2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| China carbon emission intensity reduction per unit of GDP compared to 2005 | 40%-45% | 5 | ||
| Greenhouse gas emissions Scope 1 (tCO2e) Changchun | tCO2e | 797 | 18 | |
| Greenhouse gas emissions Scope 1 (tCO2e) Jinzhou | tCO2e | 220751 | 32011 | 18 |
| Greenhouse gas emissions Scope 1 (tCO2e) Total | tCO2e | 220751 | 32808 | 18 |
| Greenhouse gas emissions Scope 2 (tCO2e) Jinzhou | tCO2e | 3557 | 18 | |
| Greenhouse gas emissions Scope 2 (tCO2e) Total | tCO2e | 3557 | 18 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Hazardous waste produced | N/A | 19 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Non-hazardous waste produced - Cardboard (Changchun) | metric tonne | 5 | 19 |
| Non-hazardous waste produced - Cardboard (Shanghai) | metric tonne | 17 | 19 |
| Non-hazardous waste produced - Cardboard (Total) | metric tonne | 22 | 19 |
| Non-hazardous waste produced - Food waste (Changchun) | metric tonne | 1 | 19 |
| Non-hazardous waste produced - Food waste (Jinzhou) | metric tonne | 1 | 19 |
| Non-hazardous waste produced - Food waste (Shanghai) | metric tonne | 2 | 19 |
| Non-hazardous waste produced - Food waste (Total) | metric tonne | 4 | 19 |
| Non-hazardous waste produced - Plastics (Jinzhou) | metric tonne | 2 | 19 |
| Non-hazardous waste produced - Plastics (Shanghai) | metric tonne | 11 | 19 |
| Non-hazardous waste produced - Plastics (Total) | metric tonne | 13 | 19 |
| Non-hazardous waste produced - Scrap metal (Shanghai) | metric tonne | 24 | 19 |
| Non-hazardous waste produced - Scrap metal (Total) | metric tonne | 24 | 19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Proportion of non-petrochemical energy in China | 15% | 5 | ||
| Total coal consumption | 000 metric tonne | 132 | 21 | 21 |
| Total coal consumption (all production) | 000 metric tonne | 132 | 21 | 24 |
| Total coal consumption (upstream production) | 000 metric tonne | 132 | 21 | 24 |
| Total electricity consumption | 000 kwh | 100744 | 20873 | 21 |
| Total electricity consumption (all production) | 000 kwh | 100 | 20873 | 24 |
| Total electricity consumption (downstream production) | 000 kwh | 17 | 8211 | 24 |
| Total electricity consumption (upstream production) | 000 kwh | 83 | 12662 | 24 |
| Total steam consumption | 000 metric tonne | 822 | 207 | 21 |
| Total steam consumption (all production) | 000 metric tonne | 822 | 207 | 24 |
| Total steam consumption (downstream production) | 000 metric tonne | 207 | 121 | 24 |
| Total steam consumption (upstream production) | 000 metric tonne | 615 | 86 | 24 |
| Unit coal consumption per metric tonne product produced | metric tonne | 0.17 | 0.1 | 24 |
| Unit electricity consumption per metric tonne product produced | kwh | 133.3 | 105.03 | 24 |
| Unit steam consumption per metric tonne product produced | metric tonne | 1.09 | 1.04 | 24 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total water consumption | 000 metric tonne | 1975 | 715 | 21 |
| Total water consumption (all production) | 000 metric tonne | 1975 | 715 | 24 |
| Total water consumption (downstream production) | 000 metric tonne | 689 | 404 | 24 |
| Total water consumption (upstream production) | 000 metric tonne | 1286 | 311 | 24 |
| Unit water consumption per metric tonne product produced | metric tonne | 2.61 | 3.6 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employees aged 18-19 | % | 0* | 0* | 7 |
| Employees aged 20-29 | % | 29 | 30 | 7 |
| Employees aged 30-39 | % | 41 | 42 | 7 |
| Employees aged 40-49 | % | 18 | 17 | 7 |
| Employees aged 50 or above | % | 12 | 11 | 7 |
| Employees in Changchun | % | 56 | 46 | 7 |
| Employees in Hong Kong | % | 1 | 1 | 7 |
| Employees in Jinzhou | % | 20 | 26 | 7 |
| Employees in Shanghai | % | 23 | 27 | 7 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 14 | 24 | 7 |
| Female employee turnover as % of total turnover | % | 31 | 21 | 7 |
| Male employee turnover as % of total turnover | % | 69 | 79 | 7 |
| Temporary employees as % of total turnover staff | % | 38 | 70 | 7 |
| Total No. of Turnover Staff - Changchun | 13 | 28 | 8 | |
| Total No. of Turnover Staff - Hong Kong | 1 | 1 | 8 | |
| Total No. of Turnover Staff - Jinzhou | 124 | 209 | 8 | |
| Total No. of Turnover Staff - Shanghai | 47 | 40 | 8 | |
| Total No. of Turnover Staff - Total | 185 | 278 | 8 | |
| Total No. of Turnover Staff by Age - 18-19 | 1 | 8 | ||
| Total No. of Turnover Staff by Age - 20-29 | 37 | 25 | 8 | |
| Total No. of Turnover Staff by Age - 30-39 | 49 | 54 | 8 | |
| Total No. of Turnover Staff by Age - 40-49 | 46 | 86 | 8 | |
| Total No. of Turnover Staff by Age - 50 or above | 52 | 113 | 8 | |
| Total No. of Turnover Staff by Age - Total | 185 | 278 | 8 | |
| Turnover Rate - Changchun | % | 5% | 10% | 8 |
| Turnover Rate - Hong Kong | % | 14% | 14% | 8 |
| Turnover Rate - Jinzhou | % | 16% | 34% | 8 |
| Turnover Rate - Shanghai | % | 16% | 15% | 8 |
| Turnover Rate - Total | % | 14% | 24% | 8 |
| Turnover Rate by Age - 18-19 | % | 1% | 0% | 8 |
| Turnover Rate by Age - 20-29 | % | 20% | 9% | 8 |
| Turnover Rate by Age - 30-39 | % | 26% | 19% | 8 |
| Turnover Rate by Age - 40-49 | % | 25% | 31% | 8 |
| Turnover Rate by Age - 50 or above | % | 28% | 41% | 8 |
| Turnover Rate by Age - Total | % | 100% | 100% | 8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of work-related accidents cases, Careless Mistakes, Jinzhou | cases | 3 | 11 | |
| Number of work-related accidents cases, Manipulating Equipment, Changchun | cases | 1 | 11 | |
| Number of work-related accidents cases, Slippery Surfaces, Jinzhou | cases | 1 | 11 | |
| Number of work-related accidents cases, Slippery Surfaces, Shanghai | cases | 1 | 11 | |
| Total number of work-related accidents cases, Changchun | cases | 1 | 11 | |
| Total number of work-related accidents cases, Group | cases | 6 | 11 | |
| Total number of work-related accidents cases, Jinzhou | cases | 4 | 11 | |
| Total number of work-related accidents cases, Shanghai | cases | 1 | 11 | |
| Work-related accidents - Shanghai - Manipulating Equipment (Cases) | 1 | 10 | ||
| Work-related accidents - Shanghai - Others (Cases) | 1 | 10 | ||
| Work-related accidents - Shanghai - Total (Cases) | 2 | 10 | ||
| Work-related accidents - Total (Cases) | 2 | 10 | ||
| Work-related accidents - Total - Manipulating Equipment (Cases) | 1 | 10 | ||
| Work-related accidents - Total - Others (Cases) | 1 | 10 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of lost days, Careless Mistakes, Jinzhou | days | 96 | 11 | |
| Number of lost days, Manipulating Equipment, Changchun | days | 5 | 11 | |
| Number of lost days, Slippery Surfaces, Jinzhou | days | 32 | 11 | |
| Number of lost days, Slippery Surfaces, Shanghai | days | 120 | 11 | |
| Total number of lost days, Changchun | days | 5 | 11 | |
| Total number of lost days, Group | days | 253 | 11 | |
| Total number of lost days, Jinzhou | days | 128 | 11 | |
| Total number of lost days, Shanghai | days | 120 | 11 | |
| Work-related accidents - Shanghai - Manipulating Equipment (Lost Days) | days | 40 | 10 | |
| Work-related accidents - Shanghai - Others (Lost Days) | days | 157 | 10 | |
| Work-related accidents - Shanghai - Total (Lost Days) | days | 197 | 10 | |
| Work-related accidents - Total (Lost Days) | days | 197 | 10 | |
| Work-related accidents - Total - Manipulating Equipment (Lost Days) | days | 40 | 10 | |
| Work-related accidents - Total - Others (Lost Days) | days | 157 | 10 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Percentage of Managerial Grade or Above Staff in Hong Kong that Received Training (Average) | % | 100 | 100 | 14 |
| Percentage of Managerial Grade or Above Staff in Hong Kong that Received Training (Female) | % | N/A | N/A | 14 |
| Percentage of Managerial Grade or Above Staff in Hong Kong that Received Training (Male) | % | 100 | 100 | 14 |
| Percentage of Ordinary Staff in Hong Kong that Received Training (Female) | % | 100% | 83 | 14 |
| Percentage of Ordinary Staff in Hong Kong that Received Training (Male) | % | N/A | N/A | 14 |
| Percentage of managerial grade or above staff in the PRC that received training (Average) | 95% | 100% | 13 | |
| Percentage of managerial grade or above staff in the PRC that received training (Female) | 94% | 100% | 13 | |
| Percentage of managerial grade or above staff in the PRC that received training (Male) | 95% | 100% | 13 | |
| Percentage of ordinary staff in the PRC that received training (Female) | 94% | 96% | 12 | |
| Percentage of ordinary staff in the PRC that received training (Male) | 95% | 98% | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average Hours of Training Received by Managerial Grade or Above Staff in Hong Kong (Average) | hours | 10.8 | 10 | 14 |
| Average Hours of Training Received by Managerial Grade or Above Staff in Hong Kong (Female) | hours | N/A | N/A | 14 |
| Average Hours of Training Received by Managerial Grade or Above Staff in Hong Kong (Male) | hours | 10.8 | 10 | 14 |
| Average hours of training received by managerial grade or above staff in the PRC (Average) | hours | 12.2 | 14 | 13 |
| Average hours of training received by managerial grade or above staff in the PRC (Female) | hours | 12 | 13.5 | 13 |
| Average hours of training received by managerial grade or above staff in the PRC (Male) | hours | 12.4 | 14.5 | 13 |
| Average hours of training received by ordinary staff in Hong Kong (Average) | hours | 53 | 43 | 13 |
| Average hours of training received by ordinary staff in Hong Kong (Female) | hours | 53 | 43 | 13 |
| Average hours of training received by ordinary staff in Hong Kong (Male) | hours | N/A | N/A | 13 |
| Average hours of training received by ordinary staff in the PRC (Average) | hours | 12.5 | 15.5 | 12 |
| Average hours of training received by ordinary staff in the PRC (Female) | hours | 12.3 | 15.7 | 12 |
| Average hours of training received by ordinary staff in the PRC (Male) | hours | 12.5 | 15.5 | 12 |
| Percentage of Ordinary Staff in Hong Kong that Received Training (Average) | % | 100% | 83 | 14 |
| Percentage of ordinary staff in the PRC that received training (Average) | 95% | 98% | 12 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of suppliers for logistics in Changchun | 8 | 8 | 33 | |
| Number of suppliers for logistics in Jinzhou | 7 | 3 | 33 | |
| Number of suppliers for logistics in Shanghai | 6 | 6 | 33 | |
| Number of suppliers for machinery in Changchun | 38 | 34 | 33 | |
| Number of suppliers for machinery in Jinzhou | 7 | 9 | 33 | |
| Number of suppliers for machinery in Shanghai | 6 | 33 | ||
| Number of suppliers for others in Changchun | 5 | 8 | 33 | |
| Number of suppliers for others in Jinzhou | 14 | 33 | ||
| Number of suppliers for others in Shanghai | 3 | 5 | 33 | |
| Number of suppliers for packaging materials in Changchun | 7 | 6 | 33 | |
| Number of suppliers for packaging materials in Jinzhou | 3 | 2 | 33 | |
| Number of suppliers for packaging materials in Shanghai | 8 | 7 | 33 | |
| Number of suppliers for raw materials in Changchun | 15 | 14 | 33 | |
| Number of suppliers for raw materials in Jinzhou | 8 | 2 | 33 | |
| Number of suppliers for raw materials in Shanghai | 22 | 19 | 33 | |
| Number of suppliers for utilities in Changchun | 1 | 1 | 33 | |
| Number of suppliers for utilities in Jinzhou | 4 | 4 | 33 | |
| Number of suppliers for utilities in Shanghai | 3 | 3 | 33 | |
| Number of suppliers in Eastern China (Logistics) | 6 | 3 | 34 | |
| Number of suppliers in Eastern China (Machinery) | 24 | 13 | 34 | |
| Number of suppliers in Eastern China (Others) | 3 | 8 | 34 | |
| Number of suppliers in Eastern China (Packaging Materials) | 11 | 9 | 34 | |
| Number of suppliers in Eastern China (Raw Materials) | 16 | 13 | 34 | |
| Number of suppliers in Eastern China (Utilities) | 3 | 3 | 34 | |
| Number of suppliers in Northeast China (Logistics) | 15 | 9 | 34 | |
| Number of suppliers in Northeast China (Machinery) | 15 | 19 | 34 | |
| Number of suppliers in Northeast China (Others) | 4 | 21 | 34 | |
| Number of suppliers in Northeast China (Packaging Materials) | 6 | 6 | 34 | |
| Number of suppliers in Northeast China (Raw Materials) | 21 | 13 | 34 | |
| Number of suppliers in Northeast China (Utilities) | 5 | 5 | 34 | |
| Number of suppliers in Northern China (Machinery) | 6 | 6 | 34 | |
| Number of suppliers in Northern China (Packaging Materials) | 1 | 34 | ||
| Number of suppliers in Northern China (Raw Materials) | 6 | 7 | 34 | |
| Number of suppliers in Other regions (Machinery) | 4 | 5 | 34 | |
| Number of suppliers in Other regions (Raw Materials) | 2 | 34 | ||
| Total number of suppliers by category (Logistics) | 21 | 17 | 34 | |
| Total number of suppliers by category (Machinery) | 49 | 43 | 34 | |
| Total number of suppliers by category (Others) | 7 | 27 | 34 | |
| Total number of suppliers by category (Packaging Materials) | 18 | 15 | 34 | |
| Total number of suppliers by category (Raw Materials) | 45 | 33 | 34 | |
| Total number of suppliers by category (Utilities) | 8 | 8 | 34 | |
| Total number of suppliers by location | 148 | 145 | 33, 34 | |
| Total number of suppliers for logistics | 21 | 17 | 33 | |
| Total number of suppliers for machinery | 51 | 43 | 33 | |
| Total number of suppliers for others | 8 | 27 | 33 | |
| Total number of suppliers for packaging materials | 18 | 15 | 33 | |
| Total number of suppliers for raw materials | 45 | 35 | 33 | |
| Total number of suppliers for utilities | 8 | 8 | 33 | |
| Total number of suppliers in Changchun | 74 | 71 | 33 | |
| Total number of suppliers in Eastern China | 63 | 52 | 34 | |
| Total number of suppliers in Jinzhou | 29 | 34 | 33 | |
| Total number of suppliers in Northeast China | 66 | 73 | 34 | |
| Total number of suppliers in Northern China | 13 | 13 | 34 | |
| Total number of suppliers in Other regions | 6 | 5 | 34 | |
| Total number of suppliers in Shanghai | 48 | 40 | 33 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Product return cases - Packaging - Shanghai | 1 | 39 | |
| Total product return cases - 2019 | 1 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Amount of products involved in customer complaint cases (Changchun, Product Quality) | metric tonne | 1 | 40 | |
| Amount of products involved in customer complaint cases (Jinzhou, Packaging) | metric tonne | 1 | 40 | |
| Amount of products involved in customer complaint cases (Jinzhou, Product Quality) | metric tonne | 473 | 32 | 40 |
| Amount of products involved in customer complaint cases (Jinzhou, Quantity) | metric tonne | 1 | 40 | |
| Amount of products involved in customer complaint cases (Shanghai, Others) | metric tonne | 10 | 40 | |
| Amount of products involved in customer complaint cases (Shanghai, Packaging) | metric tonne | 139 | 40 | |
| Amount of products involved in customer complaint cases (Shanghai, Product Quality) | metric tonne | 8 | 76 | 40 |
| Amount of products involved in customer complaint cases (Shanghai, Quantity) | metric tonne | 1 | 40 | |
| Amount of products involved in product return cases (Shanghai, Others) | metric tonne | 10 | 40 | |
| Customer complaint cases - Packaging - Jinzhou | 1 | 2 | 39 | |
| Customer complaint cases - Packaging - Shanghai | 2 | 39 | ||
| Customer complaint cases - Product Quality - Changchun | 2 | 39 | ||
| Customer complaint cases - Product Quality - Jinzhou | 8 | 2 | 39 | |
| Customer complaint cases - Product Quality - Shanghai | 3 | 7 | 39 | |
| Customer complaint cases - Quantity - Jinzhou | 1 | 39 | ||
| Customer complaint cases - Quantity - Shanghai | 1 | 1 | 39 | |
| Percentage of customer complaint cases (of sales orders processed) | 0.06% | 0.08% | 39 | |
| Percentage of product return cases (of sales orders processed) | 0.01% | 0.01% | 39 | |
| Percentage of volume involved in customer complaint cases over total sales volume | % | 0.09 | 0.05 | 40 |
| Total amount of products involved in customer complaint cases (Changchun) | metric tonne | 1 | 40 | |
| Total amount of products involved in customer complaint cases (Jinzhou) | metric tonne | 473 | 34 | 40 |
| Total amount of products involved in customer complaint cases (Shanghai) | metric tonne | 157 | 77 | 40 |
| Total amount of products involved in customer complaint cases (all locations) | metric tonne | 631 | 111 | 40 |
| Total amount of products involved in product return cases (Shanghai) | metric tonne | 10 | 40 | |
| Total amount of products involved in product return cases (all locations) | metric tonne | 10 | 40 | |
| Total customer complaint cases - 2019 | 17 | 39 | ||
| Total customer complaint cases - 2020 | 13 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 220751 | 32808 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 3557 | |
| Total GHG Emissions | tCO2e | 220751 | 36365 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | None |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | metric tonne | 4 |
| Paper Waste | metric tonne | 22 |
| Plastic Waste | metric tonne | 13 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct Energy Intensity (By Unit Product) | metric tonne coal/metric tonne product | 0.17 | 0.1 |
| Fossil Fuel Consumption | metric tonne (coal) | 132000 | 21000 |
| Percentage of Renewable Energy Consumption | % | 15 | |
| Purchased Electricity | kwh | 100744000 | 20873000 |
| Purchased Steam | metric tonne | 822000 | 207000 |
| Total Electricity Consumption Intensity (By Unit Product) | kwh/metric tonne product | 133.3 | 105.03 |
| Total Indirect Energy Consumption | kwh | 100744000 | 20873000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | metric tonne | 1975000 | 715000 |
| Water Consumption in Production and Operation | metric tonne | 1975000 | 715000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 59 | 59 |
| Percentage of Employees Aged Above 50 | % | 12 | 11 |
| Percentage of Employees Aged Below 30 | % | 29 | 30 |
| Percentage of Employees in Hong Kong | % | 1 | 1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 51 | 69 |
| Turnover Rate of Employees Aged Above 50 | % | 28 | 22 |
| Turnover Rate of Employees Aged Below 30 | % | 21 | 9 |
| Turnover Rate of Employees in Hong Kong | % | 14 | 14 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 14 | 24 |
| Turnover Rate of Employees in Mainland China | % | 14 | 24 |
| Turnover Rate of Female Employees | % | 4.34 | 5.04 |
| Turnover Rate of Male Employees | % | 9.66 | 18.96 |
| Turnover Rate of Temporary Workers | % | 38 | 70 |
| Turnover Rate of Total Employees | % | 14 | 24 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 253 | 197 |
| Lost Days Due to Work-related Injuries (Mainland China) | days | 253 | 197 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Trained Hong Kong Employees | % | 100 | 100 |
| Percentage of Trained Mainland China Employees | % | 95 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 12.3 | 15.7 |
| Average Training Hours (General Employees) | hours | 12.5 | 43 |
| Average Training Hours (Hong Kong Employees) | hours | 10.8 | 43 |
| Average Training Hours (Mainland China Employees) | hours | 12.5 | 14 |
| Average Training Hours (Male) | hours | 12.5 | 15.5 |
| Average Training Hours (Senior Management) | hours | 12.2 | 14.5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Suppliers in East China | 63 | 52 | |
| Number of Suppliers in North China | 13 | 13 | |
| Number of Suppliers in Northeast China | 66 | 73 | |
| Number of Total Suppliers | 148 | 145 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | cases | 1 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Complaint Growth Rate | % | -23.53 | |
| Number of Product Quality Complaints | 13 | 9 | |
| Total Number of Customer Complaints | 17 | 13 |