2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Per capita greenhouse gas emissions | ton/person | 32.3 | 55 |
| Total greenhouse gas emissions | ten thousand tons | 69.44 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Hazardous waste | ton | 1.07 | 55 |
| Per capita hazardous waste | kg/person | 0.05 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Non-hazardous waste | ten thousand tons | 1.33 | 55 |
| Per capita non-hazardous waste | kg/person | 619.11 | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Diesel consumption | ton | 892.32 | 56 |
| Direct energy consumption | MWh | 13543.85 | 56 |
| Natural gas consumption | m³ | 273431.4 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Per capita wastewater discharge | ton/person | 26.15 | 55 |
| Wastewater discharge | ten thousand tons | 56.22 | 55 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Annual PUE of Kuaishou data centers | 1.382 | 56 | |
| Average PUE of Kuaishou's leased data centers | PUE | 1.382 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of employees above 51 years old | 31 | 45 | |
| Number of employees aged 30-50 years old | 6169 | 45 | |
| Number of employees under 30 years old | 15299 | 45 | |
| Number of female employees | 8583 | 45 | |
| Number of male employees | 12916 | 45 | |
| Overall employee satisfaction score | score (full score is 10) | 9.52 | 10 |
| Percentage of employees above 51 years old | 0.1% | 45 | |
| Percentage of employees aged 30-50 years old | 28.7% | 45 | |
| Percentage of employees under 30 years old | 71.2% | 45 | |
| Percentage of female employees | percent | 39.9% | 10, 45 |
| Percentage of male employees | 60.1% | 45 | |
| Total number of employees | employees | 21499 | 10, 45 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of safety education videos and graphic contents produced | videos and graphic contents | 200 | 9 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee online training percentage | 70% | 48 | |
| Number of attendees for E-commerce knowledge base live online courses | attendees | 5000000 | 9 |
| Number of courses on Kuaishou Middle School online learning platform | courses | 513 | 10 |
| Number of employee service satisfaction surveys conducted | surveys | more than 20 | 10 |
| Number of offline training sessions conducted | sessions | 600 | 10 |
| Number of responses to employee service satisfaction surveys | responses | more than 11000 | 10 |
| Percentage of employees covered by online learning resources | percent | 100% | 10 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours per employee through online platform | hours | 20 | 10 |
| Employee online training hours per employee | hours | 20 | 48 |
| Number of live online courses completed for E-commerce knowledge base | courses | 200 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of Kuaishou's overseas suppliers | 18 | 29 | |
| Number of Kuaishou's suppliers in China (including Hong Kong SAR, Macau SAR and Taiwan) | 1784 | 29 | |
| Total number of Kuaishou's worldwide suppliers | 1802 | 29 | |
| Total number of suppliers worldwide | suppliers | 1802 | 8 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Annual performance evaluation of key suppliers | suppliers | 133 | 29 |
| Number of merchants benefited from technical service fee exemption for cumulative order value within RMB100000 | merchants | 160000 | 28 |
| Suppliers arranged to sign Integrity Commitment Letters | suppliers | 713 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Accumulated sales of Agro E-Commerce Live streaming campaign | million RMB | 360 | 60 |
| Average number of service requests processed per day by user communication channels | requests per day | 100000 | 9 |
| Cumulative viewership of safety education contents | views | 220000000 | 9 |
| Execution precision rate of all customer service channels | 95% | 9 | |
| Network stability | 99.99% | 9 | |
| Number of responses received from special campaign against false advertising | responses | 8000000 | 9 |
| Number of user responses received during special governance campaign against false live streaming advertising | responses | 8000000 | 28 |
| Overall manual service satisfaction rate | 85% | 9 | |
| Satisfaction rate of call center manual service channel | 95% | 9 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Coverage of first-level product categories in random inspections | 100% | 9 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Amount recovered from substantiated integrity-related cases | million RMB | 2.8 | 8 |
| Number of substantiated integrity-related cases | cases | 27 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of live stream sessions covered by special campaign against false advertising | sessions | 650000 | 9 |
| Number of live streaming sessions covered by special governance campaign against false live streaming advertising | sessions | 650000 | 28 |
| Number of suppliers arranged to sign the Integrity Commitment Letter | suppliers | 713 | 8 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of integrity and compliance training sessions conducted | sessions | 421 | 8 |
| Number of people covered by offline integrity and compliance training | people | 5960 | 8 |
| Number of people covered by online integrity and compliance training | people | 11990 | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of cities and counties covered by Agro E-Commerce Live streaming campaign | cities and counties | over 50 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Donation for COVID-19 pandemic relief | million RMB | 100 | 60 |
| N95 masks donated for COVID-19 pandemic relief | masks | 50000 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total GHG Emissions | kg | 694400 |
| Total GHG Emissions Intensity (By Employee) | ton/person | 32.3 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | ton | 1.07 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ten thousand tons | 1.33 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg/person | 619.11 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Employee) | MWh/person | 34.17 |
| Diesel Fuel Consumption | ton | 892.32 |
| Direct Energy Intensity (By Employee) | MWh/person | 0.63 |
| Indirect Energy Intensity (By Employee) | MWh/person | 33.54 |
| Natural Gas Consumption | m³ | 273431.4 |
| Purchased Electricity | MWh | 715200.83 |
| Purchased Heating | GJ | 20256.68 |
| Total Direct Energy Consumption | MWh | 13543.85 |
| Total Energy Consumption | MWh | 734661.07 |
| Total Indirect Energy Consumption | MWh | 721117.23 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Wastewater Discharge | ten thousand tons | 56.22 |
| Water Consumption | ten thousand tons | 205.27 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | percent |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | 6169 | |
| Number of Employees Aged Above 50 | 31 | |
| Number of Employees Aged Below 30 | 15299 | |
| Number of Female Employees | 8583 | |
| Number of Male Employees | 12916 | |
| Number of Total Employees | employees | 21499 |
| Percentage of Employees Aged 30-50 | percent | 28.7 |
| Percentage of Employees Aged Above 50 | percent | 0.1 |
| Percentage of Employees Aged Below 30 | percent | 71.2 |
| Percentage of Female Employees | percent | 40 |
| Percentage of Male Employees | percent | 60.1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | percent | 70 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours per Employee | hours | 20 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Overseas | suppliers | 18 |
| Number of Total Suppliers | suppliers | 1802 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | suppliers | 713 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 85 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Confirmed Incidents of Corruption | cases | 27 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 421 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | people | 17950 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | million RMB | 100 |
| Total In-kind Donations | masks | 50000 |