2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions - Intensity | Tonnes of CO₂e/m² | 0.02 | 0.01 | 31 |
| Greenhouse gas emissions - Scope 2 | Tonnes of CO₂e | 269.7 | 102 | 31 |
| Greenhouse gas emissions - Total emissions | Tonnes of CO₂e | 269.7 | 102 | 31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Waste - Intensity | Kg/m² | 5.65 | 0.85 | 31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Waste - Total non-hazardous waste | Tonnes | 66.83 | 10.56 | 31 |
| Waste - Total non-hazardous waste disposed | Tonnes | 66.83 | 10.56 | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Energy - Intensity | kWh/m² | 40.9 | 14.3 | 31 |
| Energy - Purchased electricity | MWh | 484.17 | 177.85 | 31 |
| Energy - Total energy consumption | MWh | 484.17 | 177.85 | 31 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Water consumption - Intensity | m³/m² | 0.47 | 0.27 | 31 |
| Water consumption - Total water consumption | m³ | 4980.2 | 3329 | 31 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Ranking 2nd in the 2020 Top 20 Property Management Companies of Outstanding Operation Performance in China | ranking | 2 | 6 |
| Ranking 3rd in the 2020 Satisfaction Survey Regarding Epidemic Prevention by Property Management Companies in China | ranking | 3 | 6 |
| Ranking 3rd in the 2020 Top 30 Influential Property Management Companies in China | ranking | 3 | 6 |
| Ranking 4th in the 2020 China Top 100 Property Management Companies in terms of Market Competitiveness | ranking | 4 | 6 |
| Total employees | Person(s) | 22588 | 27 |
| Total employees by age: Above 60 | Person(s) | 610 | 27 |
| Total employees by age: Aged 20 or below | Person(s) | 220 | 27 |
| Total employees by age: Aged 21-30 | Person(s) | 4760 | 27 |
| Total employees by age: Aged 31-40 | Person(s) | 6718 | 27 |
| Total employees by age: Aged 41-50 | Person(s) | 5808 | 27 |
| Total employees by age: Aged 51-60 | Person(s) | 4472 | 27 |
| Total employees by employment category: Management | Person(s) | 5117 | 27 |
| Total employees by employment category: Operators | Person(s) | 17471 | 27 |
| Total employees by gender: Female | Person(s) | 8545 | 27 |
| Total employees by gender: Male | Person(s) | 14043 | 27 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee turnover rate | Percentage | 3 | 27 |
| Employee turnover rate by age: Aged 20 or below | Percentage | 3 | 27 |
| Employee turnover rate by age: Aged 21-30 | Percentage | 5 | 27 |
| Employee turnover rate by age: Aged 31-40 | Percentage | 4 | 27 |
| Employee turnover rate by age: Aged 41-50 | Percentage | 3 | 27 |
| Employee turnover rate by age: Aged 51-60 | Percentage | 1 | 27 |
| Employee turnover rate by gender: Female | Percentage | 3 | 27 |
| Employee turnover rate by gender: Male | Percentage | 3 | 27 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Cases of work-related fatalities | Case(s) | 2 | 27 |
| Rate of work-related fatalities | Percentage | 0.01 | 27 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lost working days due to work injury | Day(s) | 51 | 27 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total number of employees trained | Person(s) | 435 | 27 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total training hours | Hour(s) | 4926 | 27 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| 2019 Shenzhen's Top 100 Property Management Companies in terms of Comprehensive Strengths | ranking | 100 | 6 | |
| 2020 China TOP 10 Listed Property Management Companies in terms of Comprehensive Strength | ranking | 10 | 6 | |
| 2020 China Top 10 Property Management Companies in terms of Service Scale | ranking | 10 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 2020 Top 10 Listed Companies of Property Management Service | ranking | 10 | 6 |
| 2020 Top 100 Most Valuable Brand of Property Management Service | ranking | 100 | 6 |
| 2020 Top 100 Property Management Companies in China | ranking | 100 | 6 |
| 2020 Top 500 Property Management Companies in terms of Comprehensive Strength | ranking | 500 | 6 |
| Ranking in Satisfaction Survey for Epidemic Prevention and Control for the Property in the PRC (Season 2) | rank | 3 | 18 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | Tonnes of CO₂e | 269.7 | 102 |
| Total GHG Emissions | Tonnes of CO₂e | 269.7 | 102 |
| Total GHG Emissions Intensity (By Area) | Tonnes of CO₂e/m² | 0.02 | 0.01 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Hazardous Waste Intensity (By Area) | Kg/m² | 5.65 | 0.85 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | Tonnes | 66.83 | 10.56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | kWh/m² | 40.9 | 14.3 |
| Purchased Electricity | MWh | 484.17 | 177.85 |
| Total Energy Consumption | MWh | 484.17 | 177.85 |
| Total Indirect Energy Consumption | MWh | 484.17 | 177.85 |
| Total Purchased Energy | MWh | 484.17 | 177.85 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | m³ | 4980.2 | 3329 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | Person(s) | 12526 |
| Number of Employees Aged Above 50 | Person(s) | 5082 |
| Number of Employees Aged Below 30 | Person(s) | 4980 |
| Number of Female Employees | Person(s) | 8545 |
| Number of Male Employees | Person(s) | 14043 |
| Number of Total Employees | Person(s) | 22588 |
| Percentage of Employees Aged 30-50 | % | 55.67 |
| Percentage of Employees Aged Above 50 | % | 22.27 |
| Percentage of Employees Aged Below 30 | % | 22.06 |
| Percentage of Female Employees | % | 37.82 |
| Percentage of Male Employees | % | 62.18 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 7 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 1 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 3 |
| Turnover Rate of Female Employees | Percentage | 3 |
| Turnover Rate of Male Employees | Percentage | 3 |
| Turnover Rate of Total Employees | Percentage | 3 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Work-related Fatalities | Case(s) | 2 |
| Work-related Fatalities Rate | Percentage | 0.01 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day(s) | 51 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Training Hours | Hour(s) | 4926 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |