Corporate Social Responsibility Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried (10000 tonnes) | 10000 tonnes | 190.84 | 143.42 | 111.37 | 88 |
| Scope 1 CO emissions | million tons | 14.85 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Air China's carbon dioxide emissions | million tons | 15.04 | 68 | ||
| CO2 emissions | 10000 tonnes | 2354.3 | 2324.8 | 1504.4 | 89 |
| Carbon dioxide emission | 10000 tons | 2354.3 | 2324.8 | 1504.4 | 68 |
| Carbon dioxide emission per ton-km | g/ton-km | 873.4 | 931.5 | 1121.2 | 68 |
| Carbon dioxide per ton-km | g/ton-km | 873.4 | 931.5 | 1121.2 | 89 |
| Scope 2 CO2 emissions | million tons | 0.19 | 68 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste emissions | tonnes | 632 | 785.2 | 799.9 | 89 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Old aircraft retired | 6 | 68 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption (10000 tonnes) | 10000 tonnes | 738.5 | 728.9 | 469.3 | 88 |
| Diesel consumption (tonnes) | tonnes | 9363.2 | 7693 | 5972.1 | 88 |
| Fuel consumption per ton-km | kg/ton-km | 0.274 | 0.296 | 0.356 | 68, 89 |
| Fuel consumption per ton-km (by end of 2020) | kg/ton-km | 0.36 | 68 | ||
| Gasoline consumption (tonnes) | tonnes | 2595.8 | 2709.9 | 2367.5 | 88 |
| Natural gas consumption (10000 m³) | 10000 m³ | 1783.5 | 1579.2 | 1355.4 | 88 |
| New aircraft introduced | 14 | 68 | |||
| Other energy consumption (tonnes standard coal) | tonnes standard coal | 24.5 | 4.8 | 1.5 | 88 |
| Power consumption (MWh) | MWh | 167299.6 | 195539.2 | 184219.9 | 88 |
| RTK (100 million tonnes kilometres) | 100 million tonnes kilometres | 275.18 | 253.64 | 132.85 | 88 |
| Thermal Power (MKJ) | MKJ | 378491 | 244341.1 | 258610.4 | 88 |
| Total energy consumption (10000 tonnes standard coal) | 10000 tonnes standard coal | 1094.2 | 1078.8 | 696.7 | 88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | 10000 tonnes | 512.1 | 492.4 | 439.9 | 89 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average aircraft age | years | 7.74 | 68 | ||
| Average aircraft age (years) | years | 6.62 | 6.96 | 7.74 | 88 |
| Environmental protection investment | RMB10000 | 21931.1 | 26984.5 | 20475.6 | 89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Current fleet size | aircraft | 707 | 68 | ||
| Employee age distribution - 35 years old and below | % | 65.2 | 77 | ||
| Employee age distribution - 36–45 years old | % | 20.7 | 77 | ||
| Employee age distribution - 46–60 years old | % | 14.1 | 77 | ||
| Employee education level - Master's degree and above | % | 5.8 | 77 | ||
| Employee education level - Secondary Vocational School education and below | % | 3.4 | 77 | ||
| Employee education level - Three-year college education | % | 30 | 77 | ||
| Female employee percentage | % | 43.56 | 50.9 | 50.8 | 89 |
| Labour contract signing rate | % | 100 | 100 | 100 | 89 |
| Number of disabled employees | persons | 15.5 | 17 | 16 | 89 |
| Number of employees on the post | persons | 28302 | 46862 | 46819 | 89 |
| Number of foreign and Hong Kong, Macau, and Taiwan employees | persons | 983 | 1247 | 1022 | 89 |
| Number of minority employees | persons | 1419 | 1972 | 1845 | 89 |
| Passenger carried (100 million persons) | 100 million persons | 1.1 | 1.15 | 0.69 | 88 |
| Percentage of employees joining the labor union | % | 95.61 | 77 | ||
| Proportion of employees guaranteed by collective bargaining agreements | % | 100 | 100 | 100 | 89 |
| Proportion of female employees | % | 50.8 | 77 | ||
| Total number of employees | 46819 | 77 | |||
| Total number of management staff and management supporting employees | persons | 6721 | 6871 | 6770 | 89 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Proposals for filing | 16 | 77 | |||
| Proposals submitted by employee representatives | 35 | 77 | |||
| Ratio of employee turnover (Aged 35 and below) | % | 5.25 | 4.57 | 1.52 | 89 |
| Ratio of employee turnover (Aged 36-45) | % | 0.84 | 2 | 0.09 | 89 |
| Ratio of employee turnover (Aged 46-60) | % | 7.87 | 0.39 | 0.01 | 89 |
| Ratio of employee turnover (Domestic) | % | 3.29 | 3.51 | 1.62 | 89 |
| Ratio of employee turnover (Female) | % | 4.07 | 4.56 | 1.18 | 89 |
| Ratio of employee turnover (Male) | % | 2.69 | 2.33 | 0.44 | 89 |
| Ratio of employee turnover (Overseas) | % | 3.42 | 2.16 | 0.004 | 89 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours (10000 hours) | 10000 hours | 224.52 | 228.5 | 155.3 | 88 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee education level - Bachelor's degree | % | 60.8 | 77 | ||
| Number of employees trained for maintaining specific qualification | persons | 119707 | 110206 | 106897 | 89 |
| Total employee education expenses | RMB10000 | 2219 | 1787 | 1122 | 89 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total hours of employee training for maintaining specific qualification | hours | 207551 | 210701 | 862487* | 89 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Purchases from the five largest suppliers (RMB100 million) | RMB100 million | 412.36 | 361.32 | 177.05 | 88 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Flight execution rate (%) | % | 98.4 | 98.19 | 98.9 | 88 |
| Flight on-time performance (%) | % | 80.36 | 81.83 | 89.15 | 88 |
| Number of complaints received from passengers for the whole year (cases) | cases | 13450 | 12373 | 6287 | 88 |
| Number of registered aircraft (unit) | unit | 669 | 699 | 707 | 88 |
| Passenger complaint handling rate (%) | % | 100 | 100 | 100 | 88 |
| Passengers' overall satisfaction (points) | points | 90.6 | 81.4 | 83 | 88 |
| Premium passengers' overall satisfaction (points) | points | 89.5 | 82 | 82.1 | 88 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Intellectual property rights registered (pieces) | pieces | 3006 | 3080 | 3085 | 88 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total actual tax paid during this year (RMB100 million) | RMB100 million | 88.85 | 64.17 | 29.05 | 88 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| General opinion proposals | 19 | 77 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share (RMB) | RMB | 2.97 | 3.01 | 0.93 | 88 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | million tons | 0.19 | ||
| Total GHG Emissions | million tons | 2354.3 | 2324.8 | 1504.4 |
| Total GHG Emissions Intensity (By Product Volume) | g/ton-km | 873.4 | 931.5 | 1121.2 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 632 | 785.2 | 799.9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 9363.2 | 7693 | 5972.1 |
| Gasoline Consumption | tonnes | 2595.8 | 2709.9 | 2367.5 |
| Natural Gas Consumption | 10000 m³ | 1783.5 | 1579.2 | 1355.4 |
| Purchased Electricity | MWh | 167299.6 | 195539.2 | 184219.9 |
| Total Energy Consumption | 10000 tonnes standard coal | 1094.2 | 1078.8 | 696.7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | 10000 tonnes | 512.1 | 492.4 | 439.9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB10000 | 21931.1 | 26984.5 | 20475.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Employees | persons | 28302 | 46862 | 46819 |
| Percentage of Bachelor's Degree Employees | % | 60.8 | ||
| Percentage of Below Junior College Employees | % | 3.4 | ||
| Percentage of Employees Aged 30-50 | % | 20.7 | ||
| Percentage of Employees Aged Above 50 | % | 14.1 | ||
| Percentage of Employees Aged Below 30 | % | 65.2 | ||
| Percentage of Female Employees | % | 43.56 | 50.9 | 50.8 |
| Percentage of Master's Degree Employees | % | 5.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Turnover Rate of Employees in Mainland China | % | 3.29 | 3.51 | 1.62 |
| Turnover Rate of Employees in Overseas | % | 3.42 | 2.16 | 0.004 |
| Turnover Rate of Female Employees | % | 4.07 | 4.56 | 1.18 |
| Turnover Rate of Male Employees | % | 2.69 | 2.33 | 0.44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Cost of Training | RMB | 22190000 | 17870000 | 11220000 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Training Hours | hours | 207551 | 210701 | 862487 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -8.01 | -49.17 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | cases | 13450 | 12373 | 6287 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | pieces | 3006 | 3080 | 3085 |