ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxides air emissions from delivery trucks and vehicles | g | 405096 | 396760 | 9 |
| Nitrogen Oxides emissions | g | 405096 | 396760 | 21 |
| Particulate Matter air emissions from delivery trucks and vehicles | g | 28030 | 28548 | 9 |
| Particulate Matter emissions | g | 28030 | 28548 | 21 |
| Sulphur Oxides air emissions from delivery trucks and vehicles | g | 608 | 559 | 9 |
| Sulphur Oxides emissions | g | 608 | 559 | 21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Air travel by staff (in km) | km | 587338 | 171831 | 8 |
| Air travel by staff (in tCO2e) | tCO2e | 59 | 14 | 8 |
| Air travel by staff intensity per HK$1m revenue (in km) | km | 435.1 | 147.5 | 8 |
| Air travel by staff intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.044 | 0.012 | 8 |
| Electricity consumed (in tCO2e) | tCO2e | 12241 | 11499 | 8 |
| Electricity consumed intensity per HK$1m revenue (in tCO2e) | tCO2e | 9.07 | 9.87 | 8 |
| Fuel consumed (in tCO2e) | tCO2e | 98 | 91 | 8 |
| Fuel consumed intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.073 | 0.078 | 8 |
| Greenhouse gas emissions (total) | tCO2e | 12319 | 11570 | 21 |
| Greenhouse gas emissions intensity | tCO2e/HKS1m revenue | 9.13 | 9.93 | 21 |
| Paper consumed (in tCO2e) | tCO2e | 50 | 46 | 8 |
| Paper waste disposal (in tCO2e) | tCO2e | -93 | -48 | 8 |
| Total greenhouse gas emissions (in tCO2e) | tCO2e | 12319 | 11570 | 8 |
| Total greenhouse gas emissions intensity per HK$1m revenue (in tCO2e) | tCO2e | 9.13 | 9.93 | 8 |
| Water usage (in tCO2e) | tCO2e | 14 | 14 | 8 |
| Water usage intensity per HK$1m revenue (in tCO2e) | tCO2e | 0.01037 | 0.01202 | 8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced | The Group does not produce hazardous waste. | 21 | ||
| Total hazardous waste produced (uninterruptible power supply units for server) | pieces | 14 | 21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Paper consumed (in tonnes) | tonnes | 10.3 | 9.6 | 8 |
| Paper waste disposal | tonnes | -19.4 | -9.9 | 21 |
| Paper waste disposal (in tonnes) | tonnes | -19.4 | -9.9 | 8 |
| Paper waste disposal intensity per HK$1m revenue (in tCO2e) | tCO2e | -0.069 | -0.041 | 8 |
| Paper waste disposal intensity per HK$1m revenue (in tonnes) | tonnes | -0.014 | -0.008 | 8 |
| Shopping bag consumption intensity per HK$1m revenue (department stores operation) | thousand pieces per HK$1m revenue | 2.23 | 2.7 | 10 |
| Shopping bag consumption intensity year-on-year variance (department stores operation) | % | +21.1% | 10 | |
| Shopping bag consumption year-on-year variance (department stores operation) | % | -2.2% | 10 | |
| Shopping bags consumed (department stores operation) | thousand pieces | 1959 | 1915 | 10 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas avoided by recycling waste paper (in tCO2e) | tCO2e | 143 | 94 | 8 |
| Greenhouse gas avoided by recycling waste paper (in tonnes) | tonnes | 29.7 | 19.5 | 8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Electrical appliances/accessories for recycling (computers and equipment) | pieces | 113 | 146 | 21 |
| Electrical appliances/accessories for recycling (empty toner cartridges) | pieces | 54 | 29 | 21 |
| Paper waste disposal intensity | tonne/HKS1m revenue | -0.014 | -0.008 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2019-2020 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Direct and/or indirect energy consumption by type - Electricity | Mwh | 18958 | 17744 | 22 | |
| Direct and/or indirect energy consumption by type - Electricity intensity | Mwh/HKS1m revenue | 14.04 | 15.23 | 22 | |
| Direct and/or indirect energy consumption by type - Fuel | litres | 38384 | 35116 | 22 | |
| Direct and/or indirect energy consumption by type - Fuel intensity | litres/HKS1m revenue | 28.4 | 30.1 | 22 | |
| Electricity consumed (in MWh) | MWh | 18958 | 17744 | 8 | |
| Electricity consumed intensity per HK$1m revenue (in MWh) | MWh | 14.04 | 15.23 | 8 | |
| Fuel consumed (in litres) | litres | 38384 | 35116 | 8 | |
| Fuel consumed intensity per HK$1m revenue (in litres) | litres | 28.4 | 30.1 | 8 | |
| NABERS 6 star rating (energy and greenhouse gas emissions, Melbourne commercial properties) | stars | 4.5 | 10 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Water consumption in total | m3 | 23025 | 23162 | 22 |
| Water consumption intensity | m3/HKS1m revenue | 17.06 | 19.88 | 22 |
| Water usage (in m3) | m3 | 23025 | 23162 | 8 |
| Water usage intensity per HK$1m revenue (in m3) | m3 | 17.06 | 19.88 | 8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total packaging material used for finished products - Shopping bags (Department stores operation only) | '000 pieces | 1959 | 1915 | 22 |
| Total packaging material used for finished products - Shopping bags intensity (Department stores operation only) | pieces/HKS1m revenue | 2.23 | 2.7 | 22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total number of employees (permanent staff versus temporary and part-time staff) employed by the Group’s department stores operation and property investment operation in Hong Kong | employees | 752 | 707 | 25 |
| Total number of permanent staff employed by the Group’s department stores operation and property investment operation in Hong Kong | employees | 627 | 642 | 25 |
| Total number of temporary and part-time staff employed by the Group’s department stores operation and property investment operation in Hong Kong | employees | 125 | 65 | 25 |
| Total workforce by age group - 31–40 | % | 15% | 14% | 23 |
| Total workforce by age group - 41–50 | % | 27% | 26% | 23 |
| Total workforce by age group - 51–60 | % | 46% | 45% | 23 |
| Total workforce by age group - 60 above | % | 6% | 9% | 23 |
| Total workforce by age group - Below 31 | % | 6% | 6% | 23 |
| Total workforce by employment type - Permanent | % | 90% | 90% | 23 |
| Total workforce by employment type - Temporary & part-time | % | 10% | 10% | 23 |
| Total workforce by gender - All staff (Female) | % | 74% | 74% | 23 |
| Total workforce by gender - All staff (Male) | % | 26% | 26% | 23 |
| Total workforce by gender - Corporate manager (Female) | % | 39% | 40% | 23 |
| Total workforce by gender - Corporate manager (Male) | % | 61% | 60% | 23 |
| Total workforce by geographical region - China | % | 1% | 1% | 23 |
| Total workforce by geographical region - Hong Kong | % | 99% | 99% | 23 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 31–40 | % | 1.84% | 1.42% | 23 |
| Employee turnover rate by age group - 41–50 | % | 3.18% | 1.58% | 23 |
| Employee turnover rate by age group - 51–60 | % | 1.7% | 1.26% | 23 |
| Employee turnover rate by age group - 60 above | % | 0% | 0.32% | 23 |
| Employee turnover rate by age group - Below 31 | % | 1.52% | 0.48% | 23 |
| Employee turnover rate by gender (Female) | % | 5.96% | 3.48% | 23 |
| Employee turnover rate by gender (Male) | % | 2.28% | 1.58% | 23 |
| Employee turnover rate by geographical region - China | % | 0% | 0% | 23 |
| Employee turnover rate by geographical region - Hong Kong | % | 8.24% | 5.06% | 23 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number and rate of work-related fatalities | Nil | Nil | 24 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury (cases) | cases | 31 | 21 | 24 |
| Lost days due to work injury (lost days) | lost days | 57 | 373 | 24 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category (Corporate manager) | 2.5% | 1.3% | 24 | |
| Percentage of employees trained by employee category (General staff) | 81.4% | 52.5% | 24 | |
| Percentage of employees trained by employee category (Temporary & part-time) | 16.1% | 46.2% | 24 | |
| Percentage of employees trained by gender (Female) | 72% | 83% | 24 | |
| Percentage of employees trained by gender (Male) | 28% | 17% | 24 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee category (external training, All levels) | hours | 2.35 | 0.34 | 24 |
| Average training hours completed per employee by employee category (external training, Corporate manager) | hours | 2.89 | 3.59 | 24 |
| Average training hours completed per employee by employee category (external training, General staff) | hours | 0.78 | 0.24 | 24 |
| Average training hours completed per employee by employee category (internal training, Frontline staff of department stores operation only) | hours | 1.45 | 1.9 | 24 |
| Average training hours completed per employee by gender (Female) | hours | 2.17 | 1.45 | 24 |
| Average training hours completed per employee by gender (Male) | hours | 2.98 | 1.73 | 24 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| KPI B6.1 Percentage of total products sold or shipped subject to recalls for safety and health reasons (Department stores operation only) | incidents | 2 | 4 | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| KPI B6.2 Number of products and service related complaints received and how they are dealt with (Department stores operation only) | cases, 100% settled | 39 | 46 | 26 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| KPI B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and outcomes of the cases | Nil | Nil | 26 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 28030 | 28548 |
| NOâ‚“ Emissions | g | 405096 | 396760 |
| SOâ‚“ Emissions | g | 608 | 559 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| GHG Emissions from Purchased Electricity | tCO2e | 12241 | 11499 |
| Mobile Combustion Emissions | tCO2e | 59 | 14 |
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 59 | 14 |
| Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) | tCO2e | 14 | 14 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 50 | 46 |
| Scope 3 GHG Emissions (Waste Generated in Operations) | tCO2e | -93 | -48 |
| Stationary Combustion Emissions | tCO2e | 98 | 91 |
| Total GHG Emissions | tCO2e | 12319 | 11570 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HKS1m revenue | 9.13 | 9.93 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | pieces | 14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Non-Hazardous Waste Reused | kg | ||
| Paper Waste | tonnes | 19.4 | 9.9 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes per HK$1m revenue | 0.014 | 0.008 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | 6.1 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Revenue) | tonne/HKS1m revenue | 0.006 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Grid Electricity Consumption | MWh | 18958 | 17744 |
| Grid Purchased Electricity Intensity (By Revenue) | MWh/HKS1m revenue | 14.04 | 15.23 |
| Purchased Electricity | MWh | 18958 | 17744 |
| Purchased Electricity Intensity (By Revenue) | MWh/HKS1m revenue | 14.04 | 15.23 |
| Total Direct Energy Consumption | litres | 38384 | 35116 |
| Total Electricity Consumption Intensity (By Revenue) | MWh/HKS1m revenue | 14.04 | 15.23 |
| Total Energy Consumption | MWh | 18958 | 17744 |
| Total Indirect Energy Consumption | MWh | 18958 | 17744 |
| Total Non-Renewable Fuel Consumption | litres | 38384 | 35116 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | m3 | 23025 | 23162 |
| Water Consumption Intensity (By Revenue) | m3/HKS1m revenue | 17.06 | 19.88 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | litres |
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | pieces/HKS1m revenue | 2.23 | 2.7 |
| Packaging Materials Consumed | pieces | 1959000 | 1915000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Full-time Employees | employees | 627 | 642 |
| Number of Part-time Employees | employees | 125 | 65 |
| Number of Total Employees | employees | 752 | 707 |
| Percentage of Employees Aged 30-50 | % | 42 | 40 |
| Percentage of Employees Aged Above 50 | % | 52 | 54 |
| Percentage of Employees Aged Below 30 | % | 6 | 6 |
| Percentage of Employees in Hong Kong | % | 99 | 99 |
| Percentage of Employees in Mainland China | % | 1 | 1 |
| Percentage of Female Employees | % | 74 | 74 |
| Percentage of Full-time Employees | % | 90 | 90 |
| Percentage of Male Employees | % | 26 | 26 |
| Percentage of Part-time Employees | % | 10 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.02 | 3 |
| Turnover Rate of Employees Aged Above 50 | % | 1.7 | 1.26 |
| Turnover Rate of Employees Aged Below 30 | % | 1.52 | 0.48 |
| Turnover Rate of Employees in Hong Kong | % | 8.24 | 5.06 |
| Turnover Rate of Female Employees | % | 5.96 | 3.48 |
| Turnover Rate of Male Employees | % | 2.28 | 1.58 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 57 | 373 |
| Number of Work-related Injuries | cases | 31 | 21 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 72 | 83 |
| Percentage of Trained Male Employees | % | 28 | 17 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 2.17 | 1.45 |
| Average Training Hours (General Staff) | hours | 0.78 | 0.24 |
| Average Training Hours (Male) | hours | 2.98 | 1.73 |
| Average Training Hours per Employee | hours | 2.35 | 0.34 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | incidents | 2 | 4 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Complaints Handling Rate | percent | 100 | 100 |
| Number of Complaints Dealt with | cases | 39 | 46 |
| Number of Complaints Resolved on Products and Services | cases | 39 | 46 |
| Number of Products and Service Related Complaints | cases | 39 | 46 |