4 | 0.51 | 10 |
| Number of general meetings of shareholders held | 5 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Charitable donations | RMB10000 | 1280.04 | 1519.2 | 10 |
| Charity fund management amount | RMB | 19512000 | 6 | |
| First carbon allowance pledge loan amount to Qingdao Jinhong Thermal Power Co., Ltd. | million RMB | 10 | 34 | |
| Social contribution per share | RMB | 3.16 | 3.67 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton carbon dioxide equivalent | 90.66 | 120.66 |
| Indirect Energy Emissions (Scope 2) | Ton carbon dioxide equivalent | 3604.34 | 4265.71 |
| Total GHG Emissions | Ton carbon dioxide equivalent | 3695 | 4386 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes of carbon dioxide | 6973.65 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Fossil Fuel Consumption | tonnes of standard coal | 133.14 | |
| Heating Oil Consumption | Litres | 39492 | 53709 |
| Natural Gas Consumption | Cubic metres | 29636.5 | 28142.83 |
| Purchased Electricity | 10000 kWh | 362 | 383 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption in Office | Tonnes | 24140 | 28112 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | million sheets | 1.6 | 1.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 3140 | |
| Number of Below Junior College Employees | person | 507 | |
| Number of Contractors | person | 4447 | |
| Number of Doctoral Degree Employees | person | 14 | |
| Number of Employees Aged 30-50 | person | 2624 | |
| Number of Employees Aged Above 50 | person | 240 | |
| Number of Employees Aged Below 30 | person | 1583 | |
| Number of Female Employees | person | 2481 | |
| Number of Male Employees | person | 1966 | |
| Number of Master's Degree Employees | person | 786 | |
| Number of New Employees | person | 452 | |
| Number of Total Employees | Persons | 4231 | 4447 |
| Percentage of Bachelor's Degree Employees | % | 70.61 | |
| Percentage of Below Junior College Employees | % | 11.4 | |
| Percentage of Contractors | % | 100 | |
| Percentage of Doctoral Degree Employees | % | 0.32 | |
| Percentage of Employees Aged 30-50 | % | 59.01 | |
| Percentage of Employees Aged Above 50 | % | 5.39 | |
| Percentage of Employees Aged Below 30 | % | 35.6 | |
| Percentage of Female Employees | % | 55.52 | 55.79 |
| Percentage of Male Employees | % | 44.21 | |
| Percentage of Master's Degree Employees | % | 17.67 | |
| Percentage of New Employees | % | 10.16 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.99 |
| Turnover Rate of Employees Aged Above 50 | % | 0.39 |
| Turnover Rate of Employees Aged Below 30 | % | 2.55 |
| Turnover Rate of Female Employees | % | 3.58 |
| Turnover Rate of Male Employees | % | 3.05 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Central China | 9 | |
| Number of Suppliers in Northeast China | 6 | |
| Number of Suppliers in West China | 9 | |
| Number of Total Suppliers | 1020 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | cases | 2563 |
| Total Number of Customer Complaints | cases | 2563 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Cash Donations | RMB10000 | 1280.04 | 1519.2 |
| Total Public Welfare Donations | RMB10000 | 1280.04 | 1519.2 |
| Total Social Investment | RMB10000 | 1280.04 | 1519.2 |