2020 CHINA PACIFIC INSURANCE ESG REPORT

Company: CPIC (2601)
Year: 2020
Published: 2021-05-31
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 2020 Report Pages
NOx emissions (Pollutant emission density) Grams/100 million yuan 140.04 8402.46 5020.49 29
NOx emissions (Pollutant emissions) Grams 591.228 35473.692 21195.603 29
Number of company vehicles purchased with China 6 standards vehicles 600 27
Particulate matter emissions (Pollutant emission density) Grams/100 million yuan 15.06 903.79 570.94 29
Particulate matter emissions (Pollutant emissions) Grams 53.979 3202.71 2023.195 29
SO₂ emissions (Pollutant emission density) Grams/100 million yuan 1.89 113.4 718.64 29
SO₂ emissions (Pollutant emissions) Grams 7285.6 437135.4 303159.7 29

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Direct emission (Greenhouse gas emission intensity) Tons/100 million yuan CO₂ equivalent 0.15 0.87 1.01 29
Direct emission (Greenhouse gas emissions) tons of CO₂ equivalent 647.29 3691.76 4254.94 29
Indirect emission (Greenhouse gas emission intensity) Tons/100 million yuan CO₂ equivalent 14.72 37.86 26.6 29
Indirect emission (Greenhouse gas emissions) tons of CO₂ equivalent 56740.65 145932.52 102555.93 29
Other indirect emission (Greenhouse gas emission intensity) Tons/100 million yuan CO₂ equivalent 0.99 4.93 2.67 29
Other indirect emission (Greenhouse gas emissions) tons of CO₂ equivalent 3492.03 17460.15 9446.25 29

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Amount of recycled electronic waste pieces 1335 2873 52190 29
Office paper usage Kilos 28100 578916.71 357768.54 30

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Amount of office paper recycled Kilos 12394 150380.5 76640.34 30
Paper-saving performance: Annual number of e-policies 10000 12175.31 21881.23 43524.01 30
Paper-saving performance: Electronic invoice 10000 4172.1 2595.64 3285.08 30
Paper-saving performance: Electronic issuing 10000 2878.14 3537.72 4019.14 30
Paper-saving performance: Electronic mails subscription rate % 67 75 81 30
Paper-saving performance: Electronic signatures 10000 10585.35 10522.2 18048.11 30
Paper-saving performance: Mobile POS of Life business % 71 87 90 30
Paper-saving performance: Mobile claims settlement 10000 532 708.54 643.9 30
Paper-saving performance: Policies obtained through smart phones 10000 2401.16 5291.89 5434.99 30
Paper-saving performance: SMS notice 10000 58485.85 76380.9 94275.47 30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Data center power consumption (Chengdu Data Center) 10000 KWHs 2652 3142 3371 30
Data center power consumption (Luojiang Data Center) 10000 KWHs 211 1280 30
Data center power consumption (Tianlin Road Data Center) 10000 KWHs 3038 3002 2880 30
Office building electricity consumption KWHs 11195819 177715122 102864519 30
Office building natural gas consumption cubic meters 295699 1686504 1943781 29

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Water consumption tons 135118 3075993 1418710 29

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Chengdu data center's PUE 1.6 27
Data Center PUE (Chengdu Data Center) 1.99 1.75 1.55 30
Data Center PUE (Luojiang Data Center) 2.48 1.6 30
Data Center PUE (Tianlin Road Data Center) 1.73 1.74 1.7 30
Office building electricity usage efficiency KWH/100 million yuan 3159.42 46101.22 24364.97 30
Office building natural gas usage efficiency cubic meters/100 million yuan 83.45 437.5 460.41 29
Water Consumption efficiency tons/100 million yuan 38.13 797.95 336.04 29

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Combined ratio % 98.4 98.4 99 37
Conference call times 871 682 732 30
Corporate annuity participation rate % 89.8 85.5 87.3 31
Disabled employees persons 1 104 139 31
Dispatched laborers persons 7125 6784 6796 31
Employees 30 years old or under persons 38972 44963 39360 31
Employees 31–40 years old persons 40262 45995 50242 31
Employees 41–50 years old (persons) persons 20005 20418 21447 32
Employees 51 years old or above (persons) persons 5074 5435 7070 32
Employees re-employed after retirement persons 404 427 383 31
Employees under the labor contract persons 96932 109600 110940 31
Enterprise annuity AuM million 77227 84329 90262 37
Enterprise annuity entrusted assets million 74501 90120 108938 37
Ethnic Han (persons) persons 98922 110588 112103 32
Ethnic minority (persons) persons 5347 6223 5943 32
Female employees (all employees) persons 55367 62022 62837 32
Female management (persons) persons 118 1871 1923 32
Foreign employees persons 73 31
Group embedded value RMB million 354363 385429 422182 5
Male employees (all employees) persons 41853 54789 55282 32
Male employees who returned to work from paternity leave (persons) persons 953 1139 1056 34
Male employees who took paternity leave (persons) persons 970 1148 1058 33
Male management (persons) persons 439 5152 5519 32
New business value million 27120 24597 17841 37
New employees of this year persons 11222 22237 14554 31
Number of employees by region - Central China persons 13543 31
Number of employees by region - East China persons 44649 31
Number of employees by region - North China persons 17171 31
Number of employees by region - North-east China persons 6890 31
Number of employees by region - North-west China persons 6905 31
Number of employees by region - South China persons 15007 31
Number of employees by region - South-west China persons 13954 31
Our minimum wage/ local minimum wage % 100%–480% 31
Percentage of employees who retired % 0.84 0.69 0.78 32
Remuneration and benefits million 21733 24084 24388 37
The number of Group employees 107141 111427 110940 5
Total No. of Employees persons 104458 116811 118119 31

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Dismissed employees Persons 30 506 426 33
Dismissed female employees Persons 10 247 187 33
Dismissed male employees Persons 20 259 239 33
Employees who resigned persons 11601 21064 12485 32
Employees who retired persons 875 801 927 32
Female employees who resigned persons 5168 9271 5813 32
Female employees who returned to work from maternity leave (persons) persons 2218 2474 2340 33
Female employees who took maternity leave (persons) persons 2629 3253 2991 33
Male employees who resigned persons 6433 11793 6672 32
Percentage of dismissed employees % 0.03 0.43 0.36 33
Percentage of dismissed female employees % 0.02 0.4 0.3 33
Percentage of dismissed male employees % 0.05 0.47 0.43 33
Percentage of employees who resigned % 11.11 18.03 10.57 32
Percentage of female employees who resigned % 9.33 14.95 9.25 32
Percentage of male employees who resigned % 15.37 21.52 12.07 32
Staff turnover by age: 31–40 Persons 4972 33
Staff turnover by age: 41–50 Persons 781 33
Staff turnover by age: 51 and older Persons 840 33
Staff turnover by region: Central China Persons 1532 33
Staff turnover by region: East China Persons 4601 33
Staff turnover by region: North China Persons 1122 33
Staff turnover by region: North-east China Persons 2017 33
Staff turnover by region: North-west China Persons 760 33
Staff turnover by region: South China Persons 2900 33
Staff turnover by region: South-west China Persons 2235 33
Staff turnover rate by age: 31–40 % 9.9 33
Staff turnover rate by age: 41–50 % 3.64 33
Staff turnover rate by age: 51 and older % 11.88 33
Staff turnover rate by region: Central China % 11.31 33
Staff turnover rate by region: East China % 10.3 33
Staff turnover rate by region: North China % 6.53 33
Staff turnover rate by region: North-east China % 29.27 33
Staff turnover rate by region: North-west China % 11.01 33
Staff turnover rate by region: South China % 19.32 33
Staff turnover rate by region: South-west China % 16.02 33

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2018 2019 2020 Report Pages
Occupational injury (persons) 3 54 52 33

Lost days due to work injury.

Indicator Unit 2018 2019 2020 Report Pages
Loss of working days due to occupational injury (days) days 132 2741 1994 33

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2018 2019 2020 Report Pages
Number of trainees (female employees) 110035 230334 510457 34
Number of trainees (general employees) 202923 382559 971283 34
Number of trainees (male employees) 97573 215975 548280 34
Number of trainees (mid-management) 28906 53865 78281 34
Number of trainees (senior management) 8084 9909 9173 34
Total number of trainees 240603 446333 1058737 34
Video conference times 14836 16135 19393 30

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2019 2020 Report Pages
Average time of staff training (female employees) hours 37.3 42.5 37.4 34
Average time of staff training (general employees) hours 31.3 38.5 36.4 34
Average time of staff training (male employees) hours 34.1 38.1 38.2 34
Average time of staff training (mid-management) hours 44.3 42.4 55.6 34
Average time of staff training (senior management) hours 79.3 70.1 92.2 34
Total expenditure for staff training 10000 yuan 14234 7752.41 5686 34

Number of suppliers by geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Number of domestic suppliers - Central China number of domestic suppliers 10 35
Number of domestic suppliers - East China number of domestic suppliers 386 35
Number of domestic suppliers - North China number of domestic suppliers 138 35
Number of domestic suppliers - North-east China number of domestic suppliers 2 35
Number of domestic suppliers - South China number of domestic suppliers 44 35
Number of domestic suppliers - South-west China number of domestic suppliers 15 35
Number of domestic suppliers - Total number of domestic suppliers 595 35
Number of foreign suppliers - CPIC Group (Total) number 11 7 5 35
Third-party AuM million 177891 194790 253227 37

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2020 Report Pages
Compensation paid out for wildlife public liability insurance claims million RMB 21.13 27

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2018 2019 2020 Report Pages
Auto insurance complaints (CPIC P/C) % 71 35
Average complaint processing time (CPIC Life) days 2.67 4.66 5.44 35
Call put-through rate (CPIC Life) % 99.46 99.11 99.76 35
Claims-related disputes (CPIC P/C) % 73 35
Closure rate of general complaints (CPIC Life) % 100 99.83 100 35
Closure rate of major complaints (CPIC Life) % 100 100 100 35
Complaints/100 million yuan of premium (CPIC Life) Times/100 million yuan 1.89 35
Complaints/100 million yuan of premium (CPIC P/C) Times/100 million yuan 2.04 35
Complaints/million customers (CPIC Life) Times/million customers 0.039 35
Complaints/ten thousand policies (CPIC Life) Times/10000 policies 0.22 35
Complaints/ten thousand policies (CPIC P/C) Times/10000 policies 0.01 35
Consumer complaints forwarded by regulator (CPIC Life) Times 3950 35
Consumer complaints forwarded by regulator (CPIC P/C) Times 2993 35
Group number of customers 10000 12411.9 13455.8 14747.3 5
Life insurance premiums million 202414 212514 211952 37
Monthly average agent number 10000 84.7 79 74.9 5
Non-auto insurance complaints (CPIC P/C) % 29 35
P&C insurance premiums million 117808 132979 147734 37
Percentage of calls answered within 20 seconds (CPIC Life) % 98.42 99.1 99.6 35
Sales dispute (CPIC Life) % 55.4 35
Sales dispute (CPIC P/C) % 27 35
Small amount claims settled within 5 days (CPIC Life) % 99.14 99.28 99.07 35
Small claims turnaround time (CPIC Life) days 0.28 0.21 0.21 35
Timely closure rate (CPIC Life) % 99.64 99.92 100 35
Turnaround time and settlement rate of consumer complaints (CPIC Life) % 100 35
Turnaround time and settlement rate of consumer complaints (CPIC P/C) % 100 35
Wildlife public liability insurance claims settled claims 3863 27

Description of quality assurance process and recall procedures.

Indicator Unit 2018 2019 2020 Report Pages
Service satisfaction rate for incoming calls (CPIC Life) % 80.1 94.76 96.29 35

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2018 2019 2020 Report Pages
Total tax paid million 14242 12227 11811 37

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 2020 Report Pages
Donation and sponsorship million 26 50 75 37
Group net assets RMB million 149576 178427 215224 5
Group net profit attributable to equity holders of the parent RMB million 18019 27741 24584 5

The types of emissions and respective emissions data.

Standard Indicator Unit 2018 2019 2020
Airborne Particulate Matter (PM) Emissions Grams 53.979 3202.71 2023.195
NOₓ Emission Intensity (By Revenue) Grams/100 million yuan 140.04 8402.46 5020.49
NOₓ Emissions Grams 591.228 35473.692 21195.603
PM Emission Intensity (By Revenue) Grams/100 million yuan 15.06 903.79 570.94
SOₓ Emission Intensity (By Revenue) Grams/100 million yuan 1.89 113.4 718.64
SOₓ Emissions Grams 7285.6 437135.4 303159.7

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Direct GHG Emissions (Scope 1) tons of CO₂ equivalent 647.29 3691.76 4254.94
Indirect Energy Emissions (Scope 2) tons of CO₂ equivalent 56740.65 145932.52 102555.93
Scope 1 GHG Emissions Intensity (By Revenue) Tons/100 million yuan CO₂ equivalent 0.15 0.87 1.01
Scope 2 GHG Emissions Intensity (By Revenue) Tons/100 million yuan CO₂ equivalent 14.72 37.86 26.6
Scope 3 GHG Emissions Intensity (By Revenue) Tons/100 million yuan CO₂ equivalent 0.99 4.93 2.67
Total GHG Emissions tons of CO₂ equivalent 60879.97 167084.43 116257.12
Total GHG Emissions Intensity (By Revenue) Tons/100 million yuan CO₂ equivalent 15.860000000000001 43.66 30.28
Total Other Indirect Energy Emissions (Scope 3) tons of CO₂ equivalent 3492.03 17460.15 9446.25

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Non-Hazardous Waste (Electronic Waste) pieces 1335 2873 52190
Non-Hazardous Waste Recycled Kilos 12394 150380.5 76640.34
Paper Waste Kilos 28100 578916.71 357768.54
Recycling Rate of Non-Hazardous Waste percent 44.1 25.97 21.42

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Natural Gas Consumption cubic meters 295699 1686504 1943781
Purchased Electricity KWHs 26520000 31420000 33710000

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Water Consumption tons 135118 3075993 1418710

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019 2020
Office Electricity Consumption Reduction Compared to Last Year KWH/100 million yuan -42941.8 -21736.25

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019 2020
Water Consumption Reduction Compared to Last Year tons/100 million yuan -759.82 461.91
Water Consumption Reduction Percentage Compared to Last Year % -1992.36 57.89

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Number of Employees Aged 30-50 persons 60267 66413 71689
Number of Employees Aged Above 50 persons 5074 5435 7070
Number of Employees Aged Below 30 persons 38972 44963 39360
Number of Employees in Central China persons 13543
Number of Employees in East China persons 44649
Number of Employees in North China persons 17171
Number of Employees in Northeast China persons 6890
Number of Employees in Northwest China persons 6905
Number of Employees in South China persons 15007
Number of Employees in Southwest China persons 13954
Number of Female Employees persons 55367 62022 62837
Number of Male Employees persons 41853 54789 55282
Number of New Employees persons 11222 22237 14554
Number of Total Employees persons 104458 116811 118119

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Turnover Rate of Employees Aged 30-50 % 9.9
Turnover Rate of Employees Aged Above 50 % 11.88
Turnover Rate of Employees in Central China % 11.31
Turnover Rate of Employees in East China % 10.3
Turnover Rate of Employees in North China % 6.53
Turnover Rate of Employees in Northeast China % 29.27
Turnover Rate of Employees in Northwest China % 11.01
Turnover Rate of Employees in South China % 19.32
Turnover Rate of Employees in Southwest China % 16.02
Turnover Rate of Female Employees % 9.33 14.95 9.25
Turnover Rate of Male Employees % 15.37 21.52 12.07
Turnover Rate of Total Employees % 11.11 18.03 10.57

Lost days due to work injury.

Standard Indicator Unit 2018 2019 2020
Lost Days Due to Work-related Injuries days 132 2741 1994

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2018 2019 2020
Percentage of Trained Female Employees % 45.73 51.61 48.22
Percentage of Trained General Employees % 84.37 85.73 91.76
Percentage of Trained Male Employees % 40.55 48.41 51.78
Percentage of Trained Middle Management % 12.02 12.07 7.39
Percentage of Trained Senior Management % 3.36 2.22 0.87

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019 2020
Average Training Hours (Female) hours 37.3 42.5 37.4
Average Training Hours (General Employees) hours 31.3 38.5 36.4
Average Training Hours (Male) hours 34.1 38.1 38.2
Average Training Hours (Middle Management) hours 44.3 42.4 55.6
Average Training Hours (Senior Management) hours 79.3 70.1 92.2

Number of suppliers by geographical region.

Standard Indicator Unit 2018 2019 2020
Number of Suppliers in Central China number 10
Number of Suppliers in East China number 386
Number of Suppliers in Mainland China number 595
Number of Suppliers in North China number 138
Number of Suppliers in Northeast China number 2
Number of Suppliers in Overseas number 11 7 5
Number of Suppliers in South China number 44
Number of Suppliers in Southwest China number 15

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2018 2019 2020
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints Times 3950

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019 2020
Total Public Welfare Donations million 26 50 75
Total Social Investment million 26 50 75