ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2012 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Club Med - Percentage of Villages evaluated for noise by an external expert | 43% | 50 | ||||
| Club Med - Percentage of Villages with a decibel meter | 38% | 50 | ||||
| Club Med - Percentage of Villages with equipment using CFC (chlorofluorocarbon) gases | 68% | 36% | 17% | 50 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Greenhouse Gas Emission Intensity (by bed capacity) | kg carbon dioxide equivalent/bed | 17.63 | 22.2 | 45 |
| Greenhouse Gas Emission Intensity (by revenue) | kg carbon dioxide equivalent/RMB10000 revenue | 134.36 | 234.24 | 45 |
| Scope 1 Greenhouse Gas Emissions | Tons of carbon dioxide equivalent | 62439 | 37855 | 45 |
| Scope 2 Greenhouse Gas Emissions | Tons of carbon dioxide equivalent | 170585 | 127456 | 45 |
| Total Greenhouse Gas Emissions | Tons of carbon dioxide equivalent | 232944 | 165311 | 45 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Coverage rate of residual waste quantity reporting (percentage of number of hotel days) | % | 44% | 48 | |
| Hazardous waste of Atlantis Sanya - Weight | metric ton | 0.05 | 50 | |
| Hazardous waste of Club Med - Coverage | 14% | 17% | 50 | |
| Hazardous waste of Club Med - Density | kg per HDF | 0.56 | 0.37 | 50 |
| Hazardous waste of Club Med - Weight | metric ton | 933 | 359 | 50 |
| Resort reported residual waste quantity per hotel day | kg/HT | 1.2 | 48 | |
| Waste cooking oil of Atlantis Sanya | Metric ton | 301 | 250 | 49 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average amount of recycled waste per hotel day | kg/HT | 1.4 | 48 | |
| Biodegradable waste of Club Med | Metric ton | 1441 | 405 | 49 |
| Biodegradable waste of Club Med coverage | 41% | 40% | 49 | |
| Biodegradable waste of Club Med density | kg/per HDP | 0.302 | 0.613 | 49 |
| Cardboard waste of Club Med | Metric ton | 2967 | 2500 | 49 |
| Cardboard waste of Club Med coverage | 55% | 56% | 49 | |
| Cardboard waste of Club Med density | kg/per HDP | 0.459 | 0.768 | 49 |
| Coverage rate of recycled waste reporting (percentage of number of hotel days) | % | 69% | 48 | |
| Dry Waste (packaging, plastic, metal) of Club Med | Metric ton | 4177 | 3042 | 49 |
| Dry Waste (packaging, plastic, metal) of Club Med coverage | 60% | 58% | 49 | |
| Dry Waste (packaging, plastic, metal) of Club Med density | kg/per HDP | 0.599 | 0.9 | 49 |
| Glass waste of Club Med | Metric ton | 1171 | 801 | 49 |
| Glass waste of Club Med coverage | 93% | 85% | 49 | |
| Glass waste of Club Med density | kg/per HDP | 0.108 | 0.163 | 49 |
| Kitchen waste of Atlantis Sanya | Metric ton | 1770 | 1371 | 49 |
| Other waste of Atlantis Sanya | Metric ton | 1278 | 2306 | 49 |
| Paper waste of Club Med | Metric ton | 919 | 430 | 49 |
| Paper waste of Club Med coverage | 22% | 25% | 49 | |
| Paper waste of Club Med density | kg/per HDP | 0.359 | 0.298 | 49 |
| Porcelain waste of Club Med | Metric ton | 118 | 108 | 49 |
| Porcelain waste of Club Med coverage | 8% | 9% | 49 | |
| Porcelain waste of Club Med density | kg/per HDP | 0.122 | 0.007 | 49 |
| Scrap metals of Atlantis Sanya | Metric ton | 6 | 14 | 49 |
| Total kitchen detergent consumption decrease at Atlantis Sanya compared with 2019 | 17% | 6 | ||
| Unsorted waste of Club Med | Metric ton | 6381 | 3115 | 49 |
| Unsorted waste of Club Med coverage | 46% | 45% | 49 | |
| Unsorted waste of Club Med density | kg/per HDP | 1.2 | 1.209 | 49 |
| Waste cooking oil of Club Med | Metric ton | 3799 | 4037 | 49 |
| Waste cooking oil of Club Med coverage | 53% | 56% | 49 | |
| Waste cooking oil of Club Med density | kg/per HDP | 0.609 | 1.248 | 49 |
| Waste glass of Atlantis Sanya | Metric ton | 26 | 17 | 49 |
| Waste paper of Atlantis Sanya | Metric ton | 35 | 29 | 49 |
| Waste plastic of Club Med | Metric ton | 1629 | 386 | 49 |
| Waste plastic of Club Med coverage | 17% | 19% | 49 | |
| Waste plastic of Club Med density | kg/per HDP | 0.778 | 0.371 | 49 |
| Waste plastics of Atlantis Sanya | Metric ton | 24 | 18 | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity of the Direct + Indirect Energy (by bed capacity) | kWh/room | 39.61 | 49.79 | 45 |
| Comprehensive Energy Consumption Intensity of the Direct + Indirect Energy (by occupied rooms) | kWh/room | 133.35 | 207.03 | 45 |
| Comprehensive Energy Consumption Intensity of the Direct + Indirect Energy (by revenue) | kWh/RMB10000 revenue | 301.84 | 525.11 | 45 |
| Comprehensive Energy Consumption of the Direct + Indirect Energy | MWh | 523299 | 370741 | 45 |
| Daily hot water production under good sunshine condition at Atlantis Sanya | tons | 100 | 44 | |
| Diesel (Direct Energy) | kg | 51132 | 72776 | 45 |
| Domestic Fuel Oil (Direct Energy) | Litre | 5619484 | 3182306 | 45 |
| Energy Consumption of the Direct energy | MWh | 168659 | 107631 | 45 |
| Energy Consumption of the Indirect energy | MWh | 354640 | 263110 | 45 |
| Expected daily natural gas savings from energy-saving renovation of hot water boilers at Atlantis Sanya | cubic meters | 800 | 44 | |
| Gasoline (Direct Energy) | kg | 15924 | 15936 | 45 |
| Heavy fuel oil (Direct Energy) | kg | 20 | 50 | 45 |
| Liquefied Natural Gas (Direct Energy) | kg | 1416863 | 1149146 | 45 |
| Liquefied Petroleum Gas (Direct Energy) | kg | 3061040 | 1411959 | 45 |
| Natural Gas (Direct Energy) | m³ | 4328533 | 3673278 | 45 |
| Photovoltaic Power (self-used) (Indirect Energy) | kWh | 954385 | 1715000 | 45 |
| Purchased Electricity (Direct Energy) | kWh | 3793444 | 3438000 | 45 |
| Purchased Electricity (Indirect Energy) | kWh | 350846702 | 257392859 | 45 |
| Renewable energy consumption in purchased Electricity (Indirect Energy) | kWh | 416378 | 31821000 | 45 |
| Solar energy portion of total consumption for Club Med Punta Cana (Dominican Republic) | % | 25 | 44 | |
| Total consumption of boiler and kitchen decrease at Atlantis Sanya compared with 2019 | % | 17 | 44 | |
| Total electricity consumption decrease at Atlantis Sanya compared with 2019 | % | 6.94 | 6, 44 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Drinking Water Consumption | m³ | 139816 | 135800 | 47 |
| Groundwater Consumption | m³ | 2865494 | 1989910 | 47 |
| Municipal Water Consumption | m³ | 5507865 | 3692260 | 47 |
| Purchased Recycled Water Consumption | m³ | 74960 | 32864 | 47 |
| Seawater Consumption | m³ | 5126000 | 4380000 | 47 |
| Surface Water Consumption | m³ | 435999 | 344464 | 47 |
| Total Water Resources Consumption | m³ | 14434227 | 10537334 | 47 |
| Total water consumption decrease at Atlantis Sanya compared with 2019 | 18.3% | 6 | ||
| Water Consumption Intensity (by bed capacity) | m³/bed | 0.69 | 0.83 | 47 |
| Water Consumption Intensity (by revenue) | m³/RMB10000 revenue | 5.29 | 14.92 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Annual energy cost decrease at Atlantis Sanya compared with 2019 | % | 17.8 | 6, 44 |
| Expected annual electricity savings from LED lamp replacement for Ambassador Lagoon | kWh | 60000 | 44 |
| Number of metal halide lamps replaced with LED lamps for Ambassador Lagoon water surface lighting | 48 | 44 | |
| Total gas consumption decrease at Atlantis Sanya compared with 2019 | % | 3.3% | 6, 44 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Certificate of Green Hotel Award | Certificate of Green Hotel Award | 14 | ||
| Number of management systems released as at 31 December 2020 | 22 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of employees classified by age: 18-30 | 4452 | 28 | |
| Number of employees classified by age: 31-40 | 3610 | 28 | |
| Number of employees classified by age: 41-50 | 2574 | 28 | |
| Number of employees classified by age: 51 and above | 2313 | 28 | |
| Number of employees classified by gender: Female | 5153 | 28 | |
| Number of employees classified by gender: Male | 7797 | 28 | |
| Number of employees classified by rank: Grassroots employees | 11027 | 28 | |
| Number of employees classified by rank: Middle-level managers | 1722 | 28 | |
| Number of employees classified by rank: Senior-level managers | 200 | 28 | |
| Number of employees classified by region: Africa | 1518 | 28 | |
| Number of employees classified by region: Asia | 4191 | 28 | |
| Number of employees classified by region: Europe | 4829 | 28 | |
| Number of employees classified by region: North America | 784 | 28 | |
| Number of employees classified by region: Oceania | 946 | 28 | |
| Number of employees classified by region: South America | 681 | 28 | |
| Total number of employees | 12949 | 28 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lijiang Mediterranean International Resort Project safety construction days | days | 740 | 46 |
| Lijiang Mediterranean International Resort Project safety inspections | 110 | 46 | |
| Number of pandemic prevention and control health inspection audits in China resorts | 72 | 6 | |
| Taicang FOULDAY Town rectification completion rate | 100% | 46 | |
| Taicang FOULDAY Town safety construction days | days | 695 | 46 |
| Taicang FOULDAY Town safety inspections | 138 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019-2020 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Annual Gourmet Landmark | Annual Gourmet Landmark | 14 | |||
| Atlantis Sanya Ctrip score | points | 4.6 | 4.8 | 25 | |
| Atlantis Sanya number of Ctrip user comments | comments | 25835 | 25 | ||
| Average score of pandemic prevention and control health inspection audits in China resorts | 93 | 6 | |||
| Chongqing Albion Gold Buddha Mountain Resort newly opened hotel Ctrip score | points | 4.9 | 25 | ||
| Club Med Shanghai customer care center extended service hours | hours | 21:00 Monday to Sunday | 25 | ||
| Customer complaint settlement rate | percent | 100% | 25 | ||
| Number of customer complaints received via customer service feedback channels | complaints | 237 | 25 | ||
| Number of monthly active users of Thomas Cook platform | users | 250000 | 25 | ||
| Revenue generated from Thomas Cook platform | RMB | 183700000 | 25 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Best Quality Hotel Award | Best Quality Hotel Award | 14 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lijiang Mediterranean International Resort Project quality inspections | 110 | 46 | |
| Lijiang Mediterranean International Resort Project rectification completion rate | 100% | 46 | |
| Taicang FOULDAY Town quality inspections | 138 | 46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons of carbon dioxide equivalent | 62439 | 37855 |
| Indirect Energy Emissions (Scope 2) | Tons of carbon dioxide equivalent | 170585 | 127456 |
| Total GHG Emissions | Tons of carbon dioxide equivalent | 232944 | 165311 |
| Total GHG Emissions Intensity (By Revenue) | kg carbon dioxide equivalent/RMB10000 revenue | 134.36 | 234.24 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Hazardous Waste | metric ton | 933 | 359.05 |
| Total Hazardous Waste Intensity (By Unit Product) | kg per HDF | 0.56 | 0.37 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Glass Waste | Metric ton | 1197 | 818 |
| Non-Hazardous Waste (Kitchen Waste) | Metric ton | 1770 | 1371 |
| Paper Waste | Metric ton | 954 | 459 |
| Plastic Waste | Metric ton | 1653 | 404 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | kWh/RMB10000 revenue | 301.84 | 525.11 |
| Diesel Fuel Consumption | kg | 51132 | 72776 |
| Gasoline Consumption | kg | 15924 | 15936 |
| Heating Oil Consumption | Litre | 5619484 | 3182306 |
| LNG Consumption | kg | 1416863 | 1149146 |
| LPG Consumption | kg | 3061040 | 1411959 |
| Natural Gas Consumption | m³ | 4328533 | 3673278 |
| Purchased Electricity | kWh | 350846702 | 257392859 |
| Renewable Energy Consumption | kWh | 416378 | 31821000 |
| Solar Energy | kWh | 954385 | 1715000 |
| Total Direct Energy Consumption | MWh | 168659 | 107631 |
| Total Energy Consumption | MWh | 523299 | 370741 |
| Total Indirect Energy Consumption | MWh | 354640 | 263110 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Groundwater Consumption | m³ | 2865494 | 1989910 |
| Municipal Water Consumption | m³ | 5507865 | 3692260 |
| Recycled Water Usage | m³ | 74960 | 32864 |
| Seawater Consumption | m³ | 5126000 | 4380000 |
| Surface Water Consumption | m³ | 435999 | 344464 |
| Third Party Water Consumption | m³ | 74960 | 32864 |
| Water Consumption | m³ | 14434227 | 10537334 |
| Water Consumption Intensity (By Revenue) | m³/RMB10000 revenue | 5.29 | 14.92 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 17.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | 6184 | |
| Number of Employees Aged Above 50 | 2313 | |
| Number of Employees Aged Below 30 | 4452 | |
| Number of Employees in Africa | 1518 | |
| Number of Employees in Americas | 1465 | |
| Number of Employees in Asia | 4191 | |
| Number of Employees in Europe | 4829 | |
| Number of Employees in North America | 784 | |
| Number of Employees in Oceania | 946 | |
| Number of Employees in South America | 681 | |
| Number of Female Employees | 5153 | |
| Number of Male Employees | 7797 | |
| Number of Total Employees | 12949 | |
| Percentage of Employees Aged 30-50 | % | 47.78 |
| Percentage of Employees Aged Above 50 | % | 17.87 |
| Percentage of Employees Aged Below 30 | % | 34.39 |
| Percentage of Female Employees | % | 39.8 |
| Percentage of Male Employees | % | 60.24 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Africa | % |
| Turnover Rate of Employees in Asia | % |
| Turnover Rate of Employees in Europe | % |
| Turnover Rate of Employees in North America | % |
| Turnover Rate of Employees in Oceania | % |
| Turnover Rate of Employees in South America | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | days |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Safety knowledge lectures | 138 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
| Total Training Hours | hours |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Complaints Handling Rate | percent | 100 |
| Total Number of Customer Complaints | complaints | 237 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Trademark Registrations |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % |
| Coverage of Anti-corruption Training for Employees | % |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Total Public Welfare Donations | EUR |
| Total Social Investment | EUR |
| Total Volunteer Service Hours | hours |