2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Gas emissions | tCO2e | 206.87 | 53 |
Liquefied petroleum gas emissions | tCO2e | 72.86 | 53 |
Nitrogen oxides emissions | kg | 4790.45 | 53 |
Particulate matter emissions | kg | 457.21 | 53 |
Sulfur oxide emissions | kg | 10.26 | 53 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2012 | 2020 | Report Pages |
---|---|---|---|---|
Average per capita indirect GHG emissions (tCO2e/person) - All branches | tCO2e/person | 2.64 | 54 | |
Coal gas emissions | tCO2e | 7.04 | 53 | |
Diesel emissions of facilities | tCO2e | 7.05 | 53 | |
Direct emissions (Scope 1) | tCO2e | 1848.97 | 53 | |
Direct emissions per office water consumption (tCO2e/person) - Anshun Branch | 0.389 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Bijie Branch | 0.383 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Guiyang Management Department | 0.351 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Head Office | 0.215 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Liupanshui Branch | 0.362 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Qianan Branch | 0.387 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Qiandongnan Branch | 0.558 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Qianxinan Branch | 0.201 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Tongren Branch | 0.472 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Total | 0.305 | 53 | ||
Direct emissions per office water consumption (tCO2e/person) - Zunyi Branch | 0.421 | 53 | ||
Direct greenhouse gas emissions (Scope 1) - Anshun Branch | tCO2e | 3 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Bijie Branch | tCO2e | 123 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Guiyang Management Department | tCO2e | 7044 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Head Office | tCO2e | 1038 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Liupanshui Branch | tCO2e | 3 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Qianan Branch | tCO2e | 117 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Qianxinan Branch | tCO2e | 12 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Tongren Branch | tCO2e | 197 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Total | tCO2e | 1849 | 53 | |
Direct greenhouse gas emissions (Scope 1) - Zunyi Branch | tCO2e | 368 | 53 | |
GHG emissions per capita | tCO2e/person | 2.99 | 53 | |
GHG emissions per capita (Scope 1 and Scope 2) | tCO2e/person | 2.99 | 53 | |
Greenhouse gas emissions per square meter of floor area (Scope 1 and Scope 2) | tCO2e/m² | 0.042 | 53 | |
Grid carbon dioxide emission factor (Guangdong, Guangxi, Yunnan, Guizhou, Hainan, southern China) | kgCO2/kWh | 0.527 | 55 | |
Indirect emissions (Scope 2) | tCO2e | 13845 | 53 | |
Indirect greenhouse gas emissions (tCO2e) - Anshun Branch | tCO2e | 1231 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Bijie Branch | tCO2e | 730 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Guiyang Management Department | tCO2e | 1247 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Head Office | tCO2e | 2457 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Liupanshui Branch | tCO2e | 1545 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Qianan Branch | tCO2e | 830 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Qiandongnan Branch | tCO2e | 830 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Qianxinan Branch | tCO2e | 639 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Tongren Branch | tCO2e | 836 | 54 | |
Indirect greenhouse gas emissions (tCO2e) - Zunyi Branch | tCO2e | 3525 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Anshun Branch | tCO2e/person | 2.97 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Bijie Branch | tCO2e/person | 2.27 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Guiyang Management Department | tCO2e/person | 1.2 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Head Office | tCO2e/person | 4.02 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Liupanshui Branch | tCO2e/person | 3.17 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Qianan Branch | tCO2e/person | 1.81 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Qiandongnan Branch | tCO2e/person | 2.16 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Qianxinan Branch | tCO2e/person | 2.69 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Tongren Branch | tCO2e/person | 2.01 | 54 | |
Per capita indirect GHG emissions (tCO2e/person) - Zunyi Branch | tCO2e/person | 4.03 | 54 | |
Purchased electricity emissions | tCO2e | 13845 | 53 | |
Total GHG emissions | tCO2e | 15694 | 53 | |
Total GHG emissions (Scope 1 and Scope 2) | tCO2e | 15694 | 53 | |
Total indirect greenhouse gas emissions (tCO2e) - All branches | tCO2e | 13845 | 54 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Hazardous waste | ton | 32.26 | 53 |
Hazardous waste per capita | ton/person | 0.0061 | 53 |
Hazardous waste per square meter of floor area | ton/m² | 0.000087 | 53 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Non-hazardous waste | ton | 517.57 | 53 |
Non-hazardous waste per capita | ton/person | 0.099 | 53 |
Non-hazardous waste per square meter | ton/m² | 0.0014 | 53 |
Office paper consumption per capita | ton/person | 0.034 | 53 |
Office paper used (t) - Anshun Branch | t | 4.7 | 54 |
Office paper used (t) - Bijie Branch | t | 7 | 54 |
Office paper used (t) - Guiyang Management Department | t | 1.2 | 54 |
Office paper used (t) - Head Office | t | 5.6 | 54 |
Office paper used (t) - Liupanshui Branch | t | 23.4 | 54 |
Office paper used (t) - Qianan Branch | t | 2.9 | 54 |
Office paper used (t) - Qiandongnan Branch | t | 3.4 | 54 |
Office paper used (t) - Qianxinan Branch | t | 47.1 | 54 |
Office paper used (t) - Tongren Branch | t | 15.4 | 54 |
Office paper used (t) - Zunyi Branch | t | 17.2 | 54 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Electricity consumption (kWh) - Anshun Branch | kWh | 2335330 | 54 | ||
Electricity consumption (kWh) - Bijie Branch | kWh | 1385782 | 54 | ||
Electricity consumption (kWh) - Guiyang Management Department | kWh | 2698498 | 54 | ||
Electricity consumption (kWh) - Head Office | kWh | 4610660 | 54 | ||
Electricity consumption (kWh) - Liupanshui Branch | kWh | 2931333 | 54 | ||
Electricity consumption (kWh) - Qianan Branch | kWh | 1574177 | 54 | ||
Electricity consumption (kWh) - Qiandongnan Branch | kWh | 1575000 | 54 | ||
Electricity consumption (kWh) - Qianxinan Branch | kWh | 1213214 | 54 | ||
Electricity consumption (kWh) - Tongren Branch | kWh | 1586445 | 54 | ||
Electricity consumption (kWh) - Zunyi Branch | kWh | 6887552 | 54 | ||
Energy consumption per square meter of floor area | tons of standard coal/m² | 0.0025 | 53 | ||
Head Office power consumption (MWh) | MWh | 4214.94 | 4109.63 | 4610.66 | 5 |
Per-capita consumption of standard coal | tons of standard coal/person | 0.178 | 53 | ||
Percentage of green loans | % | 9.07 | 10.11 | 10.68 | 50 |
Purchased electricity | MWh | 26226 | 53 | ||
Total electricity consumption (kWh) - All branches | kWh | 26626131 | 54 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Average per capita office paper (kg/person) - All branches | kg/person | 33.52 | 54 | ||
Head Office water consumption (t) | t | 7212 | 11339 | 14791 | 5 |
Office water consumption - Anshun Branch | m³ | 10065 | 53 | ||
Office water consumption - Bijie Branch | m³ | 5666 | 53 | ||
Office water consumption - Guiyang Management Department | m³ | 145392 | 53 | ||
Office water consumption - Head Office | m³ | 14151 | 53 | ||
Office water consumption - Liupanshui Branch | m³ | 18716 | 53 | ||
Office water consumption - Qianan Branch | m³ | 20576 | 53 | ||
Office water consumption - Qiandongnan Branch | m³ | 807 | 53 | ||
Office water consumption - Qianxinan Branch | m³ | 21488 | 53 | ||
Office water consumption - Tongren Branch | m³ | 6418 | 53 | ||
Office water consumption - Total | m³ | 272205 | 53 | ||
Office water consumption - Zunyi Branch | m³ | 25976 | 53 | ||
Office water consumption per capita (t/person) - Anshun Branch | 24.31 | 53 | |||
Office water consumption per capita (t/person) - Bijie Branch | 17.66 | 53 | |||
Office water consumption per capita (t/person) - Guiyang Management Department | 139.53 | 53 | |||
Office water consumption per capita (t/person) - Head Office | 23.66 | 53 | |||
Office water consumption per capita (t/person) - Liupanshui Branch | 38.35 | 53 | |||
Office water consumption per capita (t/person) - Qianan Branch | 44.93 | 53 | |||
Office water consumption per capita (t/person) - Qiandongnan Branch | 8.07 | 53 | |||
Office water consumption per capita (t/person) - Qianxinan Branch | 49.07 | 53 | |||
Office water consumption per capita (t/person) - Tongren Branch | 15.43 | 53 | |||
Office water consumption per capita (t/person) - Total | 51.88 | 53 | |||
Office water consumption per capita (t/person) - Zunyi Branch | 29.72 | 53 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Head Office paper consumption (t) | t | 7.49 | 7.93 | 5.6 | 5 |
Per capita office paper (kg/person) - Anshun Branch | kg/person | 11.3 | 54 | ||
Per capita office paper (kg/person) - Bijie Branch | kg/person | 21.66 | 54 | ||
Per capita office paper (kg/person) - Guiyang Management Department | kg/person | 47.32 | 54 | ||
Per capita office paper (kg/person) - Head Office | kg/person | 9.2 | 54 | ||
Per capita office paper (kg/person) - Liupanshui Branch | kg/person | 47.91 | 54 | ||
Per capita office paper (kg/person) - Qianan Branch | kg/person | 6.42 | 54 | ||
Per capita office paper (kg/person) - Qiandongnan Branch | kg/person | 8.92 | 54 | ||
Per capita office paper (kg/person) - Qianxinan Branch | kg/person | 197.73 | 54 | ||
Per capita office paper (kg/person) - Tongren Branch | kg/person | 36.6 | 54 | ||
Per capita office paper (kg/person) - Zunyi Branch | kg/person | 19.73 | 54 | ||
Total office paper used (t) - All branches | t | 175.9 | 54 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Proportion of green loans to total loans (%) | % | 9.07 | 10.11 | 10.68 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Allowance coverage ratio (%) | % | 243.72 | 324.95 | 334.36 | 5 |
Coverage rate for social insurances and housing fund | % | 100 | 37 | ||
Labor contract signing rate | % | 100 | 37 | ||
Number of employees aged 51 and above | employees | 511 | 37 | ||
Number of employees aged below 30 | employees | 1738 | 37 | ||
Number of employees between 31-40 | employees | 1866 | 37 | ||
Number of employees between 41-50 | employees | 1054 | 37 | ||
Number of employees from ethnic groups | 1639 | 1659 | 5 | ||
Number of employees outside Guiyang | employees | 3515 | 37 | ||
Number of employees with a bachelor degree | employees | 4028 | 37 | ||
Number of employees with a master's degree or higher | employees | 312 | 37 | ||
Number of employees with other academic qualifications | employees | 829 | 37 | ||
Number of employees within Guiyang | employees | 1038 | 37 | ||
Operating revenue (RMB 100 million) | RMB 100 million | 87.7 | 107.06 | 112.48 | 5 |
Percentage of employees social insurance coverage | % | 100 | 38 | ||
Percentage of female employees (%) | % | 53.25 | 62.07 | 52.58 | 5 |
Percentage of staff who signed the labor contract | % | 100 | 38 | ||
Ratio of female employees | % | 52.58 | 37 | ||
Ratio of male employees | % | 47.42 | 37 | ||
Return on average equity (%) | % | 12.36 | 12.01 | 10.5 | 5 |
Total assets (RMB 100 million) | RMB 100 million | 3412.03 | 4093.89 | 4564.01 | 5 |
Total number of employees | employees | 4483 | 4820 | 5169 | 5, 37 |
Total number of head office employees | employees | 616 | 37 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Employee turnover rate for female employees | % | 1.3 | 37 |
Employee turnover rate for male employees | % | 2.21 | 37 |
Employee turnover rate of branches in Guiyang | % | 1.05 | 37 |
Employee turnover rate of branches outside Guiyang | % | 2.01 | 37 |
Head office employee turnover rate | % | 0.29 | 37 |
Turnover rate of employees aged 51 and above | % | 0.07 | 37 |
Turnover rate of employees aged below 30 | % | 1.57 | 37 |
Turnover rate of employees between 31-40 | % | 1.29 | 37 |
Turnover rate of employees between 41-50 | % | 0.36 | 37 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Employee training rate | % | 100 | 37, 38 | ||
Number of employees participating in the trainings | employees | 50137 | 37, 38 | ||
Organizing security training sessions | 58 | 38 | |||
Percentage of training for female employees | % | 52.5 | 38 | ||
Percentage of training for male employees | % | 47.5 | 38 | ||
Percentage of training for middle management | % | 21.5 | 37, 38 | ||
Percentage of training for primary-level employees | % | 92 | 37, 38 | ||
Percentage of training for senior management | % | 100 | 37, 38 | ||
Total training cost (RMB 10000) | RMB 10000 | 1098 | 1285 | 782 | 5 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Female employees training hours | Hour | 31.33 | 38 |
Male employees training hours | Hour | 28.95 | 38 |
Number of training programs | 508 | 38 | |
Primary-level employee training hours | Hour | 33.21 | 38 |
Total employee training cost | RMB 10000 | 781.77 | 38 |
Training activities | 548 | 38 | |
Training hours for middle management | Hour, hours | 56 | 37, 38 |
Training hours for primary-level employees | hours | 33.21 | 37 |
Training hours for senior management | Hour, hours | 55 | 37, 38 |
Training hours of female employees | hours | 31.33 | 37 |
Training hours of male employees | hours | 28.95 | 37 |
Number of suppliers by geographical region.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Balance of targeted poverty alleviation loans (RMB 100 million) | RMB 100 million | 167.08 | 295.63 | 256.85 | 5 |
Number of business outlets | 213 | 217 | 223 | 5 | |
Number of business outlets with barrier-free access | 97 | 137 | 142 | 5 | |
Number of green loan projects | Number | 82 | 119 | 166 | 50 |
Scale of mobile transactions (RMB 100 million) | RMB 100 million | 610.24 | 805.75 | 1087.82 | 5 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
96655 customer service satisfaction rate (%) | % | 99.76 | 99.59 | 99.56 | 5 |
Customer deposit (RMB 100 million) | RMB 100 million | 2200.84 | 2602.66 | 2890.43 | 5 |
Gross loans and advances to customers (RMB 100 million) | RMB 100 million | 1401.41 | 1798.68 | 2139.23 | 5 |
Number of online banking and mobile banking customers (ten thousand) | ten thousand | 325.49 | 460.97 | 588.44 | 5 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Proportion of online financial transactions to all transactions (%) | % | 96.24 | 97.41 | 97.64 | 5 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Capital adequacy ratio (%) | % | 12.83 | 14.45 | 13.67 | 5 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Number of anti-money laundering trainings | 10 | 4 | 5 | 5 | |
Number of people participating anti-money laundering training | 1338 | 2200 | 2000 | 5 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Basic earnings per share (RMB) | RMB | 0.24 | 0.29 | 0.25 | 5 |
Green loan balance | RMB 100 million | 127.06 | 181.83 | 228.52 | 50 |
Green loan balance (RMB 100 million) | RMB 100 million | 127.06 | 181.83 | 228.52 | 5 |
Green loan balance year-on-year growth rate | % | 97.35 | 43.11 | 25.68 | 50 |
Green loan customers | Number | 74 | 104 | 432 | 50 |
Loan balance of the 'Two High and One Excess' industries | RMB 100 million | 32.38 | 38.69 | 54.08 | 50 |
Loan balance of the 'Two High and One Excess' industries (RMB 100 million) | RMB 100 million | 2.19 | 2.56 | 1.36 | 5 |
Loan balance of the 'Two High and One Excess' industries (excluding coal industry) | RMB 100 million | 2.19 | 2.56 | 1.36 | 50 |
Loan balance ratio of the 'Two High and One Excess' industries | % | 2.92 | 2.87 | 4 | 50 |
Loan balance ratio of the 'Two High and One Excess' industries (excluding coal industry) | % | 0.35 | 0.18 | 0.09 | 50 |
Loan balance ratio of the 'Two High and One Excess' industries in the total loan balance (%) | % | 0.35 | 0.18 | 0.09 | 5 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|
Number of volunteers | 1098 | 1741 | 803 | 5 | |
Rate of return on average assets (%) | % | 0.92 | 0.95 | 0.85 | 5 |
Volunteering time (hour) | hour | 11307 | 13741 | 3924 | 5 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2020 |
---|---|---|
Airborne Particulate Matter (PM) Emissions | kg | 457.21 |
NOₓ Emissions | kg | 4790.45 |
SOₓ Emissions | kg | 10.26 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 1848.97 |
GHG Emissions from Purchased Electricity | tCO2e | 13845 |
GHG Emissions from Towngas | tCO2e | 7.04 |
Indirect Energy Emissions (Scope 2) | tCO2e | 13845 |
Scope 1 GHG Emissions Intensity (By Employee) | tCO2e/person | 2.64 |
Total GHG Emissions | tCO2e | 15694 |
Total GHG Emissions Intensity (By Area) | tCO2e/m² | 0.042 |
Total GHG Emissions Intensity (By Employee) | tCO2e/person | 2.99 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Total Hazardous Waste | ton | 32.26 |
Total Hazardous Waste Intensity (By Area) | ton/m² | 0.000087 |
Total Hazardous Waste Intensity (By Employee) | ton/person | 0.0061 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Non-Hazardous Waste Disposed | ton | 517.57 |
Paper Waste | ton | 0.034 |
Total Non-Hazardous Waste Intensity (By Area) | ton/m² | 0.0014 |
Total Non-Hazardous Waste Intensity (By Employee) | ton/person | 0.099 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Energy Consumption Intensity (By Area) | tons of standard coal/m² | 0.0025 | ||
Per-capita consumption of standard coal | tons of standard coal/person | 0.178 | ||
Purchased Electricity | MWh | 4214.94 | 4109.63 | 26226 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Water Consumption in Office | m³ | 7212 | 11339 | 14791 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Packaging Material Consumption (Paper) | t | 7.49 | 7.93 | 175.9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Number of Bachelor's Degree Employees | employees | 4028 | ||
Number of Employees Aged 30-50 | employees | 2920 | ||
Number of Employees Aged Above 50 | employees | 511 | ||
Number of Employees Aged Below 30 | employees | 1738 | ||
Number of Master's Degree Employees | employees | 312 | ||
Number of Total Employees | employees | 4483 | 4820 | 5169 |
Percentage of Female Employees | % | 53.25 | 62.07 | 52.58 |
Percentage of Male Employees | % | 47.42 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 |
---|---|---|
Turnover Rate of Employees Aged Above 50 | % | 0.07 |
Turnover Rate of Employees Aged Below 30 | % | 1.57 |
Turnover Rate of Female Employees | % | 1.3 |
Turnover Rate of Male Employees | % | 2.21 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Percentage of Employees Trained | % | 100 | ||
Percentage of Trained Female Employees | % | 52.5 | ||
Percentage of Trained General Employees | % | 92 | ||
Percentage of Trained Male Employees | % | 47.5 | ||
Percentage of Trained Middle Management | % | 21.5 | ||
Percentage of Trained Senior Management | % | 100 | ||
Total Cost of Training | RMB 10000 | 1098 | 1285 | 782 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2020 |
---|---|---|
Average Training Hours (Female) | Hour | 31.33 |
Average Training Hours (General Staff) | Hour | 33.21 |
Average Training Hours (Male) | Hour | 28.95 |
Average Training Hours (Middle Management) | Hour | 56 |
Average Training Hours (Senior Management) | Hour | 55 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Satisfaction Rate of Customer Complaint Handling | % | 99.76 | 99.59 | 99.56 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Number of Anti-corruption Training Session | sessions | 10 | 4 | 5 |
Number of Attendance for Anti-corruption Training | person-times | 1338 | 2200 | 2000 |
Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 1338 | 2200 | 2000 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2018 | 2019 | 2020 |
---|---|---|---|---|
Number of Registered Volunteers | 1098 | 1741 | 803 | |
Total Volunteer Service Hours | hour | 11307 | 13741 | 3924 |