2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2019 | 2020 | 2021 | 2025 | Report Pages |
---|---|---|---|---|---|---|
Compliance rate of industrial waste gas emission | % | 100 | 100 | 54, 55, 78 | ||
Controlled emissions of NOx (goal for 2021) | Tonnes | 1005 | 59 | |||
Controlled emissions of SO2 (goal for 2021) | Tonnes | 41 | 59 | |||
Discharged amount of domestic wastewater | 10000 tonnes | 78 | 74 | 72 | ||
Discharged amount of industrial wastewater | 10000 tonnes | 35 | 40 | 72 | ||
Emissions of NO2 | Tonnes | 1005 | 72 | |||
Emissions of NOx | Tonnes | 1005 | 59 | |||
Emissions of SO2 | Tonnes | 41 | 59, 72 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | 2025 | Report Pages |
---|---|---|---|---|---|---|
Amount of methane recovered by optimizing process design, adding carburetor, and building CNG master station | 100 million cubic metres | 6.1 | 6.1 | 62 | ||
CH4 emissions | tonnes | 10600 | 55 | |||
Controlled emissions of CH4 (goal for 2021) | 10000 Tonnes | 1.1 | 62 | |||
Controlled emissions of CO2 (goal for 2021) | 10000 Tonnes | 160 | 62 | |||
Direct GHG emissions (Scope 1) | Tonnes CO2-e | 470667 | 73 | |||
Emissions of methane released during processes | Tonnes | 6168 | 8125 | 62, 73 | ||
GHG emission intensity | Tonnes CO2-e/10000 cubic metres | 0.57 | 0.4 | 62, 73 | ||
Indirect GHG emissions (Scope 2) | Tonnes CO2-e | 1025009 | 73 | |||
Scope 1 GHG emissions | Tonnes CO2-e | 470667 | 62 | |||
Scope 2 GHG emissions | Tonnes CO2-e | 1025009 | 62 | |||
The amount of CH4 emissions reduction | Till 2025, to reduce 10% CH4 emissions comparing to the amount of CH4 emission in 2019 | 78 | ||||
The amount of methane recovered by optimizing process design, adding carburetor and building CNG master station | 100 million cubic metres | 6.1 | 6.1 | 73 | ||
Total GHG emission | Tonnes CO2-e | 1589246 | 1495676 | 62, 73 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Hazardous solid waste discharge | Tonnes | 244 | 337 | 60, 72 |
Hazardous solid waste discharge intensity | Tonnes/100 million cubic metres | 0.87 | 0.89 | 60, 72 |
Production solid waste discharge | Tonnes | 7 | 11 | 60, 72 |
Production solid waste discharge intensity | Tonnes/100 million cubic metres | 0.03 | 0.03 | 60, 72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
---|---|---|---|---|---|
Amount of recycled associated gas in oil field | 100 million cubic metres | 1.46 | 1.58 | 59, 72 | |
Compliance rate of solid waste disposal | % | 100 | 100 | 54, 55, 78 | |
Construction solid waste discharge | Tonnes | 47937 | 72 | ||
Construction solid waste discharge intensity | Tonnes/100 million cubic metres | 127 | 72 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2025 | Report Pages |
---|---|---|---|
CH4 emissions reduction compared to 2019 | % | 10% | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
City gas pipeline integrity coverage rate | %, % (17 second tier pilot units) | 50 | >99 | 39, 75 |
Diesel | Tonnes | 610 | 546 | 73 |
Direct energy consumption - Diesel | Tonnes | 610 | 546 | 65 |
Direct energy consumption - Gasoline | Tonnes | 4773 | 4592 | 65 |
Direct energy consumption - Liquefied petroleum gas | Tonnes | 47 | 119 | 65 |
Direct energy consumption - Natural gas | 10000 cubic metres | 23521 | 29546 | 65 |
Direct energy consumption intensity | MWh/RMB10000 of added value | 0.95 | 1.26 | 65, 73 |
Energy consumption intensity | MWh/RMB10000 of added value | 1.91 | 2.28 | 65, 73 |
Gasoline | Tonnes | 4773 | 4592 | 73 |
Indirect energy consumption - Purchased electricity | MWh | 2600780 | 2623025.1 | 65 |
Indirect energy consumption - Purchased thermal energy | MWh | 0.25 | 0.23 | 65 |
Indirect energy consumption intensity | MWh/RMB10000 of added value | 0.95 | 1.01 | 65, 73 |
Length of pipeline with internal inspection conducted | Kilometre | 303 | 986 | 39, 75 |
Liquefied petroleum gas | Tonnes | 47 | 119 | 73 |
Natural gas | 10000 cubic metres | 23521 | 29546 | 73 |
Purchased electricity | MWh | 2600780 | 2623205.1 | 73 |
Purchased thermal energy | MWh | 0.25 | 0.23 | 73 |
Total direct energy consumption | MWh | 2610957.16 | 3260414.89 | 65, 73 |
Total energy consumption | MWh | 5211737.41 | 5883440.22 | 65, 73 |
Total indirect energy consumption | MWh | 2600780.25 | 2623025.33 | 65, 73 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
---|---|---|---|---|---|
Compliance rate of industrial wastewater treatment | % | 100 | 100% | 54, 55, 78 | |
Domestic wastewater discharged amount | 10000 tonnes | 78 | 74 | 60 | |
Domestic wastewater recycled amount | 10000 tonnes | 1.48 | 60 | ||
Industrial wastewater discharged amount | 10000 tonnes | 35 | 40 | 60 | |
Recycled amount of domestic wastewater | 10000 tonnes | 1.48 | 72 | ||
Recycled amount of industrial wastewater | 10000 tonnes | 7.3 | 72 | ||
Total amount of water consumption | 10000 tonnes | 419 | 485.5 | 64, 73 | |
Water consumption intensity | Tonnes/RMB10000 of added value | 1.51 | 1.89 | 64, 73 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Total amount of energy conservation | 10000 tonnes of standard coal | 0.35 | 0.6 | 65, 73 |
Total value of energy conservation | RMB10000 | 1272.4 | 1706.07 | 65, 73 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Industrial wastewater recycled amount | 10000 tonnes | 7.3 | 60 | |
Total amount of water conservation | 10000 cubic metres | 1.8 | 1.13 | 64, 73 |
Total value of water conservation | RMB10000 | 9.89 | 2.36 | 64, 73 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
---|---|---|---|---|---|
Branch pipeline flood prevention and geological hazard protection coverage rate | % | 100 | 100 | 39, 75 | |
Branch pipeline high impact zone identification rate | % | 100 | 100 | 39, 75 | |
Branch pipeline integrity coverage rate | % | 100 | 100 | 39, 75 | |
Equipment integrity rate | % | >96 | >99 | 39, 75 | |
Greenery coverage percentage in plants | % | 14 | 14 | 59, 73 | |
Monitoring rate of important production operations rate | % | 100 | 100 | 75 | |
Natural gas quality inspection sampling pass rate | 100% | 38 | |||
Natural gas temperament test sampling qualification rate | % | 100 | 78 | ||
Number of trees planted in plants | 51559 | 86156 | 59, 73 | ||
Number of video monitoring inspections at major field stations | 2000 | 2200 | 75 | ||
Operation integrity rate of environmental protection facilities | % | 100% | 55, 78 | ||
Rate of construction projects with excellent performance | % | 80 | 78 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Employees above age 50 (by age) | % | 12 | 13.2 | 46 |
Employees aged 30–50 (by age) | % | 60 | 70.2 | 46 |
Employees in China (by region) | % | 95 | 99.3 | 46 |
Employees overseas (by region) | % | 5 | 0.7 | 46 |
Employees under age 30 (by age) | % | 28 | 16.6 | 46 |
Employees with other education (by education) | % | 29 | 25.9 | 46 |
Employees with tertiary education (by education) | % | 29 | 28.9 | 46 |
Employees with undergraduate degree or above (by education) | % | 42 | 45.2 | 46 |
Female employees (by gender) | % | 34 | 32.4 | 46 |
Full-time employees (by employment type) | % | 99.5 | 46 | |
Male employees (by gender) | % | 66 | 67.6 | 46 |
Part-time employees (by employment type) | % | 0.5 | 46 | |
Proportion by age — above 50 | % | 12 | 13.2 | 76 |
Proportion by age — aged 30–50 | % | 60 | 70.2 | 76 |
Proportion by age — under 30 | % | 28 | 16.6 | 76 |
Proportion by education — others | % | 29 | 25.9 | 76 |
Proportion by education — tertiary education | % | 29 | 28.9 | 76 |
Proportion by education — undergraduates or above | % | 42 | 45.2 | 76 |
Proportion by employment type-full-time | % | 99.5 | 76 | |
Proportion by employment type-part-time | % | 0.5 | 76 | |
Proportion by gender — female | % | 34 | 32.4 | 76 |
Proportion by gender — male | % | 66 | 67.6 | 76 |
Proportion by region — China | % | 95 | 99.3 | 76 |
Proportion by region — Overseas | % | 5 | 0.7 | 76 |
Total assets | RMB in 100 millions, RMB100 million | 1479 | 1549.9 | 5, 72 |
Total number of employees | Person | 38557 | 37852 | 46, 76 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Employee turnover rate | % | 2.1 | 76 |
Employee turnover rate — Proportion by age — above 50 | % | 0.1 | 76 |
Employee turnover rate — Proportion by age — aged 30–50 | % | 2.48 | 76 |
Employee turnover rate — Proportion by age — under 30 | % | 2.1 | 76 |
Employee turnover rate — Proportion by gender — female | % | 2.2 | 76 |
Employee turnover rate — Proportion by gender — male | % | 2.05 | 76 |
Lost days due to work injury.
Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
---|---|---|---|---|---|
Number of accidents that can be recorded per million working hours | Piece | 30% decrease compared to 2020 | 78 | ||
Number of lost days due to work injuries during this reporting period | Day | 495 | 318 | 36, 74 | |
Total Lost Worktime Rate (TLWR) due to work injuries during this reporting period | 51.2 | 33.8 | 36, 74 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
---|---|---|---|---|---|
Emergency drills held by the Company | 1330 | 74 | |||
Incident information delivery rate | % | 100 | 100 | 75 | |
Number of people participated in the emergency drills | 11765 | 74 | |||
Planned completion rate of safety inspection for household users | % | 54 | 90 | 39, 75 | |
Qualified rate of occupational health examination | % | 100 | 78 | ||
Qualified rate of occupational site hazard inspection | % | 100 | 78 | ||
Rate of occupational health examination | % | 100 | 100 | 100 | 76, 78 |
Rate of occupational health hazard inspection | % | 100 | 100 | 76 | |
Rate of occupational site hazard inspection | % | 100 | 78 | ||
Safety inspection rate of non-household users | % | 100 | 100 | 39, 75 | |
Safety knowledge lectures | 531 | 813 | 36, 74 | ||
Safety promotion information desks set up | 818 | 539 | 36, 74 | ||
Safety skill competitions | 142 | 146 | 36, 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Accident case education | 1055 | 1574 | 36, 74 | |
Employees trained at Company level | Man-time | 5252 | 3592 | 51, 77 |
Employees trained at PetroChina level | Man-time | 338 | 112 | 51, 77 |
Frontline staff training ratio | % | 100 | 100 | 51, 77 |
Number of employees participated in safety training | Person | 12319 | 21317 | 36, 74 |
Percentage of trained employees by gender - Female | % | 32.4 | 51 | |
Percentage of trained employees by gender - Male | % | 67.6 | 51 | |
Rate of employees trained by gender — female | % | 32.4 | 77 | |
Rate of employees trained by gender — male | % | 67.6 | 77 | |
Total employees trained | 27012 | 77 | ||
Total employees trained by gender — female | 8752 | 77 | ||
Total employees trained by gender — male | 18260 | 77 | ||
Total number of trained employees | 27012 | 51 | ||
Total number of trained employees by gender - Female | 8752 | 51 | ||
Total number of trained employees by gender - Male | 18260 | 51 | ||
Training courses at PetroChina level | Session | 37 | 36 | 51, 77 |
Training projects at Company level | 55 | 27 | 51, 77 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Average training hours of each employee by employment type - Highly skilled personnel | hour | 106 | 56 | 51 |
Average training hours of each employee by employment type - Management talent | hour | 112 | 61 | 51 |
Average training hours of each employee by employment type - Professional and technical personnel | hour | 101 | 52 | 51 |
Average training hours of each employee by employment type — Highly skilled personnel | Hour | 106 | 56 | 77 |
Average training hours of each employee by employment type — Management talent | Hour | 112 | 61 | 77 |
Average training hours of each employee by employment type — Professional and technical personnel | Hour | 101 | 52 | 77 |
General hours of safety-related training | Hour | 176 | 74 |
Number of suppliers by geographical region.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Number of engineering contractors | 306 | 75 | ||
Number of material suppliers | >1500 | 1249 | 75 | |
Number of services contractors | 441 | 75 | ||
Total number of suppliers | 1996 | 75 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Sales revenue | RMB in 100 millions, RMB100 million | 1017.9 | 1092.5 | 5, 72 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
---|---|---|---|---|---|
Annual sales volume of LPG | 10000 tonnes | 607.4 | 521.2 | 5, 72 | |
Customer satisfaction rate | % | 99 | 98 | 95 | 42, 75, 78 |
Number of customer complaints of products and services | 2874 | 75 | |||
Number of household users inspected | 10000 households | 512 | 707 | 39, 75 | |
Number of non-household users inspected | 10000 households | 7 | 21.8 | 39, 75 | |
Number of users | 1000 households | 11277 | 12358.1 | 72 | |
Numbers of users | 1000 users | 11277 | 12358.1 | 5 | |
One-time quality acceptance rate of other projects | % | 99 | 78 | ||
One-time quality acceptance rate of type 1 and 2 construction projects | % | 100 | 78 | ||
Resolved rate of customer complaints | % | 100 | 75 | ||
Sales volume of natural gas | 100 million cubic metres | 280.3 | 377.6 | 5, 72 | |
Total number of customers | 10000 households | 1127.7 | 1235.8 | 42, 75 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2025 | Report Pages |
---|---|---|---|
Acceptance rate of Class I and II engineering construction projects | 100% | 38 | |
Acceptance rate of other projects | 99% | 38 | |
Coverage rate of engineering quality supervision | 100% | 38 | |
National product quality supervision and sampling pass rate | 100% | 38 | |
National product quality supervision spot check qualification rate | % | 100 | 78 |
Project quality supervision coverage rate | % | 100 | 78 |
Qualification rate of the construction projects | % | 100 | 78 |
Qualified rate of construction projects | 100% | 38 | |
Quality excellent and good rate of construction projects | 80% | 38 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Number of public consultations accepted | Person | 45443 | 36, 74 | |
Press releases | Piece | 227 | 215 | 36, 74 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Number of public welfare service participants | 1220 | 3081 | 77 | |
Public information films played | 94 | 191 | 36, 74 | |
Speech contests | 43 | 56 | 36, 74 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Poverty alleviation through consumption | RMB10000 | 266 | 77 | |
Public welfare donation | RMB10000 | 200 | 1455 | 77 |
Public welfare service hours | Hour | 2323 | 27103 | 77 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2020 | 2021 |
---|---|---|---|
NOâ‚“ Emissions | Tonnes | 1005 | 1005 |
SOâ‚“ Emissions | Tonnes | 41 | 41 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | Tonnes CO2-e | 470667 | |
Indirect Energy Emissions (Scope 2) | Tonnes CO2-e | 1025009 | |
Total GHG Emissions | Tonnes CO2-e | 1589246 | 1495676 |
Total GHG Emissions Intensity (By Product Volume) | Tonnes CO2-e/10000 cubic metres | 0.57 | 0.4 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Hazardous Waste (Solid Waste) | Tonnes | 244 | 337 |
Total Hazardous Waste Intensity (By Product Volume) | Tonnes/100 million cubic metres | 0.87 | 0.89 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Non-Hazardous Waste (Construction Waste) | Tonnes | 47937 |
Total Non-Hazardous Waste Intensity (By Unit Product) | Tonnes/100 million cubic metres | 127 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Diesel Fuel Consumption | Tonnes | 610 | 546 |
Direct Energy Intensity (By Revenue) | MWh/RMB10000 of added value | 0.95 | 1.26 |
Energy Consumption Intensity (By Revenue) | MWh/RMB10000 of added value | 1.91 | 2.28 |
Gasoline Consumption | Tonnes | 4773 | 4592 |
Indirect Energy Intensity (By Revenue) | MWh/RMB10000 of added value | 0.95 | 1.01 |
LPG Consumption | Tonnes | 47 | 119 |
Natural Gas Consumption | 10000 cubic metres | 23521 | 29546 |
Purchased Electricity | MWh | 2600780 | 2623205.1 |
Purchased Heating | MWh | 0.25 | 0.23 |
Total Direct Energy Consumption | MWh | 2610957.16 | 3260414.89 |
Total Energy Consumption | MWh | 5211737.41 | 5883440.22 |
Total Indirect Energy Consumption | MWh | 2600780.25 | 2623025.33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Discharge of Domestic Wastewater | 10000 tonnes | 78 | 74 |
Discharge of Industrial Wastewater | 10000 tonnes | 35 | 40 |
Recycled Water Usage | 10000 tonnes | 1.48 | |
Total Water Withdrawal | 10000 tonnes | 419 | 485.5 |
Water Consumption | 10000 tonnes | 419 | 485.5 |
Water Consumption Intensity (By Revenue) | Tonnes/RMB10000 of added value | 1.51 | 1.89 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Energy Consumption Reduction Compared to Last Year | tonnes of standard coal | 3500 | 6000 |
Investment in Energy-saving and Emission-reduction Technology Transformation | RMB | 12724000 | 17060700 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2020 |
---|---|---|
Water Consumption Reduction Compared to Last Year | 10000 cubic metres | -0.67 |
Water Consumption Reduction Percentage Compared to Last Year | % | -37.22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Number of Total Employees | Person | 38557 | 37852 |
Percentage of Employees Aged 30-50 | % | 60 | 70.2 |
Percentage of Employees Aged Above 50 | % | 12 | 13.2 |
Percentage of Employees Aged Below 30 | % | 28 | 16.6 |
Percentage of Employees in Mainland China | % | 95 | 99.3 |
Percentage of Employees in Overseas | % | 5 | 0.7 |
Percentage of Female Employees | % | 34 | 32.4 |
Percentage of Full-time Employees | % | 99.5 | |
Percentage of Male Employees | % | 66 | 67.6 |
Percentage of Part-time Employees | % | 0.5 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 |
---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 2.48 |
Turnover Rate of Employees Aged Above 50 | % | 0.1 |
Turnover Rate of Employees Aged Below 30 | % | 2.1 |
Turnover Rate of Female Employees | % | 2.2 |
Turnover Rate of Male Employees | % | 2.05 |
Turnover Rate of Total Employees | % | 2.1 |
Lost days due to work injury.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Lost Days Due to Work-related Injuries | Day | 495 | 318 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2019 | 2020 | 2025 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 100 | 100 | 100 |
Number of People Receiving Training on Work Safety | Person | 12319 | 21317 | |
Number of Production Safety Emergency Drills | 1330 | |||
Number of Safety knowledge lectures | 531 | 813 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 |
---|---|---|
Percentage of Trained Female Employees | % | 32.4 |
Percentage of Trained Male Employees | % | 67.6 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Average Training Hours (Senior Management) | hour | 112 | 61 |
Average Training Hours (Technical Employees) | hour | 101 | 52 |
Average Training Hours per Employee | hour | 106 | 56 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Number of Total Suppliers | 1500 | 1996 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 |
---|---|---|
Complaints Handling Rate | % | 100 |
Number of Products and Service Related Complaints | 2874 | |
Total Number of Customer Complaints | 2874 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Total Public Welfare Donations | RMB10000 | 200 | 1455 |
Total Volunteer Service Hours | Hour | 2323 | 27103 |