2020 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions - Electricity emissions | tCO2e | 7102.12 | 6963.04 | 7788.96 | 29 |
| Greenhouse gas emissions - Gasoline consumption and emissions | tCO2e | 180.78 | 162.49 | 110.07 | 29 |
| Greenhouse gas emissions - Natural gas emissions | tCO2e | 332.06 | 322.01 | 294.13 | 29 |
| Greenhouse gas emissions - Per capita emissions | tCO2e | 2.15 | 2.04 | 2.07 | 29 |
| Greenhouse gas emissions - Total emissions | tCO2e | 7614.96 | 7447.54 | 8133.16 | 29 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Hazardous waste - Amount generated per capita | kg/person | 0.18 | 0.09 | 29 |
| Hazardous waste - Total amount generated | tons | 0.2 | 0.1 | 29 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Kitchen waste - Amount generated per capita | kg/person | 41.22 | 47.92 | 33.96 | 29 |
| Kitchen waste - Total amount generated | tons | 55.44 | 55.44 | 39.6 | 29 |
| Other waste - Amount generated per capita | kg/person | 54.28 | 65.69 | 66.04 | 29 |
| Other waste - Total amount generated | tons | 73 | 76 | 77 | 29 |
| Recyclables - Amount generated per capita | kg/person | 8.14 | 10.1 | 10.64 | 29 |
| Recyclables - Total amount generated | tons | 10.95 | 11.68 | 12.41 | 29 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumption (kWh) - Group headquarters | kWh | 403281 | 359689 | 448840 | 28 |
| Electricity consumption (kWh) - PICC Financial Services | kWh | 95747 | 129411 | 91808 | 28 |
| Electricity consumption (kWh) - PICC Health | kWh | 471803 | 577921 | 707781 | 28 |
| Electricity consumption (kWh) - PICC Hong Kong | kWh | 96339 | 111275 | 107750 | 28 |
| Electricity consumption (kWh) - PICC Life | kWh | 1765696 | 1177916 | 1585461 | 28 |
| Electricity consumption (kWh) - PICC P&C | kWh | 5128430 | 5278456 | 5687145 | 28 |
| Electricity consumption per capita (kWh/person) - Group headquarters | kWh/person | 3110.36 | 3849.4 | 28 | |
| Electricity consumption per capita (kWh/person) - PICC Financial Services | kWh/person | 1294.11 | 1162.13 | 28 | |
| Electricity consumption per capita (kWh/person) - PICC Health | kWh/person | 1275.76 | 1601.31 | 28 | |
| Electricity consumption per capita (kWh/person) - PICC Hong Kong | kWh/person | 1766 | 1633 | 28 | |
| Electricity consumption per capita (kWh/person) - PICC Life | kWh/person | 2442.67 | 2067.09 | 28 | |
| Electricity consumption per capita (kWh/person) - PICC P&C | kWh/person | 4107.75 | 4191.88 | 28 | |
| Natural gas (cubic meters) - Group headquarters | cubic meters | 63383 | 61064 | 47478 | 28 |
| Natural gas (cubic meters) - PICC Financial Services | cubic meters | 1063.86 | 28 | ||
| Natural gas (cubic meters) - PICC Health | cubic meters | 15293 | 28 | ||
| Natural gas (cubic meters) - PICC Hong Kong | cubic meters | 1606 | 28 | ||
| Natural gas (cubic meters) - PICC Life | cubic meters | 33425 | 2838 | 28 | |
| Natural gas (cubic meters) - PICC P&C | cubic meters | 54348 | 50945 | 28 | |
| Natural gas consumption per capita (cubic meters/person) - Group headquarters | cubic meters/person | 47.46 | 52.01 | 40.72 | 28 |
| Natural gas consumption per capita (cubic meters/person) - PICC Financial Services | cubic meters/person | 47.55 | 28 | ||
| Natural gas consumption per capita (cubic meters/person) - PICC Health | cubic meters/person | 34.6 | 28 | ||
| Natural gas consumption per capita (cubic meters/person) - PICC Life | cubic meters/person | 29.09 | 28 | ||
| Natural gas consumption per capita (cubic meters/person) - PICC P&C | cubic meters/person | 8.72 | 42.36 | 39.58 | 28 |
| Official vehicle gasoline consumption (liter) - PICC Health | liter | 23392 | 27562 | 15973 | 28 |
| Official vehicle gasoline consumption (liter) - PICC Life | liter | 20168 | 20011 | 15193 | 28 |
| Official vehicle gasoline consumption (liter) - PICC P&C | liter | 29964 | 26620 | 19800 | 28 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (ton) - Group headquarters | ton | 12260 | 11664 | 14346 | 28 |
| Water consumption (ton) - PICC Health | ton | 908 | 3660 | 2463 | 28 |
| Water consumption (ton) - PICC Life | ton | 4739 | 5878 | 7483 | 28 |
| Water consumption (ton) - PICC P&C | ton | 22371 | 21375 | 16547 | 28 |
| Water consumption per capita (ton/person) - Group headquarters | ton/person | 10.08 | 12.3 | 28 | |
| Water consumption per capita (ton/person) - PICC Health | ton/person | 8.08 | 15.01 | 28 | |
| Water consumption per capita (ton/person) - PICC Life | ton/person | 8.36 | 9.75 | 28 | |
| Water consumption per capita (ton/person) - PICC P&C | ton/person | 16.63 | 6.44 | 28 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Academic degree composition of on-the-job employees, Bachelors degree | Person | 107961 | 112254 | 112794 | 24 |
| Academic degree composition of on-the-job employees, College diploma | Person | 66688 | 63989 | 58951 | 24 |
| Academic degree composition of on-the-job employees, Masters degree and above | Person | 8720 | 9338 | 9514 | 24 |
| Academic degree composition of on-the-job employees, Other | Person | 15118 | 13370 | 12235 | 24 |
| Age composition of on-the-job employees, 31-50 | Person | 112174 | 111712 | 121719 | 24 |
| Age composition of on-the-job employees, <31 | Person | 67220 | 61884 | 51108 | 24 |
| Age composition of on-the-job employees, >50 | Person | 19063 | 19955 | 20667 | 24 |
| Gender composition of on-the-job employees, Female | Person | 98376 | 97629 | 93367 | 24 |
| Gender composition of on-the-job employees, Male | Person | 100031 | 101322 | 100127 | 24 |
| National Financial May 1st Labor Awards won by the Group | 2 | 25 | |||
| National Financial May 1st Labor Medals | 8 | 25 | |||
| National Financial Pioneer Collective | 1 | 25 | |||
| Newly recruited employees | persons | 27942 | 17424 | 8580 | 25 |
| Number of dispatched employees | Person | 16936 | 17116 | 15751 | 24 |
| Number of on-the-job employees | Person | 196457 | 189951 | 193467 | 24 |
| Number of sales employees | Person | 813256 | 870032 | 751739 | 24 |
| Retired employees | persons | 2065 | 2120 | 2394 | 25 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Dismissed employees | persons | 347 | 516 | 426 | 25 |
| Employment rate | 14.08% | 8.67% | 4.50% | 25 | |
| Other employee departures | persons | 1785 | 2007 | 2990 | 25 |
| Resigned employees | persons | 12576 | 11209 | 8351 | 25 |
| Turn-over rate | 7.75% | 7.41% | 5.77% | 25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of employees trained in 2020, Company leaders | 100% | 25 | |
| Percentage of employees trained in 2020, Company-level executives | 100% | 25 | |
| Percentage of employees trained in 2020, Department-level managers | 100% | 25 | |
| Percentage of employees trained in 2020, Division-level managers | 100% | 25 | |
| Percentage of employees trained in 2020, Female | 100% | 25 | |
| Percentage of employees trained in 2020, Male | 100% | 25 | |
| Percentage of employees trained in 2020, Personnel from basic job sequence | 100% | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours for employees in 2020, PICC AMC, Company leaders | hour | 80.11 | 25 |
| Average training hours for employees in 2020, PICC AMC, Company-level executives | hour | 113.45 | 25 |
| Average training hours for employees in 2020, PICC AMC, Department-level managers | hour | 157.41 | 25 |
| Average training hours for employees in 2020, PICC AMC, Division-level managers | hour | 207.01 | 25 |
| Average training hours for employees in 2020, PICC AMC, Female | hour | 138.76 | 25 |
| Average training hours for employees in 2020, PICC AMC, Male | hour | 173.87 | 25 |
| Average training hours for employees in 2020, PICC AMC, Personnel from basic job sequence | hour | 174.39 | 25 |
| Average training hours for employees in 2020, PICC Capital, Company leaders | hour | 40 | 25 |
| Average training hours for employees in 2020, PICC Capital, Company-level executives | hour | 40 | 25 |
| Average training hours for employees in 2020, PICC Capital, Department-level managers | hour | 90 | 25 |
| Average training hours for employees in 2020, PICC Capital, Division-level managers | hour | 30 | 25 |
| Average training hours for employees in 2020, PICC Capital, Female | hour | 30 | 25 |
| Average training hours for employees in 2020, PICC Capital, Male | hour | 30 | 25 |
| Average training hours for employees in 2020, PICC Capital, Personnel from basic job sequence | hour | 30 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Company leaders | hour | 93 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Company-level executives | hour | 93 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Department-level managers | hour | 92 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Division-level managers | hour | 92 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Female | hour | 93 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Male | hour | 93 | 25 |
| Average training hours for employees in 2020, PICC Financial Services, Personnel from basic job sequence | hour | 92 | 25 |
| Average training hours for employees in 2020, PICC Group, Company leaders | hour | 132 | 25 |
| Average training hours for employees in 2020, PICC Group, Company-level executives | hour | 124 | 25 |
| Average training hours for employees in 2020, PICC Group, Department-level managers | hour | 112 | 25 |
| Average training hours for employees in 2020, PICC Group, Division-level managers | hour | 132 | 25 |
| Average training hours for employees in 2020, PICC Group, Female | hour | 116 | 25 |
| Average training hours for employees in 2020, PICC Group, Male | hour | 116 | 25 |
| Average training hours for employees in 2020, PICC Group, Personnel from basic job sequence | hour | 119 | 25 |
| Average training hours for employees in 2020, PICC Health, Company leaders | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Health, Company-level executives | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Health, Department-level managers | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Health, Division-level managers | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Health, Female | hour | 83.1 | 25 |
| Average training hours for employees in 2020, PICC Health, Male | hour | 83.1 | 25 |
| Average training hours for employees in 2020, PICC Health, Personnel from basic job sequence | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Company leaders | hour | 24.37 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Company-level executives | hour | 21.7 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Department-level managers | hour | 21.7 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Division-level managers | hour | 21.7 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Female | hour | 21.7 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Male | hour | 21.7 | 25 |
| Average training hours for employees in 2020, PICC Hong Kong, Personnel from basic job sequence | hour | 21.7 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Company leaders | hour | 108 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Company-level executives | hour | 108 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Department-level managers | hour | 97 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Division-level managers | hour | 50 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Female | hour | 45 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Male | hour | 57 | 25 |
| Average training hours for employees in 2020, PICC Investment Holding, Personnel from basic job sequence | hour | 56 | 25 |
| Average training hours for employees in 2020, PICC Life, Company leaders | hour | 85.5 | 25 |
| Average training hours for employees in 2020, PICC Life, Company-level executives | hour | 115 | 25 |
| Average training hours for employees in 2020, PICC Life, Department-level managers | hour | 75 | 25 |
| Average training hours for employees in 2020, PICC Life, Division-level managers | hour | 85 | 25 |
| Average training hours for employees in 2020, PICC Life, Female | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Life, Male | hour | 120 | 25 |
| Average training hours for employees in 2020, PICC Life, Personnel from basic job sequence | hour | 85 | 25 |
| Average training hours for employees in 2020, PICC P&C, Company leaders | hour | 145.14 | 25 |
| Average training hours for employees in 2020, PICC P&C, Company-level executives | hour | 139.1 | 25 |
| Average training hours for employees in 2020, PICC P&C, Department-level managers | hour | 112.75 | 25 |
| Average training hours for employees in 2020, PICC P&C, Division-level managers | hour | 129.7 | 25 |
| Average training hours for employees in 2020, PICC P&C, Female | hour | 121.9 | 25 |
| Average training hours for employees in 2020, PICC P&C, Male | hour | 122.6 | 25 |
| Average training hours for employees in 2020, PICC P&C, Personnel from basic job sequence | hour | 111.9 | 25 |
| Average training hours for employees in 2020, PICC Pension, Company leaders | hour | 100 | 25 |
| Average training hours for employees in 2020, PICC Pension, Company-level executives | hour | 100 | 25 |
| Average training hours for employees in 2020, PICC Pension, Department-level managers | hour | 80 | 25 |
| Average training hours for employees in 2020, PICC Pension, Division-level managers | hour | 80 | 25 |
| Average training hours for employees in 2020, PICC Pension, Female | hour | 60 | 25 |
| Average training hours for employees in 2020, PICC Pension, Male | hour | 80 | 25 |
| Average training hours for employees in 2020, PICC Pension, Personnel from basic job sequence | hour | 80 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Company leaders | hour | 105 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Company-level executives | hour | 105 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Department-level managers | hour | 100 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Division-level managers | hour | 49 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Female | hour | 60 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Male | hour | 60 | 25 |
| Average training hours for employees in 2020, PICC Reinsurance, Personnel from basic job sequence | hour | 49 | 25 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Downloads of electronic policies - PICC Health | 10000 policies | 1157 | 2417 | 3478 | 29 |
| Downloads of electronic policies - PICC Life | 10000 policies | 1926 | 2294 | 1394 | 29 |
| Downloads of electronic policies - PICC P&C | 10000 policies | 3801 | 12553 | 19743 | 29 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| GHG Emissions from Natural Gas | tCO2e | 332.06 | 322.01 | 294.13 |
| GHG Emissions from Purchased Electricity | tCO2e | 7102.12 | 6963.04 | 7788.96 |
| Mobile Combustion Emissions | tCO2e | 180.78 | 162.49 | 110.07 |
| Total GHG Emissions | tCO2e | 7614.96 | 7447.54 | 8133.16 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Hazardous Waste | tons | 0.2 | 0.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 128.39 | 143.12 | 129.01 |
| Non-Hazardous Waste (Kitchen Waste) | tons | 55.44 | 55.44 | 39.6 |
| Non-Hazardous Waste Recycled | tons | 10.95 | 11.68 | 12.41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Gasoline Consumption | liter | 73524 | 74193 | 50966 |
| Grid Electricity Consumption | kWh | 6262296 | 7319668 | 7991785 |
| Natural Gas Consumption | cubic meters | 96808 | 115412 | 117223.86 |
| Purchased Electricity | kWh | 6262296 | 7319668 | 7991785 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | ton | 40278 | 42577 | 40839 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 107961 | 112254 | 112794 |
| Number of Employees Aged 30-50 | Person | 112174 | 111712 | 121719 |
| Number of Employees Aged Above 50 | Person | 19063 | 19955 | 20667 |
| Number of Employees Aged Below 30 | Person | 67220 | 61884 | 51108 |
| Number of Female Employees | Person | 98376 | 97629 | 93367 |
| Number of Male Employees | Person | 100031 | 101322 | 100127 |
| Number of Master's Degree Employees | Person | 8720 | 9338 | 9514 |
| Number of New Employees | Person | 27942 | 17424 | 8580 |
| Number of Total Employees | Person | 196457 | 189951 | 193467 |
| Percentage of Employees Aged 30-50 | % | 57.12 | 58.81 | 62.93 |
| Percentage of Employees Aged Above 50 | % | 9.71 | 10.5 | 10.68 |
| Percentage of Employees Aged Below 30 | % | 34.22 | 32.58 | 26.42 |
| Percentage of Female Employees | % | 50.08 | 51.41 | 48.26 |
| Percentage of Male Employees | % | 50.92 | 53.37 | 51.74 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 7.75 | 7.41 | 5.77 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Executive Employees | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hour | 138.76 |
| Average Training Hours (General Staff) | hour | 111.9 |
| Average Training Hours (Male) | hour | 173.87 |
| Average Training Hours (Middle Management) | hour | 100 |
| Average Training Hours (Senior Management) | hour | 105 |