China Merchants Bank Sustainability Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Annual ammonia nitrogen emissions reduced by green loan projects | ten thousand tons | 4.37 | 5.06 | 195 | |
| Annual chemical oxygen demand reduced by green loan projects | ten thousand tons | 28.06 | 29.58 | 195 | |
| Balance of loans made to petroleum, coal, and nuclear fuel processing industries | RMB 100 million | 73.4 | 64.33 | 129.84 | 196 |
| Balance of loans made to sectors with overcapacity and high energy consumption and pollution (RMB 100 million) | RMB 100 million | 1117.61 | 893.65 | 1047.5 | 195 |
| Balance of loans made to sectors with overcapacity and high energy consumption and pollution expressed as a percentage of domestic corporate loans | % | 7.03 | 6.37 | 5.85 | 196 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| (Direct) greenhouse gas emissions of Scope 1 (tons of CO2 equivalent) | tons of CO2 equivalent | 1621.74 | 1393.71 | 9951.6 | 197 |
| (Indirect) greenhouse gas emissions of Scope 2 (tons of CO2 equivalent) | tons of CO2 equivalent | 8437.88 | 8198.98 | 232992.38 | 197 |
| Annual CO2 equivalent emissions reduced by green loan projects | ten thousand tons | 1237.86 | 1525.24 | 195 | |
| Annual SO2 equivalent emissions reduced by green loan projects | ten thousand tons | 14.28 | 16.55 | 195 | |
| Greenhouse gas emission per capita (tons of CO2 equivalent per person) | tons of CO2 equivalent per person | 3.82 | 197 | ||
| NOx equivalent reduced by green loan projects | ten thousand tons | 2.68 | 4.52 | 195 | |
| Total greenhouse gas emissions (tons of CO2 equivalent) | tons of CO2 equivalent | 10059.62 | 9592.69 | 242943.98 | 197 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Weight of paper used for card brochures and envelopes | kilograms | 273180 | 317815 | 197 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Paper saved by using e-bills | 100 million sheets | 17.91 | 19.04 | 19.43 | 197 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Annual standard coal reduced by green loan projects | ten thousand tons | 618.8 | 694.29 | 195 | |
| Balance of green service loans (RMB 100 million) | RMB 100 million | 6.16 | 6.02 | 12.45 | 195 |
| Balance of loans for clean energy industries (RMB 100 million) | RMB 100 million | 379.88 | 614.79 | 814.27 | 195 |
| Balance of loans for cleaner production industries (RMB 100 million) | RMB 100 million | 61.22 | 118.27 | 166.36 | 195 |
| Balance of loans for ecological environmental industries (RMB 100 million) | RMB 100 million | 49.7 | 61.39 | 97.9 | 195 |
| Balance of loans for green upgrading of infrastructure (RMB 100 million) | RMB 100 million | 985.97 | 1106.6 | 1295.73 | 195 |
| Balance of loans made to strategic emerging industries | 1457.47 | 1714.15 | 2191.54 | 191 | |
| Balance of loans made to strategic emerging industries (RMB 100 million) | RMB 100 million | 1457.47 | 1714.15 | 2191.54 | 12 |
| Balance of loans made to support strategic emerging industries (RMB 100 million) | RMB 100 million | 1011.28 | 1235.59 | 191 | |
| Balances of loans made to industrial energy-saving and eco-friendly industries (RMB 100 million) | RMB 100 million | 189.63 | 178.79 | 251.7 | 195 |
| Diesel consumption of self-owned vehicles | L | 10790.04 | 197 | ||
| Gasoline consumption of self-owned vehicles | L | 121943.56 | 98730.28 | 1456248.7 | 197 |
| Natural gas consumption | m³ | 597342 | 521400 | 2971832.09 | 197 |
| Total energy consumption of purchased heat | GJ | 47981.15 | 197 | ||
| Total power consumption of self-owned data centers | kWh | 33568314 | 69771361 | 73735313 | 197 |
| Total purchased electricity consumption | m³ | 16008.12 | 15554.88 | 389988.79 | 197 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average PUE of self-owned data centers | 1.65 | 1.62 | 1.57 | 197 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Annual water consumption saved from green loan projects | ten thousand tons | 979.77 | 1638.25 | 195 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Amount of paper used for new cards brochures and envelopes | ten thousand pieces | 2413 | 2190 | 2543 | 197 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average attendance rate at board meetings | % | 97 | 99.45 | 99.73 | 188 |
| Average tenure of board members | year | 6.8 | 5.6 | 6.6 | 188 |
| Coverage of social insurance for employees (%) | % | 100 | 100 | 193 | |
| Engagement rate of Employees | % | 79.8 | 194 | ||
| New hires from campus recruitment | 4392 | 4562 | 192 | ||
| New hires from social recruitment | 4680 | 5100 | 192 | ||
| Number of business outlets in rural and county areas | 95 | 95 | 95 | 190 | |
| Number of directors | 17 | 17 | 16 | 188 | |
| Number of employees aged 30 and below | 35159 | 35858 | 43095 | 192 | |
| Number of employees aged above 50 | 2834 | 2734 | 3198 | 192 | |
| Number of employees aged between 31 and 50 | 41289 | 47291 | 52160 | 192 | |
| Number of employees in HK, Macau and Taiwan | 2416 | 2452 | 2466 | 192 | |
| Number of employees in mainland China | 81957 | 88069 | 95648 | 192 | |
| Number of employees under labor dispatch system | 5401 | 4984 | 5216 | 192 | |
| Number of ethnic minority employees | 3292 | 3586 | 4210 | 12, 193 | |
| Number of expatriate employees | 39 | 33 | 25 | 192 | |
| Number of female directors | 1 | 1 | 1 | 188 | |
| Number of female employees | 45443 | 47478 | 53890 | 192 | |
| Number of independent non-executive directors | 6 | 6 | 6 | 188 | |
| Number of male directors | 16 | 16 | 15 | 188 | |
| Number of male employees | 33839 | 38135 | 44563 | 192 | |
| Number of new hires | 9072 | 9662 | 192 | ||
| Number of non-executive directors with rich experience in the banking industry | 14 | 14 | 14 | 12 | |
| Number of non-executive directors with rich experience in the financial industry | 14 | 14 | 14 | 188 | |
| Number of other non-executive directors | 8 | 8 | 8 | 188 | |
| Number of small and micro-sized enterprises that applied inclusive loans | 397413 | 480063 | 913289 | 191 | |
| Percentage of employees signing labor contracts (%) | % | 100 | 100 | 193 | |
| Percentage of female employees (%) | % | 57 | 56 | 55 | 193 |
| Percentage of male employees (%) | % | 43 | 44 | 45 | 193 |
| Percentage of men among middle and senior managers (%) | % | 79 | 79 | 77 | 193 |
| Percentage of women among middle and senior managers (%) | % | 21 | 21 | 23 | 12, 193 |
| Permanent employees that have signed labor contracts with CMB | 79282 | 85883 | 98453 | 192 | |
| Satisfaction rate of employees | point | 8.47 | 194 | ||
| Total assets | RMB million | 7417240 | 8361448 | 9249021 | 189 |
| Total number of employees | 84683 | 90867 | 103669 | 12, 192 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate (%) | % | 7.71 | 7.24 | 7.18 | 192 |
| Female employee turnover rate (%) | % | 7.08 | 6.35 | 6.55 | 192 |
| Male employee turnover rate (%) | % | 8.54 | 8.33 | 7.93 | 192 |
| Operating income | RMB million | 269703 | 290482 | 331253 | 189 |
| Turnover rate of employees aged 30 and below (%) | % | 10.7 | 9.54 | 9.5 | 192 |
| Turnover rate of employees aged above 50 (%) | % | 2.04 | 3.73 | 2.77 | 192 |
| Turnover rate of employees aged between 31 and 50 (%) | % | 5.39 | 5.62 | 5.44 | 192 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Lost workdays due to work-related injuries (days) | days | 2243 | 2525 | 2667 | 193 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee training expenditure (RMB ten thousand) | RMB ten thousand | 54215.63 | 193 | ||
| Number of employee participations in online study | ten thousand | 420.3 | 3103 | 9500 | 194 |
| Number of employees who accept training | 71066 | 75244 | 76972 | 193 | |
| Number of employees who participated in learning programs of CMB (ten thousand) | ten thousand | 59.4 | 45.4 | 45.8 | 193 |
| Percentage of employees who accepted training | % | 99 | 98 | 194 | |
| Percentage of female employees who accepted training | % | 94 | 99 | 98 | 194 |
| Percentage of grassroots employees who accepted training | % | 94 | 99 | 99 | 194 |
| Percentage of male employees who accepted training | % | 94 | 99 | 98 | 194 |
| Percentage of middle-level managers who accepted training | % | 71 | 100 | 96.7 | 194 |
| Percentage of senior executives who accepted training | % | 100 | 194 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average learning time of female employees | hours | 101 | 84.37 | 74.54 | 194 |
| Average learning time of grassroots employees | hours | 99.2 | 84.8 | 75.59 | 194 |
| Average learning time of male employees | hours | 95.9 | 85.44 | 76.92 | 194 |
| Average learning time of middle-level managers | hours | 47.3 | 135.1 | 32.92 | 194 |
| Average learning time of senior executives | hours | 50.5 | 194 | ||
| Number of employee training sessions | 11898 | 7452 | 7202 | 193 | |
| Per-capita learning time of employees | hours | 98.9 | 85.11 | 75.36 | 194 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans (RMB 100 million) | RMB 100 million | 1823 | 2012.42 | 2293.6 | 12, 191 |
| Balance of green loans (RMB 100 million) | RMB 100 million | 1672.56 | 2085.88 | 2638.42 | 195 |
| Balance of inclusive finance loans to small and micro-sized businesses (RMB 100 million) | RMB 100 million | 4533.29 | 5306.5 | 6011 | 191 |
| Balance of indemnificatory housing project loans (RMB 100 million) | RMB 100 million | 615.82 | 559.69 | 689.4 | 12, 191 |
| Balance of loans made to chemical raw materials and chemical manufacturing industries | RMB 100 million | 213.31 | 246.33 | 271.88 | 196 |
| Balance of loans made to chemical raw materials and chemical manufacturing industries expressed as a percentage of domestic corporate loans | % | 1.49 | 1.72 | 1.52 | 196 |
| Balance of loans made to customers registered in “Qianying Zhanyi” program | 418.71 | 937.94 | 967.47 | 191 | |
| Balance of loans made to ferrous metal smelting and rolling processing industries | RMB 100 million | 107.16 | 136.99 | 198.07 | 196 |
| Balance of loans made to ferrous metal smelting, rolling and processing industries expressed as a percentage of domestic corporate loans | % | 0.75 | 0.96 | 1.11 | 196 |
| Balance of loans made to non-ferrous metal smelting, rolling and processing industries | RMB 100 million | 87.43 | 61.81 | 47.97 | 196 |
| Balance of loans made to non-ferrous metal smelting, rolling and processing industries expressed as a percentage of domestic corporate loans | % | 0.61 | 0.43 | 0.27 | 196 |
| Balance of loans made to non-metallic mineral products industries | RMB 100 million | 122.88 | 123.01 | 173.28 | 196 |
| Balance of loans made to non-metallic mineral products industries expressed as a percentage of domestic corporate loans | % | 0.86 | 0.86 | 0.97 | 196 |
| Balance of loans made to petroleum processing, coal, and nuclear fuel processing industries expressed as a percentage of domestic corporate loans | % | 0.51 | 0.45 | 0.72 | 196 |
| Balance of thermal power loans | RMB 100 million | 402.83 | 262.98 | 208 | 196 |
| Balance of thermal power loans expressed as a percentage of domestic corporate loans | % | 2.81 | 1.84 | 1.61 | 196 |
| Budget of centralized procurement projects | RMB 100 million | 35.38 | 33.61 | 75.06 | 189 |
| Growth rate of the balance of inclusive finance loans to small and micro-sized enterprises (RMB 100 million) | % | 15.3 | 17.06 | 18.22 | 191 |
| Number of centralized procurement projects | 259 | 384 | 439 | 189 | |
| Number of community banks | 215 | 211 | 201 | 190 | |
| Number of domestic and overseas branches | 1833 | 1877 | 1924 | 190 | |
| Number of domestic business outlets | 1823 | 1867 | 1913 | 190 | |
| Number of domestic self-service banks | 3014 | 2944 | 2812 | 190 | |
| Number of self-service equipment | 8768 | 7751 | 6592 | 190 | |
| Number of suppliers at mainland China | 311 | 416 | 611 | 189 | |
| Number of suppliers for centralized procurement projects | 311 | 420 | 637 | 189 | |
| Number of suppliers in overseas regions, HK and Macau | 4 | 26 | 189 | ||
| Number of suppliers included in supplier database | 15618 | 20874 | 25680 | 189 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average cycle of centralized procurement projects | days | 27 | 27 | 20 | 189 |
| Ratio of centralized procurement projects that received assistance for ensuring fulfillment of obligations | % | 100 | 100 | 100 | 189 |
| Ratio of suppliers that were inspected | % | 100 | 100 | 100 | 189 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average response time | seconds | 4.12 | 3.09 | 4.31 | 190 |
| CMB App monthly active users (ten thousand) | ten thousand | 5513.63 | 6126.38 | 6541.69 | 190 |
| Coverage rate of wholesale electronic channel customers | % | 93.22 | 93.05 | 93.67 | 190 |
| Customer satisfaction rate for remote online omnichannel manual services | % | 97.61 | 190 | ||
| Increase of indemnificatory housing project loans in the year (RMB 100 million) | RMB 100 million | 161.69 | 142.08 | 254.57 | 191 |
| Incremental amount of green loans compared with the previous year (RMB 100 million) | RMB 100 million | 413.32 | 552.54 | 195 | |
| Number of CMB Corporate Banking APP users | ten thousand | 100.08 | 129.51 | 123.48 | 190 |
| Number of customer complaints accepted | 27992 | 21628 | 192 | ||
| Number of customers registered in the “Qianying Zhanyi” program | 26000 | 31430 | 31713 | 191 | |
| Number of online corporate banking customers | ten thousand | 195.44 | 212.59 | 212.24 | 190 |
| Number of orders placed through the CMB Cloud Procurement Platform | 202396 | 280000 | 410000 | 189 | |
| Number of participants in consumer education activities | ten thousand | 104107.6 | 64144.2 | 192 | |
| Number of positive customer comments | 47423 | 56042 | 106521 | 190 | |
| Number of users who downloaded CMB App (ten thousand) | ten thousand | 11353 | 14475.3 | 17009.13 | 12, 190 |
| Number of visual counter terminals | 16750 | 16559 | 14746 | 190 | |
| Quantity of manual remote banking services | ten thousand | 6774 | 6178 | 6502 | 190 |
| Quantity of services provided by online interactive robots | ten thousand | 9943 | 10622 | 10571 | 190 |
| Ratio of credit card customers using e-bills | % | 99.7 | 99.63 | 99.59 | 197 |
| Ratio of response within 20 seconds for remote online omnichannel manual services | % | 94.07 | 95.42 | 94.37 | 190 |
| Total transaction value of mobile banking | RMB 100 million | 331988 | 409143 | 596180 | 190 |
| Total transaction value of mobile banking (RMB 100 million) | RMB 100 million | 331988 | 409143 | 596180 | 12 |
| Total transaction value using the CMB Corporate Banking App | RMB 100 million | 1076.81 | 3406.45 | 7777.87 | 190 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Connection rate of remote online omnichannel manual services | % | 97.86 | 98.4 | 97.56 | 190 |
| Number of investigations on new systems, products and services | 4460 | 34063 | 192 | ||
| Number of new systems, products and services involved in investigations | 7671 | 34063 | 192 | ||
| Ratio of intelligent self-services | % | 76.11 | 77.23 | 78.29 | 190 |
| Ratio of intelligent self-services (%) | % | 76.11 | 77.23 | 78.29 | 12 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Allowance coverage ratio of non-performing loans | % | 426.78 | 437.68 | 483.87 | 189 |
| Capital adequacy ratio (%) | % | 15.54 | 16.54 | 17.48 | 12 |
| Leverage ratio | % | 6.79 | 7.39 | 8 | 189 |
| Number of concluded corruption lawsuits that were filed against CMB or its employees | - | 188 | |||
| Number of employees punished for irregularities | 659 | 391 | 596 | 188 | |
| Total taxes | RMB 100 million | 508.65 | 503.06 | 568.68 | 189 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of pre-appointment integrity talks with managers | 2194 | 2223 | 2204 | 188 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption training sessions | 91 | 91 | 91 | 188 | |
| Number of anti-money laundering training sessions | 890 | 949 | 1026 | 12, 189 | |
| Number of executive directors | 3 | 3 | 2 | 188 | |
| Number of participants in anti-corruption training sessions | 76743 | 76743 | 76743 | 188 | |
| Number of participants in anti-money laundering training sessions | 75000 | 195359 | 263063 | 12, 189 | |
| Number of training sessions organized for board members | 4 | 3 | 5 | 188 | |
| Total number of directors | 17 | 17 | 16 | 12 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Amount of loans granted to support cultural industry (RMB 100 million) | RMB 100 million | 389.92 | 234.52 | 433.66 | 191 |
| Amount of new inclusive finance loans to small and micro-sized enterprises in 2021 (RMB 100 million) | RMB 100 million | 5383.38 | 5625.16 | 4354.26 | 191 |
| Balance of loans made to support cultural industry (RMB 100 million) | RMB 100 million | 360.16 | 353.05 | 358.39 | 191 |
| Cumulative number of consumer education activities in the year | 11170 | 22608 | 192 | ||
| Number of outlets with barrier-free passageways | 1823 | 1867 | 1913 | 190 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Percentage of loans made to support strategic emerging industries in CMB’s total loans (%) | % | 9.81 | 10.5 | 11.64 | 191 |
| Total taxes (RMB 100 million) | RMB 100 million | 508.65 | 503.06 | 568.68 | 12 |
Other aspects.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Return on Average Assets Attributable to Shareholders (ROAA) | % | 1.31 | 1.23 | 1.36 | 189 |
| Return on Average Equity Attributable to Shareholders (ROAE) | % | 16.84 | 15.73 | 16.96 | 189 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO2 equivalent | 1621.74 | 1393.71 | 9951.6 |
| Indirect Energy Emissions (Scope 2) | tons of CO2 equivalent | 8437.88 | 8198.98 | 232992.38 |
| Total GHG Emissions | tons of CO2 equivalent | 10059.62 | 9592.69 | 242943.98 |
| Total GHG Emissions Intensity (By Employee) | tons of CO2 equivalent per person | 3.82 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Paper Waste | kilograms | 273180 | 317815 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 10790.04 | ||
| Gasoline Consumption | L | 121943.56 | 98730.28 | 1456248.7 |
| Natural Gas Consumption | m³ | 597342 | 521400 | 2971832.09 |
| Purchased Heating | GJ | 47981.15 | ||
| Total Indirect Energy Consumption | kWh | 33568314 | 69771361 | 73735313 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Water Withdrawal | |
| Water Consumption |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | None | None | None |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | ten thousand tons | 658.48 |
| Water Consumption Reduction Percentage Compared to Last Year | % | 67.21 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | pieces | 24130000 | 21900000 | 25430000 |
| Packaging Materials Consumed | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 41289 | 47291 | 52160 | |
| Number of Employees Aged Above 50 | 2834 | 2734 | 3198 | |
| Number of Employees Aged Below 30 | 35159 | 35858 | 43095 | |
| Number of Employees in Hong Kong | 2416 | 2452 | 2466 | |
| Number of Employees in Hong Kong and Mainland China | 84373 | 90521 | 98114 | |
| Number of Employees in Mainland China | 81957 | 88069 | 95648 | |
| Number of Female Employees | 45443 | 47478 | 53890 | |
| Number of Male Employees | 33839 | 38135 | 44563 | |
| Number of New Employees | 9072 | 9662 | ||
| Number of New Employees (On-campus Recruitment) | None | 4392 | 4562 | |
| Number of New Employees (Social Recruitment) | None | 4680 | 5100 | |
| Number of Total Employees | 84683 | 90867 | 103669 | |
| Percentage of Female Employees | % | 57 | 56 | 55 |
| Percentage of Male Employees | % | 43 | 44 | 45 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.39 | 5.62 | 5.44 |
| Turnover Rate of Employees Aged Above 50 | % | 2.04 | 3.73 | 2.77 |
| Turnover Rate of Employees Aged Below 30 | % | 10.7 | 9.54 | 9.5 |
| Turnover Rate of Female Employees | % | 7.08 | 6.35 | 6.55 |
| Turnover Rate of Male Employees | % | 8.54 | 8.33 | 7.93 |
| Turnover Rate of Total Employees | % | 7.71 | 7.24 | 7.18 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2243 | 2525 | 2667 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 99 | 98 | |
| Percentage of Trained Female Employees | % | 94 | 99 | 98 |
| Percentage of Trained General Employees | % | 94 | 99 | 99 |
| Percentage of Trained Male Employees | % | 94 | 99 | 98 |
| Percentage of Trained Middle Management | % | 71 | 100 | 96.7 |
| Percentage of Trained Senior Management | % | 100 | ||
| Total Cost of Training | RMB ten thousand | 54215.63 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 101 | 84.37 | 74.54 |
| Average Training Hours (General Staff) | hours | 99.2 | 84.8 | 75.59 |
| Average Training Hours (Male) | hours | 95.9 | 85.44 | 76.92 |
| Average Training Hours (Middle Management) | hours | 47.3 | 135.1 | 32.92 |
| Average Training Hours (Senior Management) | hours | 50.5 | ||
| Average Training Hours per Employee | hours | 98.9 | 85.11 | 75.36 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | 311 | 416 | 611 | |
| Number of Suppliers in Overseas | 4 | 26 | ||
| Number of Total Suppliers | 15618 | 20874 | 25680 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Number of Customer Complaints | 27992 | 21628 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | sessions | 91 | 91 | 91 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 76743 | 76743 | 76743 |