China Life Insurance Company Limited 2021 Environmental, Social and Governance & Social Responsibility Report

Company: CHINA LIFE (2628)
Year: 2021
Published: 2022-03-24
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Greenhouse gas emission density (kg CO2 equivalent / RMB 10000 revenue) 1.91 13.39 12.38 32
Scope I greenhouse gas emissions (tons of carbon dioxide equivalent) tons 28237.13 61770.86 56112.28 32
Scope II greenhouse gas emissions (tons of carbon dioxide equivalent) tons 119218.58 1043070.36 1005642.51 32
Total greenhouse gas emission tons 142051.77 1104841.23 1062626.36 32

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Waste batteries tons 69671 673105 646607 32

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Electronic waste tons 7159 1097.82 32
Kitchen garbage tons 2740.64 3821.18 32
Other office waste tons 2601.45 2812.84 32
Waste ink boxes pieces 111924 111585 32
Waste toner cartridges pieces 72390 74050 32

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Coal consumption kg 1088744.2 248905.6 32
Comprehensive energy consumption (ton of standard coal) 34395.7 287673.32 252595.85 32
Comprehensive energy consumption density (kg standard coal / RMB 10000 revenue) 0.46 3.49 2.94 32
Diesel consumption L 604309.24 575546.18 32
Electric power consumption kWh 197381747.4 467976768.6 551218573.61 32
Gas consumption cubic meters 3726442.88 5628108.02 6225082.64 32
Gasoline consumption of the fleet L 4857044.76 20589331.69 17959731.5 32
Liquefied petroleum gas kg 262592.65 440375.95 32
Purchased thermal consumption GJ 5825015.22 4564593.37 32

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Total office water consumption tons 1867224.09 8702311.3 9840943.36 32
Water use density (kg / RMB 10000 revenue) 25.06 105.49 11.43 32

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Reduction in annual paper consumption through online signing platform million fewer sheets of paper, tons of paper per year based on primary calculation 120 23
Total office paper consumption tons 3751.8 7072.73 4827.09 32

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 Report Pages
Saving of paper in online self-service area tons of paper 5.9 23

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Maturity benefit payment RMB 100 million 256.39 242.37 217.2 31
Social insurance coverage % 100 100 100 32
The number of employees aged from 35 to 50 person 47384 40974 48956 32
The number of employees aged over 50 person 12756 13576 14369 32
The number of employees aged under 35 person 42110 47953 38494 32
The number of ethnic minority employees person 6431 6486 32
The number of female staff person 58095 58167 57461 32
The number of general employees person 101300 32
The number of male staff person 44155 44336 43998 32
The number of overseas staff person 7 9 32
The number of salesmen ten thousand 184.8 145.8 89 32
The number of senior and middle management staff person 159 32
The number of staff in mainland China person 102496 101450 32
Total Assets RMB trillion 3.73 4.25 4.89 31
Total amount of new employees (person) person 3894 33
Total number of contracted employees person 102500 101528 101459 32

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 Report Pages
Annual employee turnover rate % 2.78 32
Turnover rate of employees aged from 35 to 50 % 1.09 32
Turnover rate of employees aged over 50 % 0.3 32
Turnover rate of employees aged under 35 % 5.68 32
Turnover rate of employees in mainland China (%) % 2.78 33
Turnover rate of the female employee % 2.55 32
Turnover rate of the male employee % 3.05 32

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 Report Pages
The number of work-related death (person) person 8 33
The rate of work-related death (%) % 0.0078 33

Lost days due to work injury.

Indicator Unit 2021 Report Pages
The number of day lost due to work-related injury (day) day 8370.5 33

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
Employee training and development expenses (in RMB 100 million) RMB 100 million 1.776 33
Network courseware 4086 5805 7354 33
Number of video conferences supported by technological structure video conferences 28000 23
The number of people learning online (in ten thousand) ten thousand 1186.29 2585.212 2914.5076 33
The number of people taking the online exam (in ten thousand) ten thousand 91.62 189.11 272.85 33
The number of trainers in the system (person) person 226246 220363 176423 33
Training rate of employees (%) % 100 33
Training rate of new employees (%) % 100 33
Training rate of senior and middle management employees (%) % 100 33
Training rate of the female employees (%) % 100 33
Training rate of the male employees (%) % 100 33

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average training hours for employees (hours) hours 128.1 111 119 33
Average training hours for normal employees (hours) hours 127.5 105.3 113.09 33
Average training hours for senior and middle management employees (hours) hours 153.1 162.4 156.15 33
Average training hours for the female employees (hours) hours 127 125.97 33
Average training hours for the male employees (hours) hours 103 108.3 33
General employee training rate (%) % 100 33

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
The number of new overseas registered suppliers in centralized procurement 2 33
The number of new registered suppliers in centralized procurement 8968 33
The number of new registered suppliers in centralized procurement in Hong Kong, Macao, and Taiwan China 2 33
The number of new registered suppliers in centralized procurement in mainland China 8964 33
The number of registered suppliers in centralized procurement 19806 11975 21237 33

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Claim settlement payment RMB million 127919 133340 136502 31
EPS (Basic and diluted) RMB 2.05 1.77 1.8 31
Number of customers for maturity benefit payment person 995146 910498 845831 31
Number of online messages pushed in real-time million online messages 320 23
Premium Income RMB 100 million 5670.86 6122.65 6183.27 31
Proportion of electronic and intelligent services over ticket return visits exceeded % 97 19
Self-service rate in online self-service area percent 88.1% 23
The number of new product development and upgraded product 102 237 160 32
Total telephone services provided by 95519 customer service special line billion 1.186 19
Total times of service provided (digital and intelligent service) billion 3.078 19

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2020 2021 Report Pages
Number of intellectual property rights obtained by the Company 152 39 32

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 Report Pages
Donate funds to China Life Charity Foundation RMB 10000 7 7000 32

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) tons 28237.13 61770.86 56112.28
Indirect Energy Emissions (Scope 2) tons 119218.58 1043070.36 1005642.51
Total GHG Emissions tons 142051.77 1104841.23 1062626.36
Total GHG Emissions Intensity (By Revenue) kg CO2 equivalent / RMB 10000 revenue 1.91 13.39 12.38

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Electronic Waste tons 7159 1097.82
Hazardous Waste (Used Batteries) tons 69671 673105 646607

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Non-Hazardous Waste (Kitchen Waste) tons 2740.64 3821.18
Non-Hazardous Waste (Office Waste) tons 2601.45 2812.84

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption L 604309.24 575546.18
Energy Consumption Intensity (By Revenue) kg standard coal / RMB 10000 revenue 0.46 3.49 2.94
Gasoline Consumption L 4857044.76 20589331.69 17959731.5
LPG Consumption kg 262592.65 440375.95
Natural Gas Consumption cubic meters 3726442.88 5628108.02 6225082.64
Purchased Electricity kWh 197381747.4 467976768.6 551218573.61
Purchased Heating GJ 5825015.22 4564593.37
Total Energy Consumption ton of standard coal 34395.7 287673.32 252595.85
Total Non-Renewable Fuel Consumption kg 1088744.2 248905.6

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Water Consumption Intensity (By Revenue) kg/RMB 10000 revenue 25.06 105.49 11.43
Water Consumption in Office tons 1867224.09 8702311.3 9840943.36

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2019 2020 2021
Packaging Material Consumption (Paper) tons 3751.8 7072.73 4827.09

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Employees Aged 30-50 person 47384 40974 48956
Number of Employees Aged Above 50 person 12756 13576 14369
Number of Employees Aged Below 30 person 42110 47953 38494
Number of Employees in Mainland China person 102496 101450
Number of Employees in Overseas person 7 9
Number of Female Employees person 58095 58167 57461
Number of General Employees person 101300
Number of Male Employees person 44155 44336 43998
Number of New Employees person 3894
Number of Senior Management Employees person 159
Number of Total Employees person 102500 101528 101459
Percentage of Female Employees % 56.68 57.32 56.66
Percentage of Male Employees % 43.08 43.67 43.36

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021
Turnover Rate of Employees Aged 30-50 % 1.09
Turnover Rate of Employees Aged Above 50 % 0.3
Turnover Rate of Employees in Mainland China % 2.78
Turnover Rate of Female Employees % 2.55
Turnover Rate of Male Employees % 3.05
Turnover Rate of Total Employees % 2.78

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2021
Number of Work-related Fatalities person 8
Work-related Fatalities Rate % 0.0078

Lost days due to work injury.

Standard Indicator Unit 2021
Lost Days Due to Work-related Injuries day 8370.5

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Employees Trained % 100
Percentage of New Employees Trained % 100
Percentage of Trained Female Employees % 100
Percentage of Trained Male Employees % 100
Percentage of Trained Middle Management % 100
Percentage of Trained Senior Management % 100
Total Cost of Training RMB 100 million 1.776

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019 2020 2021
Average Training Hours (Female) hours 127 125.97
Average Training Hours (General Staff) hours 127.5 105.3 113.09
Average Training Hours (Male) hours 103 108.3
Average Training Hours (Senior Management) hours 153.1 162.4 156.15
Average Training Hours per Employee hours 128.1 111 119

Number of suppliers by geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers in Hong Kong 2
Number of Suppliers in Mainland China 8964
Number of Suppliers in Overseas 2
Number of Total Suppliers 19806 11975 21237

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit
Percentage of Recalled Products for Safety and Health Reasons

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2020 2021
Number of Intellectual Property Rights Obtained by the Company 152 39

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021
Total Cash Donations RMB 70000 70000000
Total Public Welfare Donations RMB 70000 70000000
Total Social Investment RMB 70000 70000000