2020 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Paper consumption of various promotional materials, card envelopes and single pages | 10000 pieces | 23.12 | 84.31 | 29 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Carbon dioxide equivalent reduced | tons | 538400 | 110 |
| Nitrogen oxides reduced | tons | 157800 | 110 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Paper saving of electronic billing | 10000 pieces | 134.36 | 218.91 | 29 |
| Sulfur dioxide emissions reduced | tons | 47000 | 110 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of UCR devices deployed | devices | 238 | 92 | |
| Number of companies provided with green finance support | 215 | 108 | ||
| Standard coal saved | million tons | 1.7086 | 110 | |
| Total fuel consumption of official business vehicles of the Head Office | litter | 32258 | 24193 | 29 |
| Total office power consumption of the Head Office | ton | 16532180 | 16774940 | 29 |
| Total power consumption of the Data Center | Kwh | 8869336 | 10577866 | 29 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Capital construction credit for water pollution control granted to Chongqing Kanda Environmental Protection Group and other sewage treatment companies | million RMB | 70 | 111 | |
| Sewage treatment plant of Chongqing Kanda Environmental Protection Group as percentage of treatment scale of main urban area of Chongqing | 55% | 111 | ||
| Total office water consumption of the Head Office | ton | 76173 | 72863 | 30 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average energy utilization efficiency of the Data Center | 1.97 | 2.02 | 29 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Water consumption reduced | tons | 122200 | 110 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Investment by Xi'an Branch to support Yellow River Water Diversion Project and water conservancy infrastructure in northern Shaanxi | million RMB | 750 | 51 |
| Number of smart property projects approved | projects | 28 | 82 |
| Number of smart property projects launched | projects | 22 | 82 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Decrease in inclusive small non-performing loan ratio | percentage points | 1.31 | 58 | ||
| Full-time employees for consumer rights protection at Head Office | employees | 7 | 101 | ||
| Number of employees aged 31-50 | Person | 6680 | 7595 | 32 | |
| Number of employees from Chinese Mainland | Person | 9462 | 10398 | 32 | |
| Number of employees from Hong Kong, China | Person | 29 | 49 | 32 | |
| Number of employees over 50 years old | Person | 340 | 441 | 32 | |
| Number of employees under 30 years old | Person | 2471 | 2411 | 32 | |
| Number of female employees | Person | 4944 | 5430 | 32 | |
| Number of loan households | 87537 | 58 | |||
| Number of male employees | Person | 4547 | 5017 | 32 | |
| Number of minority employees | Person | 357 | 397 | 34 | |
| Number of new employees | Person | 527 | 1241 | 32 | |
| Return on net assets | % | 13.93 | 10.88 | 26 | |
| Return on net assets in last three years | % | 13.59 | 13.93 | 10.88 | 77 |
| Return on total assets | % | 0.78 | 0.69 | 26 | |
| Return on total assets in last three years | % | 0.7 | 0.78 | 0.69 | 77 |
| Total assets | RMB billion, RMB'0000 | 111311651 | 138967527.4 | 10, 26 | |
| Total loans | RMB billion | 887.538 | 10 | ||
| Total number of employees | Person | 9491 | 10447 | 32 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 4.75 | 3.58 | 32 | |
| Operating income | RMB billion, RMB'0000 | 2828223.5 | 3247641.2 | 10, 26 | |
| Operating income in last three years | RMB'0000 | 2317482.6 | 2828223.5 | 3247641.2 | 77 |
| Operating income year-on-year increase | % | 14.5 | 10 | ||
| Turnover rate of employees aged 31-50 | % | 2.98 | 2.57 | 32 | |
| Turnover rate of employees over 50 years old | % | 0.08 | 0.04 | 32 | |
| Turnover rate of employees under 30 years old | % | 1.69 | 0.97 | 32 | |
| Turnover rate of female employees | % | 2.3 | 1.71 | 32 | |
| Turnover rate of male employees | % | 2.45 | 1.87 | 32 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of people participating in 2020 intra-city dual active data center takeover drill | 300 | 84 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Effective evaluations of the year | 866428 | 95 | ||
| Number of employees learning online | Person | 9619 | 11083 | 33 |
| Number of employees participating in training | Person | 154972 | 163392 | 33 |
| Proportion of grassroots employees participating in training | % | 100 | 100 | 33 |
| Proportion of middle-level management participating in training | % | 100 | 100 | 33 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average length of training and learning for employees | Hour | 5.96 | 25.11 | 33 |
| Average length of training for front-line employees | Hour | 6 | 25 | 33 |
| Average length of training for middle-level management | Hour | 71 | 104 | 33 |
| Number of employee training periods | Class | 7028 | 5319 | 33 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Agriculture related loans balance | RMB billion | 44.915 | 68 | |
| Balance of customer deposits | RMB billion | 746.726 | 10 | |
| Balance of customer deposits year-on-year increase | % | 17.05 | 10 | |
| Balance of green loan of Chongqing Branch | million RMB | 582 | 111 | |
| Balance of inclusive small non-performing loans | RMB million | 34 | 58 | |
| Balance of loans for targeted poverty alleviation | RMB billion | 5.087 | 46 | |
| Balance of on-balance-sheet green finance | million RMB | 19881 | 108 | |
| Balance of retail loans, Wuhan branch | RMB | 10000000000 | 75 | |
| Balance of targeted poverty alleviation loans | billion RMB | 5.087 | 116 | |
| Budget amount involved in centralized procurement | RMB'0000 | 27780 | 51376 | 28 |
| Financing balance of Tianjin Branch for high-efficiency PERC solar cell project | RMB | 849000000 | 112 | |
| Growth rate of high-tech manufacturing loans balance | % | 69.89 | 72 | |
| Growth rate of inclusive small loans balance | % | 195.35 | 58 | |
| Growth rate of manufacturing loans balance | % | 38.58 | 72 | |
| Increase in number of loan households | 71647 | 58 | ||
| Increase in users of Internet banking channel | thousand | 1508.1 | 80 | |
| Maximum allowed deviation of non-performing loan ratio of inclusive agriculture related loans from annual target | percent | 3 | 69 | |
| Number of domestic and overseas branches | / | 244 | 239 | 27 |
| Number of domestic self-service banks | / | 182 | 205 | 27 |
| Number of high-quality enterprises in new infrastructure construction covered by customer marketing white list | enterprises | 400 | 65 | |
| Number of micro and small enterprises granted loans under Bohai Business Loans | enterprises | 1290 | 61 | |
| Number of new customers who downloaded PBOC's credit reports through self-service inquiry of corporate Internet banking | 1087 | 87 | ||
| Number of new financial product transactions on UCR equipment | transactions | 18 | 97 | |
| Number of overseas suppliers | / | 8 | 21 | 28 |
| Number of suppliers in Chinese Mainland | / | 608 | 881 | 28 |
| Number of tier-1 branches completed signing for tax-based loans cooperation | branches | 29 | 61 | |
| Proportion of automatic loans (online loan review platform) | % | 33.25 | 97 | |
| Questionnaire/evaluation outlets | 229 | 95 | ||
| Total loans year-on-year increase | % | 25.35 | 10 | |
| Total number of centralized procurement projects | / | 717 | 1146 | 28 |
| Total number of financial technology projects | / | 166 | 269 | 28 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average project cycle of centralized procurement | Day | 50 | 42 | 28 |
| Coverage ratio of centralized procurement catalog project performance management | % | 100 | 100 | 28 |
| Coverage ratio of supplier review | % | 100 | 100 | 28 |
| Number of branches reporting smart property projects | branches | 19 | 82 | |
| Number of branches with 100% deployment of UCR devices | branches | 26 | 92 | |
| Number of branches with UCR devices | branches | 32 | 92 | |
| Number of third-party 'mystery man' service inspections at sub-business outlets | sub-business outlets | 690 | 96 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Accepted customer calls | thousand | 1806.1 | 95 | |
| Amount of line withdrawal for new infrastructure construction customers | RMB billion | 14.402 | 64 | |
| Average project cycle of financial technology projects | Day | 40 | 38 | 28 |
| Business outlets with UCR device substitution rate exceeding 80% | branches | 13 | 92 | |
| Complaint resolution rate | % | 99.03 | 99 | |
| Consumer rights protection joint meetings held | meetings | 5 | 101 | |
| Cumulative number of service functions on UCR equipment | functions | 40 | 97 | |
| Customer calls accepted by manual service through telephone channel | thousand | 395.2 | 95 | |
| Customer inquiries accepted at online customer service channel | thousand | 86.7 | 95 | |
| Customer satisfaction for manual service through telephone channel | 99.5% | 95 | ||
| Customer satisfaction for online customer service channel | 96.4% | 95 | ||
| Customer satisfaction rate | 99% | 95 | ||
| Customer satisfaction rate (return visit) | % | 95.7 | 99 | |
| Decrease in average loan execution interest rate for small loans under RMB10 million (inclusive) for a single account | percentage points | 0.45 | 58 | |
| Diversion rate of e-channel business | % | 99.48 | 99.7 | 30 |
| Increase in agriculture related loans balance compared to beginning of year | RMB billion | 9.328 | 68 | |
| Manual service volume of remote banking | 10000 persons | 36.38 | 48.19 | 37 |
| New full-time employees for consumer rights protection at Head Office | employees | 2 | 101 | |
| Number of ATM and CRS devices | devices | 613 | 92 | |
| Number of VTM devices | devices | 353 | 92 | |
| Number of being praised and recognized by customers | Times | 10 | 38 | 37 |
| Number of customer complaints received | Piece | 2566 | 4345 | 37 |
| Number of customers of new infrastructure construction | customers | 185 | 64 | |
| Number of customers of new infrastructure construction who completed line withdrawal | customers | 124 | 64 | |
| Number of customers of urban rail transit and traditional infrastructure financed to strengthen point of weakness | customers | 39 | 64 | |
| Number of customers provided pre-credit for Bohai Business Loans | customers | 5587 | 61 | |
| Number of customers who downloaded PBOC's credit reports through self-service inquiry of corporate Internet banking | 2702 | 87 | ||
| Number of off-bank devices (included in ATM and CRS devices) | devices | 10 | 92 | |
| Number of self-service devices | Set | 587 | 613 | 27 |
| Number of transactions of Internet banking channel | thousand | 56536.5 | 80 | |
| Number of users of Internet banking channel | thousand | 10676.7 | 80 | |
| Online channel chat-bot service volume | 10000 persons | 20.85 | 30.91 | 37 |
| Overall customer satisfaction (Telephone and text channels) | % | 99.1% | 37 | |
| Overall customer satisfaction (Telephone channel only) | % | 99.5% | 37 | |
| Proportion of inclusive financial appraisal index including agriculture related loans in comprehensive performance appraisal of branches | percent | 10 | 69 | |
| Total consumer complaints accepted | 6300 | 99 | ||
| Total number of inquiries for PBOC's credit reports through self-service inquiry of corporate Internet banking | 5377 | 87 | ||
| Total number of smart property projects reported | projects | 59 | 82 | |
| Valid questionnaires | 23306 | 95 | ||
| Year-on-year growth of accepted customer calls | 94.1% | 95 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of data products combining business and technology incubated by Bohai Bank Smart Brain project | 49 | 84 | |
| Number of large deposit certificates on UCR equipment | certificates | 4 | 97 |
| Number of official documents processed in OA system | documents | 668000 | 114 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Coverage of first-tier branches by third-party 'mystery man' service inspections | 100% | 96 | |
| Number of branches completed product launches for tax-based loans cooperation | branches | 24 | 61 |
| Number of fixed deposit transactions on UCR equipment | transactions | 3 | 97 |
| Number of optimizations of APPs and WeChat in aspects of functions and experience | 30 | 86 | |
| Number of outlets with UCR devices | outlets | 193 | 92 |
| Number of service transaction functions added to UCR equipment | functions | 21 | 97 |
| Number of service video inspections conducted at business outlets | business outlets | 32 | 96 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Bank listed on the Hong Kong Stock Exchange | July 16, 2020 | 76 | ||
| Growth rate of users of Internet banking channel compared to end of last year | % | 16.4 | 80 | |
| Proportion of customers using electronic billing for credit cards | % | 90.96 | 99.34 | 29 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 13.07 | 12.08 | 26 |
| Provision coverage ratio | % | 187.73 | 158.8 | 26 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Increase rate of agriculture related loans balance | % | 26.21 | 68 |
| Increase rate of inclusive agriculture related loans balance | % | 116.01 | 68 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Excellence Award for Listed Companies - Main Board Rising Star Award by Hong Kong Economic Journal | December 17, 2020 | 76 | |
| Inclusive agriculture related loans balance | RMB billion | 1.789 | 68 |
| Inclusive small loans balance | RMB billion | 43.165 | 58 |
| Inclusive small non-performing loan ratio | % | 1.01 | 58 |
| Increase in manufacturing loans balance compared to beginning of year | RMB billion | 22.275 | 72 |
| Investment in 'Splendid New Life' charity project | RMB | 6000000 | 117 |
| Investment in 'Splendid New Life: Rediscovery of Poverty Counties' charity activities | million RMB | 6 | 116 |
| Number of provinces/cities completed signing for tax-based loans cooperation | provinces/cities | 27 | 61 |
| Percentage increase in balance of loans for targeted poverty alleviation over the beginning of the year | 47.33% | 46 | |
| Procurement of poverty alleviation products in Hetian area and other consumer poverty alleviation channels | RMB | 250000 | 117 |
| Taiyuan Branch selected as designated service bank of 'Youth Station' | selected | 118 | |
| Total consumption of poverty alleviation | RMB | 3115100 | 116 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Amount of financing for urban rail transit and traditional infrastructure to strengthen point of weakness | RMB billion | 5.545 | 64 | |
| Amount of loans granted to micro and small enterprises under Bohai Business Loans | billion RMB | 1.03 | 61 | |
| Average loan execution interest rate for small loans under RMB10 million (inclusive) for a single account | % | 5.74 | 58 | |
| Budget amount involved in financial technology projects | RMB'0000 | 13609 | 30962 | 28 |
| Completion rate of annual credit plan for agriculture related loans | % | 4257.42 | 68 | |
| Completion rate of annual credit plan for inclusive agriculture related loans | % | 524.65 | 68 | |
| Credit fund granted to Liangshan Cultural Tourism Investment and Development Group Co., Ltd. for poverty alleviation projects in Liangshan Prefecture, Sichuan Province | million RMB | 185 | 51 | |
| Donations to poverty-stricken areas in Gansu Province | RMB | 460000 | 117 | |
| Employees of the Bank won the title of Excellent Volunteer Service Workers in Tianjin | won title | 118 | ||
| High-tech manufacturing loans balance | RMB billion | 36.208 | 72 | |
| Increase in balance of loans for targeted poverty alleviation over the beginning of the year | RMB billion | 1.635 | 46 | |
| Increase in high-tech manufacturing loans balance compared to beginning of year | RMB billion | 14.9 | 72 | |
| Increase in inclusive agriculture related loans balance compared to beginning of year | RMB billion | 0.961 | 68 | |
| Investment in designated assistance villages in Jizhou District, Tianjin | RMB | 10012700 | 116 | |
| Manufacturing loans balance | RMB billion | 880.015 | 72 | |
| Medium-and long-term loan granted by Ningbo Branch to a key manufacturing enterprise | million RMB | 200 | 73 | |
| Number of businesses loaned through online loan review platform | businesses | 3500 | 97 | |
| Number of industrial funds or sub-funds with reduction and exemption for fund product fees | 15 | 73 | ||
| Total consumption for poverty alleviation | RMB | 3115100 | 117 | |
| Total donation for poverty alleviation and charity | RMB | 1000000000 | 116 | |
| Total poverty alleviation donations by all branches | RMB | 540400 | 117 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Paper Waste | 10000 pieces | 23.12 | 84.31 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons | 538400 |
| GHG Emissions Reduction Compared to Last Year | tons | 538400 |
| NOx Emissions Reduction Compared to Last Year | tons | 157800 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Purchased Electricity | Kwh | 8869336 | 10577866 |
| Total Direct Energy Consumption | liter | 32258 | 24193 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption in Office | ton | 76173 | 72863 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 122200 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Investment in Ecological Restoration | million RMB | 750 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 6680 | 7595 |
| Number of Employees Aged Above 50 | Person | 340 | 441 |
| Number of Employees Aged Below 30 | Person | 2471 | 2411 |
| Number of Employees in Hong Kong | Person | 29 | 49 |
| Number of Employees in Mainland China | Person | 9462 | 10398 |
| Number of Female Employees | Person | 4944 | 5430 |
| Number of Male Employees | Person | 4547 | 5017 |
| Number of New Employees | Person | 527 | 1241 |
| Number of Total Employees | Person | 9491 | 10447 |
| Percentage of Female Employees | % | 51.98 | 51.98 |
| Percentage of Male Employees | % | 48.02 | 48.02 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.98 | 2.57 |
| Turnover Rate of Employees Aged Above 50 | % | 0.08 | 0.04 |
| Turnover Rate of Employees Aged Below 30 | % | 1.69 | 0.97 |
| Turnover Rate of Female Employees | % | 2.3 | 1.71 |
| Turnover Rate of Male Employees | % | 2.45 | 1.87 |
| Turnover Rate of Total Employees | % | 4.75 | 3.58 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of People Receiving Training on Work Safety | 300 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Average Training Hours (Middle Management) | Hour | 71 | 104 |
| Average Training Hours per Employee | Hour | 5.96 | 25.11 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Suppliers in Mainland China | 608 | 881 | |
| Number of Suppliers in Overseas | 8 | 21 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Complaint Growth Rate | % | 69.36 | |
| Total Number of Customer Complaints | Piece | 2566 | 4345 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | certificates | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 540400 |
| Total Public Welfare Donations | RMB | 460000 |