2020 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2020
Published: 2021-06-08
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 2020 Report Pages
Carbon monoxide (CO) emissions Kg 2653.75 4516.98 2772.93 62
Nitrogen oxide (NOₓ) emissions Kg 6275.5 10100.07 8407.74 62
Nitrogen oxide (NOₓ) emissions intensity (units/no. of employees) 1.63 2.77 2.55 62
Particulate matter (PM) emissions Kg 38426.44 85156.14 31581.8 62
Particulate matter (PM) emissions intensity (units/no. of employees) 9.99 23.35 9.57 62
Reduction in emissions of VOCs, PM2.5, PM10 and other emissions (Nanyang Cijan) % compared to previous year 20 47
Sulphur oxide (SOₓ) emissions Kg 7627 13453.46 14147.19 62

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Carbon monoxide (CO) emissions intensity (units/no. of employees) 0.69 1.24 0.84 62
Direct GHG emissions (Scope 1) Tonnes CO₂e 9159.34 10037.05 7273.16 62
Direct GHG emissions (Scope 1) intensity (units/no. of employees) 2.38 2.75 2.2 62
Indirect GHG emissions from energy use (Scope 2) Tonnes CO₂e 22586.5 20176.54 17771.9 62
Indirect GHG emissions from energy use (Scope 2) intensity (units/no. of employees) 5.87 5.53 5.38 62
Reduction of GHG emissions from planted trees (Scope 1) Tonnes CO₂e 20.98 199.36 479.64 62
Reduction of GHG emissions from planted trees (Scope 1) intensity (units/no. of employees) 0.01 0.05 0.15 62
Sulphur oxide (SOₓ) emissions intensity (units/no. of employees) 1.98 3.69 4.29 62
Total GHG emissions Tonnes CO₂e 31724.86 30014.23 24565.42 62
Total GHG emissions intensity (units/no. of employees) 8.25 8.23 7.44 62

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Hazardous sludge generated from the wastewater treatment facilities Tonnes 12 10.5 63
Hazardous sludge generated from the wastewater treatment facilities intensity (units/no. of employees) 3.29 x 10^3 3.18 x 10^3 63
Ink or toner cartridge (hazardous waste) Pieces 882 143 110 63
Ink or toner cartridge (hazardous waste) intensity (units/no. of employees) 0.23 0.04 0.03 63
Laboratory waste from schools (hazardous waste) Tonnes 0.16 0.33 0.37 63
Laboratory waste from schools (hazardous waste) intensity (units/no. of employees) 4.03 x 10^5 8.97 x 10^5 1.12 x 10^4 63
Paint waste (hazardous waste) Tonnes 3.6 10 63
Paint waste (hazardous waste) intensity (units/no. of employees) 9.87 x 10^4 3.03 x 10^3 63
Total wastewater - Intensity (units/no. of employees) 331.39 320.52 337.13 64
Total wastewater - Total Tonnes 1275025 1169081 1112879 64
Vibration damper metal oil drums disposed (Nanyang Cijan) kg 180 50
Waste battery (hazardous waste) Pieces 60 988 1397 63
Waste battery (hazardous waste) intensity (units/no. of employees) 0.02 0.27 0.42 63
Waste mercury-containing tubes (hazardous waste) Pieces 2095 1319 658 63
Waste mercury-containing tubes (hazardous waste) intensity (units/no. of employees) 0.54 0.36 0.2 63
Waste oil containers and waste mineral oil (hazardous waste) Tonnes 12.85 12.9 13 63
Waste oil containers and waste mineral oil (hazardous waste) intensity (units/no. of employees) 3.34 x 10^3 3.54 x 10^3 3.94 x 10^3 63

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Domestic waste (non-hazardous) Tonnes 5682.78 4413.88 2864.72 63
Domestic waste (non-hazardous) intensity (units/no. of employees) 1.48 1.21 0.87 63
Food waste (non-hazardous) Tonnes 2700 1226.04 599.77 63
Food waste (non-hazardous) intensity (units/no. of employees) 0.7 0.34 0.18 63
Glass (non-hazardous) Tonnes 3.28 0.09 63
Glass (non-hazardous) intensity (units/no. of employees) 8.98 x 10^4 2.73 x 10^5 63
Glass recycled (Jiangxi Xishan School) kg 90 50
Iron (non-hazardous) Tonnes 2849.17 2754.19 63
Iron (non-hazardous) intensity (units/no. of employees) 0.78 0.83 63
Metal (non-hazardous) Tonnes 73.27 104.98 63
Metal (non-hazardous) intensity (units/no. of employees) 0.02 0.03 63
Metal recycled (Fuqing Xishan School) kg 80400 50
Metal recycled (Jiangxi Xishan School) kg 20550 50
Non-hazardous sludge generated from the wastewater treatment facilities Tonnes 6 97.2 28.71 63
Non-hazardous sludge generated from the wastewater treatment facilities intensity (units/no. of employees) 1.56 x 10^3 0.03 8.70 x 10^3 63
Non-hazardous waste oil reused in rolling mill (Nanyang Cijan) kg 525 50
Paper (non-hazardous) Tonnes 6.21 157.03 98.08 63
Paper (non-hazardous) intensity (units/no. of employees) 1.61 x 10^3 0.04 0.03 63
Paper consumption Tonnes 83.83 39 88.75 65
Paper consumption intensity (units/no. of employees) 0.02 0.01 0.03 65
Paper recycled (Fuqing Xishan School) kg 45760 50
Paper recycled (Jiangxi Xishan School) kg 44800 50
Paper recycled (Yinghua School) kg 1750 50
Percentage of non-hazardous waste recycled Percentage 42.76% 54.96% 46.83% 64
Plastic (non-hazardous) Tonnes 26.71 23.62 63
Plastic (non-hazardous) intensity (units/no. of employees) 0.01 7.16 x 10^3 63
Plastic recycled (Fuqing Xishan School) kg 1050 50
Plastic recycled (Jiangxi Xishan School) kg 6830 50
Recycled goods (including non-hazardous wastes such as paper, waste oil, plastic and metal) - Intensity (units/no. of employees) 0.93 1.33 0.92 64
Recycled goods (including non-hazardous wastes such as paper, waste oil, plastic and metal) - Total Tonnes 3590.08 4866.35 3035.47 64
Reusable plastic drums used to replace metal oil drums (Nanyang Cijan) kg 1000 50
Total non-hazardous wastes Tonnes 8394.99 8854.73 6481.69 63
Total non-hazardous wastes intensity (units/no. of employees) 2.18 2.43 1.96 63
Waste oil (non-hazardous) Tonnes 0.6 0.53 63
Waste oil (non-hazardous) intensity (units/no. of employees) 1.64 x 10^4 1.61 x 10^4 63
Wood (non-hazardous) Tonnes 7.56 7 63
Wood (non-hazardous) intensity (units/no. of employees) 0.02 2.12 x 10^3 63
Wood - Intensity (units/no. of employees) 0.36 0.02 64
Wood - Total Tonnes 1321.86 80 64

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2020 Report Pages
Environmental management target for production: Zero major environmental pollution incident Zero major environmental pollution incident 46
GHG Emissions reduction target (Group-wide) % year-on-year reduction 5 47
GHG Emissions reduction target (Nanyang Cijan) % year-on-year reduction 20 47

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Coal - Intensity (units/no. of employees) 0.91 0.69 0.6 64
Coal - Total Tonnes 3518.16 2520.79 1970.02 64
Diesel - Intensity (units/no. of employees) 20.56 38.18 41.85 64
Diesel - Total Litres 79105.77 139254.34 138142.02 64
Electricity - Intensity (units/no. of employees) 10.68 9.98 6.4 64
Electricity - Total MWh 41090.03 36398.06 21129.94 64
Gasoline - Intensity (units/no. of employees) 32.97 39.86 31.31 64
Gasoline - Total Litres 126864.82 145395.02 103364.85 64
Natural gas - Intensity (units/no. of employees) 160.71 201.8 215.81 64
Natural gas - Total 618314 736065.95 712391 64

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Domestic Sewage - Intensity (units/no. of employees) 316.84 308.82 328.14 64
Domestic Sewage - Total Tonnes 1219040 1126430 1083196 64
Groundwater consumption Tonnes 51265 53882 33766 65
Groundwater consumption intensity (units/no. of employees) 13.32 14.77 10.23 65
Hot water - Intensity (units/no. of employees) 2.05 0.46 0.71 64
Hot water - Total Tonnes 7900 1670 2340 64
Industrial wastewater - Intensity (units/no. of employees) 14.55 11.69 8.99 64
Industrial wastewater - Total Tonnes 55985 42651 29683 64
Municipal water consumption Tonnes 1753503 1527805 1369731 65
Municipal water consumption intensity (units/no. of employees) 455.75 418.86 414.94 65
Wastewater reused Tonnes 12000 13861 16661 65
Wastewater reused intensity (units/no. of employees) 3.12 3.8 5.05 65

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2018 2019 2020 Report Pages
Packaging metal consumption Tonnes 9137.15 4900 2277 65
Packaging metal intensity of consumption (units/quantity of finished products) 9.36 × 10⁴ 6.90 × 10⁴ 3.58 × 10⁴ 65
Packaging paper consumption Tonnes 4758.53 2179 1550 65
Packaging paper intensity of consumption (units/quantity of finished products) 4.88 × 10⁴ 3.07 × 10⁴ 2.44 × 10⁴ 65
Packaging plastic consumption Tonnes 483.54 337 109 65
Packaging plastic intensity of consumption (units/quantity of finished products) 4.95 × 10⁵ 4.75 × 10⁵ 1.72 × 10⁵ 65
Packaging wood consumption Tonnes 2584.13 1281 792 65
Packaging wood intensity of consumption (units/quantity of finished products) 2.65 × 10⁴ 1.80 × 10⁴ 1.25 × 10⁴ 65
Shared logistics boxes consumption Tonnes 1413.37 3333 65
Shared logistics boxes intensity of consumption (units/quantity of finished products) 1.99 × 10⁴ 5.24 × 10⁴ 65

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 Report Pages
Achievement of the environmental management target for the 2020 Financial Year % 100 46

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 Report Pages
Employee turnover - by age group - above 51 (number of employees) Employee 123 67
Employee turnover - by age group - age 30 and below (number of employees) Employee 250 67
Employee turnover - by employment category - general (number of employees) Employee 655 67
Employee turnover - by employment category - middle management (number of employees) Employee 14 67
Employee turnover - by employment category - senior management (number of employees) Employee 3 67
Employee turnover - by gender - female (number of employees) Employee 320 67
Employee turnover - by gender - male (number of employees) Employee 352 67
Employee turnover - by geographical region - China (number of employees) Employee 659 67
Employee turnover - by geographical region - Hong Kong (number of employees) Employee 13 67
Number of employees by age group: 31 to 40 Employee 1161 66
Number of employees by age group: 41 to 50 Employee 819 66
Number of employees by age group: Above 51 Employee 528 66
Number of employees by age group: Age 30 and below Employee 793 66
Number of employees by employment category: General Employee 3024 66
Number of employees by employment category: Middle management Employee 218 66
Number of employees by employment category: Senior management Employee 59 66
Number of employees by employment type: Full-time Employee 3299 66
Number of employees by employment type: Part-time Employee 2 66
Number of employees by gender: Female Employee 1433 66
Number of employees by gender: Male Employee 1868 66
Number of employees by geographical region: China Employee 3268 66
Number of employees by geographical region: Hong Kong Employee 33 66
Rate of employees by age group: 31 to 40 35.17% 66
Rate of employees by age group: 41 to 50 24.81% 66
Rate of employees by age group: Above 51 16.00% 66
Rate of employees by age group: Age 30 and below 24.02% 66
Rate of employees by employment category: General 91.61% 66
Rate of employees by employment category: Middle management 6.60% 66
Rate of employees by employment category: Senior management 1.79% 66
Rate of employees by employment type: Full-time 99.94% 66
Rate of employees by employment type: Part-time 0.06% 66
Rate of employees by gender: Female 43.41% 66
Rate of employees by gender: Male 56.59% 66
Rate of employees by geographical region: China 99.00% 66
Rate of employees by geographical region: Hong Kong 1.00% 66
Total workforce (number of employees) Employee 3301 66
Total workforce (rate of employees) 100.00% 66

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 Report Pages
Employee turnover - by age group - 31 to 40 (number of employees) Employee 208 67
Employee turnover - by age group - 31 to 40 (rate) 16.98% 67
Employee turnover - by age group - 41 to 50 (number of employees) Employee 91 67
Employee turnover - by age group - 41 to 50 (rate) 10.96% 67
Employee turnover - by age group - above 51 (rate) 22.06% 67
Employee turnover - by age group - age 30 and below (rate) 30.66% 67
Employee turnover - by employment category - general (rate) 20.81% 67
Employee turnover - by employment category - middle management (rate) 6.32% 67
Employee turnover - by employment category - senior management (rate) 5.00% 67
Employee turnover - by gender - female (rate) 21.56% 67
Employee turnover - by gender - male (rate) 18.10% 67
Employee turnover - by geographical region - China (rate) 19.44% 67
Employee turnover - by geographical region - Hong Kong (rate) 34.21% 67
Employee turnover - total (number of employees) Employee 672 67
Employee turnover - total (rate) 19.60% 67

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 Report Pages
No. of work injury Employee 13 68
Rate of work injury 0.38% 68
Rate of work-related fatalities 0.00% 68

Lost days due to work injury.

Indicator Unit 2020 Report Pages
No. of lost days due to work injury Day 468 68

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 Report Pages
Employees trained - by employment category - general (number of employees) Employee 2440 67
Employees trained - by employment category - general (percentage) 77.53% 67
Employees trained - by employment category - middle management (number of employees) Employee 123 67
Employees trained - by employment category - middle management (percentage) 55.53% 67
Employees trained - by employment category - senior management (number of employees) Employee 32 67
Employees trained - by employment category - senior management (percentage) 53.33% 67
Employees trained - by gender - female (number of employees) Employee 1092 67
Employees trained - by gender - female (percentage) 73.58% 67
Employees trained - by gender - male (number of employees) Employee 1503 67
Employees trained - by gender - male (percentage) 77.29% 67
Employees trained - total (number of employees) Employee 2595 67
Employees trained - total (percentage) 75.69% 67

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 Report Pages
Average number of training hours per employee Hour 73.98 67
Average number of training hours per employee - by employment category - general Hour 70.49 67
Average number of training hours per employee - by employment category - middle management Hour 114.38 67
Average number of training hours per employee - by employment category - senior management Hour 238.35 67
Average number of training hours per employee - by gender - female Hour 76.87 67
Average number of training hours per employee - by gender - male Hour 71.78 67

Number of suppliers by geographical region.

Indicator Unit 2020 Report Pages
No. of suppliers (China) Supplier 195 68
No. of suppliers (Hong Kong) Supplier 6 68
No. of suppliers (total) Supplier 201 68
Percentage of suppliers (China) 97.01% 68
Percentage of suppliers (Hong Kong) 2.99% 68
Percentage of suppliers (total) 100.00% 68

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2020 Report Pages
Rate of total products subject to recalls for safety and health reasons 0.00% 68

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 Report Pages
Customer satisfaction score out of 10 10 33
No. and rate of complaints resolved 100.00% 68
No. of complaints received concerning products or services Case 20 68
Total products sold or shipped Piece 5788583 68

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 Report Pages
Donation amount RMB'000 1032 68
Employees' volunteering hours Hour 4733 68

The types of emissions and respective emissions data.

Standard Indicator Unit 2018 2019 2020
Airborne Particulate Matter (PM) Emissions Kg 38426.44 85156.14 31581.8
NOₓ Emissions Kg 6275.5 10100.07 8407.74
SOₓ Emissions Kg 7627 13453.46 14147.19

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Direct GHG Emissions (Scope 1) Tonnes CO₂e 9159.34 10037.05 7273.16
GHG Removals from Newly Planted Trees Tonnes CO₂e 20.98 199.36 479.64
Indirect Energy Emissions (Scope 2) Tonnes CO₂e 22586.5 20176.54 17771.9
Scope 1 GHG Emissions Intensity (By Employee) 2.38 2.75 2.2
Scope 2 GHG Emissions Intensity (By Employee) 5.87 5.53 5.38
Total GHG Emissions Tonnes CO₂e 31724.86 30014.23 24565.42
Total GHG Emissions Intensity (By Employee) 8.25 8.23 7.44

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Hazardous Waste (Electronic and IT Equipment) Pieces 882 143 110
Hazardous Waste (Used Batteries) Pieces 60 988 1397
Total Hazardous Waste Tonnes 13.01 28.83 33.87
Total Hazardous Waste Intensity (By Employee) 403000 897000 11200

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Glass Waste Tonnes 3.28 0.09
Non-Hazardous Waste (Domestic Waste) Tonnes 5682.78 4413.88 2864.72
Non-Hazardous Waste Recycled Tonnes 3590.08 4866.35 3035.47
Paper Waste Tonnes 6.21 157.03 98.08
Plastic Waste Tonnes 26.71 23.62
Recycling Rate of Non-Hazardous Waste Percentage 42.76 54.96 46.83
Total Non-Hazardous Waste Disposed Tonnes 8394.99 8854.73 6481.69
Total Non-Hazardous Waste Intensity (By Employee) 2.18 2.43 1.96

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2020
Target GHG Emissions Reduction Percentage Compared to Last Year % 20

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit
Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year %

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Diesel Fuel Consumption Litres 79105.77 139254.34 138142.02
Gasoline Consumption Litres 126864.82 145395.02 103364.85
Natural Gas Consumption 618314 736065.95 712391
Purchased Electricity MWh 41090.03 36398.06 21129.94
Total Electricity Consumption Intensity (By Employee) 10.68 9.98 6.4
Total Indirect Energy Consumption MWh 41090.03 36398.06 21129.94

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Discharge of Domestic Wastewater Tonnes 1219040 1126430 1083196
Discharge of Industrial Wastewater Tonnes 55985 42651 29683
Groundwater Consumption Tonnes 51265 53882 33766
Municipal Water Consumption Tonnes 1753503 1527805 1369731
Recycled Water Usage Tonnes 12000 13861 16661

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2018 2019 2020
Packaging Material Consumption (Metal) Tonnes 9137.15 4900 2277
Packaging Material Consumption (Paper) Tonnes 4758.53 2179 1550
Packaging Material Consumption (Plastic) Tonnes 483.54 337 109
Packaging Material Intensity (By Unit Product) 26500 69000 12500
Usage of Packaging Materials (Wood) Tonnes 2584.13 1281 792

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020
Number of Employees Aged 30-50 Employee 1980
Number of Employees Aged Above 50 Employee 528
Number of Employees Aged Below 30 Employee 793
Number of Employees in Hong Kong Employee 33
Number of Employees in Hong Kong and Mainland China Employee 3301
Number of Employees in Mainland China Employee 3268
Number of Female Employees Employee 1433
Number of Full-time Employees Employee 3299
Number of General Employees Employee 3024
Number of Male Employees Employee 1868
Number of Middle Management Employees Employee 218
Number of Part-time Employees Employee 2
Number of Senior Management Employees Employee 59
Number of Total Employees Employee 3301
Percentage of Employees Aged 30-50 % 59.98
Percentage of Employees Aged Above 50 % 16
Percentage of Employees Aged Below 30 % 24.02
Percentage of Employees in Hong Kong % 1
Percentage of Employees in Hong Kong and Mainland China % 100
Percentage of Employees in Mainland China % 99
Percentage of Female Employees % 43.41
Percentage of Full-time Employees % 99.94
Percentage of General Employees % 91.61
Percentage of Male Employees % 56.59
Percentage of Middle Management Employees % 6.6
Percentage of Part-time Employees % 0.06
Percentage of Senior Management Employees % 1.79

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020
Turnover Rate of Employees Aged 30-50 % 16.98
Turnover Rate of Employees Aged Above 50 % 22.06
Turnover Rate of Employees Aged Below 30 % 30.66
Turnover Rate of Employees in Hong Kong % 34.21
Turnover Rate of Employees in Mainland China % 19.44
Turnover Rate of Female Employees % 21.56
Turnover Rate of General Employees % 20.81
Turnover Rate of Male Employees % 18.1
Turnover Rate of Middle Management Employees % 6.32
Turnover Rate of Senior Management Employees % 5
Turnover Rate of Total Employees % 19.6

Lost days due to work injury.

Standard Indicator Unit 2020
Lost Days Due to Work-related Injuries Day 468

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020
Percentage of Employees Trained % 75.69
Percentage of Trained Female Employees % 73.58
Percentage of Trained General Employees % 77.53
Percentage of Trained Male Employees % 77.29
Percentage of Trained Middle Management % 55.53
Percentage of Trained Senior Management % 53.33

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020
Average Training Hours (Female) Hour 76.87
Average Training Hours (General Staff) Hour 70.49
Average Training Hours (Male) Hour 71.78
Average Training Hours (Middle Management) Hour 114.38
Average Training Hours (Senior Management) Hour 238.35
Average Training Hours per Employee Hour 73.98

Number of suppliers by geographical region.

Standard Indicator Unit 2020
Number of Suppliers in Hong Kong Supplier 6
Number of Suppliers in Mainland China Supplier 195
Number of Total Suppliers Supplier 201

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020
Complaints Handling Rate % 100
Number of Products and Service Related Complaints Case 20
Total Number of Customer Complaints Case 20

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020
Total Public Welfare Donations RMB'000 1032
Total Volunteer Service Hours Hour 4733