FY2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | FY2021 | Report Pages |
|---|---|---|---|---|
| CO2 impact reduction for daily shuttles between French factories and external warehouse (double deck trailers) | % | 30 | 37 | |
| Purchases of raw materials, packaging and merchandizing tools share of Group's greenhouse gas emissions | % | 22 | 37 | |
| Scope 1 emissions | tCO2eq | 4165 | 73 | |
| Scope 2 emissions | tCO2eq | 18206 | 73 | |
| Scope 3 emissions | tCO2eq | 445140 | 73 | |
| Total GHG emissions | tCO2eq | 467512 | 73 | |
| Upstream and downstream transportation and distribution share of Group's carbon footprint | % | 9 | 37 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| % of waste incinerated (Production sites in France) | % | 248% | 272% | 241% | 330% | 295% | 296% | 76 | |||
| Quantity of hazardous waste produced in g / u (Production sites in France) | g/u | NA | 0.02 | 0.018 | 0.015 | 0.008 | 0.016 | 76 | |||
| Quantity of hazardous waste produced in tonnes (Production sites in France) | tonnes | NA | 728 | 628 | 745 | 675.5 | 606 | 76 | |||
| Total generation of hazardous waste | t | 751 | 692 | 606 | 72 | ||||||
| Total volume recycled (all materials) | t | NA | 737 | 1830 | 72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2030 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| % of landfilled waste (Production sites in France) | % | 5% | 3% | 1% | 0% | 0% | 0% | 76 | ||||
| % of waste recycled or reused (Production sites in France) | % | 697% | 701% | 744% | 670% | 752% | 704% | 76 | ||||
| 100% recycled plastic bottles by 2025 (ELEMIS) | %, % (and 11% in tubes, caps not included) | 47 | 74.7 | 41 | ||||||||
| 100% recycled plastic bottles by 2025 (L'OCCITANE EN PROVENCE) | % | 32 | 43 | 41 | ||||||||
| Number of eco-refills (L'OCCITANE EN PROVENCE) | 19 | 26 | 41 | |||||||||
| Quantity of waste produced in g / u (Production sites in France) | g/u | 0.025 | 0.026 | 0.025 | 0.021 | 0.02 | 0.021 | 76 | ||||
| Quantity of waste produced in tonnes (Production sites in France) | tonnes | 2844 | 3185 | 3622 | 2890 | 2694 | 2600 | 76 | ||||
| Total generation of non-hazardous waste | t | 2152 | 2203 | 2271 | 72 | |||||||
| Total waste generation | t | 2903 | 2895 | 2738 | 72 | |||||||
| Weight of materials collected (Terracycle) | t | NA | 33.032 | 66.624 | 72 | |||||||
| plastic from recycled plastic | 40-50% | 38 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2010 to 2020 | 2022 | 2025 | FY2016-FY2021 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Carbon Net Zero target (main manufacturing sites located in France) | Carbon Net Zero | 42 | ||||||
| Carbon intensity reduction (baseline 2016) | % | -27% | -30% | 10 | ||||
| Hazardous waste absolute reduction (main production sites located in France) | % | -20 | 42 | |||||
| Validation of Science-Based Targets for scope 1, 2 and 3 | validated | 19 | ||||||
| Zero cellophane wrapping in retail products by end of 2022 (L'OCCITANE EN PROVENCE) | % of cello wrapping weight, % of product using FSC-labelled and compostable cello wrapping | 45 | -15.6 | 41 | ||||
| carbon intensity reduction | % | -30 | 33 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2025 | 2030 | FY2016-FY2021 | FY2019 | FY2020 | FY2021 | FY2022 | since 2018 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Eco-refills: tons of packaging saved (L'OCCITANE EN PROVENCE) | tons | 251 | 41 | ||||||||
| Number of stores owned by the Group with recycling programmes for customers | % | 15 | 42 | 48 | 72 | ||||||
| Number of subsidiaries engaged in in-store recycling programme (Terracycle and others) | No. | 9 | 10 | 12 | 72 | ||||||
| Own-name stores to provide recycling service (L'OCCITANE EN PROVENCE) | % | 42 | 48 | 41 | |||||||
| Owned stores with recycling programmes for customers | % | 42% | 48% | 10 | |||||||
| Target for Refill Fountains in store (L'OCCITANE EN PROVENCE) | stores | 60 | 41 | ||||||||
| Waste recycled or reused (main production sites located in France) | % | 70 | 42 | ||||||||
| Waste sent to landfill (main production sites located in France) | ZERO | 42 | |||||||||
| brand committed to reduce by 10% its plastic consumption | 1 | 38 | |||||||||
| brands committed to fight plastic pollution and reduce waste | All | 38 | |||||||||
| brands committed to reach 40-50% of recycled plastic | 3 | 38 | |||||||||
| owned-stores offering recycling programs | 100% | 38 | |||||||||
| owned-stores with recycling programs | 48% | 38 | |||||||||
| total plastic consumption reduction | 10% | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2012 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2025 | FY2016-FY2021 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Electricity consumption from renewable sources (Renewable energy Group) | % | 15 | 40 | 80 | 73 | |||||||||
| Electricity consumption in kWh (Production sites in France) | kWh | 10555456 | 10204282 | 10622856 | 10450210 | 10496626 | 10037260 | 76 | ||||||
| Electricity consumption in kWh / kunit of production (Production sites in France) | kWh/kunit | 92.7 | 82.4 | 74 | 74.8 | 79 | 82.6 | 76 | ||||||
| Electricity from renewable sources | % | 40% | 80% | 10 | ||||||||||
| Energy consumption from renewable sources (Renewable energy manufacturing) | % | 96 | 96 | 73 | ||||||||||
| French stores powered by renewable electricity | % | 100 | 37 | |||||||||||
| Full Group electricity from renewable sources | % | 80 | 37 | |||||||||||
| Gas consumption in kWh (Production sites in France) | kWh | 9450666 | 10188459 | 9962591 | 9119392 | 8377086 | 8105339 | 76 | ||||||
| Gas consumption in kWh / kunit of production (Production sites in France) | kWh/kunit | 83 | 82.3 | 69.4 | 65.3 | 63 | 66.7 | 76 | ||||||
| Intensity of energy consumption (Energy manufacturing) | kWh/k unit produced | 140 | 142 | 149 | 73 | |||||||||
| Proportion of finished products shipped out by rail | % | NA | NA | 16.8 | 75 | |||||||||
| Proportion of finished products shipped out by road | % | NA | 12.2 | 11 | 75 | |||||||||
| Renewable energies share (main production sites located in France) | % | 96 | 42 | |||||||||||
| Share of electricity consumption from renewable sources (Group) | % | 40 | 80 | 36 | ||||||||||
| Share of freight transport using intermodal rail/road corridor (China to Europe) | % | 100 | 37 | |||||||||||
| Share of renewable energy in Group's energy mix | % | 96 | 36 | |||||||||||
| Target share of electricity consumption from renewable sources (Group) | % | 100 | 36 | |||||||||||
| Total Energy (electricity + gas) consumption in kWh / kunit of production (Production sites in France) | kWh/kunit | 175.7 | 164.7 | 143.5 | 140.1 | 142 | 149.3 | 76 | ||||||
| Total Energy (electricity + gas) consumption kWh (Production sites in France) | kWh | 20006122 | 20392741 | 20585447 | 19569602 | 18873172 | 18142599 | 76 | ||||||
| Total electricity consumption (Energy manufacturing) | kWh | 11458286 | 11577916 | 10307360 | 73 | |||||||||
| Total electricity consumption (Energy retail) | kWh | 32412945 | 28039354 | 29284700 | 73 | |||||||||
| Total electricity consumption from renewable sources (Energy retail) | kWh | 2108153 | 4627374 | 21192040 | 73 | |||||||||
| Total energy consumption (gas + electricity) (Energy manufacturing) | kWh | 20629708 | 19955352 | 18142599 | 73 | |||||||||
| Total natural gas consumption (Energy manufacturing) | kWh | 9170882 | 8377616 | 8105339 | 73 | |||||||||
| renewable electricity for the Group and its brands and manufacturing sites | % | 100 | 33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2025 | FY2016-FY2021 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Percentage of water used for industrial processes recycled | percent | 100% | 19 | ||||||||||
| Water consumption in L / unit of production (Production sites in France) | L/unit | 1.06 | 0.99 | 0.94 | 0.8 | 0.79 | 0.79 | 76 | |||||
| Water consumption in intensity per ton produced | m3/t | 7.8 | 7.1 | 7.3 | 72 | ||||||||
| Water consumption in m3 / Ton of production (Production sites in France) | m3/Ton | 9.57 | 8.49 | 8.53 | 7.76 | 7.31 | 7.35 | 76 | |||||
| Water consumption in total | m3 | 111209 | 105621 | 95783 | 72 | ||||||||
| Water consumption m3 (Production sites in France) | m3 | 120271 | 122442 | 134177 | 111209 | 105042 | 95183 | 76 | |||||
| Water intensity consumption reduction (main production sites located in France) | % | -25 | 42 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | FY2016-FY2021 | Report Pages |
|---|---|---|---|---|
| Energy intensity consumption reduction (main production sites located in France) | % | -15 | 42 | |
| Reduction with 100% renewable electricity and 100% recycled-plastic bottles | percent | 100% | 19 | |
| Water absolute consumption reduction (main production sites located in France) | % | -20 | 42 | |
| own-brand stores equipped with LEDs | % | 100 | 33 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Circular water system target (main manufacturing sites located in France) | % | 100 | 42 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2025 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| 40% of recycled materials in plastic packaging by 2025 (L'OCCITANE EN PROVENCE) | % | 14 | 21.4 | 41 | ||||
| Aim for 100% of all packaging to be recyclable or reusable | percent | 100 | 63 | |||||
| L'OCCITANE en Provence - expected achievement of company-owned stores having in-store customer recycling programs | % | 65 | 39 | |||||
| L'OCCITANE en Provence - target for company-owned stores having in-store customer recycling programs | % | 100 | 39 | |||||
| L'OCCITANE en Provence in Southeast Asia (Malaysia) - share of product sold collected through iCycle partnership | % | 75 | 39 | |||||
| Packaging recyclability rate - L'OCCITANE en Provence and Melvita | % | NA | 49 | 57 | 72 | |||
| Proportion of finished products shipped out by air | % | 1.4 | 1.1 | 1.1 | 75 | |||
| Proportion of finished products shipped out by cargo | % | NA | NA | 71.2 | 75 | |||
| Volume of KRM | t | 890 | 865 | 467 | 72 | |||
| Volume of Organic-certified key raw materials (KRM) | t | 855 | 766 | 447 | 72 | |||
| Volume of materials saved by eco-refills - L'OCCITANE en Provence | t | 141.41 | 181.74 | 251.52 | 72 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | FY2019 | FY2020 | FY2021 | since 2012 | Report Pages |
|---|---|---|---|---|---|---|---|
| ISO 14001 certification for Geneva headquarters, Paris administrative office, L'OCCITANE en Provence and Melvita owned stores in France | certified | 81 | |||||
| ISO 14001 certification for Laboratories M&L production sites | certified | 81 | |||||
| Number of new varieties preserved by biodiversity projects | varieties | 261 | 55 | ||||
| Production sites located in France certified ISO14001 | ISO14001 | 43 | |||||
| Surface dedicated to the production of KRM | ha | 2050 | 1811 | 1149 | 72 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2022 | 2023 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| All countries with the new parental policy | all | 19 | |||||||
| Americas: % of total sales | % | 19.3% | 10 | ||||||
| Americas: employees | employees | 1768 | 10 | ||||||
| Americas: stores | stores | 394 | 10 | ||||||
| Asia Pacific: employees | employees | 3236 | 10 | ||||||
| Countries with new parental leave policy | countries | 2 | 5 | 10 | |||||
| Employees with disabilities in production sites (new calculation method for FY21 that excludes beneficiary units) | % | 8.16 | 9.63 | 7.24 | 74 | ||||
| Europe: employees | employees | 3680 | 10 | ||||||
| Number of employees: 25-34 | No. | 4542 | 4391 | 4181 | 73 | ||||
| Number of employees: 35-44 | No. | 2637 | 2747 | 2781 | 73 | ||||
| Number of employees: 45-54 | No. | 1775 | 1223 | 1199 | 73 | ||||
| Number of employees: 55 or above | No. | 408 | 439 | 520 | 73 | ||||
| Number of employees: <25 | No. | 1941 | 1610 | 73 | |||||
| Number of full-time employees | No. | 7639 | 73 | ||||||
| Number of men | % | 13 | 13 | 73 | |||||
| Number of part-time employees | No. | 2758 | 73 | ||||||
| Number of women | % | 87 | 87 | 73 | |||||
| Other geographic areas: % of total sales | % | 0.1% | 10 | ||||||
| Other geographic areas: employees | employees | 49 | 10 | ||||||
| Other geographic areas: stores | stores | 12 | 10 | ||||||
| Percentage at GPTW Trust Index | percent | 70% | 19 | ||||||
| Score at Great Place to Work Trust Index | % | 64% | 67% | 10 | |||||
| Staff (FTE) | 9347 | 8733 | 10 | ||||||
| Stores owned by the Group | stores | 1608 | 1523 | 10 | |||||
| Total part-time employees female | No. | 2612 | 73 | ||||||
| Total workforce (FTE) | No. (FTE) | 8747 | 8838 | 8733 | 73 | ||||
| Trust Index score | 67% | 44 | |||||||
| Women in Board of director | % | 10 | 10 | 10 | 74 | ||||
| Women in Executive committee | % | NA | 25 | 33 | 74 | ||||
| Women in key management positions (1 level down from Executive committee) | % | NA | 48 | 50.5 | 74 | ||||
| Workforce - Africa & Middle East | % | 1 | 1 | 1 | 73 | ||||
| Workforce - Asia & Pacific | % | 37 | 37 | 37 | 73 | ||||
| Workforce - Europe | % | 41 | 41 | 42 | 73 | ||||
| Workforce - North America | % | 11 | 11 | 10 | 73 | ||||
| Workforce - South America | % | 10 | 10 | 10 | 73 | ||||
| response rate to Great Place to Work survey | 78% | 44 | |||||||
| subsidiaries achieved Best Place to Work rating | 4 | 44 | |||||||
| subsidiaries eligible for Great Place to Work certification | 7 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Staff turnover rate | % | NA | 38 | 30 | 74 |
| Turnover - Africa & Middle East | % | NA | 23 | NA | 74 |
| Turnover - Asia & Pacific | % | NA | 24 | 20 | 74 |
| Turnover - Europe | % | NA | 30 | 19 | 74 |
| Turnover - North America | % | NA | 72 | 50 | 74 |
| Turnover - South America | % | NA | 54 | 71 | 74 |
| Turnover age 25-34 | % | NA | NA | 32 | 74 |
| Turnover age 35-44 | % | NA | NA | 22 | 74 |
| Turnover age 45-54 | % | NA | NA | 20 | 74 |
| Turnover age 55 or above | % | NA | NA | 27 | 74 |
| Turnover in men | % | NA | NA | 24 | 74 |
| Turnover in women | % | NA | NA | 31 | 74 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Number of accidents (production French sites) | No. | 3 | 6 | 9 | 74 |
| Work-related accident frequency rate (production French sites) | % | 2.11 | 4.31 | 8.31 | 74 |
| Work-related accident severity rate (production French sites) | % | 0.55 | 0.318 | 0.66 | 74 |
Lost days due to work injury.
| Indicator | Unit | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury (Group) | No. | NA | NA | NA | 74 |
| Lost days due to work injury (production French sites) | No. | NA | 443 | 747 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2021 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employees trained in our manufacturing sites | % | 85 | 72 | 53 | 74 | ||
| Number of new learners accessing digital training contents after platform opened to corporate teams | learners | 4000 | 47 | ||||
| Percentage of L’Occitane leaders who participated in Time to Lead PART 1 | percent | 100% | 47 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Total number of hours of training | hours | 17000 | 11759 | 6888 | 74 |
Number of suppliers by geographical region.
| Indicator | Unit | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Suppliers - Africa & Middle East (KPI B5.1) | % | NA | 2 | 1 | 75 |
| Suppliers - Asia & Pacific (KPI B5.1) | % | NA | 11 | 11 | 75 |
| Suppliers - Europe (KPI B5.1) | % | NA | 60 | 77 | 75 |
| Suppliers - North America (KPI B5.1) | % | NA | 20 | 9 | 75 |
| Suppliers - South America (KPI B5.1) | % | NA | 7 | 2 | 75 |
| Total volume of materials used (finished product) - L'OCCITANE en Provence and Melvita | t | NA | 5683 | 4046 | 72 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2025 | FY2019 | FY2020 | FY2021 | Target FY2022 | Target FY2025 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Direct purchases covered by a sustainability performance assessment | % | 87 | 89 | 95 | 50 | |||
| Direct suppliers assessed on CSR | % | NA | 87 | 89 | 75 | |||
| Direct suppliers evaluated by EcoVadis and average score | % | 87% | 89% | 10 | ||||
| Direct suppliers sustainability performance average | Pts. | NA | 60 | 62.1 | 75 | |||
| EcoVadis rating of direct purchases | 62 | 19 | ||||||
| Indirect purchases covered by a sustainability performance assessment | % | 29 | 47 | 60 | 50 | |||
| direct purchase expenditure covered by a detailed CSR evaluation | % | 87 | 20 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2025 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|
| Indirect suppliers assessed on CSR | % | NA | 29 | 47 | 75 | |
| Number of supplier identify as 'high risk' | No. | NA | 5 | 7 | 75 | |
| Percentage of raw materials with plants traced back to country of origin | percent | 90% | 19 | |||
| Raw materials with plants traced back to country of origins | % | 12% | 45% | 10 | ||
| Suppliers sustainability performance of Group direct purchase (average EcoVadis score) | EcoVadis score | 62 | 50 | |||
| Traceability of plants contained in raw materials | % | 10 | 12 | 45 | 72 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2025 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| All palm oil derivatives to be 100% RSPO | percent | 100 | 63 | ||||
| Increasing use of recycled glass in bottles and jars (ELEMIS) | % | 7 | 22 | 41 | |||
| Percentage of RSPO palm oil in raw materials | percent | 100% | 19 | ||||
| Percentage of key raw materials in line with agroecological schemes | percent | 100% | 19 | ||||
| Total Group supply RSPO-certified | % | NA | NA | 94 | 72 | ||
| Total french production sites supply RSPO-certified | % | NA | 68 | 99.5 | 72 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|
| Asia Pacific: % of total sales | % | 49.5% | 10 | ||
| Europe: % of total sales | % | 31.1% | 10 | ||
| Europe: stores | stores | 494 | 10 | ||
| Number of products and service related complaints received | No. | 1178 | 1039 | 578 | 72 |
| Sales decline at constant rates and comparable perimeter | % | -1.7% | 10 | ||
| Sales growth at constant rates and comparable perimeter | % | 12.8% | 10 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|
| Asia Pacific: stores | stores | 623 | 10 | |
| Total net sales done online | % | 21.7% | 37.4% | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|
| Beneficiaries of eye care by end of 2020 | more than 13000000 | 54 | ||||
| Beneficiaries reached by Caring for Sight projects | 2673233 | 54 | ||||
| Brands | brands | 6 | 6 | 10 | ||
| Number of women supported by Empowering Women projects in Burkina Faso | women | 25281 | 55 | |||
| Total beneficiaries of eye care provided since programme inception | 13824147 | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2026 | FY2019 | FY2020 | FY2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Amount allocated by the L'OCCITANE Ecosystem Restoration Fund | euros | 250000 | 55 | ||||
| Amount allocated to Empowering Women projects in Burkina Faso | euros | 433000 | 55 | ||||
| Amount allocated to respecting biodiversity projects | euros | 257000 | 55 | ||||
| Donate 1% of revenue to support CSR goals | percent | 1 | 63 | ||||
| Funds allocated to Caring for Sight projects | million euros | 2 | 54 | ||||
| Resources contributed to the focus area (KPI B8.2) | € | NA | NA | 3 630 68857 | 75 | ||
| Total global philanthropy amount reached | k€ | 3600 | 54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2eq | 4165 |
| Indirect Energy Emissions (Scope 2) | tCO2eq | 18206 |
| Total GHG Emissions | tCO2eq | 467512 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2eq | 445140 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 728 | 628 | 745 | 692 | 606 |
| Total Hazardous Waste Intensity (By Unit Product) | g/u | 0.02 | 0.018 | 0.015 | 0.008 | 0.016 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|
| Total Non-Hazardous Waste Generation | tonnes | 2844 | 3185 | 3622 | 2152 | 2694 | 2600 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | g/u | 0.025 | 0.026 | 0.025 | 0.021 | 0.02 | 0.021 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2010 to 2020 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -30 | -27 | -30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Plastic Waste Reduction Percentage Compared to Last Year | % | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2012 | 2016 | 2016-2021 | 2017 | 2018 | 2019 | 2020 | 2021 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Energy Consumption Intensity (By Unit Product) | kWh/kunit | 175.7 | 164.7 | 143.5 | 140 | 142 | 149 | |||
| Natural Gas Consumption | kWh | 9450666 | 10188459 | 9962591 | 9119392 | 8377086 | 8105339 | |||
| Percentage of Renewable Energy Consumption | % | 96 | 96 | 100 | 40 | 80 | 80 | 100 | ||
| Purchased Electricity | kWh | 10555456 | 10204282 | 10622856 | 11458286 | 11577916 | 10307360 | |||
| Total Electricity Consumption Intensity (By Unit Product) | kWh/kunit | 92.7 | 82.4 | 74 | 74.8 | 79 | 82.6 | |||
| Total Energy Consumption | kWh | 20006122 | 20392741 | 20585447 | 19569602 | 19955352 | 18142599 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Recycled Water Percentage | percent | 100 | ||||||
| Water Consumption | m3 | 120271 | 122442 | 134177 | 111209 | 105621 | 95183 | |
| Water Consumption Intensity (By Revenue) | m3/t | 1.06 | 8.49 | 8.53 | 7.8 | 7.1 | 7.3 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016-2021 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | -15 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 100 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Material Savings | t | 141.41 | 181.74 | 251.52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 25-34 | No. | 4542 | 4391 | 4181 |
| Number of Employees Aged 35-44 | No. | 2637 | 2747 | 2781 |
| Number of Employees Aged 45-54 | No. | 1775 | 1223 | 1199 |
| Number of Employees Aged Above 50 | No. | 408 | 439 | 520 |
| Number of Employees Aged Below 25 | No. | 1941 | 1610 | |
| Number of Employees in Americas | employees | 1768 | ||
| Number of Employees in Asia | employees | 3236 | ||
| Number of Employees in Europe | employees | 3680 | ||
| Number of Employees in Other geographic areas | employees | 49 | ||
| Number of Female Employees | % | 87 | 87 | |
| Number of Full-time Employees | No. | 7639 | ||
| Number of Male Employees | % | 13 | 13 | |
| Number of Part-time Employees | No. | 2758 | ||
| Number of Part-time Employees (Female) | No. | 2612 | ||
| Number of Total Employees | FTE | 8747 | 8838 | 8733 |
| Percentage of Employees in Africa & Middle East | % | 1 | 1 | 1 |
| Percentage of Employees in Americas | % | 19.3 | ||
| Percentage of Employees in Asia & Pacific | % | 37 | 37 | 37 |
| Percentage of Employees in Europe | % | 41 | 41 | 42 |
| Percentage of Employees in North America | % | 11 | 11 | 10 |
| Percentage of Employees in Other geographic areas | % | 0.1 | ||
| Percentage of Employees in South America | % | 10 | 10 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 22 | |
| Turnover Rate of Employees Aged Above 50 | % | 27 | |
| Turnover Rate of Employees in Americas | % | 54 | 71 |
| Turnover Rate of Employees in Asia | % | 24 | 20 |
| Turnover Rate of Employees in Europe | % | 30 | 19 |
| Turnover Rate of Employees in North America | % | 72 | 50 |
| Turnover Rate of Female Employees | % | 31 | |
| Turnover Rate of Male Employees | % | 24 | |
| Turnover Rate of Total Employees | % | 38 | 30 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | No. | 443 | 747 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | percent | 85 | 72 | 53 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Training Hours | hours | 17000 | 11759 | 6888 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Suppliers in Africa | % | 2 | 1 |
| Number of Suppliers in Asia (Excluding China) | % | 11 | 11 |
| Number of Suppliers in Europe | % | 60 | 77 |
| Number of Suppliers in North America | % | 20 | 9 |
| Number of Suppliers in South America | % | 7 | 2 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2025 | Target FY2025 |
|---|---|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 87 | 89 | 62 | 95 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | No. | 1178 | 1039 | 578 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Public Welfare Donations | million euros | 3.6 |
| Total Social Investment | million euros | 3.6 |