2020 SUSTAINABILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| GHG emission intensity | ton CO2e/RMB million revenue | 5.15 | 4.8 | 41 |
| GHG scope I | ton CO2e | 3659 | 3967 | 41 |
| GHG scope II | ton CO2e | 5876 | 5123 | 41 |
| Greenhouse Gas Emissions | tCO2e/million RMB revenue | 4.8 | 5 | |
| Total GHG emission | ton CO2e | 9535 | 9090 | 41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Hazardous waste | kg | 488 | 42 |
| Hazardous waste intensity | kg/RMB million revenue | 0.26 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Non-hazardous Waste | tons/million RMB revenue | 1.5 | 5 | |
| Non-hazardous Waste YoY decrease | % | 28 | 5 | |
| Non-hazardous waste | ton | 3843 | 2832 | 42 |
| Non-hazardous waste intensity | ton/RMB million revenue | 2.08 | 1.5 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Coal | ton | 217 | 223 | 41 |
| Comprehensive energy consumption | mWh | 22719 | 23819 | 41 |
| Comprehensive energy consumption intensity | mWh/RMB million revenue | 12.28 | 12.59 | 41 |
| Diesel | litre | 594612 | 651954 | 41 |
| Energy Consumption | MWh/million RMB revenue | 12.59 | 5 | |
| Gasoline | litre | 398435 | 409175 | 41 |
| Kerosene | litre | 17761 | 12558 | 41 |
| Natural gas | cubic meter | 308447 | 369464 | 41 |
| Purchased electricity | mWh | 8556 | 8395 | 41 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Municipal pipeline water consumption | ton | 117445 | 172225 | 41 |
| Natural water withdrawal | ton | 308600 | 620923 | 41 |
| Water Consumption | tons/ten-thousand RMB revenue | 4.19 | 5 | |
| Water consumption intensity | tons/RMB0000 revenue | 2.3 | 4.19 | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee by age - Aged 30-50 | employees | 455 | 21 | ||
| Employee by age - Aged above 50 | employees | 1520 | 21 | ||
| Employee by age - Aged below 30 | employees | 370 | 21 | ||
| Employee by education background - Bachelor's degree holder | employees | 492 | 21 | ||
| Employee by education background - Below bachelor's degree | employees | 1806 | 21 | ||
| Employee by education background - Doctor's degree holder | employees | 1 | 21 | ||
| Employee by education background - Master's degree holder | employees | 46 | 21 | ||
| Employee by gender - Female | employees | 958 | 21 | ||
| Employee by gender - Male | employees | 1387 | 21 | ||
| Employee by regional distribution - Anhui area | employees | 160 | 21 | ||
| Employee by regional distribution - Chongqing area | employees | 425 | 21 | ||
| Employee by regional distribution - Eastern China | employees | 91 | 21 | ||
| Employee by regional distribution - Headquarter | employees | 174 | 21 | ||
| Employee by regional distribution - Henan area | employees | 175 | 21 | ||
| Employee by regional distribution - Jiangxi area | employees | 167 | 21 | ||
| Employee by regional distribution - Northeast China | employees | 339 | 21 | ||
| Employee by regional distribution - Other area | employees | 256 | 21 | ||
| Employee by regional distribution - Shandong area | employees | 382 | 21 | ||
| Employee by regional distribution - Southern China | employees | 176 | 21 | ||
| Employee by work type - Marketing | employees | 1182 | 21 | ||
| Employee by work type - Non-marketing | employees | 1163 | 21 | ||
| Gender - Female employee percentage | % | 40.85 | 5 | ||
| Regional Coverage - Number of cities | cities | 45 | 5 | ||
| Regional Coverage - Number of provinces, autonomous regions and municipalities | 18 | 5 | |||
| Total Number of Employees | 2345 | 5 | |||
| Total number of employees | employees | 2235 | 2349 | 2345 | 21, 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee turnover rate | percent | 17.06 | 21 |
| Number of veterans re-employed | employees | 147 | 21 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average training hours by gender (Female) | hours | 19.1 | 44.2 | 44.1 | 24 |
| Average training hours by gender (Male) | hours | 21.1 | 42.3 | 43.1 | 24 |
| Average training hours by type (Marketing) | hours | 49.5 | 63.5 | 54.6 | 24 |
| Average training hours by type (Non-marketing) | hours | 10.6 | 36.1 | 32.1 | 24 |
| Total training hours | hours | 45318 | 101319 | 101941 | 24 |
| Training Hours per Employee | hours/employee | 43.47 | 5 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Public Welfare Contract Procurement | 2623 | 5 | |
| Public Welfare Contract Procurement YoY increase | % | 40 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Customer Satisfaction Rate of Shanghai FSY - Burial service | % | 95.91 | 5 |
| Customer Satisfaction Rate of Shanghai FSY - Service window | % | 93.84 | 5 |
| Revenue YoY increase | % | 2.3 | 5 |
| Total Number of Services | 60474 | 5 | |
| Year-on-year increase in number of services | 9.4% | 6 | |
| Year-on-year increase in revenue | 2.3% | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Number of Services | 18230 | 20131 | 26573 | 29237 | 32892 | 49000 | 55297 | 60474 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Charitable Donations | million RMB | 1.7 | 5 |
| Revenue | million RMB | 1892.5 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton CO2e | 3659 | 3967 |
| Indirect Energy Emissions (Scope 2) | ton CO2e | 5876 | 5123 |
| Total GHG Emissions | ton CO2e | 9535 | 9090 |
| Total GHG Emissions Intensity (By Revenue) | ton CO2e/RMB million revenue | 5.15 | 4.8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | kg | 488 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB million revenue | 0.26 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | ton/RMB million revenue | 2.08 | 1.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | mWh/RMB million revenue | 12.28 | 12.59 |
| Diesel Fuel Consumption | litre | 594612 | 651954 |
| Gasoline Consumption | litre | 398435 | 409175 |
| Natural Gas Consumption | cubic meter | 308447 | 369464 |
| Purchased Electricity | mWh | 8556 | 8395 |
| Total Energy Consumption | mWh | 22719 | 23819 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Municipal Water Consumption | ton | 117445 | 172225 |
| Total Water Withdrawal | ton | 426045 | 793148 |
| Water Consumption Intensity (By Revenue) | tons/RMB0000 revenue | 2.3 | 4.19 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 492 | ||
| Number of Doctoral Degree Employees | employees | 1 | ||
| Number of Employees Aged 30-50 | employees | 455 | ||
| Number of Employees Aged Above 50 | employees | 1520 | ||
| Number of Employees Aged Below 30 | employees | 370 | ||
| Number of Female Employees | employees | 958 | ||
| Number of Male Employees | employees | 1387 | ||
| Number of Master's Degree Employees | employees | 46 | ||
| Number of Total Employees | employees | 2235 | 2349 | 2345 |
| Percentage of Female Employees | % | 40.85 | ||
| Percentage of Male Employees | % | 59.15 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Total Employees | percent | 17.06 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 19.1 | 44.2 | 44.1 |
| Average Training Hours (Male) | hours | 21.1 | 42.3 | 43.1 |
| Average Training Hours per Employee | hours/employee | 43.47 | ||
| Total Training Hours | hours | 45318 | 101319 | 101941 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Cash Donations | million RMB | 1.7 |
| Total Public Welfare Donations | million RMB | 1.7 |
| Total Social Investment | million RMB | 1.7 |