2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Green office helped save pieces of paper | pieces | 150000 | 56 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Toner cartridges replaced and recycled | 96 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of new 1.4G private network base stations built to support Beijing 2022 | stations | 58 | 44 |
| Total number of 1.4G private network base stations in service in Beijing | stations | 400 | 44 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Green office helped save electricity | kWh | 78952.1 | 56 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Water saved | tons | 580.16 | 56 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Environmental satisfaction of project implementation customers | 99.85 | 55 | |
| Number of employees qualified as internal auditors of the environmental management system | 2 | 55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average paid vacation leave per capita | days | 9.75 | 47 |
| Coverage of employee health checks and health files | 100% | 47 | |
| Employees by age group: Aged 35 below | percent | 54.44% | 46 |
| Employees by age group: Aged 35 to 44 | percent | 35.42% | 46 |
| Employees by age group: Aged 45 to 54 | percent | 9.57% | 46 |
| Employees by age group: Aged 55 and above | percent | 0.57% | 46 |
| Employees by functions: Call center personnel | percent | 3.55% | 46 |
| Employees by functions: Management personnel | percent | 15.13% | 46 |
| Employees by functions: Sales representatives | percent | 2.64% | 46 |
| Employees by functions: Technical and R&D personnel | percent | 78.68% | 46 |
| Employees by gender: Female | percent | 67.16% | 46 |
| Employees by gender: Male | percent | 32.84% | 46 |
| Employees by geographical region: Beijing | percent | 81.09% | 46 |
| Employees by geographical region: Chongqing | percent | 1.72% | 46 |
| Employees by geographical region: Guangzhou | percent | 14.21% | 46 |
| Employees by geographical region: Other cities | percent | 0.57% | 46 |
| Employees by geographical region: Shanghai | percent | 1.72% | 46 |
| Employees by geographical region: Wuhan | percent | 0.69% | 46 |
| Labor contract signing rate | percent | 100% | 46 |
| Number of call center staff | employees | 62 | 46 |
| Number of functional management staff at all levels | employees | 264 | 46 |
| Number of new employees | employees | 159 | 46 |
| Number of sales representatives | employees | 46 | 46 |
| Number of technical and R&D staff | employees | 1373 | 46 |
| Social insurance coverage of employees | 100% | 47 | |
| Total number of employees | employees | 1745 | 46 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Aggregate paid vacation leave of all employees | days | 17921 | 47 |
| Employee turnover rate | percent | 11.31% | 46 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total security training hours | hours | 2897 | 47 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| GoldenBee 2020 Excellent Corporate Social Responsibility Report – Employee Responsibility Disclosure | Awarded | 20 | |
| Number of courses | courses | 107 | 51 |
| Number of employees trained | employees | 13173 | 51 |
| Number of training sessions completed | sessions | 134 | 51 |
| Training satisfaction rate | % | 96.47 | 51 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours per employee (Female) | hours | 27.33 | 51 |
| Average training hours per employee (Grass employee) | hours | 24.66 | 51 |
| Average training hours per employee (Male) | hours | 24.35 | 51 |
| Average training hours per employee (Middle management) | hours | 37.04 | 51 |
| Average training hours per employee (Senior management) | hours | 21.89 | 51 |
| Employee training investment | RMB | 298000 | 51 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Customer satisfaction score | 93.2 | 42 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Authorized patents obtained (total) | 5 | 42 | |
| Registered software copyrights (total) | 380 | 42 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 2020 China IT Service Innovation Technology Solution TOP100 for health and epidemic prevention service product | Awarded | 20 | |
| 2020 China IT Service Most Innovative Value Product Award for health and epidemic prevention service product | Awarded | 20 | |
| 2020 Government Information-based Solution Case Innovation Award for health and epidemic prevention service product | Awarded | 20 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Investment in information security training | RMB | 44000 | 47 |
| Number of company-level information security management documents revised | documents | 38 | 44 |
| Number of information security training sessions | sessions | 12 | 47 |
| Number of participants in information security training | participants | 613 | 47 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| China's Top 100 Smart O&M Service | Awarded | 20 | ||
| Contributor to Resumption of Work and Production in China at 2020 Annual China Economic Summit | Awarded | 20 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Office Electricity Consumption Reduction Compared to Last Year | kWh | 78952.1 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 580.16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 1178 |
| Number of Below Junior College Employees | employees | 152 |
| Number of Employees Aged 30-50 | employees | 788 |
| Number of Employees Aged Above 50 | employees | 10 |
| Number of Employees Aged Below 30 | employees | 950 |
| Number of Female Employees | employees | 1172 |
| Number of Male Employees | employees | 573 |
| Number of Master's Degree Employees | employees | 415 |
| Number of New Employees | employees | 159 |
| Number of Total Employees | employees | 1745 |
| Percentage of Bachelor's Degree Employees | percent | 67.51 |
| Percentage of Below Junior College Employees | percent | 8.71 |
| Percentage of Employees Aged 30-50 | percent | 44.99 |
| Percentage of Employees Aged Above 50 | percent | 0.57 |
| Percentage of Employees Aged Below 30 | percent | 54.44 |
| Percentage of Female Employees | percent | 67.16 |
| Percentage of Male Employees | percent | 32.84 |
| Percentage of Master's Degree Employees | percent | 23.78 |
| Percentage of New Employees | percent | 9.11 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Total Employees | percent | 11.31 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hours of Safety Training for Employees | hours | 2897 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Trained | employees | 13173 |
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hours | 27.33 |
| Average Training Hours (General Staff) | hours | 24.66 |
| Average Training Hours (Male) | hours | 24.35 |
| Average Training Hours (Middle Management) | hours | 37.04 |
| Average Training Hours (Senior Management) | hours | 21.89 |
| Average Training Hours per Employee | hours | 24.66 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 93.2 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 385 | |
| Number of Patents Granted | 5 |