Country Garden Services Holdings Company Limited Environmental, Social and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions | kg | 373.45 | 604.05 | 1902.07 | 112 |
| SOx emissions | kg | 0.16 | 0.15 | 0.11 | 112 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Range 1 (CO2 equivalent emissions) | ton | 1382.81 | 2035.37 | 5442.95 | 112 |
| Range 2 (CO2 equivalent emissions) | ton | 183051.72 | 381168.37 | 434806.46 | 112 |
| Total greenhouse gas emissions (range 1 + range 2, carbon dioxide equivalent emissions) | ton | 184434.53 | 383203.75 | 440249.41 | 112 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste | ton | 21.58 | 3.79 | 4.79 | 112 |
| Weight of wasted batteries | ton | 6.43 | 3.79 | 4.79 | 112 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total non-hazardous waste | ton | 1951.57 | 2219.37 | 2028.53 | 112 |
| Weight of kitchen waste | ton | 833.82 | 895.82 | 1450.95 | 112 |
| Weight of office waste | ton | 1117.75 | 1323.55 | 577.58 | 112 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Energy purchased (indirect) consumption | '000 kWh, GJ | 828135.6 | 428304.02 | 507676.68 | 113 |
| Liquefied petroleum gas consumption | '000 kWh, ton | 173.81 | 2112.3 | 1585.05 | 113 |
| Natural gas consumption | '000 kWh, m³ | 425486.95 | 7753.99 | 25402.47 | 113 |
| Non-renewable fuel (direct) consumption | '000 kWh, GJ | 23960.54 | 9866.29 | 26987.52 | 112 |
| Outsourced power consumption | '000 kWh, kWh | 190680678.3 | 428304.02 | 507676.68 | 113 |
| Total Energy Consumption | '000 kWh, GJ | 852096.13 | 438170.3 | 534664.2 | 112 |
| Total energy density | '000 kWh / m², GJ / m² | 0.005 | 0.0016 | 0.0012 | 112 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | m³ | 42919226.99 | 28144265.96 | 28490751.03 | 113 |
| Water consumption density | m³/m² | 0.25 | 0.102 | 0.066 | 113 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Environmental Protection - Input expense | RMB | 15000 | 465156 | 77271 | 116 |
| Environmental Protection - Input time | h | 400 | 652 | 2240 | 116 |
| Environmental Protection - Number of input people (Person) | Person | 300 | 490 | 1630 | 116 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total number of employees | 33609 | 54085 | 60803 | 114 | |
| Total number of employees by age - Aged 31-40 | 9460 | 15677 | 19347 | 114 | |
| Total number of employees by age - Aged 41-50 | 8331 | 12585 | 13773 | 114 | |
| Total number of employees by age - Aged 50 above | 3731 | 6656 | 7724 | 114 | |
| Total number of employees by age - Aged under 30 | 12087 | 19167 | 19959 | 114 | |
| Total number of employees by gender - Female | 13199 | 20447 | 21998 | 114 | |
| Total number of employees by gender - Male | 20410 | 33638 | 38805 | 114 | |
| Total number of employees by job type - Business | 1146 | 1638 | 2447 | 114 | |
| Total number of employees by job type - Management | 3027 | 4543 | 5254 | 114 | |
| Total number of employees by job type - Professional | 1844 | 3677 | 3818 | 114 | |
| Total number of employees by job type - Service | 27592 | 44227 | 49284 | 114 | |
| Total number of employees by region - Hong Kong SAR and Macao SAR | 4 | 11 | 444 | 114 | |
| Total number of employees by region - Mainland China | 33509 | 53874 | 59870 | 114 | |
| Total number of employees by region - Overseas Areas | 96 | 200 | 489 | 114 | |
| Total number of employees by type of employment - Full-time | 60704 | 114 | |||
| Total number of employees by type of employment - Part-time | 99 | 114 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Working days lost due to work injuries (day) | day | 6297 | 4565 | 3664 | 115 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Person-times of employees trained by employee level: Middle management | 49071 | 51308 | 53386 | 115 | |
| Person-times of employees trained by employee level: Ordinary employees | 231281 | 236762 | 269915 | 115 | |
| Person-times of employees trained by employee level: Senior management | 259 | 403 | 519 | 115 | |
| Person-times of employees trained by gender: Female | 135374 | 138148 | 143218 | 115 | |
| Person-times of employees trained by gender: Male | 145237 | 150325 | 180602 | 115 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training per person-times of an employee | hour | 1.85 | 4.35 | 4.31 | 115 |
| Average hours of training per person-times of an employee by gender: Female | hour | 1.81 | 4.28 | 4.25 | 115 |
| Average hours of training per person-times of an employee by gender: Male | hour | 1.88 | 4.41 | 4.36 | 115 |
| Average hours of training per person-times of an employee by level: Middle management | hour | 2.52 | 5.16 | 5.51 | 115 |
| Average hours of training per person-times of an employee by level: Ordinary employees | hour | 1.69 | 4.15 | 4.04 | 115 |
| Average hours of training per person-times of an employee by level: Senior management | hour | 15.46 | 17.24 | 17.71 | 115 |
| Person-times of employees trained | 280611 | 288473 | 323820 | 115 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers | 1685 | 1377 | 11878 | 116 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Complaint resolution rate | 100% | 100% | 100% | 116 | |
| Number of complaints about products and services received | 39411 | 48214 | 69938 | 116 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Culture - Input expense | RMB | 3343023 | 1331660 | 730971 | 116 |
| Culture - Input time | h | 7050 | 1004 | 14644 | 116 |
| Culture - Number of input people (Person) | Person | 1417 | 1156 | 1829 | 116 |
| Education - Input expense | RMB | 195790 | 514000 | 164822 | 116 |
| Education - Input time | h | 1560 | 200 | 976 | 116 |
| Education - Number of input people (Person) | Person | 80 | 30 | 345 | 116 |
| Poverty alleviation - Input expense | RMB | 8000 | 95000 | 275200 | 116 |
| Poverty alleviation - Input time | h | 56 | 135 | 168 | 116 |
| Poverty alleviation - Number of input people (Person) | Person | 50 | 60 | 100 | 116 |
| Sports - Input expense | RMB | 1500 | 5140 | 107723 | 116 |
| Sports - Input time | h | 375 | 32 | 3691 | 116 |
| Sports - Number of input people (Person) | Person | 505 | 40 | 615 | 116 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| NOₓ Emissions | kg | 373.45 | 604.05 | 1902.07 |
| SOₓ Emissions | kg | 0.16 | 0.15 | 0.11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 1382.81 | 2035.37 | 5442.95 |
| Indirect Energy Emissions (Scope 2) | ton | 183051.72 | 381168.37 | 434806.46 |
| Total GHG Emissions | ton | 184434.53 | 383203.75 | 440249.41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 6.43 | 3.79 | 4.79 |
| Total Hazardous Waste | ton | 21.58 | 3.79 | 4.79 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | ton | 833.82 | 895.82 | 1450.95 |
| Non-Hazardous Waste (Office Waste) | ton | 1117.75 | 1323.55 | 577.58 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | GJ / m² | 0.005 | 0.0016 | 0.0012 |
| LPG Consumption | '000 kWh | 173.81 | 2112.3 | 1585.05 |
| Natural Gas Consumption | '000 kWh | 425486.95 | 7753.99 | 25402.47 |
| Total Energy Consumption | '000 kWh | 852096.13 | 438170.3 | 534664.2 |
| Total Indirect Energy Consumption | '000 kWh | 828135.6 | 428304.02 | 507676.68 |
| Total Non-Renewable Fuel Consumption | '000 kWh | 23960.54 | 9866.29 | 26987.52 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | m³ | 42919226.99 | 28144265.96 | 28490751.03 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB | 15000 | 465156 | 77271 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 17791 | 28262 | 33120 | |
| Number of Employees Aged Above 50 | 3731 | 6656 | 7724 | |
| Number of Employees Aged Below 30 | 12087 | 19167 | 19959 | |
| Number of Employees in Hong Kong | 4 | 11 | 444 | |
| Number of Employees in Hong Kong and Mainland China | 33513 | 53885 | 60314 | |
| Number of Employees in Mainland China | 33509 | 53874 | 59870 | |
| Number of Employees in Overseas | 96 | 200 | 489 | |
| Number of Female Employees | 13199 | 20447 | 21998 | |
| Number of Full-time Employees | 60704 | |||
| Number of Male Employees | 20410 | 33638 | 38805 | |
| Number of Part-time Employees | 99 | |||
| Number of Total Employees | 33609 | 54085 | 60803 | |
| Percentage of Employees Aged 30-50 | % | 52.9 | 52.3 | 54.5 |
| Percentage of Employees Aged Above 50 | % | 11.1 | 12.3 | 12.7 |
| Percentage of Employees Aged Below 30 | % | 36 | 35.4 | 32.8 |
| Percentage of Female Employees | % | 39.3 | 37.8 | 36.2 |
| Percentage of Full-time Employees | % | 99.8 | ||
| Percentage of Male Employees | % | 60.7 | 62.2 | 63.9 |
| Percentage of Part-time Employees | % | 0.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 6297 | 4565 | 3664 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 48.24 | 47.89 | 44.23 |
| Percentage of Trained General Employees | % | 81.13 | 82.08 | 83.36 |
| Percentage of Trained Male Employees | % | 51.76 | 52.11 | 55.77 |
| Percentage of Trained Middle Management | % | 18.78 | 17.77 | 16.47 |
| Percentage of Trained Senior Management | % | 0.09 | 0.15 | 0.17 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 1.81 | 4.28 | 4.25 |
| Average Training Hours (General Staff) | hour | 1.69 | 4.15 | 4.04 |
| Average Training Hours (Male) | hour | 1.88 | 4.41 | 4.36 |
| Average Training Hours (Middle Management) | hour | 2.52 | 5.16 | 5.51 |
| Average Training Hours (Senior Management) | hour | 15.46 | 17.24 | 17.71 |
| Average Training Hours per Employee | hour | 1.85 | 4.35 | 4.31 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Suppliers | 1685 | 1377 | 11878 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | 39411 | 48214 | 69938 | |
| Total Number of Customer Complaints | 39411 | 48214 | 69938 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Investment in Education Donation | RMB | 195790 | 514000 | 164822 |
| Investment in Targeted Poverty Alleviation | RMB | 8000 | 95000 | 275200 |
| Number of Employees Participating in Volunteer Activities | Person | 2052 | 1286 | 2889 |
| Total Social Investment | RMB | 3560303 | 1904800 | 1273716 |
| Total Volunteer Service Hours | h | 9041 | 1371 | 19379 |