Sustainability Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxides (NOx) | tonne | 0.0414 | 0.0252 | 62 |
| Particulate Matter (PM) | tonne | 0.0031 | 0.0019 | 62 |
| Sulphur Oxides (SOx) | tonne | 0.0008 | 0.0008 | 62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|
| Annual average carbon intensity (FY2020) | tonnes CO2e/sq.m. | 0.0811 | 47 | |||
| Annual average carbon intensity (FY2021) | tonnes CO2e/sq.m. | 0.0717 | 47 | |||
| Direct GHG (Scope 1) | tonne CO2e | 4314 | 4471 | 62 | ||
| GHG Intensity | tonne CO2e/sq.m. | 0.0811 | 0.0717 | 62 | ||
| Indirect GHG (Scope 2) | tonne CO2e | 95840 | 82346 | 62 | ||
| Scope 1 emissions (FY2020) | % | 4.3 | 47 | |||
| Scope 1 emissions (FY2021) | % | 5.1 | 47 | |||
| Scope 2 emissions (FY2020) | % | 95.7 | 47 | |||
| Scope 2 emissions (FY2021) | % | 94.9 | 47 | |||
| Total GHG Emissions | tonne CO2e | 100154 | 86816 | 62 | ||
| Total GHG emissions (Group, FY2020) | tonnes CO2e | 100154 | 47 | |||
| Total GHG emissions (Group, FY2021) | tonnes CO2e | 86816 | 47 | |||
| Total Greenhouse Gas Emissions (Scope 1 and 2) | tonnes CO2e/sq.m. | 86816 | 8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|
| Non-hazardous Waste Disposed of at Landfills/Incinerated - Food Waste | tonne | 5450.4 | 6844.4 | 63 |
| Non-hazardous Waste Disposed of at Landfills/Incinerated - General Waste | tonne | 3813.9 | 4076.5 | 63 |
| Non-hazardous Waste Disposed of at Landfills/Incinerated - Paper | tonne | 6.7 | 3.7 | 63 |
| Non-hazardous Waste Disposed of at Landfills/Incinerated - Plastics | kg | 37 | 63 | |
| Non-hazardous Waste Disposed of at Landfills/Incinerated - Total | tonne | 9271.1 | 10924.8 | 63 |
| Non-hazardous Waste Recycled or Reused - Cardboard | tonne | 255.2 | 697.3 | 63 |
| Non-hazardous Waste Recycled or Reused - Scrap Metal | kg, tonne | 2050 | 10 | 63 |
| Non-hazardous Waste Recycled or Reused - Total | tonne | 257.3 | 697.3 | 63 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Carbon intensity target for FY2030 (excluding tenants) | % (tonne CO2e/sq.m.) | -12 | 47 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|
| Hazardous Waste Recycled - Toner | tonne | 0.2 | 0.2 | 63 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Diesel Consumption | GJ | 1090 | 915 | 62 | |
| Direct Energy (GJ) % change | % | +3.0 | 46 | ||
| Direct Energy Consumption | GJ | 78541 | 80552 | 46 | |
| District Heating Consumption | GJ | 47163 | 60116 | 62 | |
| Electricity Consumption | GJ, kWh | 500412 | 120061807 | 62 | |
| Electricity Consumption Intensity | GJ/sq.m. | 0.405 | 0.357 | 46 | |
| Energy Consumption by Type - Diesel | % | 0.2 | 46 | ||
| Energy Consumption by Type - District Heating | % | 10.5 | 46 | ||
| Energy Consumption by Type - Electricity | % | 75.4 | 46 | ||
| Energy Consumption by Type - Gasoline | % | 0.3 | 46 | ||
| Energy Consumption by Type - Natural Gas | % | 13.6 | 46 | ||
| Energy Intensity | GJ/sq.m. | 0.507 | 0.473 | 46, 62 | |
| Energy Intensity (GJ/sq.m.) % change | % | -6.7 | 46 | ||
| Energy intensity of all operations | GJ/sq.m. | 0.473 | 8 | ||
| Gasoline Consumption | GJ | 1803 | 1842 | 62 | |
| Indirect Energy (GJ) % change | % | -10.1 | 46 | ||
| Indirect Energy Consumption (Purchased Electricity and District Heating) | GJ | 547575 | 492338 | 46 | |
| Natural Gas Consumption | GJ | 75348 | 77794 | 62 | |
| Total Electricity Consumption | GJ | 500412 | 432223 | 46 | |
| Total Energy Consumption | GJ | 625816 | 572889 | 46, 62 | |
| Total Energy Consumption (GJ) % change | % | -8.5 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | FY2020 | FY2021 | FY2021 vs FY2020 | Report Pages |
|---|---|---|---|---|---|---|
| Municipal Water Used | m3 | 779123 | 615673 | 62 | ||
| Municipal water used | m³ | 779123 | 615673 | 50 | ||
| Municipal water used % change | -21.0% | 50 | ||||
| Water Intensity | m3/sq.m. | 0.631 | 0.508 | 62 | ||
| Water intensity | m³/sq.m. | 0.631 | 0.508 | 50 | ||
| Water intensity of all operations | m3/sq.m. | 0.508 | 8 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2021 vs FY2020 | FY2030 | Report Pages |
|---|---|---|---|---|
| Energy intensity reduction target (using FY2015 as baseline) | % | 2 | 44 | |
| Energy intensity target (nine department stores and two corporate offices, excluding tenants) | % (MWh/sq.m.) | 2 | 44 | |
| Water intensity % change | -19.5% | 50 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|
| Paper (A3) Used | tonne | 0.4 | 0.5 | 62 |
| Paper (A4) Used | tonne | 20.3 | 20.6 | 62 |
| Paper Products Used | tonne | 8.5 | 7.7 | 62 |
| Plastic Bags Used | tonne | 7.3 | 4.2 | 62 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | FY2021 | Report Pages |
|---|---|---|---|---|
| New Hires - Aged 30 to 50 | 1 | 61 | ||
| New Hires - Aged under 30 | 2 | 61 | ||
| New Hires - Female | 2 | 61 | ||
| New Hires - Hong Kong | 3 | 61 | ||
| New Hires - Male | 1 | 61 | ||
| New Hires - Total | 3 | 61 | ||
| Number of Female Staff | 1472 | 24 | ||
| Number of Male Staff | 1372 | 24 | ||
| Number of Staff Aged 30–50 | 2440 | 24 | ||
| Number of Staff Aged Over 50 | 158 | 24 | ||
| Number of Staff Aged Under 30 | 246 | 24 | ||
| Number of Staff in Hong Kong | 14 | 24 | ||
| Number of Staff in Mainland China | 2830 | 24 | ||
| Percentage of Female Staff | 52% | 24 | ||
| Percentage of Male Staff | 48% | 24 | ||
| Percentage of Staff Aged 30–50 | 86% | 24 | ||
| Percentage of Staff Aged Over 50 | 5% | 24 | ||
| Percentage of Staff Aged Under 30 | 9% | 24 | ||
| Percentage of Staff in Hong Kong | 0.5% | 24 | ||
| Percentage of Staff in Mainland China | 99.5% | 24 | ||
| Percentage of management positions taken up by women | % | 52.9 | 8 | |
| Total Number of Staff | 2844 | 24 | ||
| Total Workforce - Aged 30 to 50 | 2440 | 61 | ||
| Total Workforce - Aged over 50 | 158 | 61 | ||
| Total Workforce - Aged under 30 | 246 | 61 | ||
| Total Workforce - Assistant General Manager and above | 62 | 61 | ||
| Total Workforce - Assistant Manager | 184 | 61 | ||
| Total Workforce - Back-office Officer and below | 1350 | 61 | ||
| Total Workforce - Female | 1472 | 61 | ||
| Total Workforce - Frontline Officer and below | 1114 | 61 | ||
| Total Workforce - Hong Kong | 14 | 61 | ||
| Total Workforce - Mainland China | 2830 | 61 | ||
| Total Workforce - Male | 1372 | 61 | ||
| Total Workforce - Manager | 107 | 61 | ||
| Total Workforce - Senior Manager | 27 | 61 | ||
| Total Workforce - Total | 2844 | 61 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Turnover - Aged 30 to 50 | 153 | 61 | |
| Turnover - Aged over 50 | 12 | 61 | |
| Turnover - Aged under 30 | 9 | 61 | |
| Turnover - Female | 97 | 61 | |
| Turnover - Hong Kong | 3 | 61 | |
| Turnover - Mainland China | 171 | 61 | |
| Turnover - Male | 77 | 61 | |
| Turnover - Total | 174 | 61 | |
| Turnover Rate - Aged 30 to 50 | 9.6% | 61 | |
| Turnover Rate - Aged over 50 | 0.8% | 61 | |
| Turnover Rate - Aged under 30 | 0.6% | 61 | |
| Turnover Rate - Female | 6.1% | 61 | |
| Turnover Rate - Hong Kong | 0.2% | 61 | |
| Turnover Rate - Mainland China | 10.7% | 61 | |
| Turnover Rate - Male | 4.8% | 61 | |
| Turnover Rate - Total | 10.9% | 61 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Injury Rate - Female | 0.26 | 61 | |
| Injury Rate - Mainland China | 0.203 | 61 | |
| Injury Rate - Male | 0.14 | 61 | |
| Injury Rate - Total | 0.202 | 61 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Absentee Rate - Female | 1.47% | 61 | |
| Absentee Rate - Hong Kong | 1.76% | 61 | |
| Absentee Rate - Mainland China | 1.37% | 61 | |
| Absentee Rate - Male | 1.27% | 61 | |
| Absentee Rate - Total | 1.38% | 61 | |
| Lost-day Rate - Female | 7.03 | 61 | |
| Lost-day Rate - Mainland China | 7.277 | 61 | |
| Lost-day Rate - Male | 7.471 | 61 | |
| Lost-day Rate - Total | 7.243 | 61 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of facilities to enhance employee wellness | 33 | 8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | FY2021 | Report Pages |
|---|---|---|---|
| Project Dapeng staff participation | people | 16 | 28 |
| Project Feipeng staff participation | people | 40 | 28 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average hours of training per staff | hours | 25.5 | 8 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of brands managed on online brand centralisation platform | 6603 | 8 | |
| Number of department stores and shopping malls operated | 29 | 10 | |
| Number of key locations covered across the country | 17 | 10 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accumulated number of fans on official WeChat and Weibo accounts | million | 4.33 | 10 |
| Total number of registered VIP members of all stores | million | 6.41 | 10 |
| Year-on-year increase in total number of registered VIP members | percent | 5.3 | 10 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of stores renewed and upgraded | 9 | 10 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of official WeChat and Weibo accounts of the Group and its stores | 40 | 8 | |
| Number of social media fans (WeChat and Weibo) | 4330000 | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of staff caring activities organised | 464 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | FY2021 | Report Pages |
|---|---|---|---|---|
| New Wings staff participation | people | 16 | 28 | |
| Number of family-friendly facilities across department stores and shopping malls | 208 | 8 | ||
| Number of volunteering hours | hours | 15094 | 8 | |
| Number of volunteers | 1124 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | FY2020 | FY2021 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonne | 0.0031 | 0.0019 |
| NOâ‚“ Emissions | tonne | 0.0414 | 0.0252 |
| SOâ‚“ Emissions | tonne | 0.0008 | 0.0008 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2e | 4314 | 4471 |
| Indirect Energy Emissions (Scope 2) | tonne CO2e | 95840 | 82346 |
| Total GHG Emissions | tonne CO2e | 100154 | 86816 |
| Total GHG Emissions Intensity (By Area) | tonne CO2e/sq.m. | 0.0811 | 0.0717 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020 | FY2021 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonne | 9271.1 | 10924.8 |
| Non-Hazardous Waste Recycled | tonne | 257.3 | 697.3 |
| Paper Waste | tonne | 6.7 | 3.7 |
| Plastic Waste | tonne | 0.037 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2015 | % | 12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020 | FY2021 |
|---|---|---|---|
| Diesel Fuel Consumption | GJ | 1090 | 915 |
| Energy Consumption Intensity (By Area) | GJ/sq.m. | 0.507 | 0.473 |
| Gasoline Consumption | GJ | 1803 | 1842 |
| Grid Electricity Consumption | GJ | 500412 | 432225 |
| Natural Gas Consumption | GJ | 75348 | 77794 |
| Purchased Electricity | GJ | 500412 | 432225 |
| Purchased Heating | GJ | 47163 | 60116 |
| Total Direct Energy Consumption | GJ | 78541 | 80552 |
| Total Electricity Consumption Intensity (By Area) | GJ/sq.m. | 0.405 | 0.357 |
| Total Energy Consumption | GJ | 625816 | 572889 |
| Total Indirect Energy Consumption | GJ | 547575 | 492338 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Municipal Water Consumption | m3 | 779123 | 615673 |
| Water Withdrawal Intensity | m3/sq.m. | 0.631 | 0.508 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | FY2030 |
|---|---|---|
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | 2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | FY2020 | FY2021 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonne | 29.2 | 28.8 |
| Packaging Material Consumption (Plastic) | tonne | 7.3 | 4.2 |
| Packaging Materials Consumed | tonne | 36.5 | 33 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | 2440 | |
| Number of Employees Aged Above 50 | 158 | |
| Number of Employees Aged Below 30 | 246 | |
| Number of Employees in Hong Kong | 14 | |
| Number of Employees in Hong Kong and Mainland China | 2844 | |
| Number of Employees in Mainland China | 2830 | |
| Number of Female Employees | 1472 | |
| Number of Male Employees | 1372 | |
| Number of New Employees | 3 | |
| Number of New Employees (Aged 30-50) | 1 | |
| Number of New Employees (Aged Below 30) | 2 | |
| Number of New Employees (Female) | 2 | |
| Number of New Employees (Hong Kong) | 3 | |
| Number of New Employees (Male) | 1 | |
| Number of Total Employees | 2844 | |
| Percentage of Employees Aged 30-50 | % | 86 |
| Percentage of Employees Aged Above 50 | % | 5 |
| Percentage of Employees Aged Below 30 | % | 9 |
| Percentage of Employees in Hong Kong | % | 0.5 |
| Percentage of Employees in Mainland China | % | 99.5 |
| Percentage of Female Employees | % | 52 |
| Percentage of Male Employees | % | 48 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 9.6 |
| Turnover Rate of Employees Aged Above 50 | % | 0.8 |
| Turnover Rate of Employees Aged Below 30 | % | 0.6 |
| Turnover Rate of Employees in Hong Kong | % | 0.2 |
| Turnover Rate of Employees in Mainland China | % | 10.7 |
| Turnover Rate of Female Employees | % | 6.1 |
| Turnover Rate of Male Employees | % | 4.8 |
| Turnover Rate of Total Employees | % | 10.9 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | 7.243 | |
| Lost Days Due to Work-related Injuries (Mainland China) | 7.277 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | FY2021 |
|---|---|---|
| Total Number of Employees Trained | people | 56 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 27.3 |
| Average Training Hours (Male) | hours | 23.5 |
| Average Training Hours per Employee | hours | 25.5 |
| Total Training Hours | hours | 72452.8 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 1124 | |
| Number of Participations in Volunteer Activities | times | 625 |
| Number of Volunteers among Employees | 1124 | |
| Total Volunteer Service Hours | hours | 15094 |