2021 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Average concentration of 36 kinds of VOCs in four automatic stations | μg/m³ | 104.09 | 50 | ||
COD discharge | ton | 1161.04 | 987.23 | 671.09* | 7 |
CO₂ discharge | 10 k tons | 1095.89 | 1054.11 | 946.75 | 7 |
Discharge from refinery flare stack | 10 km³ | 1385.94 | 1763.45 | 38 | |
Discharge of ammonia nitrogen | ton | 68.3 | 45.22 | 26.23* | 7 |
Discharge of nitrogen oxides | ton | 1266.74 | 1224.05 | 1067.59 | 7 |
Discharge of waste gas | 10 k m³ | 469.13 | 526.71 | 419.32 | 7 |
Ethylene output | 10 K TONS | 102 | 108 | 97 | 15 |
Ethylene oxide output | 10 K TONS | 28 | 31 | 34 | 15 |
SO₂ discharge | ton | 220.63 | 210.18 | 199.76 | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
CO₂ discharge per unit operation revenue | t/0.1 billion RMB | 1.09 | 1.41 | 1.06 | 7 |
Carbon dioxide emissions | 10 k tons, million tons | 1096 | 1054 | 9.4675 | 31, 50 |
Recovery of high sulfur flare gas | 10 km³ | 3778.64 | 3290.67 | 38 | |
Recovery of low sulfur flare gas | 10 km³ | 5247.63 | 4760.74 | 38 | |
Reduction in carbon dioxide emissions compared to 2020 | million tons | 1.0736 | 50 | ||
Reduction in carbon emissions by 400 kW demonstration photovoltaic power station | tons per year | 341 | 50 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Compliance disposal rate of solid waste (hazardous waste) | 100% | 39 | |||
Cumulative outsourced disposal capacity (oil sludge) | tons | 16543.61 | 39 | ||
Daily cleaning rate of solid waste (hazardous waste) | percent | 100 | 50 | ||
Delivery of oil sludge reduced | tons | 6737.27 | 39 | ||
Discharge of hazardous wastes | 10 k tons | 1.49 | 1.68 | 1.65 | 7 |
Hazardous waste generated | tons | 76537.52 | 39 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Discharge of non-hazardous wastes | 10 k tons | 72.37 | 74.41 | 70.54 | 7 |
Plastic resin output | 10 K TONS | 84 | 83 | 71 | 15 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Comprehensive recovery and utilization of sludge | 10 k tons | 1.47 | 1.22 | 38 | |
Comprehensive recycling volume of sludge | 10 k tons | 1.91 | 1.47 | 1.22 | 7 |
Hazardous waste disposal cost cut | million RMB | 5.67 | 39 | ||
Industrial water recycling rate | % | 97.95 | 97.83 | 38 | |
Safety and environmental protection compliance rate in various links such as hazardous waste storage, transfer, transportation, utilization and disposal | 100% | 32 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Aviation kerosene output | 10 K TONS | 188 | 112 | 118 | 15 |
Comprehensive energy consumption of refining | kg standard oil/ton | 51.79 | 49.86 | 50.98 | 31 |
Crude oil consumption | 10 k tons | 1519.9 | 1467.2 | 1377.63 | 31 |
Diesel output | 10 K TONS | 347 | 327 | 339 | 15 |
Electricity consumption | 0.1 billion kW·h | 33.22 | 33.48 | 30.69 | 31 |
Electricity consumption (excluding external power supply) | 10 k kilowatt-hour | 332171 | 334818 | 306914 | 7 |
Energy consumption per unit output value | ton/10 k RMB | 0.745 | 0.743 | 0.991 | 31 |
Gasoline output | 10 K TONS | 385 | 398 | 340 | 15 |
Industrial energy consumption | 10 k tons | 715 | 692 | 632.3 | 31 |
Loading capacity of inner and outer warehouses after sharing pallets | t/d | 5500 | 23 | ||
Loading capacity of inner and outer warehouses before sharing pallets | t/d | 4000 | 23 | ||
Natural gas consumption | 0.1 billion m³ | 6.25 | 5.55 | 5.19 | 31 |
Raw coal consumption | 10 k tons | 188.78 | 189.84 | 175.21 | 31 |
Reduction in total industrial energy consumption compared to 2020 | tons | 597000 | 50 | ||
Total consumption of industrial energy | 10 k tons | 715 | 692 | 632.3 | 7 |
Total industrial energy consumption | million tons | 3.623 | 50 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Comprehensive compliance rate of discharged wastewater | percent | 99.95 | 50 | ||
Fresh water consumption | 10 k tons | 5757.76 | 4981 | 4768 | 7, 38 |
Reuse rate of sewage treatment | % | 30.39 | 39 | ||
Total water intake | 10 k tons, million tons | 47.68 | 39, 50 | ||
Water consumption for processing of per ton oil | ton/ton | 0.4 | 39 | ||
Water consumption per unit of output value | ton/10 k RMB | 5.49 | 5.43 | 38 | |
Water discharge for processing of per ton oil | ton/ton | 0.158 | 39 | ||
Water intake per 10 k RMB output value | ton/10 k RMB | 7.72 | 39 | ||
Water intake per 10000 RMB output value | tons | 7.02 | 50 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Delivery in bulk after sharing pallets | minutes/truck | 15-20 | 23 |
Delivery in bulk before sharing pallets | minutes/truck | 45-60 | 23 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Maximum stacking capacity after sharing pallets | tons | 22000 | 23 | ||
Maximum stacking capacity before sharing pallets | tons | 18000 | 23 | ||
Safety assessment completion rate for environmental protection units by production division of SPC | sets | 99 | 32 | ||
Safety compliance rate of SPC's environmental protection facilities | 100% | 32 | |||
Total environmental investment | 10 k RMB | 65883 | 56925 | 39527 | 7 |
Total investment in environmental protection | million RMB | 395.27 | 50 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Coverage rate of collective contracts | % | 100 | 100 | 100 | 6 |
Labor contract conclusion rate | % | 100 | 100 | 100 | 6 |
Number of employees above 50 years old | employees | 3445 | 41 | ||
Number of employees between 31-50 years old | employees | 3989 | 41 | ||
Number of employees under 30 years old | employees | 796 | 41 | ||
Number of employees with college diplomas and below | employees | 2648 | 41 | ||
Number of employees with undergraduate diplomas and above | employees | 5582 | 41 | ||
Number of female employees | employees | 1574 | 41 | ||
Number of local employees | employees | 7521 | 41 | ||
Number of male employees | employees | 6656 | 41 | ||
Number of non-local employees | employees | 709 | 41 | ||
Operating revenue | 0.1 billion RMB, billion RMB | 1003.46 | 747.05 | 892.8 | 6, 50 |
Proportion of female employees | % | 22 | 20.17 | 19.13 | 6 |
Proportion of female management staff | %, percent | 16.5 | 16.8 | 16.90% | 6, 41 |
Proportion of local employment | % | 87.67 | 89.32 | 91.38 | 6 |
Proportion of male management staff | percent | 83.10% | 41 | ||
Social insurance coverage rate | % | 100 | 100 | 100 | 6 |
Total assets | 0.1 billion RMB | 456.36 | 447.49 | 470.39 | 6 |
Total number of company employees | employees | 8230 | 41 | ||
coverage rate of collective contracts | 100% | 51 | |||
coverage rate of social insurance | 100% | 51 | |||
labor contract conclusion rate of employees | 100% | 51 | |||
local employees rate | % | 0.16 | 51 | ||
number of staff and employees at SPC | 8230 | 51 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Employee turnover rate | %, percent | 0.42 | 0.23 | 0.29% | 6, 41 |
Turnover rate of employees above 50 years old | percent | 0.03% | 41 | ||
Turnover rate of employees between 31-50 years old | percent | 0.07% | 41 | ||
Turnover rate of employees under 30 years old | percent | 0.19% | 41 | ||
Turnover rate of female employees | percent | 0.06% | 41 | ||
Turnover rate of local employees | percent | 0.16% | 41 | ||
Turnover rate of male employees | percent | 0.23% | 41 | ||
employee quitting rate | % | 0.29 | 51 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Annual morality rate of employees’ work injuries | % | 0.0116 | 0.012 | 7 | |
Deaths in line of duty | Person | 1 | 1 | 7 | |
General incident (number of work-related injury cases) | case | 1 | 32 | ||
Mortality rate per million man-hours | % | 0.0058 | 0.00611 | 7 | |
Number of employees injured at work | Person | 15 | 19 | 39 | 7 |
annual work-related mortality rate of employees | % | 0.012 | 51 |
Lost days due to work injury.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Days lost due to work-related injuries | days | 3950 | 32 | ||
Incident rate of work-related injuries | % | 0.1611 | 0.2198 | 0.32 | 7, 32 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Compliance rate of occupational hazard factor test | 100% | 32 | |||
Input into work safety | 10 k RMB | 23478.01 | 28472.83 | 11236.89 | 7 |
Number of occupational safety and health trainees | Person times | 22861 | 29904 | 51839 | 6 |
Physical examination rate of employees | % | 98.9 | 99.4 | 99.5 | 6 |
Signature rate of on-the-job HSE commitment letter | 100% | 32 | |||
person-times of training on occupational safety and health | person-times | 51389 | 51 | ||
physical examination rate of employees | % | 99.5 | 51 | ||
rate of HSE commitment letters for on-the-job employees | 100% | 51 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Person times of occupational safety and health trainees | person times | 51839 | 32 |
number of management personnel participating in company-level training | 871 | 51 | |
training rate of occupational safety and health | 100% | 51 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Investment in research and development | million RMB | 94.3 | 50 |
number of skilled operators participating in company-level training | 3381 | 51 |
Number of suppliers by geographical region.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Manufacturers’ direct supply rate | % | 99.7 | 99.62 | 99.77 | 6 |
Number of provinces (cities) with suppliers | 23 | 23 | |||
Number of suppliers - Anhui | 22 | 23 | |||
Number of suppliers - Beijing | 47 | 23 | |||
Number of suppliers - Guangdong | 29 | 23 | |||
Number of suppliers - Hebei | 17 | 23 | |||
Number of suppliers - Hubei | 10 | 23 | |||
Number of suppliers - Jiangsu | 206 | 23 | |||
Number of suppliers - Liaoning | 37 | 23 | |||
Number of suppliers - Shandong | 49 | 23 | |||
Number of suppliers - Shanghai | 273 | 23 | |||
Number of suppliers - Zhejiang | 92 | 23 | |||
Number of suppliers - others | 63 | 23 | |||
Proportion of suppliers - Anhui | % | 2.56 | 23 | ||
Proportion of suppliers - Beijing | % | 5.47 | 23 | ||
Proportion of suppliers - Guangdong | % | 3.38 | 23 | ||
Proportion of suppliers - Hebei | % | 1.98 | 23 | ||
Proportion of suppliers - Hubei | % | 1.16 | 23 | ||
Proportion of suppliers - Jiangsu | % | 23.98 | 23 | ||
Proportion of suppliers - Liaoning | % | 4.31 | 23 | ||
Proportion of suppliers - Shandong | % | 5.7 | 23 | ||
Proportion of suppliers - Shanghai | % | 31.78 | 23 | ||
Proportion of suppliers - Zhejiang | % | 10.71 | 23 | ||
Proportion of suppliers - others | % | 7.33 | 23 | ||
Total number of suppliers | 859 | 23 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Ratio of suppliers’ obtaining ISO14000 environmental management system certification | % | 61.83 | 63.5 | 64.6 | 6 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Customer satisfaction | % | 97.66 | 98.26 | 98.7 | 6 |
One-time settlement rate of complaints through customer service telephone | % | 100 | 100 | 100 | 6 |
customer satisfaction rate | % | 98.7 | 51 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Patent applications | 81 | 50 | |||
Quantity of applications for invention patents | Piece | 65 | 50 | 81 | 6 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Bidding purchase rate | % | 92.34 | 89.77 | 89.74 | 6 |
Compliance rate of product sampling inspection | percent | 100 | 50 | ||
Product spot check qualification rate | % | 100 | 100 | 100 | 6 |
product sampling inspection compliance rate | 100% | 51 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Total tax paid | 0.1 billion RMB | 147.17 | 151.19 | 144.89 | 6 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Coverage of anti-corruption warning education | percent | 100 | 50 | ||
Coverage rate of anti-commercial bribery training | %, percent | 100 | 100 | 100 | 6, 50 |
number of discipline technical personnel participating in company-level training | 6204 | 51 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Tax payment | billion RMB | 14.489 | 50 |
investment in support of surrounding areas or communities | million RMB | 10.287 | 51 |
number of 'Open Day' activities held | 55 | 51 | |
number of community public welfare projects implemented | 48 | 51 | |
person-times of participants in 'Open Day' activities | person-times | 1476 | 51 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Babysbreath volunteer service hours | hours | 11662.5 | 51 | ||
Contract performance rate | % | 96.35 | 95.13 | 95.79 | 6 |
Input into relief of poverty-stricken employees | 10 k RMB | 150 | 300 | 300 | 6 |
investment in poverty alleviation procurement | million RMB | 7.766 | 51 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
NOₓ Emissions | ton | 1266.74 | 1224.05 | 1067.59 |
SOₓ Emissions | ton | 220.63 | 210.18 | 199.76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Total GHG Emissions | kg | 10960000 | 10540000 | 9467500 |
Total GHG Emissions Intensity (By Revenue) | t/0.1 billion RMB | 1.09 | 1.41 | 1.06 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Disposal Rate of Hazardous Waste | percent | 100 | ||
Hazardous Waste Disposed | tons | 14900 | 16800 | 16500 |
Total Hazardous Waste | tons | 76537.52 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Total Non-Hazardous Waste Intensity (By Unit Product) | ton/ton | 0.8627380952380953 | 0.8965060240963856 | 0.9935211267605634 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit |
---|---|
CO2 Emissions Reduction Compared to Last Year | tons per year |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2020 | 2021 |
---|---|---|---|
Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 23.13 | 17.01 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Diesel Fuel Consumption | 10 K TONS | 347 | 327 | 339 |
Energy Consumption Intensity (By Revenue) | ton/10 k RMB | 0.745 | 0.743 | 0.991 |
Fossil Fuel Consumption | 10 k tons | 715 | 692 | 632.3 |
Gasoline Consumption | 10 K TONS | 385 | 398 | 340 |
Grid Electricity Consumption | 0.1 billion kW·h | 33.22 | 33.48 | 30.69 |
Natural Gas Consumption | 0.1 billion m³ | 6.25 | 5.55 | 5.19 |
Purchased Electricity | 0.1 billion kW·h | 33.22 | 33.48 | 30.69 |
Total Direct Energy Consumption | 10 k tons | 715 | 692 | 632.3 |
Total Energy Consumption | 10 k tons | 715 | 692 | 632.3 |
Total Indirect Energy Consumption | 0.1 billion kW·h | 33.22 | 33.48 | 30.69 |
Total Non-Renewable Fuel Consumption | 10 k tons | 715 | 692 | 632.3 |
Total Purchased Energy | 0.1 billion kW·h | 33.22 | 33.48 | 30.69 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Total Water Withdrawal | million tons | 4768 | ||
Water Consumption | 10 k tons | 5757.76 | 4981.15 | 4768 |
Water Consumption Intensity (By Revenue) | ton/10 k RMB | 5.49 | 5.43 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Total Investment in Ecological Restoration | RMB | 658830000 | 569250000 | 395270000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Bachelor's Degree Employees | employees | 5582 | ||
Number of Below Junior College Employees | employees | 2648 | ||
Number of Employees Aged 30-50 | employees | 3989 | ||
Number of Employees Aged Above 50 | employees | 3445 | ||
Number of Employees Aged Below 30 | employees | 796 | ||
Number of Female Employees | employees | 1574 | ||
Number of Male Employees | employees | 6656 | ||
Number of Total Employees | employees | 8230 | ||
Percentage of Employees Aged 30-50 | % | 48.45 | ||
Percentage of Employees Aged Above 50 | % | 41.84 | ||
Percentage of Employees Aged Below 30 | % | 9.67 | ||
Percentage of Female Employees | % | 22 | 20.17 | 19.13 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 0.07 | ||
Turnover Rate of Employees Aged Above 50 | % | 0.03 | ||
Turnover Rate of Employees Aged Below 30 | % | 0.19 | ||
Turnover Rate of Female Employees | % | 0.06 | ||
Turnover Rate of Male Employees | % | 0.23 | ||
Turnover Rate of Total Employees | % | 0.42 | 0.23 | 0.29 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2020 | 2021 |
---|---|---|---|
Fatalities Rate as a Result of Work-related Injuries | % | 0.0116 | 0.012 |
Fatalities Rate of the Last 3 Years | % | 0.0058 | 0.00787 |
Number of Fatalities as a Result of Work-related Injuries | Person | 1 | 1 |
Number of Fatalities of the Last 3 Years | Person | 1 | 2 |
Number of Work-related Fatalities | Person | 1 | 1 |
Work-related Fatalities Rate | % | 0.0116 | 0.012 |
Work-related Fatalities Rate (By Working Hours) | % | 0.0058 | 0.00611 |
Lost days due to work injury.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | days | 3950 | ||
Rate of Work-related Injuries | % | 0.1611 | 0.2198 | 0.32 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 98.9 | 99.4 | 99.5 |
Investment in Work Safety | 10 k RMB | 23478.01 | 28472.83 | 11236.89 |
Number of People Receiving Training on Work Safety | Person times | 22861 | 29904 | 51839 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2021 |
---|---|---|
Percentage of Employees Trained | % | 100 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2021 |
---|---|---|
Number of Suppliers in Mainland China | 859 | |
Number of Total Suppliers | 859 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Complaints Handling Rate | % | 100 | 100 |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of New Patent Applications | Piece | 65 | 50 | 81 |
Description of quality assurance process and recall procedures.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 | 100 | 100 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Investment in Targeted Poverty Alleviation | RMB | 150000 | 300000 | 377660 |
Total Volunteer Service Hours | hours | 11662.5 |