China CITIC Bank Corporation Limited 2021 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Loan balance to aluminum smelting industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 112.44 | 107.15 | 49 |
| Loan balance to cement industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 72.73 | 52.31 | 49 |
| Loan balance to coke industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 1.81 | 1.67 | 49 |
| Loan balance to copper smelting industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 15.4 | 12.07 | 49 |
| Loan balance to lead and zinc smelting industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 3.06 | 1.66 | 49 |
| Loan balance to steel industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 247.24 | 266.75 | 49 |
| Loan balance to thermal power generation industry (heavy pollution, high energy consumption and overcapacity) | RMB hundred million | 114.89 | 128.78 | 49 |
| Nitrogen oxides (in ton) | ton | 0.6 | 0.52 | 54 |
| Sulphur dioxide (in ton) | ton | 0.02 | 0.03 | 54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (Category I) (in ton) | ton | 5939.02 | 6668.93 | 54 |
| Greenhouse gas emissions per RMB hundred million income (in ton/RMB hundred million) | ton/RMB hundred million | 76.08 | 80.34 | 54 |
| Greenhouse gas emissions per square meter of floor area (in ton/square meter) | ton/square meter | 0.06 | 0.07 | 54 |
| Indirect greenhouse gas emissions (Category II) | ton | 142216.79 | 157676.17 | 55 |
| Per capita greenhouse gas emissions (in ton/person) | ton/person | 2.52 | 2.77 | 54 |
| Total greenhouse gas emissions (in ton) (Category I and Category II) | ton | 148155.81 | 164345.1 | 54 |
| greenhouse gas (GHG) emissions per capita | tons per capita | 2.77 | 7 | |
| greenhouse gas (GHG) emissions, total | tons | 164300 | 7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Per capita hazardous wastes | ton/person | 0.0054 | 0.005 | 55 |
| Total hazardous wastes | ton | 320.6 | 294.27 | 55 |
| Total hazardous wastes per RMB hundred million income | ton/RMB hundred million | 0.16 | 0.14 | 55 |
| Total hazardous wastes per square meter of floor area | ton/square meter | 0.00013 | 0.00012 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Per capita harmless wastes | ton/person | 0.021 | 0.023 | 55 |
| Total harmless wastes | ton | 1237.31 | 1352.91 | 55 |
| Total harmless wastes per RMB hundred million income | ton/RMB hundred million | 0.64 | 0.66 | 55 |
| Total harmless wastes per square meter of floor area | ton/square meter | 0.0005 | 0.0006 | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Asset loans for wind power project by CITIC Yinchuan Branch | million RMB | 417 | 48 | |
| Diesel for facilities | 38.52 | 43.13 | 54, 56 | |
| Direct energy consumption (in MWh) | MWh | 26449.99 | 30040.12 | 56 |
| Energy consumption per RMB hundred million income (in MWh/RMB100 million) | MWh/RMB100 million | 134.58 | 142.49 | 56 |
| Energy consumption per square meter of floor area (in MWh/square meter) | MWh/square meter | 0.11 | 0.12 | 56 |
| Fuel consumption of official vehicles | 14490.08 | 3936.4 | 54, 56 | |
| Gas | 335.37 | 203.09 | 55, 56 | |
| Indirect energy consumption (in MWh) | MWh | 235628.41 | 261437.44 | 56 |
| Liquefied petroleum gas | 2432.38 | 104.62 | 55, 56 | |
| Loan balance of green credit | RMB hundred million | 922.01 | 2054.25 | 12 |
| Natural gas | 1768.75 | 13242 | 54, 56 | |
| Per capita energy consumption (in MWh/person) | MWh/person | 4.45 | 4.92 | 56 |
| Purchased electricity | MWh | 142216.79 | 261437.44 | 53, 55, 56 |
| Total energy consumption | MWh | 262078.4 | 291477.56 | 55 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Per capita tap water consumption (in ton/person) | ton/person | 43.79 | 41.57 | 56 |
| Tap water consumption (in ton) | ton | 2578514.34 | 2463067.33 | 56 |
| Tap water consumption per square meter of floor area (in ton/square meter) | ton/square meter | 1.05 | 1.04 | 56 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Substitution rate for personal e-banking transaction volume | % | 99.54 | 99.65 | 12 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of green debt financing instruments underwritten | 19 | 48 | ||
| Share in corporate loans to lead and zinc smelting industry (heavy pollution, high energy consumption and overcapacity) | % | 0.02 | 0.01 | 49 |
| Share in corporate loans to steel industry (heavy pollution, high energy consumption and overcapacity) | % | 1.25 | 1.25 | 49 |
| Share in corporate loans to thermal power generation industry (heavy pollution, high energy consumption and overcapacity) | % | 0.58 | 0.6 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee satisfaction (not satisfied with human resources management) | % | 0.99 | 68 | |
| Employee satisfaction (partly satisfied with human resources management) | % | 11.44 | 68 | |
| Employee satisfaction (very satisfied and satisfied with human resources management) | % | 87.56 | 68 | |
| Employee satisfaction survey participation rate at branch level | % | 69.45 | 68 | |
| Employees dispatched to the Bank or hired with letters of engagement | 1152 | 801 | 65 | |
| Employees under labor contract with the Bank | 54002 | 54618 | 65 | |
| Localization rate at CITIC Bank International Limited | % | 88% | 67 | |
| Localization rate at CITIC Bank International Limited (overseas) | % | 83% | 67 | |
| Localization rate at CNCB (Hong Kong) Investment Limited | % | 88% | 67 | |
| Localization rate at JSC Altyn Bank | % | 99% | 67 | |
| Localization rate at London Branch | % | 74% | 67 | |
| Localization rate at Sydney Representative Office | % | 0% | 67 | |
| Male employees | 25268 | 25102 | 65 | |
| Minimum proportion of grassroots Party organizations with one department and one bank leader | no less than 1% | 15 | ||
| Number of Board of Directors members | 9 | 20, 22 | ||
| Number of bank outlets in large and mid-sized cities of Chinese Mainland | outlets | 1415 | 59 | |
| Number of business centers of CITIC Bank International Limited (subsidiary of CIFH) | 2 | 11 | ||
| Number of clients with outstanding loans | 181700 | 8 | ||
| Number of dispatched employees | 800 | 67 | ||
| Number of employees | 60000 | 8, 11 | ||
| Number of employees at CITIC Bank International Limited | 2475 | 67 | ||
| Number of employees at CITIC Bank International Limited (overseas) | 6 | 67 | ||
| Number of employees at CNCB (Hong Kong) Investment Limited | 77 | 67 | ||
| Number of employees at JSC Altyn Bank | 507 | 67 | ||
| Number of employees at London Branch | 34 | 67 | ||
| Number of employees at Sydney Representative Office | 4 | 67 | ||
| Number of extraordinary general meetings of shareholders convened | 2 | 19 | ||
| Number of independent non-executive directors on Board of Directors | 3 | 22 | ||
| Number of local employees at CITIC Bank International Limited | 2171 | 67 | ||
| Number of local employees at CITIC Bank International Limited (overseas) | 5 | 67 | ||
| Number of local employees at CNCB (Hong Kong) Investment Limited | 68 | 67 | ||
| Number of local employees at JSC Altyn Bank | 503 | 67 | ||
| Number of local employees at London Branch | 25 | 67 | ||
| Number of subsidiaries of CNCB (Hong Kong) Investment Co., Ltd. in Hong Kong SAR and Chinese mainland | 3 | 11 | ||
| Proportion of dispatched employees | % | 1.44% | 67 | |
| Sympathy money allocated to employees | million RMB | 24 | 9 | |
| Total assets | RMB, RMB hundred million, hundred million RMB | 75111.61 | 80428.84 | 8, 11, 12, 35 |
| Total employees | 55154 | 55419 | 65 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 5.67% | 67 |
| Female employee turnover rate | % | 4.46% | 67 |
| Male employee turnover rate | % | 6.44% | 67 |
| Operating income | RMB, hundred million RMB | 2045.57 | 8, 35 |
| Turnover rate of employees aged 30 and below | % | 7.30% | 67 |
| Turnover rate of employees aged 60 and above | % | 0.00% | 67 |
| Turnover rate of employees aged between 31 and 40 | % | 5.12% | 67 |
| Turnover rate of employees aged between 41 and 50 | % | 2.00% | 67 |
| Turnover rate of employees aged between 51 and 59 | % | 4.75% | 67 |
| Turnover rate of employees in the central region | % | 4.57% | 67 |
| Turnover rate of employees in the eastern region | % | 5.74% | 67 |
| Turnover rate of employees in the northeastern region | % | 4.59% | 67 |
| Turnover rate of employees in the western region | % | 4.65% | 67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Increase in work-related injury cases over previous year | cases | 29 | 68 | ||
| Number of employees dead on the job | 1 | 69 | |||
| Number of employees injured on the job | 51 | 48 | 77 | 69 | |
| Number of work-related injury cases | 77 | 68 | |||
| Ratio of employees who died on the job (%) | % | 0.002 | 69 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Time lost due to injury (days) | days | 2059 | 2483.5 | 3084.44 | 69 |
| Total days off work due to work-related injuries | days | 3084.44 | 68 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Rectification proposals received | 68 | 17 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of Party history learning and education campaign experiences and practices published on the bulletin and official website | times | 9 | 15 | |
| Number of Party history learning journals compiled and published by the Party Committee of the Group | issues | 12 | 15 | |
| Percentage of female employees attending training | % | 100 | 71 | |
| Percentage of male employees attending training | % | 100 | 71 | |
| Percentage of management staff attending training | % | 100 | 71 | |
| Total number of participants (in person-time) | 550166 | 533738 | 71 | |
| Total training cost | RMB ten thousand | 11609.76 | 9748.12 | 71 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Duration of training per female employee | days/person | 11.15 | 71 | |
| Duration of training per male employee | days/person | 9.97 | 71 | |
| Duration of training per management staff | days/person | 4.63 | 71 | |
| Duration of training per non-management staff | days/person | 10.96 | 71 | |
| Investment in employee training | million RMB | 97.4812 | 9 | |
| Times of training per employee | times | 9.98 | 9.63 | 71 |
| Training cost per capita | RMB | 2104.97 | 1758.99 | 71 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Balance of agriculture-related loans of the Bank | million RMB | 396716 | 38 | |
| Balance of credit extended to all related enterprises (CBIRC regulatory criteria) | billion RMB | 120.486 | 27 | |
| Balance of credit extended to all related enterprises (SSE regulatory criteria) | billion RMB | 72.118 | 27 | |
| Balance of inclusive loans going to small and micro enterprises by Lin’an Rural Bank | million RMB | 1143 | 38 | |
| Balance of inclusive loans to micro and small enterprises | RMB | 366867000000 | 8 | |
| Balance of inclusive loans to small and micro enterprises | million RMB | 366867 | 41 | |
| Balance of loans granted to small and micro enterprises by Lin’an Rural Bank | million RMB | 1455 | 38 | |
| Balance of personal loans by Lin’an Rural Bank | million RMB | 1321 | 38 | |
| Bank's outstanding loans for precise financial assistance | billion RMB | 30.849 | 72 | |
| Credit lines provided by CITIC Ningbo Branch to two trading companies in Ningbo Free Trade Zone | billion RMB | 1.2 | 35 | |
| Growth rate of balance of personal loans by Lin’an Rural Bank | % | 29.15 | 38 | |
| Growth rate of inclusive loans going to small and micro enterprises by Lin’an Rural Bank | % | 19.47 | 38 | |
| Growth rate of loans granted to small and micro enterprises by Lin’an Rural Bank | % | 18.56 | 38 | |
| Increase in manufacturing industry loan balance | % | 10.74 | 36 | |
| Increase in number of bank outlets compared with previous year | outlets | 10 | 59 | |
| Increase in number of clients with outstanding loans | 20000 | 8 | ||
| Increase in number of customers with outstanding inclusive loans to small and micro enterprises | 20000 | 41 | ||
| LCs opened by Ningbo Free Trade Zone Shoumei Trade Co., Ltd. with the Bank | million USD | 380 | 35 | |
| Loan balance granted by the Bank to the manufacturing industry | RMB hundred million | 3431.57 | 36 | |
| Loan balance in Central region | RMB hundred million | 6127.38 | 6723.82 | 39 |
| Loan balance in Eastern region | RMB hundred million | 29598.86 | 32263.02 | 39 |
| Loan balance in Western region | RMB hundred million | 5452.38 | 5727.27 | 39 |
| Loan balance of inclusive micro and small businesses | RMB hundred million | 2982.03 | 3668.67 | 12 |
| Number of affiliates at home and abroad | 7 | 11 | ||
| Number of county outlets set up by the Bank nationwide | 159 | 38 | ||
| Number of outlets | 1415 | 11 | ||
| Number of outlets of CITIC Bank International Limited (subsidiary of CIFH) | 32 | 11 | ||
| Number of outlets of JSC Altyn Bank | 7 | 11 | ||
| Number of outlets relocated for optimization | outlets | 66 | 59 | |
| Number of private banking centers of JSC Altyn Bank in Kazakhstan | 1 | 11 | ||
| Number of self-service terminals put into operation | terminals | 5397 | 59 | |
| Number of suppliers in Chinese Mainland | 16877 | 64 | ||
| Number of suppliers in Hong Kong, Macau, and Taiwan regions | 34 | 64 | ||
| Number of suppliers outside of China | 20 | 64 | ||
| Outstanding loss facility to related enterprises | million RMB | 920 | 27 | |
| Percentage increase in number of bank outlets compared with previous year | % | 0.71 | 59 | |
| Project loan provided by CITIC Xining Branch to Qinghai-based PV Power Plant Project | RMB million | 330 | 39 | |
| Proportion of county outlets to total outlets | % | 11.2 | 38 | |
| Proportion of manufacturing industry loans in corporate loans | % | 16.11 | 36 | |
| Total loan balance to heavy pollution, high energy consumption and overcapacity industries | RMB hundred million | 567.57 | 570.38 | 49 |
| Total number of suppliers | 16931 | 64 | ||
| Underwriting amount of green debt financing instruments | billion RMB | 11 | 48 | |
| Year-on-year increase in green debt financing underwriting amount | 132% | 48 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of Head Office suppliers assessed for centralized procurement performance | 521 | 64 | |
| Number of economic responsibilities fulfilled | 110 | 45 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Outstanding substandard facility to related enterprises | million RMB | 60 | 27 | |
| Share in corporate loans to aluminum smelting industry (heavy pollution, high energy consumption and overcapacity) | % | 0.57 | 0.5 | 49 |
| Share in corporate loans to cement industry (heavy pollution, high energy consumption and overcapacity) | % | 0.37 | 0.25 | 49 |
| Share in corporate loans to coke industry (heavy pollution, high energy consumption and overcapacity) | % | 0.01 | 0.01 | 49 |
| Share in corporate loans to copper smelting industry (heavy pollution, high energy consumption and overcapacity) | % | 0.08 | 0.06 | 49 |
| Total share in corporate loans to heavy pollution, high energy consumption and overcapacity industries | % | 2.87 | 2.68 | 49 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Customer complaints about credit cards via hotline (4008895558) | 176154 | 62 | ||
| Customer complaints from Beijing | percentage of total complaints | 3.20% | 62 | |
| Customer complaints from Guangdong | percentage of total complaints | 66.92% | 62 | |
| Customer complaints from Henan | percentage of total complaints | 2.07% | 62 | |
| Customer complaints from debit card-related hotline (95558) | 113183 | 62 | ||
| Customer complaints received through other internal channels | 628 | 62 | ||
| Customer complaints referred from regulators | 19696 | 62 | ||
| Customer complaints related to credit card | percentage of total complaints | 62.46% | 62 | |
| Customer complaints related to debit card account management | percentage of total complaints | 21.20% | 62 | |
| Customer complaints related to personal loan | percentage of total complaints | 7.29% | 62 | |
| Lingyun system average daily transaction volume | million transactions | 83.89 | 60 | |
| Lingyun system average transaction response time | milliseconds | 57.34 | 60 | |
| Lingyun system days of stable operation | days | 607 | 60 | |
| Lingyun system peak daily transaction volume | million transactions | 106 | 60 | |
| Lingyun system transaction success rate | 99.98% | 60 | ||
| Number of customers with outstanding inclusive loans to small and micro enterprises | 181700 | 41 | ||
| Number of large and medium-sized cities with outlets | 153 | 11 | ||
| Number of new individual customers acquired by Lin’an Rural Bank | 1281 | 38 | ||
| Number of new small and micro enterprise customers acquired by Lin’an Rural Bank | 35 | 38 | ||
| Number of online activity views | million views | 57.35 | 76 | |
| Number of online views attracted by financial literacy materials | million views | 57.35 | 9 | |
| Number of personal mobile banking customers | ten thousand accounts | 5187.51 | 5726.3 | 50 |
| Number of personal mobile banking transactions | million | 24781.15 | 26047.55 | 50 |
| Percentage decrease in number of self-service terminals put into operation | % | -5.1 | 59 | |
| Pieces of advice | 4229 | 17 | ||
| Proportion of loans in Central region | % | 14.47 | 14.63 | 39 |
| Proportion of loans in Eastern region | % | 69.9 | 70.18 | 39 |
| Proportion of loans in Western region | % | 12.88 | 12.46 | 39 |
| Proportion of loans to farmers and micro and small enterprises by Lin’an Rural Bank | % | 92.41 | 38 | |
| Total customer complaints received | 309661 | 62 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Wuxi Public Transport Group acquisition of Ruili Airlines | equity stake | 57% | 85 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Service charges exempted for personal RMB accounts | million RMB, transactions | 2748 | 63 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Amount of personal mobile banking transactions | RMB hundred million | 105234.53 | 119104.45 | 50 |
| Amount of personal online banking transactions | RMB hundred million | 70711.44 | 75689.13 | 50 |
| Number of annual general meetings of shareholders convened | 1 | 19 | ||
| Number of employees attending special training sessions on consumer protection | employees | 54000 | 75 | |
| Number of personal online banking customers | ten thousand people | 5299.77 | 5830.9 | 50 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Actual amount of non-credit related party transactions (Bank and CITIC Group and related parties) | billion RMB | 79.828 | 27 |
| Asset related party transactions (Bank and CITIC Group and related parties) | billion RMB | 73.392 | 27 |
| Expense related party transactions (Bank and CITIC Group and related parties) | billion RMB | 6.436 | 27 |
| Number of corruption lawsuits filed and concluded with the Bank | lawsuit | 1 | 45 |
| Number of interim announcements concerning related party transactions issued | 34 | 27 | |
| Number of new related party information identifiers added | identifiers | 7 | 26 |
| Provision coverage ratio | % | 180.07 | 35 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of Supervision Reminder Letters issued by Board of Supervisors | letters | 4 | 25 |
| Number of comprehensive and special audit projects completed | projects | 42 | 45 |
| Number of meetings by the Nomination Committee | meetings | 4 | 24 |
| Number of meetings by the Supervision Committee | meetings | 4 | 24 |
| Number of meetings via written resolutions of the Board of Supervisors | meeting | 1 | 24 |
| Number of on-site meetings of the Board of Supervisors | meetings | 13 | 24 |
| Number of proposals adopted after deliberation at general meetings | 19 | 19 | |
| Number of proposals deliberated at Board of Supervisors meetings | proposals | 29 | 24 |
| Number of related legal persons managed | legal persons | 6000 | 26 |
| Number of related natural persons managed | natural persons | 20000 | 26 |
| Number of updates to the list of legal persons throughout the year | times | 20 | 26 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of anti-corruption training sessions carried out | times | 4 | 45 |
| Number of meetings of the Board of Supervisors | meetings | 14 | 24 |
| Number of presentations listened to at Board of Supervisors meetings | presentations | 54 | 24 |
| Proportion of independent non-executive directors on Board of Directors | one third | 22 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Audience reached by financial literacy materials | million | 120 | 9 |
| Bank ranking in The Banker’s Top 500 Banking Brands | 16 | 8 | |
| Book reviews | 6107 | 17 | |
| Number of copies of materials distributed on financial literacy | million copies | 39.15 | 9 |
| Number of cultural and sports activities organized | activities | 1500 | 9 |
| Number of departments participating in 'Sunshine Mutuality, Keeping Up with CITIC' charity sale volunteer activity | departments | 30 | 77 |
| Number of participants in volunteer activities | participants | 11960 | 76 |
| Number of public-information sessions on financial literacy organized | sessions | 14670 | 9 |
| Number of publicity materials handed out | million copies | 39.15 | 76 |
| Number of targeted-assistance and charitable projects launched | projects | 208 | 6, 9 |
| Ranking in The Banker magazine's Top 1000 World Banks (tier-one capital) | 24 | 11 | |
| Ranking in The Banker magazine's Top 500 Global Bank Brands | 16 | 11 | |
| Reading activity participation | participants | 38019 | 17 |
| Theoretical learning session attendance | persons | 41161 | 17 |
| Top 1000 World Banks ranking by The Banker magazine (tier-one capital) | rank | 24 | 82 |
| Top 50 Global Bank Brands ranking by The Banker magazine | rank | 16 | 82 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Change in proportion of manufacturing industry loans in corporate loans | percentage points | 0.42 | 36 | |
| Donations for targeted-assistance and charitable projects | million RMB | 11.6192 | 6, 9 | |
| Funds raised in 'Sunshine Mutuality, Keeping Up with CITIC' charity sale volunteer activity | yuan | 74000 | 77 | |
| Group employee donations | million RMB | 4.1462 | 72 | |
| Group total donations | million RMB | 11.692 | 72 | |
| Increase in balance of agriculture-related loans compared with the beginning of the year | million RMB | 54768 | 38 | |
| Increase in balance of inclusive loans to micro and small enterprises | % | 23.03 | 8 | |
| Increase in balance of inclusive loans to small and micro enterprises | million RMB | 68864 | 41 | |
| Increase in number of participants in volunteer activities over previous year | percent | 73.33 | 76 | |
| Increase in number of volunteer activities over previous year | percent | 27.43 | 76 | |
| Increase in social contribution per share | % | 7.43 | 8 | |
| Number of employees donating money and daily necessities in Jinan Branch 'Care for Children with Special Needs' volunteer activity | employees | 655 | 77 | |
| Number of participants in cultural and sports activities | participants | 200000 | 9 | |
| Number of public education and publicity events organized | events | 14670 | 76 | |
| Number of regular sympathy visits to employees | visits | 59000 | 9 | |
| Number of volunteer activities organized | activities | 288 | 9, 76 | |
| Number of volunteers in 'Sunshine Mutuality, Keeping Up with CITIC' charity sale volunteer activity | people | 60 | 77 | |
| Outstanding doubtful facility to related enterprises | million RMB | 339 | 27 | |
| Percentage increase in balance of inclusive loans to small and micro enterprises | percent | 23.03 | 41 | |
| Social contribution per share | RMB | 5.64 | 8 | |
| Social contribution per share of the Group | RMB | 5.64 | 72 | |
| Taxes paid by the Group | billion RMB | 30.575 | 72 | |
| Total people reached by publicity efforts | people | 120000000 | 76 | |
| Value of social contribution per share | RMB | 5.25 | 5.64 | 12 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| NOâ‚“ Emissions | ton | 0.6 | 0.52 |
| SOâ‚“ Emissions | ton | 0.02 | 0.03 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 5939.02 | 6668.93 |
| Indirect Energy Emissions (Scope 2) | ton | 142216.79 | 157676.17 |
| Total GHG Emissions | ton | 148155.81 | 164345.1 |
| Total GHG Emissions Intensity (By Area) | ton/square meter | 0.06 | 0.07 |
| Total GHG Emissions Intensity (By Employee) | ton/person | 2.52 | 2.77 |
| Total GHG Emissions Intensity (By Revenue) | ton/RMB hundred million | 76.08 | 80.34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste | ton | 320.6 | 294.27 |
| Total Hazardous Waste Intensity (By Area) | ton/square meter | 0.00013 | 0.00012 |
| Total Hazardous Waste Intensity (By Employee) | ton/person | 0.0054 | 0.005 |
| Total Hazardous Waste Intensity (By Revenue) | ton/RMB hundred million | 0.16 | 0.14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Non-Hazardous Waste Disposed | ton | 1237.31 | 1352.91 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/square meter | 0.0005 | 0.0006 |
| Total Non-Hazardous Waste Intensity (By Employee) | ton/person | 0.021 | 0.023 |
| Total Non-Hazardous Waste Intensity (By Revenue) | ton/RMB hundred million | 0.64 | 0.66 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| None |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Diesel Fuel Consumption | 185.03 | 54.47 | |
| Energy Consumption Intensity (By Area) | MWh/square meter | 0.11 | 0.12 |
| Energy Consumption Intensity (By Employee) | MWh/person | 4.45 | 4.92 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB100 million | 134.58 | 142.49 |
| LPG Consumption | 2971.92 | 576.26 | |
| Natural Gas Consumption | 10814.4 | 15831.29 | |
| Purchased Electricity | MWh | 235628.41 | 261437.44 |
| Total Direct Energy Consumption | MWh | 26449.99 | 30040.12 |
| Total Energy Consumption | MWh | 262078.4 | 291477.56 |
| Total Indirect Energy Consumption | MWh | 235628.41 | 261437.44 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Municipal Water Consumption | ton | 2578514.34 | 2463067.33 |
| Water Consumption | ton | 2578514.34 | 2463067.33 |
| Water Consumption Intensity (By Revenue) | ton/RMB hundred million | 1204.1 | 1324.14 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | packs |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | 39111 | 39216 | |
| Number of Below Junior College Employees | 239 | 220 | |
| Number of Employees Aged 30-50 | 27538 | 29587 | |
| Number of Employees Aged Above 50 | 10412 | 11088 | |
| Number of Employees Aged Below 30 | 17204 | 14744 | |
| Number of Employees in Central China | 8080 | 7701 | |
| Number of Employees in East China | 35746 | 37048 | |
| Number of Employees in Northeast China | 3377 | 3157 | |
| Number of Employees in Sydney | 4 | ||
| Number of Employees in United Kingdom | 34 | ||
| Number of Employees in West China | 7911 | 7470 | |
| Number of Female Employees | 29886 | 30317 | |
| Number of Male Employees | 25268 | 25102 | |
| Number of Master's Degree Employees | 13341 | 13732 | |
| Number of Senior Management Employees | 12 | ||
| Number of Senior Management Employees (Female) | 1 | ||
| Number of Senior Management Employees (Male) | 11 | ||
| Number of Total Employees | 55154 | 55419 | |
| Percentage of Female Employees | % | 54.7 | |
| Percentage of Male Employees | % | 45.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.12 |
| Turnover Rate of Employees Aged Above 50 | % | 4.75 |
| Turnover Rate of Employees Aged Below 30 | % | 7.3 |
| Turnover Rate of Employees in Central China | % | 4.57 |
| Turnover Rate of Employees in East China | % | 5.74 |
| Turnover Rate of Employees in Northeast China | % | 4.59 |
| Turnover Rate of Employees in West China | % | 4.65 |
| Turnover Rate of Female Employees | % | 4.46 |
| Turnover Rate of Male Employees | % | 6.44 |
| Turnover Rate of Total Employees | % | 5.67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 1 | |
| Number of Work-related Fatalities | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2059 | 2483.5 | 3084.44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Total Cost of Training | million RMB | 97.4812 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | days/person | 11.15 |
| Average Training Hours (General Staff) | days/person | 10.96 |
| Average Training Hours (Male) | days/person | 9.97 |
| Average Training Hours (Senior Management) | days/person | 4.63 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Hong Kong | 34 | |
| Number of Suppliers in Mainland China | 16877 | |
| Number of Suppliers in Overseas | 20 | |
| Number of Total Suppliers | 16931 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Products and Service Related Complaints | 309661 | |
| Total Number of Customer Complaints | 309661 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | lawsuit | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Anti-corruption Training Session | times | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 10.5195 |
| Number of Employees Participating in Volunteer Activities | participants | 11960 |
| Number of Participations in Volunteer Activities | participants | 11960 |
| Number of Registered Volunteers | people | 60 |
| Number of Volunteer Activities Sessions | activities | 288 |
| Total Cash Donations | million RMB | 4.1462 |
| Total Public Welfare Donations | million RMB | 11.692 |
| Total Social Investment | million RMB | 11.692 |