2020 Environmental, Social, and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NOx emission | kg | 483.73 | 80 |
| Particulate matters | kg | 182.69 | 80 |
| SOx emission | kg | 1.34 | 80 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| GHG emissions (Scope 1) | tCO2e | 2892.19 | 80 |
| GHG emissions (Scope 1+ Scope 2) | tCO2e | 471332.38 | 80 |
| GHG emissions (Scope 2) | tCO2e | 468440.19 | 80 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Discarded bulbs/tubes | ton | 54.33 | 80 |
| Hazardous waste | ton | 95.6 | 80 |
| Weight of waste electronic products | ton | 36.04 | 80 |
| Weight of waste ink cartridge/toner | ton | 5.23 | 80 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Garden waste | ton | 98334.43 | 80 |
| General household waste | ton | 11858 | 80 |
| Non-hazardous waste | ton | 110192.43 | 80 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Consumption of liquefied petroleum gas | kg | 754311.93 | 80 |
| Consumption of pipeline gas | m³ | 251105.71 | 80 |
| Direct energy consumption | MWh | 13360.02 | 80 |
| Energy intensity | MWh/Income (in RMB million) | 62.45 | 80 |
| Gasoline consumption | L | 42276.37 | 80 |
| Indirect energy consumption | MWh | 525656.65 | 80 |
| Total electricity consumption | MWh | 525656.65 | 80 |
| Total energy consumption | MWh | 539016.67 | 80 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Water Consumption | m³ | 21204831.44 | 80 |
| Water consumption intensity | m³/Income (in RMB million) | 2456.89 | 80 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Environmental Management System ISO14001:2015 Certificate (recertification completed) | completed | 19 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Area under management approximately | million sq.m. | 300 | 11 |
| Businesses covering cities | cities | 290 | 11 |
| Number of employees | 42244 | 11 | |
| Total number of employees | 42244 | 81 | |
| Total workforce by age group - 31-50 | Number of employees, Percentage (%) | 50.72 | 81 |
| Total workforce by age group - Above 50 | Number of employees, Percentage (%) | 2.35 | 81 |
| Total workforce by age group - Below 30 | Number of employees, Percentage (%) | 19823 | 81 |
| Total workforce by employment type - Employees | Number of employees, Percentage (%) | 42244 | 81 |
| Total workforce by gender - Female | Number of employees, Percentage (%) | 13905 | 81 |
| Total workforce by gender - Male | Number of employees, Percentage (%) | 28339 | 81 |
| Total workforce by geographical region - China (including Hong Kong, Macau and Taiwan) | Number of employees, Percentage (%) | 42244 | 81 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lost days due to work injury (day) | day | 3572.38 | 81 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Occupational Health and Safety Management System ISO45001:2018 Certificate (recertification completed) | completed | 19 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of employees training | 705123 | 11 | |
| Percentage of employees trained by employee category - General staff | % | 100 | 81 |
| Percentage of employees trained by employee category - Grassroots cadres | % | 100 | 81 |
| Percentage of employees trained by employee category - Middle-level cadres | % | 100 | 81 |
| Percentage of employees trained by employee category - Senior leadership | % | 100 | 81 |
| Percentage of employees trained by gender - Female | % | 100 | 81 |
| Percentage of employees trained by gender - Male | % | 100 | 81 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours per employee | hour | 23.49 | 81 |
| Total hours of training | 101834 | 11 | |
| Total training hours | hour | 101824 | 81 |
| Total training times (person-time) | person-time | 705123 | 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of suppliers in Anhui | 823 | 55 | |
| Number of suppliers in Anhui Province | 823 | 82 | |
| Number of suppliers in Beijing | 406 | 55, 82 | |
| Number of suppliers in Chongqing | 1068 | 55, 82 | |
| Number of suppliers in Fujian | 371 | 55 | |
| Number of suppliers in Fujian Province | 371 | 82 | |
| Number of suppliers in Gansu | 227 | 55 | |
| Number of suppliers in Gansu Province | 227 | 82 | |
| Number of suppliers in Guangdong | 1190 | 55 | |
| Number of suppliers in Guangdong Province | 1190 | 82 | |
| Number of suppliers in Guangxi | 400 | 55 | |
| Number of suppliers in Guangxi Zhuang Autonomous Region | 400 | 82 | |
| Number of suppliers in Guizhou | 391 | 55 | |
| Number of suppliers in Guizhou Province | 391 | 82 | |
| Number of suppliers in Hainan | 536 | 55 | |
| Number of suppliers in Hainan Province | 336 | 82 | |
| Number of suppliers in Hebei | 736 | 55 | |
| Number of suppliers in Hebei Province | 736 | 82 | |
| Number of suppliers in Heilongjiang | 309 | 55 | |
| Number of suppliers in Heilongjiang Province | 309 | 82 | |
| Number of suppliers in Henan | 456 | 55 | |
| Number of suppliers in Henan Province | 456 | 82 | |
| Number of suppliers in Hubei | 802 | 55 | |
| Number of suppliers in Hubei Province | 802 | 82 | |
| Number of suppliers in Hunan | 856 | 55 | |
| Number of suppliers in Hunan Province | 856 | 82 | |
| Number of suppliers in Inner Mongolia | 330 | 55 | |
| Number of suppliers in Inner Mongolia Autonomous Region | 330 | 82 | |
| Number of suppliers in Jiangsu | 669 | 55 | |
| Number of suppliers in Jiangsu Province | 669 | 82 | |
| Number of suppliers in Jiangxi | 291 | 55 | |
| Number of suppliers in Jiangxi Province | 291 | 82 | |
| Number of suppliers in Jilin | 421 | 55 | |
| Number of suppliers in Jilin Province | 427 | 82 | |
| Number of suppliers in Liaoning | 772 | 55 | |
| Number of suppliers in Liaoning Province | 772 | 82 | |
| Number of suppliers in Ningxia | 193 | 55 | |
| Number of suppliers in Ningxia Hui Autonomous Region | 193 | 82 | |
| Number of suppliers in Qinghai | 3 | 55 | |
| Number of suppliers in Qinghai Province | 3 | 82 | |
| Number of suppliers in Shaanxi | 451 | 55 | |
| Number of suppliers in Shaanxi Province | 451 | 82 | |
| Number of suppliers in Shandong | 592 | 55 | |
| Number of suppliers in Shandong Province | 592 | 82 | |
| Number of suppliers in Shanghai | 142 | 55, 82 | |
| Number of suppliers in Shanxi | 676 | 55 | |
| Number of suppliers in Shanxi Province | 676 | 82 | |
| Number of suppliers in Sichuan | 720 | 55 | |
| Number of suppliers in Sichuan Province | 720 | 82 | |
| Number of suppliers in Tianjin | 394 | 55, 82 | |
| Number of suppliers in Xinjiang | 73 | 55 | |
| Number of suppliers in Xinjiang Uygur Autonomous Region | 73 | 82 | |
| Number of suppliers in Yunnan | 204 | 55 | |
| Number of suppliers in Yunnan Province | 204 | 82 | |
| Number of suppliers in Zhejiang | 476 | 55 | |
| Number of suppliers in Zhejiang Province | 470 | 82 | |
| Total contracted area under management approximately | million sq.m. | 565 | 11 |
| Total number of suppliers | 14778 | 82 | |
| Total number of suppliers (Evergrande Property Services Group) | 14778 | 55 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Complaint completion rate | 91.26% | 82 | |
| Customer satisfaction rate | 95.6 | 11 | |
| Number of complaints and consultations received through all channels | times | 152274 | 82 |
| Number of return visits after handling of the 400 hotline complaint | times | 4107 | 82 |
| Property management service projects | 937 | 11 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Quality Management System ISO9001:2015 Certificate (recertification completed) | completed | 19 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total hours of anti-corruption training | 90896 | 11 | |
| Total hours of anti-corruption trainings | hour | 90896 | 82 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of participants in community cultural activities | million | 2.8 | 11 |
| Servicing property owners and merchants | million | over 2.20 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 182.69 |
| NOₓ Emissions | kg | 483.73 |
| SOₓ Emissions | kg | 1.34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2892.19 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 468440.19 |
| Total GHG Emissions | tCO2e | 471332.38 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Electronic Waste | ton | 36.04 |
| Total Hazardous Waste | ton | 95.6 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 110192.43 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/Income (in RMB million) | 62.45 |
| Gasoline Consumption | L | 42276.37 |
| LPG Consumption | kg | 754311.93 |
| Natural Gas Consumption | m³ | 251105.71 |
| Total Direct Energy Consumption | MWh | 13360.02 |
| Total Electricity Consumption | MWh | 525656.65 |
| Total Energy Consumption | MWh | 539016.67 |
| Total Indirect Energy Consumption | MWh | 525656.65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption | m³ | 21204831.44 |
| Water Consumption Intensity (By Revenue) | m³/Income (in RMB million) | 2456.89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 21426 |
| Number of Employees Aged Above 50 | employees | 995 |
| Number of Employees Aged Below 30 | employees | 19823 |
| Number of Employees in Hong Kong and Mainland China | employees | 42244 |
| Number of Female Employees | employees | 13905 |
| Number of Male Employees | employees | 28339 |
| Number of Total Employees | employees | 42244 |
| Percentage of Employees Aged 30-50 | % | 50.72 |
| Percentage of Employees Aged Above 50 | % | 2.35 |
| Percentage of Employees Aged Below 30 | % | 46.93 |
| Percentage of Female Employees | % | 32.92 |
| Percentage of Male Employees | % | 67.08 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 3572.38 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours per Employee | hour | 23.49 |
| Total Training Hours | hour | 101824 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Mainland China | 14778 | |
| Number of Total Suppliers | 14778 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Complaints Handling Rate | % | 91.26 |
| Satisfaction Rate of Customer Complaint Handling | 95.6 | |
| Total Number of Customer Complaints | times | 152274 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hours of Anti-corruption Training | hour | 90896 |