ESG Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|
| Group carbon footprint | tonnes of CO2e | 30626 | 47 | |||
| Group carbon footprint per employee | tonnes per employee | 1.3 | 47 | |||
| Reduction of CO2 emitted compared to 2020 | tonnes | 11924 | 43 | |||
| Reduction of GHG per employee compared with 2018 | percent | 53 | 18, 41 | |||
| Reduction of greenhouse gas emissions per employee compared to 2018 | % | 53 | 11 | |||
| Scope 1 GHG Emissions | tonnes of CO2e | 4149 | 3640 | 2167 | 1322 | 114 |
| Scope 2 GHG Emissions | tonnes of CO2e | 43016 | 45263 | 38029 | 27968 | 114 |
| Scope 2 GHG Emissions from electricity use in buildings | tonnes of CO2e | 27966 | 114 | |||
| Scope 3 GHG Emissions | tonnes of CO2e | 8596 | 10846 | 2354 | 1336 | 114 |
| Total Financed Emissions for Combined Listed Equities and Corporate Bonds | tonnes of CO2e/US$ million | 148.78 | 65 | |||
| Total Financed Emissions for Corporate Bonds | tonnes of CO2e/US$ million | 155.85 | 65 | |||
| Total Financed Emissions for Listed Equities | tonnes of CO2e/US$ million | 115.55 | 65 | |||
| Total GHG Emissions (Scope 1, 2, and 3) | tonnes of CO2e | 55761 | 59749 | 42550 | 30626 | 114 |
| Total GHG Emissions Intensity per employee (Scope 1, 2 and 3) | tonnes of CO2e per employee | 2.7 | 2.6 | 1.8 | 1.3 | 114 |
| Total Scope 2 emissions | tonnes | 27968 | 47 | |||
| Weighted Average of the Issuers’ Carbon Intensity of Equity Portfolio | tonnes of CO2e/US$ million | 413.82 | 368.06 | 356.73 | 283.84 | 65 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Carbon footprint reduction of directly-managed listed equity portfolio since 2018 | % | 31.4 | 11 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Amount of paper saved | tonnes | 1200 | 18 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Direct energy consumption at AIA | kWh | 5467590 | 128 |
| Direct energy consumption at Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, and the Philippines | kWh | 4570574 | 128 |
| Electricity used in buildings (largest contributor to operational footprint) | tonnes | 27966 | 47 |
| Energy intensity per employee at AIA | kWh | 2226 | 128 |
| Indirect energy consumption at AIA | kWh | 47910866 | 128 |
| Indirect energy consumption at Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, and the Philippines | kWh | 32280407 | 128 |
| Investment in Renewable Energy | US dollars | 1600000000 | 61 |
| Reduction of energy consumed compared to 2020 | kWh | 18272976 | 43 |
| Total energy consumption across the Group | kWh | 53378456 | 47, 114 |
| Total energy consumption per employee | kWh per employee | 2226 | 47, 114 |
| Total energy use at AIA | kWh | 53378456 | 128 |
| Total energy use at Group Office, Hong Kong, Singapore, Mainland China, Thailand, Malaysia, New Zealand, Indonesia, and the Philippines | kWh | 36850981 | 128 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Water consumption in total | tonnes | 180312 | 130 |
| Water consumption intensity (tonnes of water per employee, reported by 12 business units) | tonnes per employee | 11.5 | 130 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Investment in Water Utilities | US dollars | 880000000 | 61 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| All new buildings and redevelopments green certified | 100% | 11 | |
| Investment in Road and Rail Infrastructure | US dollars | 3500000000 | 61 |
| Number of new buildings and redevelopments to be green certified | 100% | 18 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2100 | Report Pages |
|---|---|---|---|
| Increase in Mean Surface Temperature under IPCC Model Pathways - High CO2 emissions | °C | 4 | 107 |
| Increase in Mean Surface Temperature under IPCC Model Pathways - Intermediate CO2 emissions | °C | 2 | 107 |
| Increase in Mean Surface Temperature under IPCC Model Pathways - Low CO2 emissions | °C | 1 | 107 |
| Increase in Mean Surface Temperature under IPCC Model Pathways - Very Low CO2 emissions | °C | 1 | 107 |
| Increase in Mean Surface Temperature under IPCC Model Pathways - Very high CO2 emissions | °C | 5 | 107 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| AIA Hong Kong's VHIS Prestige Plus: Psychiatric treatment coverage per annum as recommended by a specialist | HKD | 40000 | 32 |
| AIA Malaysia's A-Life Lady Plan: Psychotherapy one-off payment | MYR | 5000 | 32 |
| Average employee age | years old | 37.7 | 71 |
| Employee age group - 30 to 50 | percent | 72.2 | 71 |
| Employee age group - over 50 | percent | 9 | 71 |
| Employee age group - under 30 | percent | 18.8 | 71 |
| Employee gender demographics - Female | percent | 58 | 71 |
| Employee gender demographics - Male | percent | 42 | 71 |
| Employee seniority - Middle Management | percent | 30 | 71 |
| Employee seniority - Senior Leaders | percent | 3 | 71 |
| Employee seniority - Staff | percent | 66 | 71 |
| Number of nationalities | >70 | 71 | |
| Number of nationalities across AIA Group | >70 | 70 | |
| Number of participating group insurance scheme members served | 16000000 | 11 | |
| Percentage of women employees in workforce | % | 58 | 70 |
| Percentage of women in senior leadership | % | 42 | 70 |
| Total employees | employees | >23900 | 71 |
| Total employees in Hong Kong | percent | 10.9 | 71 |
| Total employees in Mainland China | percent | 21 | 71 |
| Total employees in Malaysia | percent | 17.9 | 71 |
| Total employees in Other Markets | percent | 33.3 | 71 |
| Total employees in Singapore | percent | 5.8 | 71 |
| Total employees in Thailand | percent | 11.1 | 71 |
| Women in senior leadership roles | % | 42 | 11 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee Turnover (Group) | % | 9.5 | 14.6 | 76 |
| Employee Turnover by Age Group (30-50) | % | 13.4 | 76 | |
| Employee Turnover by Age Group (<30) | % | 20.9 | 76 | |
| Employee Turnover by Age Group (>50) | % | 11.6 | 76 | |
| Employee Turnover by Gender (Female) | % | 13.6 | 76 | |
| Employee Turnover by Gender (Male) | % | 16 | 76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| AIA Vitality Covid-19 vaccine incentives: Number of AIA Vitality members who submitted proof of Covid-19 vaccination | members | 149549 | 32 |
| Employee Engagement Survey Response Rate | % | 97 | 76 |
| Percentage of women in programmes for leadership development | % | >25 | 70 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of AIA Vitality and China Wellness Programme members signed | members | 1900000 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of individual policies served | 39000000 | 11 | |
| Number of telemedicine networks with hospitals and clinics | hospitals and clinics | 10000 | 18 |
| Percentage of communications with policyholders through digital channels | percent | 90 | 18 |
| Total benefits and claims paid | USD | 16000000000 | 11 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Buy, service and claims transactions submitted digitally | % | 77 | 11 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of buy, service and claims transactions submitted digitally | percent | 77 | 18 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of employees acknowledging compliance with AIA Group Code of Conduct on an annual basis | % | 100 | 70 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Group Board are Independent Non-executive Directors | 100% | 11 | |
| Group Board committees chaired by and comprised of Independent Non-executive Directors | 100% | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Investment in Healthcare | US dollars | 6800000000 | 61 |
| Investment in Transportation Infrastructure | US dollars | 6200000000 | 61 |
| Investments in ESG (green, social, and sustainability) bonds | US dollars | 3600000000 | 61 |
| Investments in ESG bonds | billion USD | 3.6 | 11 |
| Investments in Green Bonds (subset of ESG bonds) | US dollars | 2000000000 | 61 |
| Investments in Healthcare bonds | billion USD | 8.6 | 11 |
| Number of participants in #LiveWithVitality Campaign (Singapore) | 372804 | 35 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Charitable donations | million USD | 9 | 133 |
| Date of most recent ESG Report | 12 March 2021 | 120 | |
| Employee volunteer hours | hours | 6500 | 133 |
| Number of virtual 'pandemic health' talks launched (Hong Kong and Macau) | 57 | 35 | |
| Total sum assured provided | USD | 2000000000000 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of CO2e | 4149 | 3640 | 2167 | 1322 |
| Indirect Energy Emissions (Scope 2) | tonnes of CO2e | 43016 | 45263 | 38029 | 27968 |
| Total GHG Emissions | tonnes of CO2e | 55761 | 59749 | 42550 | 30626 |
| Total GHG Emissions Intensity (By Employee) | tonnes of CO2e per employee | 2.7 | 2.6 | 1.8 | 1.3 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes of CO2e | 8596 | 10846 | 2354 | 1336 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Paper Waste | pieces |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | kWh per employee | 2226 |
| Total Direct Energy Consumption | kWh | 5467590 |
| Total Energy Consumption | kWh | 53378456 |
| Total Indirect Energy Consumption | kWh | 47910866 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | tonnes | 180312 |
| Water Consumption Intensity (By Revenue) | tonnes per employee | 11.5 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Investment in Ecological Restoration | US dollars | 3500000000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Total Employees | employees | 23900 |
| Percentage of Employees Aged 30-50 | % | 72.2 |
| Percentage of Employees Aged Above 50 | % | 9 |
| Percentage of Employees Aged Below 30 | % | 18.8 |
| Percentage of Employees in Hong Kong | % | 10.9 |
| Percentage of Employees in Mainland China | % | 21 |
| Percentage of Employees in Malaysia | % | 17.9 |
| Percentage of Employees in Overseas | % | 33.3 |
| Percentage of Employees in Singapore | % | 5.8 |
| Percentage of Employees in Thailand | % | 11.1 |
| Percentage of Female Employees | % | 58 |
| Percentage of Full-time Employees | % | 98.9 |
| Percentage of General Employees | % | 66 |
| Percentage of Male Employees | % | 42 |
| Percentage of Middle Management Employees | % | 30 |
| Percentage of Part-time Employees | % | 1.1 |
| Percentage of Senior Management Employees | % | 3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 13.4 | |
| Turnover Rate of Employees Aged Above 50 | % | 11.6 | |
| Turnover Rate of Employees Aged Below 30 | % | 20.9 | |
| Turnover Rate of Female Employees | % | 13.6 | |
| Turnover Rate of Male Employees | % | 16 | |
| Turnover Rate of Total Employees | % | 9.5 | 14.6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Female Employees | % | 25 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hrs |
| Average Training Hours (General Staff) | hrs |
| Average Training Hours (Male) | hrs |
| Average Training Hours (Middle Management) | hrs |
| Average Training Hours (Senior Management) | hrs |
| Average Training Hours per Employee | hrs |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Volunteer Service Hours | hours | 6500 |